Colectia Hotel Urumea

Hotels
•
Casual Hoteles
8.2 (2910 reviews)
Paseo de Urumea, 15 , San Sebastián , es

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Comfortable stay
Cons:
No reception staff at times
Some common area issues

Categories

Cleanliness
7.86
Several reviews appreciated the cleanliness of the rooms but mentioned common areas needing improvement.
Service
8.53
Many positive comments on friendly and helpful staff.
Location
8.87
Multiple reviews highlighted the great location, close to transport and attractions.
Room Quality
7.82
Rooms were generally well-received, though some mentioned lighting issues.
Amenities
8.35
Facilities like parking and breakfast options received praise.
Value for Money
7.81
Good value noted, but inflation from amenities affects overall perception.
Food and Beverage
8.36
Breakfast options were well-received, contributing positively to the experience.
Overall Experience
8.03
Overall pleasant stays noted, with minor issues pointed out.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:44

Property Description

Riverside Elegance

Luxurious Rooms: Enjoy the comfort of air-conditioned rooms with flat-screen satellite TV, free WiFi, safe, and a private bathroom with free toiletries.

Convenient Amenities: Benefit from a 24-hour reception, shared TV lounge, and the option for gluten-free breakfast products upon request.

Ideal Location: Explore the city easily with a short walk to the bus and train station, and a pleasant stroll to the beautiful La Concha Beach.

Experience the charm of Casual del Jazz San Sebastián - Book your stay now!

Important information:

Check in service will be available from noon until 11 pm, after that time please consult with the hotel.

Please note, when booking 3 or more rooms, different policies and additional supplements may apply.

Please note that smoking is strictly forbidden in this property, including rooms. Penalties up to 150 EUR may apply if this rule is not respected.

Pets are allowed, maximum 1 per room, with a daily supplement of € 10.

License number: HSS 00762

Front desk hours are from 9am to 5pm every day of the week.
All guests arriving later than 5pm must notify the front desk.
The telephone number is: +34690164325

ATTENTION: RECEPTION HOURS from 9:00 a.m. to 05:00 p.m. - CHECK-IN from 2:00 p.m. to 11:00 p.m. If you are going to arrive later than 11:00 p.m., please contact the hotel BEFORE to make early check-in.
HOTEL ACCESS, PARKING ACCESS AND 24-hour CUSTOMER SERVICE.

Breakfast will be available from April to September inclusive.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EAS

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.2
Based on 2910 reviews
Cleanliness: 7.86
Service: 8.53
Location: 8.87
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.36
Overall Experience: 8.03
J
Joan • solo_traveller • gb
9
Good option if you don’t need to be close to old town
Pros:

Clean room with nice towels and toiletries.
Excellent breakfast with proper coffee.
Reasonable value for San Sebastián
About 10 minutes walk from bus station.
Baggage storage lockers ( only 4)
Nice downstairs coffee lounge that ai didn’t know existed until breakfast
Kettle in room.

Cons:

About 30 minutes from old town and not close to any restaurants
No personnel on site after 5pm.
Funny noise in room possibly to do with heating or aircon.

2026-06-06 • via Nuitee
A
andreu Josep • couple • es
9
2026-06-05 • via Nuitee
S
stacy • solo_traveller • fr
9
Our stay
Pros:

The staff were very pleasant and helpful. It was close to bars and restaurants. It had secure parking.

Cons:

Nothing

2026-06-05 • via Nuitee
E
Emanuela • family_with_children • it
9
2026-06-05 • via Nuitee
S
Stefan • solo_traveller • it
8
Pros:

vicino alla centro

Cons:

arrivarci alla camera 105, si deve prendere 2 diversi ascensori

2026-06-04 • via Nuitee
M
Marcelo • solo_traveller • uy
7
Pros:

La recepcionista

Cons:

La habitación tenía olor a humedad

2026-06-04 • via Nuitee
J
JOSE GREGORIO • solo_traveller • lu
10
2026-06-03 • via Nuitee
D
Dita • extended_group • cz
8
Pros:

Čisté ubytování, hezké pokoje, vybavení, pohodlná postel, snadný průběh

Cons:

Hluk z venku, úplně ošizené-špatné snídaně! Žádná zelenina, minimum ovoce, špatné kafe

2026-06-03 • via Nuitee
R
Ronald • solo_traveller • ch
8
2026-06-02 • via Nuitee
J
Josef • couple • at
8
2026-06-02 • via Nuitee
S
Svetlana • couple • bg
9
Modern hotel with wonderful breakfast
Pros:

The room, welcome gesture (a can of exquisite local biscuits), the facilities, everything (interior design, furniture, appliances, toiletries, food and drinks), that is intentionally selected to be of high quality.
Before booking I read some negative comments about the breakfast and I am happy I ignored them.
Being a very conscious eater, I found it wonderful.
It consists of excellent products and includes everything needed for an energetic start of the day: coffee, tea, fruits, muesli, eggs (boiled and scrambled), selection of cheeses and hams, full grain (and also regular) bread, freshly baked cakes (including basque cheesecake), fruit juices, etc. Availability of avena milk was a nice surprise for me.

2026-06-02 • via Nuitee
L
Lambrechts • solo_traveller • be
9
Pros:

Hygienisch. Modern en netjes. Gratis water, thee en koffie. Gemakkelijk inchecken met codes. Handige parking onder hotel. Ruime en goede bedden. Goede verzorgingsproducten (zelfs conditioner). Op wandelafstand van hetcentrum langs de rivier

Cons:

Te weinig stopcontacten.

2026-06-02 • via Nuitee
A
Antonio Felipe • solo_traveller • br
8
VOLTARIA A ME HOSPEDAR
Pros:

Funcionários
Localização
Internet

Cons:

Não ter recepção 24 horas para resolver problemas que surjam

2026-06-01 • via Nuitee
A
Alexandre • couple • pt
8
2026-06-01 • via Nuitee
H
Halyna • solo_traveller • es
6
2026-05-31 • via Nuitee
F
FredCys • couple • br
10
2026-05-30 • via Nuitee
I
Irene • solo_traveller • es
7
Pros:

La habitación y la cafetera de abajo

Cons:

Poca conexión con el centro

2026-05-29 • via Nuitee
C
Campeny • solo_traveller • es
9
2026-05-29 • via Nuitee
A
Aníbal • solo_traveller • ar
10
Pros:

El descanso fue genial. Todo nuevo en muy buen estado. Muy buen desayuno.

2026-05-27 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Lovely small hotel next to the river. Very clean. Once you get used to the access system after hours it was so easy.

Cons:

Not a great breakfast selection and a bit of a distance to town. But as I like walking that didn't matter.

2026-05-26 • via Nuitee