SureStay Hotel by Best Western Rockdale

Hotels
•
SureStay Hotel by Best Western
7.9 (199 reviews)
381 N Us Highway 77 , Rockdale , US
+1 512-446-6163

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms (some reports)
Friendly, accommodating service
Parking right in front of room
AC worked very well (cooling)
In-room mini fridge and microwave
Handicap accessible shower with seat
Good price / affordable
Cons:
Limited continental breakfast
AC leak pouring water / carpet soaked
Tub clogged and dirty / sewer smell
Stained sheets on at least one bed
Pool looked dirty/possibly algae
Carpet edge staples sticking up
TV/internet signal problems

Categories

Cleanliness
5.5
Multiple reviews cite cleanliness problems: stained sheets, carpet soaked from AC leak, tub clogged and dirty, and sewer smell in tub — overall below expected.
Service
9.6
Staff described as very friendly and accommodating; front desk responded by noting issues and attendant refreshed coffee promptly.
Location
9.1
Convenient location and parking right in front of rooms noted as a safety and convenience plus for travelers.
Room Quality
7.2
Room temperature and bed comfort praised, mini fridge and microwave appreciated, but issues like staples on carpet edge and stains on sheets reduce score.
Amenities
7.6
AC generally works very well and in-room fridge/microwave are positives; however pool appeared dirty and there were TV/internet signal problems and one report of AC leaking.
Value for Money
9.2
Multiple mentions that the price was right and the property is affordable — good value overall for the price paid.
Food and Beverage
6.8
Free continental breakfast appreciated but described as very limited (cereal, toast, waffles); guests wanted more variety (eggs/sausage, donuts).
Overall Experience
8.2
Guests overall enjoyed the stay for a simple place to sleep — good bed and room temperature — but cleanliness and limited breakfast tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location
Located just 1 mile from Hale Park and Rockdale city centre, The SureStay Hotel by Best Western Rockdale offers a central hub for exploring the area.

Comfortable Accommodations
Each standard room features free Wi-Fi, cable TV, a small refrigerator, and coffee-making facilities, ensuring a cozy stay for every guest.

On-Site Amenities
Guests can enjoy a daily full hot breakfast, take a dip in the outdoor pool, and utilize the convenient launderette and dry cleaning services during their stay.

Experience the perfect blend of comfort and convenience at The SureStay Hotel by Best Western Rockdale. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 199 reviews
Cleanliness: 5.5
Service: 9.6
Location: 9.1
Room Quality: 7.2
Amenities: 7.6
Value for Money: 9.2
Food and Beverage: 6.8
Overall Experience: 8.2
B
Becky • solo_traveller • us
3
Cons:

Bed mattress is not good.

2026-11-06 • via Nuitee
G
Gabriella • family_with_children • us
8
2026-10-26 • via Nuitee
A
Amanda • couple • us
10
2026-10-20 • via Nuitee
T
Teresa • couple • us
8
Pros:

Clean

Cons:

Breakfast

2026-10-10 • via Nuitee
S
Shirley • couple • us
5
2026-10-09 • via Nuitee
D
Dolphin • solo_traveller • us
3
Cons:

The ac was pouring water., the whole carpet was soaked in water. The tub was clogged and dirty.

2026-10-07 • via Nuitee
A
Amanda • couple • us
10
2026-09-12 • via Nuitee
S
sapkota • solo_traveller • au
10
2026-09-11 • via Nuitee
D
Damine • extended_group • us
7
2026-09-09 • via Nuitee
K
Kayla • family_with_children • us
10
2026-08-22 • via Nuitee
R
Robert • solo_traveller • us
7
2026-07-24 • via Nuitee
R
Robert • couple • us
5
Pros:

Room was nice

Cons:

Tub get clogged and smells like sewer

2026-07-23 • via Nuitee
B
Barbara • family_with_children • us
8
Overall enjoyed the stay. I just needed a place to sleep. Bed & room temp were very awesome.
Pros:

1. Very friendly and accommodating service.
2. Parking was right in front of my room so it was easy to bring luggage in. I was checking in pretty late so made me feel safer.
3. Free breakfast is always a big plus. However, it was pretty limiting. Cereal, toast, waffles. I was expecting donuts (sorry a sweet tooth) and I was feeling lazy so didn't want to make waffles. Although it did specify continental breakfast, some hotels have actually served eggs/sausage but I know that is not really continental. Other family members staying at the same hotel enjoyed the coffee and cereal. The attendant at the front desk was quick to make a fresh pot when the coffee was gone.
4. AC was working VERY well. Room when I walked in was a refreshing welcome after being outside in the Texas heat. Then I just made it a little warmer once I had cooled off. Real blessing!
5. The little fridge was a God sent. I had leftovers from a big meal so it was so nice to get there and realize I had a place to store the extra food.
6. Room had a nice mini microwave. Didn't need it but nice to have incase.

Cons:

1. I had no internet for the TV. Kept getting no signal. Pamphlet did say to call front desk but I didn't because it was so late and I really needed to get to bed.
2. Carpet edge walking out of bathroom had staples sticking up. I could feel them but did not puncture me. Just worried that a kid with tender feet might so I reported to the front desk when I did checkout. The gentleman made a note of it.
3. Reserved 2 double beds. However my friend was not able to travel so I was on my own. Good thing because first bed I was going to use had stains on the sheets. Sheets looked clean but had stains that looked like some kind of orange dye. Sheet on the bed and the one to cover with both had a stain. So I checked the second bed and it didn't have any stains at least on the side I slept on. I didn't report that at checkout. Figures cleaning people would see it when they went to change the beds.
4. The pool looked like it had dirt on the bottom. Don't know if that is normal when it's been windy or maybe the bottom was just dirty (dark green algae vs dirt). 2 of my adult cousins staying at the hotel still went swimming but my little niece staying at the hotel also didn't want to get in because she said the water was dirty. So she forfeited enjoying the pool.

2026-06-29 • via Nuitee
P
Patricia • solo_traveller • us
10
Much better then we expected
Pros:

I especially liked that the handicap accessible shower had a seat. I'm mobility challenged but not in a wheelchair. Just having safety bars doesn't work for me. I have to have a place to sit down. This worked perfect for me.

2026-06-14 • via Nuitee
K
Katie • solo_traveller • us
8
2026-06-12 • via Nuitee
P
Pamela • couple • us
9
Good clean affordable place
Pros:

Convenient location for our travel. Clean and good pricing

Cons:

Free breakfast is very typical of a continental breakfast. Eggs would have made it excellent

2026-06-11 • via Nuitee
F
Frank • solo_traveller • us
10
Pros:

The price was right

2026-06-08 • via Nuitee
S
Sherunda • extended_group • us
9
2026-06-02 • via Nuitee
J
Jesse • solo_traveller • us
10
2026-05-17 • via Nuitee
L
Lakendrick • solo_traveller • us
10
2026-05-06 • via Nuitee