Hotel Alphubel

Hotels
8.1 (2704 reviews)
Brantschenhaus 7 , Zermatt , CH
+41 27 967 30 03

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Garden
Pets allowed
Hiking
Lift / Elevator
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Review Highlights

Pros:
Excellent location (very near train station / central)
Friendly, helpful staff
Spacious rooms with balconies and mountain views
Clean and well maintained rooms/bathrooms
Good breakfast selection
Good value / affordable
Cons:
Some areas/rooms show age (old building, worn carpet, broken stairs)
Creaking/clacking floors and wobbly furniture in some rooms
A few rooms are small or were described as poor (e.g., Room 28)
No in-room coffee/tea provided in some rooms
Pillows reported to become misshapen overnight

Categories

Cleanliness
8
Generally reported as clean and well maintained (immaculate bathrooms, '綺麗でした', 'très propres'), though some guests noted old/ worn carpet and hygiene concerns about carpeting in certain rooms.
Service
8.4
Staff repeatedly described as friendly, helpful and polite across multiple reviews ('スタッフさんの対応が親切', 'Obsługa przemiła', 'All staff we encountered were friendly').
Location
8.7
Consistently praised for an excellent, central location very close to the train station and town centre ('near the train station', 'Très bon emplacement', 'położenie właściwie na środku').
Room Quality
7.6
Rooms described as spacious with large balconies and great views by many guests, but some rooms show age (old furnishings, creaky floors, wobbly wardrobe, one notably poor Room 28) and a few guests found rooms small.
Amenities
7.8
Basic in-room amenities present (kettle, balcony, modern facilities in parts), but some guests noted missing items (no coffee/tea provided) and generally limited/older equipment in places.
Value for Money
8.1
Seen as good value by several guests ('お手頃、コスパ良好', 'most affordable of four hotels stayed in Switzerland'), offering a strong location and reasonable pricing for the experience.
Food and Beverage
8.2
Breakfast/buffet received positive comments (good selection of breads, cheeses, cold items; 'buffet très bon', 'petit déjeuner bien complet'), though some mention lack of hot dishes or limited warm options.
Overall Experience
8
Overall very positive stays reported (pleasant, peaceful, recommended), driven by location, friendly staff and views, tempered by some dated rooms/fixtures and minor facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Prime Location in Zermatt
Located just 200 meters from the Gornergrat Mountain Railway and Zermatt Train Station, Hotel Alphubel offers a convenient and central base for your stay in Zermatt.

Comfortable Alpine-style Rooms
Relax in our cozy Alpine-style rooms equipped with a flat-screen cable TV and a private bathroom. Enjoy a comfortable and peaceful retreat after a day of exploring the picturesque surroundings.

Convenient Amenities
Take advantage of our shared balcony to soak in stunning views and our ski storage room for hassle-free equipment storage. With numerous restaurants and shops within 200 meters, everything you need is right at your doorstep.

Book your stay at Hotel Alphubel now for an unforgettable experience in Zermatt!

Important information:

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property. Extra beds rates may vary according to season.

Please advise if you are scheduled to arrive after 21:00 or your arrival is delayed. Contact details are stated in the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

8.1
Based on 2704 reviews
Cleanliness: 8
Service: 8.4
Location: 8.7
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.1
Food and Beverage: 8.2
Overall Experience: 8
K
katskk • family_with_children • jp
10
お手頃、コスパ良好
Pros:

駅に近く便利です。予想以上にさっぱりして、綺麗でした。食事は程よく美味しい。スイスで泊まった4ヵ所のホテルの内最も安かつた。

Cons:

特になし

2026-10-31 • via Nuitee
A
Astrid • couple • ch
7
2026-10-28 • via Nuitee
R
roland • family_with_children • ca
7
Très beau séjour.
Pros:

Très bien

Cons:

Le tapis, c'est moins hygiénique

2026-10-27 • via Nuitee
O
OKAMOTO • solo_traveller • jp
8
2026-10-26 • via Nuitee
M
ma teresa • extended_group • us
8
Pros:

The Location, staff are friendly
Big room

Cons:

Nothing

2026-10-26 • via Nuitee
H
Hélène • couple • fr
10
Pros:

Très bon emplacement, la chambre était spacieuse.

