Williamsburg Lodge, Autograph Collection

I've stayed here several times in the past and was eager to return again this year. My stay was OK, but t could have been much better. When I booked three months before my stay, I was offered a room in the main building. Since I had never stayed in the main building previously, I accepted that room. When I arrived, I was initially given a room in the South Guesthouse. I mentioned that my original reservation was for a room in the main building. It took a while, but eventually I was given a room in the main building. (It's nice to be able to get to the breakfast restaurant without having to go outside in winter.)

I had three complaints about the room. As a silver Marriott Bonvoy member, I was entitled to premium internet. The internet was very slow and erratic during my stay. I complained numerous times, both to the tech support number and the front desk. They reset the internet several times, but their was no improvement. (When I stayed in other buildings, I did not have a problem with the internet.)

Secondly, my room was very cold. I set the thermostat to 73 degrees, but it was still cold. I complained several times. Eventually I noticed the thermostat in my room was set to 79 degrees. It sure did not feel like 79 degrees, but the room was finally at a comfortable temperature.

Thirdly, the hot water in the sink took a very long time to heat up. It was OK for washing my hands and face, but I like to shave with hot water. (The hot water in the shower came on much faster.)

On the positive side, the location can't be beat. The staff did their best to be helpful.

Lovely and historic

It was so spacious

I took my mom (and dog) to Colonial Williamsburg for 4 days over Xmas. I chose this property because 1) it is a Marriott Autograph property,; 2) the location; and 3) I could bring my dog. (For $150 extra)

I should have read the reviews before choosing this hotel. It doesn’t meet Marriott standards, much less Autograph. One gets the sense that they’ve got a great location, but they’ve let a lot run down. It’s a shame. The room had a broken door latch, broken fridge (they did swap it out with a working one), and scratched, old furniture. There are zero room amenities. No shower cap, laundry bag, etc. The use of a microwave or a robe would have been an extra $25! Service was spotty-some employees were helpful and kind, while others did not hide the fact that they resented working over the holidays. All in all it was a big disappointment, and an awful ROI.

Staying on property @ Williamsburg is wonderful. Between events up and down the Duke of Gloucester St, you can duck into your hotel to warm up (winter time) or grab some food. We stayed here 8 years ago (pre Marriott) in the older southern guesthouse section with wooden walls and floors. Charming. This time we were in Nicholas, one of 2 northern buildings and close to parking. The furniture is a mis-mash of styles. The older colonial pieces were badly scratched (which could easily be re-stained) but other pieces were total out of time and character. "Autograph" should be celebrating its place and heritage. The artwork looked like leftovers from a Marriott done in "agreeable grey." There is no shortage of colonial imagery, maps and reproduction artifacts. So where are they.
The great parts: Staff, Cleanliness, bed and linen quality, housekeeping and location. Value: yes...but not with the "Autograph" tag. Will return? Yes... and just hoping for a furniture and art change.

Great location

Staff was exceptionally helpful

Place, location and quality of stay.

NOT AN AUTOGRAPH PROPERTY! Don’t be fooled by the name/label. I have stayed in many autograph Marriott properties and this one is an embarrassment! Whoever rates hotels within the Marriott chain and rates this as an autograph collection should be fired. Last month I stayed in the autograph collection Cavalier on the Hill in Virginia Beach and it was an amazing hotel. Here at the Williamsburg Lodge, it might as well be an Econolodge.

Professional and helpful

We have stayed at The Lodge five times before without incident and, obviously, enjoyed it enough to return. And, in spite of what happened this trip we are likely to return for our next visit to Williamsburg.
I booked a 7 night stay in a Junior Suite the end of December 2024. The required deposit of over $650 was posted to my credit card on January 2, 2025. During the month of December 2025 I received multiple emails from The Lodge about our upcoming arrival on December 10. When I tried to check-in the afternoon of the 10th, I was told they couldn't accommodate us in the reserved room. I was offered a smaller room without any other compensation or explanation. I pointed out I made the reservation almost a year earlier, paid a deposit, and by the terms of the contract, had I been the one to renege I would have lost my deposit. I was then told I could have the reserved Jr. Suite for the first night but would then have to vacate to a different room. I might have understood if someone else who was in the room refused to vacate, or if the computer system had overbooked, but this made no sense to me. After about 20 minutes of managers talking behind a closed door (literally) I was told we could have the room I reserved a year earlier for all 7 nights.
The rest of the stay went without incident. Housekeeping and restaurant staff are very friendly. Multiple food options within the hotel and a nice gift shop. The location is outstanding, just a very short walk to the heart of happenings in Williamsburg. The Jr. Suite itself is two rooms with ample space. Very comfortable mattress. (We prefer firm over soft and this one suited us.) Two sinks in the large bathroom. The HVAC system is unbelievably quiet. The Fitness Room across the street at The Inn is top notch. On the downside, there is only one thermostat for both rooms. Two other big disappointments - the wooden floors creak loudly with every step, especially in the bedroom and there is no view. We have been in four different Jr. Suite rooms over the years and only one of the four had a view out the window of something other than a rooftop.
So, all in all, if location is your primary concern, you couldn't do better if you are seeking a hotel environment. Clean, comfortable (except for creaking floors), convenient breakfast option, friendly auxiliary staff.

One of the best I’ve booked so far. Nice cozy hotel in a quiet cozy town. Super helpful and kind staff members, easy check-in and checkout.

We loved the location of this place. We cannot review the breakfast because it was not included with our stay. The staff we talked to were very nice and welcoming. Our room costs $476. per night for the weekend nights. Sunday night was about $100.00 less. It was surprising to us that the cost did not include breakfast or car parking. My husband thinks it was because we were booked through a third party? I am not sure.

Our room was spotless and comfortable. The mattress was perfect.
The gift shop was so fun to meander through.
We loved that we could walk everywhere and experience Williamsburg’s beauty during the holiday season.

Stayed here for 5 nights as part of a tour group. The location is perfect, just one block from DOG street. This is a very quiet hotel as we could hear no traffic noise or any of our neighbors. Rooms are larger than most hotel rooms. Breakfast was very good with choice of buffet or off the menu. In our case it was included. This is a very big place with the spa and swimming pool across the street. Lots of onsite parking. If every returning to Williamsburg, I'd stay here again

Beautiful grounds, room pleasant and comfortable, staff good, nice restaurant.