Williamsburg Lodge, Autograph Collection

I'm Bonvoy Gold Elite. I always book their Luxury or Premium brands. This place doesn't come close to Autograph Collection for either service or facilities. At check-in I my family and I felt as if we were both (a) an afterthought and (b) and annoyance. The most perfunctory "welcome" I've ever received at any Marriott property. Doorman decided who he wanted to hold the door for and who he didn't.

The property is beyond dated. Needs a complete overhaul. By virtue of its design most spaces are dark. I completely understand that maintaining the "colonial" feel is important to the facility. However, they could take lessons from their sister property The Williamsburg Inn across the road.

Room was clean but dated. Had no cell phone coverage in our room.

Front desk was rude (almost shouted "No!" to another guest who asked could he get a bottle of water from the front desk and who was directed in no uncertain terms to go and buy one in the store) and barely competent (we needed to check out a day early - the front desk staff had zero idea how to process the request and at one stage said to my face that they would charge me a fee to do so).

At the bar one of the staff was complaining to a patron about the conference attendees ("they are so rude") (this after she didn't clean/wipe down the bar from the previous guest when we sat down for drinks.) (That said, the other woman working the bar that night was fantastic. )

I love the proximity and the ability to easily walk to the downtown colonial area. I loved the ability to use the pool. We hung at the bar at the hotel both nights. We loved our balcony.

The location, adjacent to Colonial Williamsburg, is the main selling point for staying at the Lodge.

Beautiful hotel, great buffet breakfast for a charge. Hotel is old and cool, but floors can squeak. Pools are across the street at the Spa location.
Hotel is a great location for Colonial Williamsburg.
Wonderful A/C

Having restaurant choices in the building was great. The room was huge and so quiet. Very comfortable bed and bath set up. The grounds were also very nice. Couldn't be a better location when visiting Williamsburg or College of William and Mary. I never used my car.

I stayed here while attending a conference and was assigned a room in the Tazewell building. Unfortunately, I ended up checking out early due to the condition of the room.

From the moment I arrived, the room had a strong wet dog smell. The cleanliness was extremely disappointing for a Marriott property, especially one in the Autograph Collection. There was an unidentified white stain on the chair, crumbs under the desk, dirty carpet, dust caked onto the AC vent, stains on the nightstand, and a worn, grimy-looking desk. One of the lampshades even had a large stain on it.

The bathroom was tiny, the sinks were oddly low, and the bathtub drained very slowly. The curtains were only room-darkening with no sheer layer, which made the room feel even more closed in.

The worst part came the next day. I returned to the room between conference sessions hoping to take a nap after being awake for nearly 24 hours due to my night-shift schedule, only to find the wet dog smell had become even stronger. At that point, I simply couldn’t deal with it anymore, so I packed my things and left early.

I honestly cannot believe this is a Marriott property, let alone part of the Autograph Collection. Earlier this month I stayed at a much less expensive Hilton-branded hotel that was immaculate by comparison.

Based on my experience, I cannot recommend this hotel, and it has seriously made me reconsider staying at Marriott-branded properties in the future.

The food is good - not excellent. Restaurant prices are too high for the selection and quality of the food.

Room was nice and great location to Colonial Williamsburg. We walked everywhere. They even had a box fan for my nephew. You did need to leave bread crumbs to find way back to room. Very safe area. Staff very helpful.

Convenient location. Quiet room.

Loved the spa included

Dirty needs an inspection and reply to my legal team!

Spent 4 nights at the Lodge and it was a comfortable..clean...spacious room in a perfect location to see all of Colonial Williamsburg. Stayed in a junior suite in the main building. The staff throughout the hotel was friendly and helpful. Breakfast offers both buffet and a la carte offerings and you have every breakfast item you could ask for. The bar and restaurant was excellent. Shannon is an ideal bar keeper and very friendly and makes some wonderful cocktail concoctions. Only complaint is the hours that the restaurants and market shop keep...on one day there was no food or drink available between 11 and 4. Not convenient when you often stop back at the hotel after visiting the village. Thankfully the Williamsburg Inn...which is close by does offer an open bar and restaurant during lunch hour and before dinner.. But..all in all the Lodge is a very good choice and a great place to stay when visiting Williamsburg.

Everything was perfect

Location

Honestly? It was pretty disappointing from start to finish. We arrived and were not greeted and were unsure of where to go. Even when I waited at registration, I wasn't greeted. I was called over like an assembly line. It was super confusing then to find our room. And our room was ok but not great. The shower clogged and pooled water. The parking garage is not super convenient, is self-park, and you get charged $30/day for it. There were a couple super stars - mostly some behind the scenes me we ran into for maintenance, etc who were so lovely and helpful. Otherwise, we felt like noone cared we were there and even overheard the restaurant staff complaining about guests. Not a great experience.

We have been staying at the lodge for over 30 years. It is so beyond need of a renovation, It is unbelievable at this point. We have noticed that the last two times we've stayed on Marriott points and have been given rooms that were even worse than the other rooms. This time we were placed in a room that was right next to a hospitality room in the main lodge where they were serving food and our whole room smelled like food and gross. In addition to the smell, it was the smallest sink I've ever seen in a Marriott room. They claimed that there was only one other room they could move us to, which was even worse with the same small sink, broken dirty fabric shades, and falling apart old furniture. They stopped live music in the bar area, the lobby, furniture and public areas are overrun with children and staff can't keep up with the coffee, café area and breakfast. All it has going for it at this point is a good location. I find it hard to believe it can still be considered an autograph level at this point.

This is the perfect hotel for family travel. We debated between the Inn and the Lodge and ultimately went with the Lodge on the suggestion that it was better for families. We're glad we did. The location is perfect - right down the street from Colonial Williamsburg. You can easily walk everywhere. The hotel itself is great as it features a large lobby, restaurants and bar, and coffee shop. We had a great dinner in the bar at Sweet Tea & Traditions, which has a solid kids' menu. Staff were helpful and friendly, especially the gentlemen at the front door who always had a smile and joked with our kids. We had a suite in the main hotel which was perfect for our needs, though the bathroom was a bit small and the room showed some signs of a less-than-100% renovation. You may have a newer room if you request a space in one of the buildings across the courtyard.