2026-10-25 • via Nuitee
S
SONY RAJ • solo_traveller • in
10
Excellent stay in Zermatt!
Pros:

I had a pleasant and peaceful stay in Hotel Alphubel, which is just 10meters (4mins) walkable through flat road from the Zermatt railway station. The property is well maintained with all modern facilities, yet gives the warmth of staying in a Swiss chalet. The room was quite big with a very big balcony overlooking snow mountains. Even the guests can enjoy the snowy mountains from the bed itself. Had all facilities inside the room with enough space to walk in as well!
Overall, I loved my stay here and highly recommend to others who want to experience the natural beauty!

2026-10-25 • via Nuitee
P
Pedro • couple • pe
10
2026-10-21 • via Nuitee
E
Einbein • couple • de
3
Pros:

Nähe zum Ortszentrum, super Frühstück im Gegensatz zum Zimmer 28!

Cons:

Das Zimmer Nr.28 wird in keinem der Bildergalerie gezeigt,WARUM WOHL?!, würde keiner buchen wollen,eine Absteige , passt nicht zum Angebot,ist eine Zumutung.

2026-10-21 • via Nuitee
Z
Zhuan Jane Wang • couple • ca
5
Pros:

The location is excellent

Cons:

The building is old, the floor in the room had clacking sound when you step in.

2026-10-21 • via Nuitee
E
Elżbieta • couple • pl
9
Świetny wybór
Pros:

Do hotelu jest parę kroków z dworca, położenie właściwie na środku - wszędzie blisko. Obsługa przemiła, pomocna i uśmiechnięta. Bez problemu można zostawić bagaże w bezpiecznym miejscu i wrócić później. Duże lobby. Pokój urządzony w starym stylu, jest bardzo spójny, ma swój klimat. Jest czajnik. Z balkonu wspaniały widok. Łóżko - chyba najwygodniejsze na jakim spałam. Było mi szkoda, że zostaję tylko jedną noc. Z chęcią spałabym dłużej :D Śniadanie w porządku. Brak ciepłych dań, ale jajka na twardo ratują. Do wyboru dużo serów i wędlin, jogurty, muesli, dżemy. Śniadanie w przewadze wersji słodkiej.

2026-10-20 • via Nuitee
C
Charlotte Emily • couple • gb
9
Great location, great room, great stay.
Pros:

- ideal location, near the train station so you don’t have to take suitcases up hills.
- Cosy room with Swiss ‘vibes’, lovely balcony to watch the stars.
- Bedroom and bathroom were immaculate.
- All staff we encountered were friendly.
- Breakfast was basic but it’s free and a good start to the day.

Cons:

- The only issue we had were the pillows, they were great to start with but during the night they became misshapen.

2026-10-20 • via Nuitee
C
Clément • solo_traveller • ch
7
Bon séjour
Pros:

Le petit déjeuner était bien complet
Chambre avec équipements vieillots mais très propres
Emplacement de l’hôtel très bien et calme

Cons:

La vetusteté du bâtiment
Escaliers cassés et vieille moquette dans la chambre

2026-10-20 • via Nuitee
M
Monika • family_with_children • de
9
Sehr gut.
Pros:

Die Lage ist sehr gut. Die Mitarbeiter an der Rezeption sehr freundlich und zuvorkommend. Das Frühstück super lecker.

Cons:

Der Schrank in unserem Zimmer hat jedesmal gewackelt beim Vorbeilaufen.

2026-10-19 • via Nuitee
M
Masaki • couple • jp
10
Pros:

スタッフさんの対応が親切でした。

2026-10-19 • via Nuitee
K
Kevin • family_with_children • ch
8
It was a good stay
Pros:

It’s location

Cons:

There is a kettle and cups but no coffee or tea provided in the room

2026-10-19 • via Nuitee
M
Maria • extended_group • ar
9
Antiguo pero bien ubicado
Pros:

Ubicacion

Cons:

Un poco pequeña la habitación

2026-10-19 • via Nuitee
C
Christiane • couple • ch
9
Pros:

Emplacement extra, au centre, mais au calme. Vue sur un petit jardin, c'était très agréable.
Buffet de petit déjeuner très bon, avec un très beau choix de pains.

2026-10-18 • via Nuitee
K
Kitravee • family_with_children • ch
9
2026-10-18 • via Nuitee
K
Katarzyna • solo_traveller • ch
8
2026-10-18 • via Nuitee