SureStay Hotel by Best Western Rockdale

Hotels
•
SureStay Hotel by Best Western
8 (303 reviews)
381 N Us Highway 77 , Rockdale , us
+1 512-446-6163

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Staff was friendly
Location was good
Cons:
Moldy smell in room
Breakfast had very little variety

Categories

Cleanliness
6.58
There was a moldy smell in the room and the carpet felt dirty.
Service
9.55
Staff was very pleasant and friendly.
Location
9.09
Location was good and easy to find.
Room Quality
6.54
Room was small, beds were too high for handicap folks, and TV did not work.
Amenities
8.07
Pool was nice but the breakfast offered very little variety.
Value for Money
7.53
Charging higher rates for subpar breakfast and room condition.
Food and Beverage
7.58
Breakfast was disappointing with very little variety.
Overall Experience
9.05
Was overall enjoyable despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:38

Property Description

Convenient Location
Located just 1 mile from Hale Park and Rockdale city centre, The SureStay Hotel by Best Western Rockdale offers a central hub for exploring the area.

Comfortable Accommodations
Each standard room features free Wi-Fi, cable TV, a small refrigerator, and coffee-making facilities, ensuring a cozy stay for every guest.

On-Site Amenities
Guests can enjoy a daily full hot breakfast, take a dip in the outdoor pool, and utilize the convenient launderette and dry cleaning services during their stay.

Experience the perfect blend of comfort and convenience at The SureStay Hotel by Best Western Rockdale. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 303 reviews
Cleanliness: 6.58
Service: 9.55
Location: 9.09
Room Quality: 6.54
Amenities: 8.07
Value for Money: 7.53
Food and Beverage: 7.58
Overall Experience: 9.05
K
Kayla • family_with_children • us
10
2026-08-22 • via Nuitee
R
Robert • solo_traveller • us
7
2026-07-24 • via Nuitee
R
Robert • couple • us
5
Pros:

Room was nice

Cons:

Tub get clogged and smells like sewer

2026-07-23 • via Nuitee
B
Barbara • family_with_children • us
8
Overall enjoyed the stay. I just needed a place to sleep. Bed & room temp were very awesome.
Pros:

1. Very friendly and accommodating service.
2. Parking was right in front of my room so it was easy to bring luggage in. I was checking in pretty late so made me feel safer.
3. Free breakfast is always a big plus. However, it was pretty limiting. Cereal, toast, waffles. I was expecting donuts (sorry a sweet tooth) and I was feeling lazy so didn't want to make waffles. Although it did specify continental breakfast, some hotels have actually served eggs/sausage but I know that is not really continental. Other family members staying at the same hotel enjoyed the coffee and cereal. The attendant at the front desk was quick to make a fresh pot when the coffee was gone.
4. AC was working VERY well. Room when I walked in was a refreshing welcome after being outside in the Texas heat. Then I just made it a little warmer once I had cooled off. Real blessing!
5. The little fridge was a God sent. I had leftovers from a big meal so it was so nice to get there and realize I had a place to store the extra food.
6. Room had a nice mini microwave. Didn't need it but nice to have incase.

Cons:

1. I had no internet for the TV. Kept getting no signal. Pamphlet did say to call front desk but I didn't because it was so late and I really needed to get to bed.
2. Carpet edge walking out of bathroom had staples sticking up. I could feel them but did not puncture me. Just worried that a kid with tender feet might so I reported to the front desk when I did checkout. The gentleman made a note of it.
3. Reserved 2 double beds. However my friend was not able to travel so I was on my own. Good thing because first bed I was going to use had stains on the sheets. Sheets looked clean but had stains that looked like some kind of orange dye. Sheet on the bed and the one to cover with both had a stain. So I checked the second bed and it didn't have any stains at least on the side I slept on. I didn't report that at checkout. Figures cleaning people would see it when they went to change the beds.
4. The pool looked like it had dirt on the bottom. Don't know if that is normal when it's been windy or maybe the bottom was just dirty (dark green algae vs dirt). 2 of my adult cousins staying at the hotel still went swimming but my little niece staying at the hotel also didn't want to get in because she said the water was dirty. So she forfeited enjoying the pool.

2026-06-29 • via Nuitee
P
Patricia • solo_traveller • us
10
Much better then we expected
Pros:

I especially liked that the handicap accessible shower had a seat. I'm mobility challenged but not in a wheelchair. Just having safety bars doesn't work for me. I have to have a place to sit down. This worked perfect for me.

2026-06-14 • via Nuitee
K
Katie • solo_traveller • us
8
2026-06-12 • via Nuitee
P
Pamela • couple • us
9
Good clean affordable place
Pros:

Convenient location for our travel. Clean and good pricing

Cons:

Free breakfast is very typical of a continental breakfast. Eggs would have made it excellent

2026-06-11 • via Nuitee
F
Frank • solo_traveller • us
10
Pros:

The price was right

2026-06-08 • via Nuitee
S
Sherunda • extended_group • us
9
2026-06-02 • via Nuitee
J
Jesse • solo_traveller • us
10
2026-05-17 • via Nuitee
L
Lakendrick • solo_traveller • us
10
2026-05-06 • via Nuitee
R
Rojas • solo_traveller • us
10
2026-04-22 • via Nuitee
G
GERMAN • solo_traveller • us
8
2026-04-22 • via Nuitee
• solo_traveller • us
6
2026-04-11 • via Nuitee
L
Lafrance • couple • us
10
Pros:

Very clean rooms and super nice staff

2026-04-06 • via Nuitee
D
Diamond • family_with_children • us
9
2026-03-31 • via Nuitee
D
Daniel • solo_traveller • us
2
The breakfast included was not much at all waffle machine and cereal and oatmeal packets . No real creamer for coffee. I
Pros:

Location ok

Cons:

No WiFi. Tv didn’t work. You need to do your homework before booking anyone here. Again.

2026-03-27 • via Nuitee
T
Terrell • family_with_children • us
9
2026-03-23 • via Nuitee
D
Diamond • family_with_children • us
10
2026-03-22 • via Nuitee
A
Anastacia • family_with_children • us
7
2026-03-15 • via Nuitee