Jardines de Luz

Hotels
8.1 (133 reviews)
Avenida Insurgentes 32, Barrio de Santa Lucia , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
Cleanliness issues
Noise problems
Room inconsistencies

Categories

Cleanliness
6.68
Multiple reviews mentioned cleanliness issues, including dirty floors, unsatisfactory bathroom conditions, and unpleasant odors.
Service
9.15
The service was frequently praised, particularly the friendly and helpful staff.
Location
9.19
Several reviews highlighted the great location, with easy access to attractions and amenities.
Room Quality
7.14
Reviews mentioned issues with room quality, such as noise, inadequate ventilation, and discrepancies with room appearance.
Amenities
8.17
The available amenities received mixed feedback, with some positive mentions of breakfast, but concerns about limited parking.
Value for Money
7.13
Some reviews suggested that the hotel felt overpriced considering the condition and quality.
Food and Beverage
9.18
Consistently noted that breakfast and coffee were excellent.
Overall Experience
8.15
Overall experience was positive for some guests despite specific issues, mainly due to location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:29

Property Description

Central Location in San Cristobal De Las Casas

Charming Colonial Decor and On-Site Restaurant
Experience the beauty of a central patio with colonial décor and enjoy daily Mexican breakfast at the adjacent Lumiere restaurant.

Comfortable Rooms with Modern Amenities
Relax in rooms featuring parquet floors, Cable TV, and private bathrooms with complimentary amenities.

Ready to immerse yourself in the cultural richness of Chiapas? Book your stay at Jardines de Luz, just steps away from historic sites and local attractions.

Important information:

Please note that 18% taxes are not included in the rate and should be paid at check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
When booking half board, note that drinks are not included.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 2 and older are allowed.
    Children from 2 years old to 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for MXN 100 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 133 reviews
Cleanliness: 6.68
Service: 9.15
Location: 9.19
Room Quality: 7.14
Amenities: 8.17
Value for Money: 7.13
Food and Beverage: 9.18
Overall Experience: 8.15
J
JESUS • family_with_children • mx
9
RECOMENDABLE PARA DESCANCO Y CONOCER
Pros:

BUENA LA UBICACION CON OPCION DE ALIMENTOS CERCANOS, TIENDAS COMO OXXO Y A TRES CUADRAS DEL ZOCALO PRINCIPAL.

Cons:

CON CAFETERA EN EL LOBBY

2026-02-12 • via Nuitee
R
Roger Alberto • couple • mx
7
Cuidado si traes carro
Pros:

La ubicacion y el personal amable

Cons:

Las camas rechinan y no lucen en las mejores condiciones para el precio, asi mismo, nos mencionaron que el estacionamiento se cobra aparte, cosa que no lo menciona asi en la aplicación de booking.

2026-01-25 • via Nuitee
M
Moises • family_with_children • mx
9
2026-01-20 • via Nuitee
C
casanova gomez • couple • mx
10
Pros:

La hubicacion , y que tiene estacionamiento. Muy amable el personal de la recepción . Y que tiene agua caliente

Cons:

El colchón se hundió en una parte

2026-01-12 • via Nuitee
H
Himilce G • extended_group • mx
10
2026-01-08 • via Nuitee
C
Cordova arevalo • family_with_children • mx
5
2026-01-07 • via Nuitee
K
karla teresa • family_with_children • mx
10
Comodidad, limpieza y amabilidad
Pros:

Céntrico, las habitaciones cumplen con comodidad y todo lo basico. El personal es amable y te apoya en sus posibilidades. Nuestra estancia fue de un día pero todo fue perfecto.

2026-01-06 • via Nuitee
D
De la Rosa Hernandez • couple • mx
1
Pros:

Lo único rescatable sería la ubicación

Cons:

El tema del estacionamiento es delicado porque en la página se ofertan con estacionamiento pero no aclaran que es limitado solo para ocho autos y las habitaciones que ofertan son 25. Cuando llegamos no nos ofrecieron ninguna alternativa solo hubo la negativa del estacionamiento y que para alcanzar lugar tendríamos que llegar super temprano.
La habitación que reservamos tenia solo una mesa de cristal donde podías colocar tus cosas, la habitación tiene una ventana que da hacia las escaleras y la habitación es bastante fría, tuvimos que comprar nuestras propias cobijas para no pasa frío.

2026-01-05 • via Nuitee
J
JIMENEZ DIAZ • extended_group • mx
1
Pros:

nada fue lo que esperaba la habiatacion no era nada como en las fotos nohabia estacionamiento no me quede la persona a cargo fue muy grosera

Cons:

nada me gusto desde la atencion hasta el espacio y n habia estacionamiento todo muy mal y np

2026-01-04 • via Nuitee
N
Naomy • family_with_children • mx
9
2026-01-02 • via Nuitee
E
Eduardo Hdez • family_with_children • mx
10
2025-12-30 • via Nuitee
V
Victor Gabriel • family_with_children • mx
8
Pros:

La ubicación

Cons:

No hay buena señal en la habitación y al menos la habitación que me tocó no era como en las fotos

2025-12-27 • via Nuitee
G
Gilberto Rosado • family_with_children • mx
9
2025-12-22 • via Nuitee
S
Stefano • extended_group • it
10
2025-12-22 • via Nuitee
G
gabriel • family_with_children • mx
10
Pros:

El.desayuno estuvo genial esta a 5 cuadras de zócalo vale la pena tiene garage un super punto a favor porbquenennsan Cristóbal todo lo haces caminando

2025-12-19 • via Nuitee
W
Walter • couple • fr
8
Pros:

Rien à redire.
Conforme à ce que nous attendions
Pas loin deu centre et de l’arrêt de bus ADO

2025-12-09 • via Nuitee
J
Juan Luis • couple • mx
7
Mas menos
Pros:

Ubicacion

Cons:

Poca ventilacion en recamara

2025-12-06 • via Nuitee
J
Jorge Luis • family_with_children • mx
7
2025-12-04 • via Nuitee
J
Jaromír • solo_traveller • cz
9
Pros:

Everything in walking distance, Wifi, friendly cooperative staff, room in standard level even warm shower

Cons:

Noice from the street as my room was very close to it

2025-12-03 • via Nuitee
M
Marco Mijangos • family_with_children • mx
9
2025-11-27 • via Nuitee