Colectia Hotel Urumea

Hotels
8.2 (3042 reviews)
Paseo de Urumea, 15 , San Sebastián , es
+34 943 09 06 01

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Comfortable stay
Cons:
No reception staff at times
Some common area issues

Categories

Cleanliness
7.86
Several reviews appreciated the cleanliness of the rooms but mentioned common areas needing improvement.
Service
8.53
Many positive comments on friendly and helpful staff.
Location
8.87
Multiple reviews highlighted the great location, close to transport and attractions.
Room Quality
7.82
Rooms were generally well-received, though some mentioned lighting issues.
Amenities
8.35
Facilities like parking and breakfast options received praise.
Value for Money
7.81
Good value noted, but inflation from amenities affects overall perception.
Food and Beverage
8.36
Breakfast options were well-received, contributing positively to the experience.
Overall Experience
8.03
Overall pleasant stays noted, with minor issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Riverside Elegance

Luxurious Rooms: Enjoy the comfort of air-conditioned rooms with flat-screen satellite TV, free WiFi, safe, and a private bathroom with free toiletries.

Convenient Amenities: Benefit from a 24-hour reception, shared TV lounge, and the option for gluten-free breakfast products upon request.

Ideal Location: Explore the city easily with a short walk to the bus and train station, and a pleasant stroll to the beautiful La Concha Beach.

Experience the charm of Casual del Jazz San Sebastián - Book your stay now!

Important information:

Check in service will be available from noon until 11 pm, after that time please consult with the hotel.

Please note, when booking 3 or more rooms, different policies and additional supplements may apply.

Please note that smoking is strictly forbidden in this property, including rooms. Penalties up to 150 EUR may apply if this rule is not respected.

Pets are allowed, maximum 1 per room, with a daily supplement of € 10.

License number: HSS 00762

Front desk hours are from 9am to 5pm every day of the week.
All guests arriving later than 5pm must notify the front desk.
The telephone number is: +34690164325

ATTENTION: RECEPTION HOURS from 9:00 a.m. to 05:00 p.m. - CHECK-IN from 2:00 p.m. to 11:00 p.m. If you are going to arrive later than 11:00 p.m., please contact the hotel BEFORE to make early check-in.
HOTEL ACCESS, PARKING ACCESS AND 24-hour CUSTOMER SERVICE.

Breakfast will be available from April to September inclusive.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Location

Guest Reviews

8.2
Based on 3042 reviews
Cleanliness: 7.86
Service: 8.53
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.03
V
Violetta • family_with_children • es
8
2026-08-29 • via Nuitee
H
Hendrik Geert • solo_traveller • nl
8
2026-08-28 • via Nuitee
L
lucia • couple • es
10
Pros:

酒店设施不错 干净

2026-08-28 • via Nuitee
G
Giuseppa • solo_traveller • it
10
2026-08-26 • via Nuitee
A
Antony • couple • gb
8
Clean and handy.
Pros:

Clean and handy.

Cons:

Whilst it was a cheaper hotel it had all we needed for our stay.

2026-08-26 • via Nuitee
C
CuccuGi • solo_traveller • it
8
Ottima posizione
Pros:

Posizione eccellente, stanze accoglienti.

Cons:

Stanze piccoline e poca scelta per la colazione.

2026-08-26 • via Nuitee
F
Francisco Javier • solo_traveller • mx
9
2026-08-25 • via Nuitee
C
CELINE • solo_traveller • be
8
Bon hôtel avec très bon petit déjeuner
Pros:

Jolie chambre et très bon petit déjeuner

Cons:

Un peu éloigné du centre quand même.
Obligation de prendre le parking , impossible de se garer proche de l hôtel. Il faudrait le signaler à la réservation.
Trop de messages watsap avant l arrivée source de stress et en plus ce n est pas dans la langue du voyageur dommage.
Musique d ambiance dans la salle du petit déjeuner serait bien 😌

