Colectia Hotel Urumea

Hotels
8.2 (3042 reviews)
Paseo de Urumea, 15 , San Sebastián , ES
+34 943 09 06 01

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Comfortable stay
Cons:
No reception staff at times
Some common area issues

Categories

Cleanliness
7.86
Several reviews appreciated the cleanliness of the rooms but mentioned common areas needing improvement.
Service
8.53
Many positive comments on friendly and helpful staff.
Location
8.87
Multiple reviews highlighted the great location, close to transport and attractions.
Room Quality
7.82
Rooms were generally well-received, though some mentioned lighting issues.
Amenities
8.35
Facilities like parking and breakfast options received praise.
Value for Money
7.81
Good value noted, but inflation from amenities affects overall perception.
Food and Beverage
8.36
Breakfast options were well-received, contributing positively to the experience.
Overall Experience
8.03
Overall pleasant stays noted, with minor issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Riverside Elegance

Luxurious Rooms: Enjoy the comfort of air-conditioned rooms with flat-screen satellite TV, free WiFi, safe, and a private bathroom with free toiletries.

Convenient Amenities: Benefit from a 24-hour reception, shared TV lounge, and the option for gluten-free breakfast products upon request.

Ideal Location: Explore the city easily with a short walk to the bus and train station, and a pleasant stroll to the beautiful La Concha Beach.

Experience the charm of Casual del Jazz San Sebastián - Book your stay now!

Important information:

Check in service will be available from noon until 11 pm, after that time please consult with the hotel.

Please note, when booking 3 or more rooms, different policies and additional supplements may apply.

Please note that smoking is strictly forbidden in this property, including rooms. Penalties up to 150 EUR may apply if this rule is not respected.

Pets are allowed, maximum 1 per room, with a daily supplement of € 10.

License number: HSS 00762

Front desk hours are from 9am to 5pm every day of the week.
All guests arriving later than 5pm must notify the front desk.
The telephone number is: +34690164325

ATTENTION: RECEPTION HOURS from 9:00 a.m. to 05:00 p.m. - CHECK-IN from 2:00 p.m. to 11:00 p.m. If you are going to arrive later than 11:00 p.m., please contact the hotel BEFORE to make early check-in.
HOTEL ACCESS, PARKING ACCESS AND 24-hour CUSTOMER SERVICE.

Breakfast will be available from April to September inclusive.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Location

Guest Reviews

8.2
Based on 3042 reviews
Cleanliness: 7.86
Service: 8.53
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.03
F
Frank • couple • de
3
Geschenkt zu teuer
Pros:

Nichts .

Cons:

Sauberkeit sieht anders aus . Alles nur billig und selbst die Kleiderbügel waren aus Pappedie schon defekt war. Personal anzutreffen war wie ein 6 er im Lotto . Unglaublich hellhörig . Nie wieder .

2026-09-18 • via Nuitee
N
Narian • couple • de
10
2026-09-18 • via Nuitee
S
SDBateman • solo_traveller • gb
10
Pros:

Great location, 20 mins from the front of San Sebastian. Excellent car park, lovely staff. Modern rooms. Kept us informed about our stay by email. Sent us codes to get into our room

Cons:

N/a

2026-09-17 • via Nuitee
L
LAURENCE • solo_traveller • fr
8
Pros:

Chambre confortable et propre correspondant à nos attentes.

Cons:

Le petit déjeuner..à éviter

2026-09-15 • via Nuitee
M
Marie-Sophie • couple • de
4
2026-09-14 • via Nuitee
R
Ronald • solo_traveller • nl
8
Pros:

Location

Cons:

Size of the room

2026-09-14 • via Nuitee
Y
Yannick • couple • fr
8
2026-09-12 • via Nuitee
J
Jacobus • couple • nl
9
2026-09-12 • via Nuitee
B
Brian • couple • us
8
Pros:

I liked that the rooms included an umbrella, for how often it rains.

Cons:

Check in was weird with needing to prefill documents and check in needed before 4pm. Saw one guest unable to check in for a night because staff already went home.

2026-09-12 • via Nuitee
T
Tania • solo_traveller • be
7
2026-09-11 • via Nuitee
A
Anne • solo_traveller • nl
8
Pros:

Fruit and musli for breakfast

Cons:

Noise from the streetside

2026-09-10 • via Nuitee
N
nato_50 • solo_traveller • ar
10
Pros:

Todo excelente, habitación y desayuno mejores que muchos hoteles de 4 o 5 estrellas

2026-09-10 • via Nuitee
F
Franck • couple • fr
8
Bon séjour
Pros:

Pratique d'avoir un parking en ville, chambre propre mais peu spacieuse.

Cons:

Le petit déjeuner était très correcte, mais le manque de réapprovisionnement était un problème. L’hôtel est un vrai labyrinthe !

2026-09-09 • via Nuitee
K
Katarzyna • couple • pl
10
2026-09-08 • via Nuitee
I
Iñigo • couple • es
9
2026-09-05 • via Nuitee
M
MILTIADIS • solo_traveller • gr
9
Pros:

Πολυ καλο πρωινο, με υπεροχα κρουασάν και βασκικο cheesecake.

2026-09-04 • via Nuitee
F
Frank • couple • nl
7
Relax verblijf in San Sebastián
Pros:

Prima locatie net buiten het centrum. Lopend goed te doen

Cons:

We hadden 1 dag geen warm water, dat is vervelend, maar werd door het hotel netjes opgelost door een vergoeding.

2026-09-04 • via Nuitee
C
Cristina • solo_traveller • es
8
Pros:

Ubicación, tranquilidad

Cons:

Mejorar la limpieza

2026-09-03 • via Nuitee
C
Christel & Geert • couple • be
8
2026-09-03 • via Nuitee
P
Paula • couple • es
7
2026-09-01 • via Nuitee