Williamsburg Lodge, Autograph Collection

Location

Honestly? It was pretty disappointing from start to finish. We arrived and were not greeted and were unsure of where to go. Even when I waited at registration, I wasn't greeted. I was called over like an assembly line. It was super confusing then to find our room. And our room was ok but not great. The shower clogged and pooled water. The parking garage is not super convenient, is self-park, and you get charged $30/day for it. There were a couple super stars - mostly some behind the scenes me we ran into for maintenance, etc who were so lovely and helpful. Otherwise, we felt like noone cared we were there and even overheard the restaurant staff complaining about guests. Not a great experience.

We have been staying at the lodge for over 30 years. It is so beyond need of a renovation, It is unbelievable at this point. We have noticed that the last two times we've stayed on Marriott points and have been given rooms that were even worse than the other rooms. This time we were placed in a room that was right next to a hospitality room in the main lodge where they were serving food and our whole room smelled like food and gross. In addition to the smell, it was the smallest sink I've ever seen in a Marriott room. They claimed that there was only one other room they could move us to, which was even worse with the same small sink, broken dirty fabric shades, and falling apart old furniture. They stopped live music in the bar area, the lobby, furniture and public areas are overrun with children and staff can't keep up with the coffee, café area and breakfast. All it has going for it at this point is a good location. I find it hard to believe it can still be considered an autograph level at this point.

This is the perfect hotel for family travel. We debated between the Inn and the Lodge and ultimately went with the Lodge on the suggestion that it was better for families. We're glad we did. The location is perfect - right down the street from Colonial Williamsburg. You can easily walk everywhere. The hotel itself is great as it features a large lobby, restaurants and bar, and coffee shop. We had a great dinner in the bar at Sweet Tea & Traditions, which has a solid kids' menu. Staff were helpful and friendly, especially the gentlemen at the front door who always had a smile and joked with our kids. We had a suite in the main hotel which was perfect for our needs, though the bathroom was a bit small and the room showed some signs of a less-than-100% renovation. You may have a newer room if you request a space in one of the buildings across the courtyard.

Right across the street from golf course and 5mins walking distance to old town Williamsburg. Good family stay. Breakfast in hotel was decent. I think it was $18 for buffet breakfast.

Would I stay here again, maybe. Facilities are a bit old and run down. I get it, it’s supposed to be the “historic” vibe but to me it looks worn down. Main building is nice, rooms need updated furnishing.

Plenty of parking, people are nice, food is decent, location is great.

Location

Great experience and the Williamsburg Lodge is very convenient to the historic sites. The fireplace in our room was great and loved that the staff brought wood and started it for us. Nice touch!

In the center of willimsburg

The Lodge is our family's favorite place to stay when in Williamsburg. Colonial houses are awesome, too but the Lodge is the grand dame with all the amenities. She's a timeless classic-- beautifully appointed, spacious rooms that are spotlessly clean and bright. Comfortable beds. Great on-site restaurants, gorgeous, comfortable public spaces to chill out in and a truly wonderful staff! The location is PERFECT-- smack dab in the center of Colonial Williamsburg, a quick walk to Merchant Square and William & Mary. Park your car upon arrival then no need to drive again while visiting. This is a very special property that we return to every chance we get!

I've stayed here several times in the past and was eager to return again this year. My stay was OK, but t could have been much better. When I booked three months before my stay, I was offered a room in the main building. Since I had never stayed in the main building previously, I accepted that room. When I arrived, I was initially given a room in the South Guesthouse. I mentioned that my original reservation was for a room in the main building. It took a while, but eventually I was given a room in the main building. (It's nice to be able to get to the breakfast restaurant without having to go outside in winter.)

I had three complaints about the room. As a silver Marriott Bonvoy member, I was entitled to premium internet. The internet was very slow and erratic during my stay. I complained numerous times, both to the tech support number and the front desk. They reset the internet several times, but their was no improvement. (When I stayed in other buildings, I did not have a problem with the internet.)

Secondly, my room was very cold. I set the thermostat to 73 degrees, but it was still cold. I complained several times. Eventually I noticed the thermostat in my room was set to 79 degrees. It sure did not feel like 79 degrees, but the room was finally at a comfortable temperature.

Thirdly, the hot water in the sink took a very long time to heat up. It was OK for washing my hands and face, but I like to shave with hot water. (The hot water in the shower came on much faster.)

On the positive side, the location can't be beat. The staff did their best to be helpful.

It was so spacious

Lovely and historic

I took my mom (and dog) to Colonial Williamsburg for 4 days over Xmas. I chose this property because 1) it is a Marriott Autograph property,; 2) the location; and 3) I could bring my dog. (For $150 extra)

I should have read the reviews before choosing this hotel. It doesn’t meet Marriott standards, much less Autograph. One gets the sense that they’ve got a great location, but they’ve let a lot run down. It’s a shame. The room had a broken door latch, broken fridge (they did swap it out with a working one), and scratched, old furniture. There are zero room amenities. No shower cap, laundry bag, etc. The use of a microwave or a robe would have been an extra $25! Service was spotty-some employees were helpful and kind, while others did not hide the fact that they resented working over the holidays. All in all it was a big disappointment, and an awful ROI.

Staying on property @ Williamsburg is wonderful. Between events up and down the Duke of Gloucester St, you can duck into your hotel to warm up (winter time) or grab some food. We stayed here 8 years ago (pre Marriott) in the older southern guesthouse section with wooden walls and floors. Charming. This time we were in Nicholas, one of 2 northern buildings and close to parking. The furniture is a mis-mash of styles. The older colonial pieces were badly scratched (which could easily be re-stained) but other pieces were total out of time and character. "Autograph" should be celebrating its place and heritage. The artwork looked like leftovers from a Marriott done in "agreeable grey." There is no shortage of colonial imagery, maps and reproduction artifacts. So where are they.
The great parts: Staff, Cleanliness, bed and linen quality, housekeeping and location. Value: yes...but not with the "Autograph" tag. Will return? Yes... and just hoping for a furniture and art change.

Great location

Staff was exceptionally helpful

Place, location and quality of stay.