Tre-Ysgawen Hall & Spa

The place is VERY tired. Worn carpets,.Dirty walls. Mould in shower. No mattress covers on the bed. Rooms were dirty with dead insects on the carpet. Cobwebs around lights. Poor workmanship in past refurbishment/ decorating . Grounds poorly maintained. Main reception rarely manned.

Little bit cold

Broken sink in bathroom, toilet was not cleaned when we enter the room

The steam room does not work and was a huge disappointment even tho the pool lady had reset it it didnt work and few local members where complaining saying it never worked and they taught me a trick to use the hose pipes to spray in the courier to get any steam out, secondly my partner is gluten free and even though we asked for a gluten free pizza we were given a normal Pizza which gave my partner a poorly tummy, the staff member was very apologetic and where trying there best to make her feel comfortable but it didnt work and did ruin the second night stay with you. Other than that the shower pulley leaver was missing from the tap and the water pressure would constantly turn off.

Steam room, not working very well in spa. Room soft furnishings need updating to make more comfy, eg seating.

Very tired and old. The first room was dirty and hadn’t been cleaned since last guest. Toilet used and dead moths in the wardrobe

I didn`t have any cash and it made it difficult to tip the staff as tips could not be added onto the bills as I felt they deserved it

The spa. The waiter in the restaurant was also great and gave great recommendations

Bed No comfy at all

You pay 279.00 for a double room that is nothing like the photos on booking. Com the rooms filthy wallpaper hanging off the walls with mould the bed was disgusting but it was covered up with a mattress protector and it creaked worse then the main door too building there selling this as a 4 stars hotel its more like 2 ,housekeeping come in but are unable too lock doors so everything in your room is at risk of being took , then theres no hot water so I paid for what ? The downstairs is stunning but thats it guys avoid , i spije too manager who fed me with what I.wanred too hear about the rooms being decorated next month ! And the brochure is upto date what from 1998 when it was published! Im waiting for a resolution and il take it further , honestly its not what I booked up for its disgusting yet the staff are amazing I blame the owners of this hotel especially when there revamping a second hotel but cant look after the first one ! Bulbs missing dirty curtains that are not even hooked properly on pole , lights missing spare pillows oh missing but no hot water its not suitable

Some of the decor is a bit tired. They don’t really have enough staff so there’s rarely anyone on reception and they don’t answer the phone,

No phone signal and poor WiFi

Arrived quite late and was disappointed to learn the 'clocktower' was closed and the only option to eat was in romanos. Not everybody wants to sit down to a big meal at 9pm, smaller plate options would be appreciated. The breakfast was disappointing and I dont expect to have to make my own toast at this price point. The food was obviously pre cooked and left sitting under heat lamps until service. Plastic bottles of sauce on the tables with dirty lids, more akin to being in a greasy spoon cafe.

The bed was extremely hard as were the pillows so a couple of not so comfortable nights. That was my only problem though

Nothing