Colectia Hotel Urumea

Hotels
•
Casual Hoteles
8.2 (2774 reviews)
Paseo de Urumea, 15 , San Sebastián , es

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Comfortable stay
Cons:
No reception staff at times
Some common area issues

Categories

Cleanliness
7.86
Several reviews appreciated the cleanliness of the rooms but mentioned common areas needing improvement.
Service
8.53
Many positive comments on friendly and helpful staff.
Location
8.87
Multiple reviews highlighted the great location, close to transport and attractions.
Room Quality
7.82
Rooms were generally well-received, though some mentioned lighting issues.
Amenities
8.35
Facilities like parking and breakfast options received praise.
Value for Money
7.81
Good value noted, but inflation from amenities affects overall perception.
Food and Beverage
8.36
Breakfast options were well-received, contributing positively to the experience.
Overall Experience
8.03
Overall pleasant stays noted, with minor issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Riverside Elegance

Luxurious Rooms: Enjoy the comfort of air-conditioned rooms with flat-screen satellite TV, free WiFi, safe, and a private bathroom with free toiletries.

Convenient Amenities: Benefit from a 24-hour reception, shared TV lounge, and the option for gluten-free breakfast products upon request.

Ideal Location: Explore the city easily with a short walk to the bus and train station, and a pleasant stroll to the beautiful La Concha Beach.

Experience the charm of Casual del Jazz San Sebastián - Book your stay now!

Important information:

Check in service will be available from noon until 11 pm, after that time please consult with the hotel.

Please note, when booking 3 or more rooms, different policies and additional supplements may apply.

Please note that smoking is strictly forbidden in this property, including rooms. Penalties up to 150 EUR may apply if this rule is not respected.

Pets are allowed, maximum 1 per room, with a daily supplement of € 10.

License number: HSS 00762

Front desk hours are from 9am to 5pm every day of the week.
All guests arriving later than 5pm must notify the front desk.
The telephone number is: +34690164325

ATTENTION: RECEPTION HOURS from 9:00 a.m. to 05:00 p.m. - CHECK-IN from 2:00 p.m. to 11:00 p.m. If you are going to arrive later than 11:00 p.m., please contact the hotel BEFORE to make early check-in.
HOTEL ACCESS, PARKING ACCESS AND 24-hour CUSTOMER SERVICE.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2774 reviews
Cleanliness: 7.86
Service: 8.53
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.03
A
Alba • couple • es
10
2026-04-18 • via Nuitee
R
Rojas Soriocó • solo_traveller • es
10
Perfecta
Pros:

La ubicación está genial pero se ha contar que alrededor no hay parking.

2026-04-17 • via Nuitee
M
Marine • solo_traveller • fr
8
2026-04-17 • via Nuitee
T
Teresita • couple • es
8
Muy buena estancia
Pros:

Nos gustó el personal, muy atentos y siempre dispuestos

Cons:

Solo no nos gustó el colchón que se hundía, pero por lo demás todo de categoría

2026-04-17 • via Nuitee
J
Jesus • couple • es
8
2026-04-17 • via Nuitee
R
Ricardo • solo_traveller • co
10
2026-04-17 • via Nuitee
L
Lázaro Gámez • couple • es
9
2026-04-16 • via Nuitee
P
Pilar • solo_traveller • es
7
2026-04-16 • via Nuitee
S
Sébastien • couple • fr
8
2026-04-16 • via Nuitee
B
Benjamin • couple • fr
10
2026-04-16 • via Nuitee
A
Alicia • couple • es
9
2026-04-16 • via Nuitee
Z
Zoltánné • couple • hu
10
2026-04-15 • via Nuitee
M
mercedes • couple • es
10
Pros:

EXCELENTE UBICACIÓN. CON PARKING QUE SE AGRADECE. MUY LIMPIO. SIN DUDA VOLVEREMOS.

2026-04-14 • via Nuitee
A
A. Gar • solo_traveller • es
9
Pros:

Las camas comodísimas y el buffet estaba también muy bien

2026-04-14 • via Nuitee
L
Luis • couple • es
8
2026-04-13 • via Nuitee
G
Garcia • solo_traveller • es
10
Pros:

La limpieza

Cons:

Todo me gusto !!!

2026-04-13 • via Nuitee
G
Gratsiela • couple • es
10
2026-04-13 • via Nuitee
C
Camargo Rodríguez ss • solo_traveller • es
10
Muy buena experiencia
Pros:

Está muy bien organizado, las habitaciones son pequeñas pero muy cómodas

Cons:

Las plantas bajas son un poco calurosas y el aire acondicionado no se podía manejar

2026-04-13 • via Nuitee
A
Alejandro • couple • es
9
2026-04-12 • via Nuitee
A
Ana • couple • pt
9
Great stay!
Pros:

Very modern, comfortable, close enough to the city if you don’t mind walking 15/20 min.
Simple but good breakfast.

2026-04-12 • via Nuitee