Colectia Hotel Urumea

Hotels
8.2 (3042 reviews)
Paseo de Urumea, 15 , San Sebastián , ES

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Comfortable stay
Cons:
No reception staff at times
Some common area issues

Categories

Cleanliness
7.86
Several reviews appreciated the cleanliness of the rooms but mentioned common areas needing improvement.
Service
8.53
Many positive comments on friendly and helpful staff.
Location
8.87
Multiple reviews highlighted the great location, close to transport and attractions.
Room Quality
7.82
Rooms were generally well-received, though some mentioned lighting issues.
Amenities
8.35
Facilities like parking and breakfast options received praise.
Value for Money
7.81
Good value noted, but inflation from amenities affects overall perception.
Food and Beverage
8.36
Breakfast options were well-received, contributing positively to the experience.
Overall Experience
8.03
Overall pleasant stays noted, with minor issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Riverside Elegance

Luxurious Rooms: Enjoy the comfort of air-conditioned rooms with flat-screen satellite TV, free WiFi, safe, and a private bathroom with free toiletries.

Convenient Amenities: Benefit from a 24-hour reception, shared TV lounge, and the option for gluten-free breakfast products upon request.

Ideal Location: Explore the city easily with a short walk to the bus and train station, and a pleasant stroll to the beautiful La Concha Beach.

Experience the charm of Casual del Jazz San Sebastián - Book your stay now!

Important information:

Check in service will be available from noon until 11 pm, after that time please consult with the hotel.

Please note, when booking 3 or more rooms, different policies and additional supplements may apply.

Please note that smoking is strictly forbidden in this property, including rooms. Penalties up to 150 EUR may apply if this rule is not respected.

Pets are allowed, maximum 1 per room, with a daily supplement of € 10.

License number: HSS 00762

Front desk hours are from 9am to 5pm every day of the week.
All guests arriving later than 5pm must notify the front desk.
The telephone number is: +34690164325

ATTENTION: RECEPTION HOURS from 9:00 a.m. to 05:00 p.m. - CHECK-IN from 2:00 p.m. to 11:00 p.m. If you are going to arrive later than 11:00 p.m., please contact the hotel BEFORE to make early check-in.
HOTEL ACCESS, PARKING ACCESS AND 24-hour CUSTOMER SERVICE.

Breakfast will be available from April to September inclusive.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Location

Guest Reviews

8.2
Based on 3042 reviews
Cleanliness: 7.86
Service: 8.53
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.03
W
Who Knows Where • couple • gb
7
Pros:

The reception staff allowed us to check in early. The room was nice and clean, and the location was convenient. Free parking was available nearby.

Cons:

Unfortunately, the noise from the main road was significant; we had to wear headphones throughout the nights .

2026-10-31 • via Nuitee
R
Redondo alonso • couple • es
4
2026-10-31 • via Nuitee
N
Nicolas • couple • fr
7
2026-10-27 • via Nuitee
L
Likun • couple • sg
8
2026-10-27 • via Nuitee
S
sophie • couple • fr
5
Pros:

Le parking

Cons:

Quand nous sommes arrivées, il n'y avait plus personne à l'accueil. Nous avons dû faire le check in en ligne. On nous a demandé d'envoyer une photo de nos documents d'identité. Cela est interdit pourtant en Espagne depuis juin 2025. Il n'y avait pas d'autre solution....
Aujourd'hui, j'ai reçu ce mail de la part de l'hôtel :
Les données que vous nous fournissez seront intégrées à notre base de données, laquelle est partagée, pour des raisons opérationnelles, avec les sociétés du Yurbban Hospitality Group, des sociétés de notre groupe avec lesquelles nous partageons la gestion et la direction. Nous vous informons également que nous transmettrons vos données aux autorités compétentes, conformément aux dispositions de la réglementation actuelle en matière de sécurité citoyenne.
Colectia Hotel Urumea
Pour ma part, je ne souhaite pas que mes
données soient partagées avec les sociétés du Yurbban Hospitality Group... Mais mon consentement ne semble pas être là priorité...

2026-10-27 • via Nuitee
M
Marine B • solo_traveller • fr
9
2026-10-27 • via Nuitee
A
Andrea • couple • es
10
2026-10-26 • via Nuitee
S
Sandra • couple • es
9
Pros:

La habitación era súper cómoda, la habitación muy limpia y el personal del hotel muy profesional y súper simpático

Cons:

Aunque no es muy relevante, el desayuno únicamente lo dan en temporada alta

2026-10-26 • via Nuitee
J
JONQUIL • couple • gb
8
This hotel is fine it was clean tidy but nothing spectacular.
Pros:

It was clean and the reception staff were lovely. Having parking was very handy.

Cons:

The location was a bit more brutal than I had hoped for. And personally no little milks in the room was annoying.

2026-10-25 • via Nuitee
S
Sonia • couple • es
10
Pros:

La atención recibida

2026-10-25 • via Nuitee
‘ • couple • ro
10
A wonderfull experience with this location.
Pros:

The position was fine,about 20 min to old town center .very close also to bus station.very clean and good facilities.

2026-10-25 • via Nuitee
D
Daniel • couple • es
10
2026-10-24 • via Nuitee
I
Inas • couple • fr
9
Cool
Pros:

Super rapide, vu que le Check in se fait en ligne en plus pas besoin de carte ce qui est super pratique puisqu’ on a pas à pas besoin de se soucier de la perdre

Cons:

Un peu de bruit à cause des voisins

2026-10-24 • via Nuitee
I
Inez • couple • be
8
2026-10-23 • via Nuitee
M
Macit • couple • tr
8
Pros:

Cleanness

2026-10-21 • via Nuitee
E
Eduardo • couple • ar
10
Muy placentera
Pros:

No utilize el desayuno, y el lugar esta facil de aceder en auto posee parking, y esta a 10 minutos del centro por una zona myu linda junto alrio Urumea.

Cons:

No tengo observaciones

2026-10-21 • via Nuitee
J
Jordi • family_with_children • es
8
2026-10-18 • via Nuitee
I
Ihor • solo_traveller • us
10
Pros:

Охайно та затишно!
Чудова локація,є доріжки для прогулянок вздовж річки
До океану 2км які проходиш милуючись красою міста

2026-10-15 • via Nuitee
F
Fernandez • solo_traveller • es
10
Sorpresa en Donosti No me esperaba este precio con tanta calidad en la ciudad
Pros:

La cercanía al centro, la decoración y comodidad

Cons:

Todo perfecto

2026-10-15 • via Nuitee
Àngela • couple • es
9
2026-10-15 • via Nuitee