My Hotel @ KL Sentral

Hotels
•
Independent
6.8 (119 reviews)
No. 51 & 53, Jalan Thambypillai, BrickFields, Kuala Lumpur, 50470 , Kuala Lumpur , MY
60-3-22748000

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
ATM/banking
Gift shops or newsstand
Shopping on site
See all facilities

Review Highlights

Pros:
Great location
Free coffee, tea, and water
Helpful staff
Cons:
Limited room amenities
Mixed service quality
Some cleanliness issues

Categories

Cleanliness
7.4
Guests generally praised the cleanliness of the hotel, although a few mentioned minor cleanliness issues.
Service
6.4
Mixed reviews regarding service, with some guests appreciating the staff's helpfulness, while others expressed dissatisfaction with responsiveness and lack of welcome.
Location
8.4
Highly praised location near public transport and dining options.
Room Quality
6.8
Rooms were generally clean and basic, with some complaints about noise and room amenities.
Amenities
6.5
Mixed feedback on amenities, with some guests appreciating free coffee, tea, and water, while others expressed dissatisfaction with room noise and lack of certain amenities.
Value for Money
6.4
Mixed opinions on value for money, with some guests feeling it was a good deal and others finding the price too high for the services provided.
Food and Beverage
7.3
Food and beverage services received positive feedback, with some guests suggesting a wider variety.
Overall Experience
7.3
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-31 12:10

Property Description

Discover comfort and convenience at My Hotel @ KL Sentral, where urban sophistication meets the warmth of home.

In-Room Comforts
Unwind in one of our 100 air-conditioned rooms, each equipped with minibars and LED televisions. Stay connected with complimentary Wi-Fi and catch up on your favorite shows with satellite programming. Our private bathrooms come with refreshing showers and essential amenities for your comfort.

Gastronomic Delights
Savor delectable Regional cuisine at Jaya Restaurant or indulge in the convenience of room service during limited hours. Enjoy a cozy atmosphere at our café, where snacks and delightful beverages await to satisfy your cravings throughout the day.

Convenient Amenities
Experience ease with complimentary wireless internet access, concierge services, and 24-hour front desk support. Take advantage of the on-site self-parking or hop on our airport shuttle for a hassle-free travel experience.

Book your stay today and experience the vibrant essence of Kuala Lumpur!

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

6.8
Based on 119 reviews
Cleanliness: 7.4
Service: 6.4
Location: 8.4
Room Quality: 6.8
Amenities: 6.5
Value for Money: 6.4
Food and Beverage: 7.3
Overall Experience: 7.3
A
Angeline • couple • au
8
2026-04-12 • via Nuitee
M
MANISH • family_with_children • in
1
Never suggest / refer to any other
Pros:

Service and facility was not good. Staff not responsive. No wel-come to the guest. Very poor service.

Cons:

Service & facility was not up to the mark

2026-01-19 • via Nuitee
C
C • solo_traveller • sg
6
Good location mitigates the hotel condition.
Pros:

Location. Walking distance to KL Sentral

Cons:

Place a bit rundown.

2026-01-17 • via Nuitee
S
syasya • couple • my
8
Worth the money
Pros:

Bilik besar weh. Nak solat pun selesa

Cons:

Air paip kurang laju sikit. And parking susah sikit sebab by the road side kan. No parking allocated

2026-01-13 • via Nuitee
R
Ruhaizat • couple • my
10
2026-01-13 • via Nuitee
Z
Zainab • couple • my
8
Pros:

sgt baik

Cons:

kawan sya ambik saya pi berjalan2

2025-10-24 • via Nuitee
G
Ghandimathi • solo_traveller • my
8
2025-10-05 • via Nuitee
J
Jaya • solo_traveller • au
1
Pros:

Nothing to mention at all.
Waste of time and money
Regret booking 😪

Cons:

Everything, absolutely horrible customer service

2025-09-15 • via Nuitee
J
johnny • couple • my
8
2025-09-07 • via Nuitee
M
Mohamed Noor Idris • couple • my
8
2025-08-27 • via Nuitee
H
Hai Hee • solo_traveller • my
7
2025-08-22 • via Nuitee
A
Anuwat • extended_group • th
1
Not for traveling guest just for one night stay or half day staying.
Pros:

This nearby KL Sentral and comfortable for us

Cons:

Very poor service as we just asking to requirement the pillow the man told us via phone is “ tonight hotel fully booked no pillow spare and can not provide to us” It terrible experience in this hotel.

2025-08-20 • via Nuitee
T
Tejerero • couple • my
5
Pros:

Location is nearby to KL/NU sentral mall.
Nearbyand easy access to transportation, food stalls and restaurants

Cons:

There are small cockroaches crawling in the room

2025-08-19 • via Nuitee
L
Leonard • couple • sg
8
2025-08-18 • via Nuitee
D
Deven • couple • my
10
2025-08-11 • via Nuitee
T
Tejerero • couple • my
8
2025-08-05 • via Nuitee
A
Awais • young couple • my
5
Passable
2025-07-27 • via Nuitee
M
Muhammad • young couple • my
10
Exceptional
2025-07-23 • via Nuitee
C
Chothia • solo traveller • my
9
Superb
Pros:

Hotel staff excellent very good behavior loved the place very helpful staff and place is very good near bus station and train also and to many restaurants nearby thanks a lot love you all

2025-07-22 • via Nuitee
B
Brian • solo traveller • my
7
Good
Pros:

Good location close to sentral railway/bus and Monorail station
Close to Nu Sentral shopping mall

Cons:

Some rooms no window

2025-07-20 • via Nuitee