DoubleTree by Hilton Santiago - Vitacura

Hotels
•
Doubletree by Hilton
9.2 (2722 reviews)
Avenida Vitacura 2727 , Santiago , cl
+56 2 2587 7000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Issues with cleanliness
Service inconsistencies

Categories

Cleanliness
8.7
Issues reported with room cleanliness and bathroom fixtures.
Service
9.7
Staff was consistently described as friendly and accommodating, although some service issues were noted.
Location
10
Many reviews praised the proximity to the mall and other attractions.
Room Quality
8.7
Reports of inconsistent shower temperature and limited amenities in rooms.
Amenities
8.7
Limited products in the refrigerator, but overall amenities were appreciated.
Value for Money
9.7
Good value considering the overall experience described.
Food and Beverage
8.2
Mixed feedback with a notable complaint on the quality of a specific meal.
Overall Experience
9.9
Overall positive feedback with some constructive criticism.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:55

Property Description

Luxurious Accommodations
Experience comfort and convenience at DoubleTree by Hilton Santiago - Vitacura. Enjoy well-equipped rooms with modern amenities including a flat-screen TV, minibar, and complimentary toiletries.

Dining Options
Indulge in a variety of gastronomic delights at our on-site restaurant, cafeteria, and bar. From casual dining to upscale experiences, there's something to satisfy every palate.

Prime Location
Conveniently situated near major attractions, our hotel is perfect for both leisure and business travelers. Explore the city easily with the metro station just steps away and a shopping mall nearby.

Book your stay at DoubleTree by Hilton Santiago - Vitacura now for a memorable and enjoyable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 2722 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 8.7
Amenities: 8.7
Value for Money: 9.7
Food and Beverage: 8.2
Overall Experience: 9.9
P
Patricia • extended_group • br
9
Ótima opção!
Pros:

Staff muito atencioso.

2026-08-29 • via Nuitee
R
Rodrigo • couple • cl
7
Mejorar trato al pasajero
Pros:

Si

Cons:

El check in lento y no me gustó el lío de la garantía, las tarjetas. Muy engorroso, poco expedito y mucha sospecha

2026-08-29 • via Nuitee
J
Juan Carlos • couple • au
6
2026-08-28 • via Nuitee
H
Harold • solo_traveller • pe
9
Excelente atención, ubicación e instalaciones
Pros:

Instalaciones , comodidad, ubicación !!!

2026-08-28 • via Nuitee
C
Christoph • solo_traveller • gb
10
2026-08-27 • via Nuitee
C
Claudio • couple • cl
10
2026-08-27 • via Nuitee
C
Cristian • couple • cl
10
Pros:

Todo

Cons:

Nada

2026-08-27 • via Nuitee
A
Alfredo Munoz • solo_traveller • es
9
Un hotel con mucha vida y bien ubicado
Pros:

El desayuno muy bien y todo el personal muy muy amable, la ubicación es realmente buena y positiva.

Cons:

No habia posibildad de un upgrade aunque soy Hilton gold

2026-08-25 • via Nuitee
P
PatricioSilva2217 • solo_traveller • cl
10
2026-08-25 • via Nuitee
C
Carpenter • couple • cl
7
2026-08-24 • via Nuitee
V
VERONICA • couple • cl
5
No lo volvería a elegir.
Pros:

Lugar seguro con estacionamiento para alojar

Cons:

Relación precio -calidad no se ajusta.

2026-08-24 • via Nuitee
M
Manuel Hormazábal • solo_traveller • cl
10
2026-08-24 • via Nuitee
G
guillermo • couple • cl
8
2026-08-23 • via Nuitee
T
Torres • solo_traveller • sv
8
2026-08-23 • via Nuitee
N
Nicholas • couple • br
10
2026-08-23 • via Nuitee
A
Andrea • solo_traveller • br
6
Pior do que imaginava
Pros:

Me colocaram no quarto ao lado dos elevadores. O tempo tudo um barulho como de quadro elétrico ou transformador...teve que trocar de quarto desesperado as 3.00 da madrugada. Também para fazer pedido de jantar no quarto, ligava para recepção. Recepção falava que a linha do restaurante estava ocupada e que o restaurante ia me ligar de volta. Passou 10 minutos liguei de novo pra recepção. Mesma coisa. Disseram que o restaurante ia ligar em 2 minutos. O restaurante nao ligou apos 20 minutos. Entao teve que descer pra fazer o pedido diretamente no restaurante para entregar no quarto. Só que nao podia fazer o pedido presencial no restaurante porque para serviço de quarto é obrigatório ligar diretamente do quarto....incrível a falta de organização

Cons:

Camas bem confortáveis

2026-08-21 • via Nuitee
C
CLAUDIA • solo_traveller • ar
9
2026-08-21 • via Nuitee
R
rezende prado giongo • extended_group • br
10
2026-08-21 • via Nuitee
C
Cristian • family_with_children • cl
9
Muy bien
Pros:

La atención en recepción

Cons:

Había maquillaje en la habitación cuando llegamos

2026-08-20 • via Nuitee
D
Daniela Cortés Vidal • solo_traveller • cl
10
Excelente estadia
Pros:

Todo, la habitación era espaciosa, la cama muy cómoda y la ubicación fantástica.

Cons:

Nada

2026-08-20 • via Nuitee