2026-08-25 • via Nuitee
O
Olivier • solo_traveller • fr
9
Pros:

Personnel très agréable et à l'écoute.
Aides précieuses avant notre arrivée

2026-08-25 • via Nuitee
M
Marcial • couple • es
9
Descanso cómodo en Donostia
Pros:

Habitación amplia, con todos los servicios (incluida una botella grande de agua) y bastantes toallas

Cons:

Se podían ofrecer más opciones saludables en el desayuno

2026-08-24 • via Nuitee
S
sylvie • solo_traveller • fr
7
2026-08-23 • via Nuitee
I
Ingrid • couple • fr
8
Bien
Pros:

Modernité . Personnel très gentil.

Cons:

Vue sur arrêt de bus. Parcours du combattant 2 ascenseurs alors que 1er étage.

2026-08-22 • via Nuitee
M
Martín Vela • couple • es
4
Deseaba irme. Lo pagué por adelantado
Pros:

Nada. Habitación que no cabe ni la cama. Abre la puerta y casi toca la cama Ningún sitio donde poner las cosas ,,lavabo súper pequeño ahora si el precio de un hotel de 4 estrellas
No puedo valorar al personal porque es un hotel fantasma. Solo vimos a la chica del desayuno
Desayuno escaso muy rácano para el precio. En fin ect. Ect. Ect. Ect

Cons:

No me gustó. Nada de nada
Ahh tiene una tele que es más pequeña que mi ordenador. Fatal

2026-08-22 • via Nuitee
S
SURENOGANS • solo_traveller • am
8
2026-08-21 • via Nuitee
G
GermánROS • solo_traveller • ar
10
Pros:

Muy cómodo, habitación confortable y parking en el mismo edificio. Personal muy amable.
El desayuno muy bueno.

Cons:

Un poco alejado, pero razonable. Lo volvería a elegir.

2026-08-21 • via Nuitee
S
sebastien • solo_traveller • fr
8
Séjour agréable et bon rapport qualité prix pour un hôtel à Saint Sébastien
Pros:

Le petit déjeuner

Cons:

L’emplacement

2026-08-21 • via Nuitee
V
VICTOR • couple • es
8
2026-08-19 • via Nuitee
I
Irimias • solo_traveller • it
10
Pros:

Hotel moderno, camere accessibili con codice senza l'uso di chiavi. Il letto era comodo, la stanza pulita, fornita di tutto il necessario. Comodo anche il parcheggio privato anche se a pagamento.

Cons:

Nota particolare. Per raggiungere la nostra stanza al primo piano dovevamo prendere un ascensore che saliva al secondo per poi prendere un altro ascensore e scendere al primo. Dunque una parte del primo piano non è accessibile con le scale, e se non funziona l'ascensore? Comunque non abbiamo avuto problemi.

2026-08-18 • via Nuitee
S
Susana • couple • ar
7
No lo elegiría nuevamente
Pros:

El hotel es prolijo ,de acuerdo a lo q pague me resultó incómodo la habitación muy pequena, el servicio de desayuno pago no es de lo mejor, la distancia hasta los lugares turísticos es bastante alejada está en una zona tranquila al lado del río muy linda vista ,pero se hacía incómodo llegar Uber no funciona y taxis hay q llamar a un número ,por suerte mi marido podía realizar llamados .No se si siempre es tan caro o yo pague tanto porq era una semana de fiestas yo no lo sabía pero gasté la tercera parte de todos los hoteles q fui en mi viaje que fueron 5 alguno4 estrellas ,bueno además no tiene recepción las 24 hs pero esto loTienen bien organizado

Cons:

Lo peor la ubicación 2,4km del centro viejo

2026-08-18 • via Nuitee
G
Gildas • couple • fr
4
Cons:

Énormément de bruit dans la rue jusqu’à 2 heures du matin et un appartement très chaud malgré une météo normale.

2026-08-16 • via Nuitee