SureStay Hotel by Best Western Rockdale

Hotels
•
SureStay Hotel by Best Western
8 (299 reviews)
381 N Us Highway 77 , Rockdale , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Staff was friendly
Location was good
Cons:
Moldy smell in room
Breakfast had very little variety

Categories

Cleanliness
6.58
There was a moldy smell in the room and the carpet felt dirty.
Service
9.55
Staff was very pleasant and friendly.
Location
9.09
Location was good and easy to find.
Room Quality
6.54
Room was small, beds were too high for handicap folks, and TV did not work.
Amenities
8.07
Pool was nice but the breakfast offered very little variety.
Value for Money
7.53
Charging higher rates for subpar breakfast and room condition.
Food and Beverage
7.58
Breakfast was disappointing with very little variety.
Overall Experience
9.05
Was overall enjoyable despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:38

Property Description

Convenient Location
Located just 1 mile from Hale Park and Rockdale city centre, The SureStay Hotel by Best Western Rockdale offers a central hub for exploring the area.

Comfortable Accommodations
Each standard room features free Wi-Fi, cable TV, a small refrigerator, and coffee-making facilities, ensuring a cozy stay for every guest.

On-Site Amenities
Guests can enjoy a daily full hot breakfast, take a dip in the outdoor pool, and utilize the convenient launderette and dry cleaning services during their stay.

Experience the perfect blend of comfort and convenience at The SureStay Hotel by Best Western Rockdale. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 299 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.09
Room Quality: 6.54
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.58
Overall Experience: 9.05
P
Patricia • solo_traveller • us
10
Much better then we expected
Pros:

I especially liked that the handicap accessible shower had a seat. I'm mobility challenged but not in a wheelchair. Just having safety bars doesn't work for me. I have to have a place to sit down. This worked perfect for me.

2026-06-14 • via Nuitee
K
Katie • solo_traveller • us
8
2026-06-12 • via Nuitee
P
Pamela • couple • us
9
Good clean affordable place
Pros:

Convenient location for our travel. Clean and good pricing

Cons:

Free breakfast is very typical of a continental breakfast. Eggs would have made it excellent

2026-06-11 • via Nuitee
F
Frank • solo_traveller • us
10
Pros:

The price was right

2026-06-08 • via Nuitee
S
Sherunda • extended_group • us
9
2026-06-02 • via Nuitee
J
Jesse • solo_traveller • us
10
2026-05-17 • via Nuitee
L
Lakendrick • solo_traveller • us
10
2026-05-06 • via Nuitee
R
Rojas • solo_traveller • us
10
2026-04-22 • via Nuitee
G
GERMAN • solo_traveller • us
8
2026-04-22 • via Nuitee
• solo_traveller • us
6
2026-04-11 • via Nuitee
L
Lafrance • couple • us
10
Pros:

Very clean rooms and super nice staff

2026-04-06 • via Nuitee
D
Diamond • family_with_children • us
9
2026-03-31 • via Nuitee
D
Daniel • solo_traveller • us
2
The breakfast included was not much at all waffle machine and cereal and oatmeal packets . No real creamer for coffee. I
Pros:

Location ok

Cons:

No WiFi. Tv didn’t work. You need to do your homework before booking anyone here. Again.

2026-03-27 • via Nuitee
T
Terrell • family_with_children • us
9
2026-03-23 • via Nuitee
D
Diamond • family_with_children • us
10
2026-03-22 • via Nuitee
A
Anastacia • family_with_children • us
7
2026-03-15 • via Nuitee
D
Diamond • family_with_children • us
9
2026-03-01 • via Nuitee
D
Dominquette • family_with_children • us
3
Pros:

I liked that there was availability... because we traveled from Corpus and Cameron was full

Cons:

I didn't like the bugs (looked like bed bugs) in the first room...the tv didn't work with the remote... the room smelled horrible and there were stains on the sofa bed and no blankets for it... in the second room the shower was horrible not enough towels and there were strands of hair on the sheets smh

2026-03-01 • via Nuitee
B
Betty • solo_traveller • us
10
I would stay here again
Pros:

AJ was super nice at checking and checkout. Quiet and clean room.

2026-02-14 • via Nuitee
J
Jesse • family_with_children • us
8
2026-02-10 • via Nuitee