DoubleTree by Hilton Santiago - Vitacura

Hotels
•
Doubletree by Hilton
9.2 (2618 reviews)
Avenida Vitacura 2727 , Santiago , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Issues with cleanliness
Service inconsistencies

Categories

Cleanliness
8.7
Issues reported with room cleanliness and bathroom fixtures.
Service
9.7
Staff was consistently described as friendly and accommodating, although some service issues were noted.
Location
10
Many reviews praised the proximity to the mall and other attractions.
Room Quality
8.7
Reports of inconsistent shower temperature and limited amenities in rooms.
Amenities
8.7
Limited products in the refrigerator, but overall amenities were appreciated.
Value for Money
9.7
Good value considering the overall experience described.
Food and Beverage
8.2
Mixed feedback with a notable complaint on the quality of a specific meal.
Overall Experience
9.9
Overall positive feedback with some constructive criticism.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:55

Property Description

Luxurious Accommodations
Experience comfort and convenience at DoubleTree by Hilton Santiago - Vitacura. Enjoy well-equipped rooms with modern amenities including a flat-screen TV, minibar, and complimentary toiletries.

Dining Options
Indulge in a variety of gastronomic delights at our on-site restaurant, cafeteria, and bar. From casual dining to upscale experiences, there's something to satisfy every palate.

Prime Location
Conveniently situated near major attractions, our hotel is perfect for both leisure and business travelers. Explore the city easily with the metro station just steps away and a shopping mall nearby.

Book your stay at DoubleTree by Hilton Santiago - Vitacura now for a memorable and enjoyable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 2618 reviews
Cleanliness: 8.7
Service: 9.7
Location: 10
Room Quality: 8.7
Amenities: 8.7
Value for Money: 9.7
Food and Beverage: 8.2
Overall Experience: 9.9
R
Rodrigo • couple • br
7
Razoável
Pros:

Espaco da suite

Cons:

Funcionários da recepção

2026-04-23 • via Nuitee
E
Estela • solo_traveller • ar
6
Agradable
Pros:

El desayuno

Cons:

Nada

2026-04-23 • via Nuitee
S
Sánchez • solo_traveller • cl
10
2026-04-23 • via Nuitee
R
Roveglia • solo_traveller • ar
10
Pros:

Atención my rápida y eficiente

2026-04-21 • via Nuitee
L
Lorenzo • couple • cl
9
Pros:

Si

2026-04-20 • via Nuitee
C
Claudio • couple • cl
10
2026-04-20 • via Nuitee
Y
Yasna • solo_traveller • cl
8
Pros:

la ubicación

Cons:

no tiene piscina

2026-04-20 • via Nuitee
C
Claudio • couple • cl
10
2026-04-20 • via Nuitee
L
Lara • solo_traveller • us
7
2026-04-19 • via Nuitee
R
Rodrigo • couple • br
10
2026-04-18 • via Nuitee
C
Christian • couple • cl
7
2026-04-13 • via Nuitee
S
Sebastian • couple • cl
10
Excelente.
Pros:

La comodidad, la ubicación, el personal muy atento.

Cons:

Quizás es sólo una sugerencia comparando con otros Hoteles, podría haber habido cepillo de dientes y pasta (algo pequeño posiblemente de un sólo uso).
Saludos.

2026-04-13 • via Nuitee
A
Andrés • couple • uy
8
2026-04-12 • via Nuitee
N
Nivaldo antonio • couple • cl
9
2026-04-12 • via Nuitee
L
Leonardo • family_with_children • ar
10
Muy buen hotel
Pros:

Ubicación, comodidad de las camas, insonorización, variedad del desayuno buffet

Cons:

Nos sucedió un par de veces que los mozos que están en el sector desayuno sirviendo café, lo hacían de bastante mala gana. No fue una sola vez, fueron 2 o 3 mañanas. No eran todos tampoco, pero deberían recomendar al personal que al menos sea más amable o atienda sin mala cara. No soy cliente para nada exigente, pero no me gusta que me sirvan como haciendo un favor, porque bien que después reclaman la propina del 10%

2026-04-11 • via Nuitee
G
German • solo_traveller • ar
10
2026-04-11 • via Nuitee
T
Tracy • solo_traveller • ca
9
2026-04-11 • via Nuitee
• couple • cl
10
2026-04-11 • via Nuitee
N
Nicolas • family_with_children • pe
8
2026-04-10 • via Nuitee
P
Pablo • couple • cl
10
Repetiremos sin falta.
Pros:

Todo muy limpio y ordenado. La atencion del personal muy amable.

Cons:

Solo 4 botellas de agua de 500 mL en la habitacion.

2026-04-09 • via Nuitee