Colectia Hotel Urumea

Hotels
•
Casual Hoteles
8.2 (2683 reviews)
Paseo de Urumea, 15 , San Sebastián , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Comfortable stay
Cons:
No reception staff at times
Some common area issues

Categories

Cleanliness
7.86
Several reviews appreciated the cleanliness of the rooms but mentioned common areas needing improvement.
Service
8.53
Many positive comments on friendly and helpful staff.
Location
8.87
Multiple reviews highlighted the great location, close to transport and attractions.
Room Quality
7.82
Rooms were generally well-received, though some mentioned lighting issues.
Amenities
8.35
Facilities like parking and breakfast options received praise.
Value for Money
7.81
Good value noted, but inflation from amenities affects overall perception.
Food and Beverage
8.36
Breakfast options were well-received, contributing positively to the experience.
Overall Experience
8.03
Overall pleasant stays noted, with minor issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Riverside Elegance

Luxurious Rooms: Enjoy the comfort of air-conditioned rooms with flat-screen satellite TV, free WiFi, safe, and a private bathroom with free toiletries.

Convenient Amenities: Benefit from a 24-hour reception, shared TV lounge, and the option for gluten-free breakfast products upon request.

Ideal Location: Explore the city easily with a short walk to the bus and train station, and a pleasant stroll to the beautiful La Concha Beach.

Experience the charm of Casual del Jazz San Sebastián - Book your stay now!

Important information:

Check in service will be available from noon until 11 pm, after that time please consult with the hotel.

Please note, when booking 3 or more rooms, different policies and additional supplements may apply.

Please note that smoking is strictly forbidden in this property, including rooms. Penalties up to 150 EUR may apply if this rule is not respected.

Pets are allowed, maximum 1 per room, with a daily supplement of € 10.

License number: HSS 00762

Front desk hours are from 9am to 5pm every day of the week.
All guests arriving later than 5pm must notify the front desk.
The telephone number is: +34690164325

ATTENTION: RECEPTION HOURS from 9:00 a.m. to 05:00 p.m. - CHECK-IN from 2:00 p.m. to 11:00 p.m. If you are going to arrive later than 11:00 p.m., please contact the hotel BEFORE to make early check-in.
HOTEL ACCESS, PARKING ACCESS AND 24-hour CUSTOMER SERVICE.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2683 reviews
Cleanliness: 7.86
Service: 8.53
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.03
A
Alain • solo_traveller • fr
8
Hotel de buena categoría con check-in poco retraso
Pros:

Acesso fácil y parking por coche
Zona tranquila y barrio interesante con tiendas
Hotel moderno y agradable
Habitación cómoda y bien equipada
Informaciones muy claras per WhatsApp y mail

Cons:

Dificultades para hacer el check-in electrónico y necesita tener que haber respuestas rápidas
Recordatorios de mi parte para obtener ayuda clara y informaciones (codigo, habitación, parking) despues 17:00 & con todo pagado antes

2026-03-07 • via Nuitee
Z
ZITROVIG • extended_group • es
8
Pros:

Ubicación.
Atención al cliente y a la reserva.
Personal de presencia, muy amable
Comodidad habitación.
Accesibilidad

2026-03-07 • via Nuitee
G
gassab • solo_traveller • tn
10
2026-03-07 • via Nuitee
A
Aka Novion • couple • fr
8
Très bien !!
Pros:

Proche du centre ville !

Cons:

Éventuellement les bruits extérieurs, la poignée de la salle de bain un peu dure à tirer une fois fermée.

2026-03-06 • via Nuitee
M
Marina • couple • es
8
Pros:

Llit molt còmode

Cons:

Difícil aparcar, però ens van deixar aparcar al parking de l’hotel d’urgència sense problema sense haver reservat abans ja que per sort hi havia places disponibles

2026-03-06 • via Nuitee
J
Jakob • solo_traveller • ch
8
2026-03-06 • via Nuitee
D
Delcher • solo_traveller • es
8
2026-03-06 • via Nuitee
M
Manu Andoni • couple • es
10
Cons:

Falta de espacio reservado para cargar/descargar las maletas

2026-03-05 • via Nuitee
G
Guerrero Morella • extended_group • es
10
excelente
Pros:

Me encantó la estancia en este hotel. Las instalaciones muy buenas y bonitas, la cama super cómoda, muy bien ubicado y un personal muy amable y dispuesto siempre que lo necesitabas. Repetiremos seguro

2026-03-05 • via Nuitee
E
Emilio • solo_traveller • fr
9
Le bonheur dans la simplicité.
Pros:

J’ai aimé le fait que ce soit très calme et surtout très moderne, sans odeur, très propre, très rangé. Ça fait plaisir.

Cons:

Si il y a un point à améliorer ce serait peut être de prolonger légèrement les horaires d’accueil par le personnel mais on reste très bien guidés via message ou mail.

2026-03-05 • via Nuitee
V
Volodymyr • couple • es
10
Pros:

Чистота и уютный.

Cons:

Всё понравилось.

2026-03-04 • via Nuitee
G
Garcia • couple • es
10
Pros:

Muy acogedor , muy limpio

Cons:

⁸

2026-03-03 • via Nuitee
M
Maillard • couple • fr
8
Pros:

Deuxième fois que nous venons dans cet hôtel très confortable. Toujours très propre, le personnel très accueillant,souriant et serviable.

Cons:

Très très déçu par des occupants extrêmement bruyants !
J'ai même été obligé d'aller taper à leur porte en pleine nuit.
Weekend pas du tout reposant.
Vraiment insatisfait de ce que côté là

2026-03-02 • via Nuitee
C
Cristina • couple • es
9
Habitación agradable cerca del centro!!!
Pros:

Una habitación muy acogedora cómoda y agradable, encima la facilidad que te dan con la opción parking , lo recomiendo!! Buena calidad precio

Cons:

Nada

2026-03-02 • via Nuitee
R
Riaño Piñera • couple • es
10
2026-02-27 • via Nuitee
E
Elena • solo_traveller • it
9
Ci tornerei
Pros:

Il letto gigante!
Camera spaziosa, completa di armadio chiuso, scrivania con bollitore, te e biscottini omaggio
Bagno con doccia e prodotti da bagno a disposizione, compreso balsamo e crema corpo
Asciugamani grandi e lenzuola di qualità
Check in autonomo attraverso codici
E parcheggio disponibile a pagamento ma ampio

Cons:

Forse solo la ventola in bagno e quella del condizionatore rumorose

2026-02-26 • via Nuitee
C
castro huertas • solo_traveller • es
10
2026-02-26 • via Nuitee
J
José Luis De Jorge • solo_traveller • es
10
2026-02-23 • via Nuitee
C
Cristina • couple • es
10
2026-02-23 • via Nuitee
O
Olga • couple • us
8
2026-02-22 • via Nuitee