Rydges Mackay Suites

Hotels
•
Rydges
8 (1124 reviews)
9 Gregory Street, Mackay , Mackay , au
+61 7 4969 1000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Amenities not functioning
Overpriced food

Categories

Cleanliness
7.25
Rooms were clean overall, but some reported cobwebs and dirt.
Service
9.25
The staff were described as nice, competent, friendly, and helpful.
Location
9.25
Great city centre location with convenient access to amenities.
Room Quality
7.75
Rooms were spacious but felt tired and needed a refresh.
Amenities
7.25
Some amenities were reported as not working, impacting overall experience.
Value for Money
8.25
Overall reasonable value, though some felt it could be improved.
Food and Beverage
6.75
Food was found to be overpriced and not great by some guests.
Overall Experience
8.25
Mixed feelings overall; good staff and location but several maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:51

Property Description

Luxurious Amenities

Rydges Mackay Suites offers a range of luxurious amenities including a restaurant, bar, and gaming lounge, ensuring a delightful stay for every guest.

Convenient Location

Situated in the bustling Mackay Central Business District, the hotel is just a short drive away from popular attractions like Bluewater Lagoon and Caneland Central shopping centre.

Comfortable Accommodation

Guests can unwind in fully-serviced air-conditioned suites with modern facilities such as flat-screen TVs, work desks, and private balconies, providing the perfect blend of comfort and convenience.

Experience the epitome of luxury and convenience at Rydges Mackay Suites. Book now to secure your unforgettable stay!

Important information:

Please note that there is a 1.50% charge when you pay with a credit card.

Free guest parking is possible on-site. Parking is limited, subject to availability on arrival and cannot be pre-booked.

Please note the following when booking a One-Bedroom Suite or a Deluxe Spa Suite:

The 2 person rate is based on guests using the king-sized bed only. If 1 guest wants to use the sofa bed, an additional charge will apply. When booking for 3 or 4 guests, these guests will be accommodated on the sofa bed and use of the sofa bed is included in the price.

Please advise the property of the number of guests staying in each room and whether the sofa bed will be used. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.

You must show a valid photo ID upon check in.

Please note that this property requires a refundable AUD 100 security bond upon check in to cover any incidental charges. This amount will be refunded after inspection of the accommodations.Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1124 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 6.75
Overall Experience: 8.25
S
Simon • couple • au
7
Pros:

Parking was easy

Cons:

Needs tidying up .
Looks ousted and tired .
Room very basic and small
No microwave .

2026-07-24 • via Nuitee
K
Kelly • solo_traveller • au
9
2026-07-24 • via Nuitee
S
Stan • couple • au
8
Comfortable apartment in the heart of Mackay
Pros:

Spacious comfortable apartment. Well equipped with comfortable beds, a good shower and enough space for clothes and luggage. The onsite restaurant "Moss on Wood" was very good, with live entertainment and a gaming room.

Cons:

The hotel was being renovated, so we had to navigate drop cloths and tradesmen to access the car park. Access between Moss on Wood and Rydges becomes a challenge after 10 pm - you either have to locate a security person or walk around a city block.

2026-07-23 • via Nuitee
H
Helen • couple • au
9
2026-07-23 • via Nuitee
M
McKay • couple • au
7
Take out a loan if supporting local industry
Pros:

It’s in gold location and close to CBD

Cons:

I was charged 748 for a room - just because Queensland Mining Expo was on and I reserved the room weeks prior .

2026-07-23 • via Nuitee
H
Hine • extended_group • au
9
2026-07-23 • via Nuitee
T
Troy • solo_traveller • au
8
2026-07-22 • via Nuitee
F
Fiona • solo_traveller • au
7
2026-07-21 • via Nuitee
R
Robson • solo_traveller • au
8
Pros:

Good location close to restaurants.
Room was large.

2026-07-20 • via Nuitee
L
linda • solo_traveller • au
9
Great stay
Pros:

Spacious Clean Great facilities

Cons:

Doors in bedroom creaky so disturbs sleeping family. Could have extra blankets available

2026-07-19 • via Nuitee
D
David • couple • au
7
Stay was good.
Pros:

Location

2026-07-19 • via Nuitee
T
Tim • couple • au
10
2026-07-18 • via Nuitee
B
Bijal • extended_group • au
10
Clean hotel and easy access
Pros:

Clean and easy access

2026-07-17 • via Nuitee
M
Michael • solo_traveller • au
10
2026-07-16 • via Nuitee
I
Imahgine • solo_traveller • au
10
Pros:

Spa bath was amazing room was perfect

2026-07-13 • via Nuitee
S
Shane • solo_traveller • au
10
2026-07-12 • via Nuitee
C
Corissa • solo_traveller • au
4
Pros:

Staff and location

Cons:

Building is extremely old and outdated
The pool is eek, would never ever use the eye sore and the poor excuse for a gym was an absolute wreck and closed. Even then still I don't think they should even be able to advertise they have a gym. Its a hole in the wall.
Dish washer was broken and the wash machine broke mid cycle. Not at all cheap for the lack of quality.

2026-07-11 • via Nuitee
R
Renee • solo_traveller • au
6
Pros:

Good location friendly staff, good sized room and parking

Cons:

Shower had no pressure, I mean none, hot water was Luke warm, room smelt like mould when we walked in after we aired it out was ok, the sink leaked on to the shelf where the dry towels were stored, no dry towels 😅

2026-07-10 • via Nuitee
S
Stacey-jayne • extended_group • au
10
2026-07-05 • via Nuitee
M
Murgatroyd • solo_traveller • au
7
2026-07-02 • via Nuitee