My Hotel @ KL Sentral

Hotels
6.9 (314 reviews)
No. 51 & 53, Jalan Thambypillai, Brickfields , Kuala Lumpur , my

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Convenient location near NU Sentral / KL Sentral
Well-equipped room fittings (bedside reading light, heavy drapes, full-length mirror, strong shower)
Cons:
Bed-bug infestation / very poor cleanliness causing bites and rashes
Unexpected extra charges
Room appearance differed from photos
Very slow WiFi

Categories

Cleanliness
1.5
Explicitly negative: reviewer reports bed-bug infestation causing multiple bites, rashes and a doctor visit — cleanliness is severely poor.
Service
9
Mentioned: front desk moved the guest after complaint, indicating prompt and helpful staff response despite the severity of the cleanliness issue.
Location
9
Explicitly positive: repeatedly noted as conveniently located near NU Sentral mall, KL Sentral transport hub and many restaurants.
Room Quality
8.5
Mixed mentions: one guest complained real room differed from photos, while another praised attention-to-detail (excellent bedside reading light, heavy drapes, full-length mirror, strong shower). Overall strong room fittings.
Amenities
8.3
Mixed: room amenities and fittings praised (good lighting, strong shower, quality toiletries), but WiFi was reported as very slow.
Value for Money
4
Negative mention: guests reported unexpected extra charges and mismatch between quoted/photos and actual room, reducing perceived value.
Food and Beverage
6.9
Not mentioned in reviews: Standard quality for this hotel tier.
Overall Experience
8
Mixed overall: severe cleanliness issues significantly harmed stays, but excellent location, strong room fittings and a responsive front desk lead to a mixed-to-positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:14

Property Description

Convenient Location and Accessibility
Located just a short walk from Little India and dining options, guests can easily explore the city and enjoy delicious meals.

Comfortable Rooms with Modern Amenities
Featuring hot shower facilities, Wi-Fi access, and flat-screen TVs, guests can relax and stay connected throughout their stay.

Helpful Services and Dining Options
With a 24-hour front desk for guest assistance, a tour desk for travel arrangements, and an in-house restaurant serving daily set breakfast, guests can enjoy a convenient and comfortable stay at My Hotel @ KL Sentral.

To book your stay with us, please visit our website or call us directly.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: KUL

Location

Guest Reviews

6.9
Based on 314 reviews
Cleanliness: 1.5
Service: 9
Location: 9
Room Quality: 8.5
Amenities: 8.3
Value for Money: 4
Food and Beverage: 6.9
Overall Experience: 8
C
Chaitanya • solo_traveller • in
9
2026-08-22 • via Nuitee
S
Shahira • extended_group • my
7
2026-08-22 • via Nuitee
S
Syandey • couple • my
8
2026-08-20 • via Nuitee
C
Christinah • couple • my
7
2026-08-18 • via Nuitee
R
Ridzuan Razali • solo_traveller • my
10
2026-07-21 • via Nuitee
A
Aazif • solo_traveller • lk
3
Sickening
Pros:

The only thing I liked about the hotel was its convenient location that was close to NU Sentral mall, KL Sentral LRT hub and various restaurants

Cons:

Cleanliness. There were many bed bugs that were biting me over multiple nights which at first I thought was an allergic reaction because in the mornings I only noticed the severe rashes and bumps around my shoulders, back and arms, no bugs running around on the bed or pillow. Later just to check, I lifted the mattress cover to look underneath and that's when I noticed the many bed bugs crawling around. The rashes were a result of the bug bites. After complaining to the front desk, I was moved to another room, but the damage was already done. I had to consult a doctor to remedy the rashes.

2026-07-20 • via Nuitee
S
Shereen • solo_traveller • ae
1
2026-07-06 • via Nuitee
L
LimAu • couple • my
7
2026-07-02 • via Nuitee
M
Mahadevan • couple • gb
3
Not happy
Pros:

The room photos from your side and real room are totally different

Cons:

They charge extra from your quote

2026-06-25 • via Nuitee
J
Jaimus • solo_traveller • my
10
2026-06-17 • via Nuitee
M
Marsh • solo_traveller • nz
10
Pros:

After 4 nights I liked the attention-to-detail of the room fittings: best ever bedside reading light, effective heavy drapes, full length mirror, best toiletry hose ever, strong flow shower.

2026-06-05 • via Nuitee
R
Ruther • couple • ee
6
Ok
Pros:

Location

Cons:

The wifi is slower than a turtle

2026-06-01 • via Nuitee
A
Angeline • couple • au
8
2026-04-12 • via Nuitee
M
MANISH • family_with_children • in
1
Never suggest / refer to any other
Pros:

Service and facility was not good. Staff not responsive. No wel-come to the guest. Very poor service.

Cons:

Service & facility was not up to the mark

2026-01-19 • via Nuitee
C
C • solo_traveller • sg
6
Good location mitigates the hotel condition.
Pros:

Location. Walking distance to KL Sentral

Cons:

Place a bit rundown.

2026-01-17 • via Nuitee
R
Ruhaizat • couple • my
10
2026-01-13 • via Nuitee
S
syasya • couple • my
8
Worth the money
Pros:

Bilik besar weh. Nak solat pun selesa

Cons:

Air paip kurang laju sikit. And parking susah sikit sebab by the road side kan. No parking allocated

2026-01-13 • via Nuitee
Z
Zainab • couple • my
8
Pros:

sgt baik

Cons:

kawan sya ambik saya pi berjalan2

2025-10-24 • via Nuitee
G
Ghandimathi • solo_traveller • my
8
2025-10-05 • via Nuitee
J
Jaya • solo_traveller • au
1
Pros:

Nothing to mention at all.
Waste of time and money
Regret booking 😪

Cons:

Everything, absolutely horrible customer service

2025-09-15 • via Nuitee