Colectia Hotel Urumea

Hotels
•
Casual Hoteles
8.2 (2737 reviews)
Paseo de Urumea, 15 , San Sebastián , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Comfortable stay
Cons:
No reception staff at times
Some common area issues

Categories

Cleanliness
7.86
Several reviews appreciated the cleanliness of the rooms but mentioned common areas needing improvement.
Service
8.53
Many positive comments on friendly and helpful staff.
Location
8.87
Multiple reviews highlighted the great location, close to transport and attractions.
Room Quality
7.82
Rooms were generally well-received, though some mentioned lighting issues.
Amenities
8.35
Facilities like parking and breakfast options received praise.
Value for Money
7.81
Good value noted, but inflation from amenities affects overall perception.
Food and Beverage
8.36
Breakfast options were well-received, contributing positively to the experience.
Overall Experience
8.03
Overall pleasant stays noted, with minor issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Riverside Elegance

Luxurious Rooms: Enjoy the comfort of air-conditioned rooms with flat-screen satellite TV, free WiFi, safe, and a private bathroom with free toiletries.

Convenient Amenities: Benefit from a 24-hour reception, shared TV lounge, and the option for gluten-free breakfast products upon request.

Ideal Location: Explore the city easily with a short walk to the bus and train station, and a pleasant stroll to the beautiful La Concha Beach.

Experience the charm of Casual del Jazz San Sebastián - Book your stay now!

Important information:

Check in service will be available from noon until 11 pm, after that time please consult with the hotel.

Please note, when booking 3 or more rooms, different policies and additional supplements may apply.

Please note that smoking is strictly forbidden in this property, including rooms. Penalties up to 150 EUR may apply if this rule is not respected.

Pets are allowed, maximum 1 per room, with a daily supplement of € 10.

License number: HSS 00762

Front desk hours are from 9am to 5pm every day of the week.
All guests arriving later than 5pm must notify the front desk.
The telephone number is: +34690164325

ATTENTION: RECEPTION HOURS from 9:00 a.m. to 05:00 p.m. - CHECK-IN from 2:00 p.m. to 11:00 p.m. If you are going to arrive later than 11:00 p.m., please contact the hotel BEFORE to make early check-in.
HOTEL ACCESS, PARKING ACCESS AND 24-hour CUSTOMER SERVICE.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2737 reviews
Cleanliness: 7.86
Service: 8.53
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.03
M
Miguel Ángel • couple • es
7
Pros:

Habitación amplia y cómoda, check in online muy ágil y cómodo, parking en hotel,a 15 minutos a pie de zona antigua y playa de la concha

Cons:

Me molesta que cuando se consigue el difícil logro de aislar ruido externo,tener una tubería de desagüe de aguas pasando por encima de tu habitación con ruido constante,muy molesto influyendo en tu descanso

2026-03-28 • via Nuitee
S
Sailingaway • solo_traveller • be
7
Pros:

Prettig verblijf.

2026-03-28 • via Nuitee
E
Eric • couple • es
8
Excelente relación precio-calidad
Pros:

La cama

Cons:

Todo ha sido conforme

2026-03-27 • via Nuitee
M
Manuela • couple • es
8
Pros:

La habitación es amplia, con buena iluminación y la cama bastante grande. Además cuentan con un pequeño frigo.

Cons:

La zona donde está el hotel, no hay cerca una cafetería por ejemplo ni ninguna tienda. Cerca no hay realmente nada.
Además, por la noche había ruidos del agua.

2026-03-27 • via Nuitee
J
Jesus Alberto • couple • es
10
Excelente
Pros:

Si

Cons:

Nada

2026-03-25 • via Nuitee
M
M Muñoz • couple • es
9
Pros:

La cama, geles y silencioso

2026-03-25 • via Nuitee
B
Belén • extended_group • es
10
Excelente
Pros:

La ubicación, al lado del río
Las decoración, moderna y funcional
La atención del personal de recepción
El precio económico

2026-03-25 • via Nuitee
A
Anthony • couple • au
8
Pros:

Rooms very clean, room, garage and common area code worked well. After hours ( 9.00am to 5.00pm) response slow. Shower pressure low. Welcome.biscuits great touch. Location is great for those of us that don't mind walking for 20 minutes. Great value overall.

Cons:

Shower pressure soft, after work hours response slow. Rooms were hot late into night even though we set the air conditioner to 20 degrees.

2026-03-24 • via Nuitee
J
Jéssica Bernardino • family_with_children • pt
10
2026-03-24 • via Nuitee
D
Diego • couple • es
8
2026-03-23 • via Nuitee
M
Mª • solo_traveller • es
10
2026-03-23 • via Nuitee
A
Asunción • solo_traveller • es
9
Pros:

La cama súper cómoda y los detalles en la habitación

2026-03-23 • via Nuitee
J
Jéssica Bernardino • couple • pt
10
2026-03-23 • via Nuitee
A
Anna • couple • es
7
2026-03-23 • via Nuitee
D
Dani • couple • es
9
2026-03-22 • via Nuitee
M
Maria • couple • es
7
Buena relación calidad precio y ubicación
Pros:

Muy buena ubicación para los que no podemos acceder en coche a la zona de bajas emisiones. Cerca del casco histórico de la ciudad. Cuenta con parking propio y con uno de la ciudad a un minuto. Buena relación calidad precio. Facilidad para hacer el checkin y algo muy bueno es que no tienes llave ni tarjeta por lo que no tienes que estar pendiente de tenerlo encima o miedo a perderlo. Funciona con un código que te dan al inicio.

Cons:

Por poner una pega, dos de los 3 enchufes de nuestra habitación estaban en mal estado, uno salido por completo y el otro sin el adaptador, no sujetaba el cabezal del cargador.

2026-03-22 • via Nuitee
J
Jessica • couple • it
9
Hotel perfetto anche se non centralissimo!
Pros:

Hotel moderno, bella camera spaziosa, pulita. Check-in autonomo, con possibilità di riservare il parcheggio interno a prezzo vantaggioso per la media della città. Caffè e the offerti nella sala comune.

Cons:

Unica pecca è la posizione non proprio centrale, ma con una breve camminata di 15 minuti facilmente raggiungibile il cuore della città.

2026-03-22 • via Nuitee
A
Arie • solo_traveller • es
9
2026-03-21 • via Nuitee
S
Sonia • solo_traveller • fr
10
2026-03-21 • via Nuitee
H
Hubert • couple • fr
9
Pros:

Confort simplicité et personnels très accueillant

Cons:

Porte un peu bruyante

2026-03-20 • via Nuitee