Rydges Mackay Suites

Hotels
•
Rydges
8 (1057 reviews)
9 Gregory Street, Mackay , Mackay , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Amenities not functioning
Overpriced food

Categories

Cleanliness
7.25
Rooms were clean overall, but some reported cobwebs and dirt.
Service
9.25
The staff were described as nice, competent, friendly, and helpful.
Location
9.25
Great city centre location with convenient access to amenities.
Room Quality
7.75
Rooms were spacious but felt tired and needed a refresh.
Amenities
7.25
Some amenities were reported as not working, impacting overall experience.
Value for Money
8.25
Overall reasonable value, though some felt it could be improved.
Food and Beverage
6.75
Food was found to be overpriced and not great by some guests.
Overall Experience
8.25
Mixed feelings overall; good staff and location but several maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:51

Property Description

Luxurious Amenities

Rydges Mackay Suites offers a range of luxurious amenities including a restaurant, bar, and gaming lounge, ensuring a delightful stay for every guest.

Convenient Location

Situated in the bustling Mackay Central Business District, the hotel is just a short drive away from popular attractions like Bluewater Lagoon and Caneland Central shopping centre.

Comfortable Accommodation

Guests can unwind in fully-serviced air-conditioned suites with modern facilities such as flat-screen TVs, work desks, and private balconies, providing the perfect blend of comfort and convenience.

Experience the epitome of luxury and convenience at Rydges Mackay Suites. Book now to secure your unforgettable stay!

Important information:

Please note that there is a 1.50% charge when you pay with a credit card.

Free guest parking is possible on-site. Parking is limited, subject to availability on arrival and cannot be pre-booked.

Please note the following when booking a One-Bedroom Suite or a Deluxe Spa Suite:

The 2 person rate is based on guests using the king-sized bed only. If 1 guest wants to use the sofa bed, an additional charge will apply. When booking for 3 or 4 guests, these guests will be accommodated on the sofa bed and use of the sofa bed is included in the price.

Please advise the property of the number of guests staying in each room and whether the sofa bed will be used. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.

You must show a valid photo ID upon check in.

Please note that this property requires a refundable AUD 100 security bond upon check in to cover any incidental charges. This amount will be refunded after inspection of the accommodations.Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MKY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1057 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 6.75
Overall Experience: 8.25
L
Leanne • couple • au
9
Great staff, hotel & location
Pros:

First time staying and will definitely stay again when in Mackay. Staff and customer service were great.

2026-05-09 • via Nuitee
A
Aleesha • family_with_children • au
7
Really enjoyed our stay, great location and a lovely and clean room
Pros:

Great location!

Cons:

The beds weren’t very comfortable.

2026-05-08 • via Nuitee
N
Nukonuka • family_with_children • au
4
Besides the room service everything else was ok.
Pros:

Clean

Cons:

Room service took 2hrs and when i called to check when they think food will come they said they don't know. So recommend not ordering room service because they don't prioritise it.

2026-05-07 • via Nuitee
B
Bijal • solo_traveller • au
10
Pros:

good location
clean rooms
friendly staff

2026-05-06 • via Nuitee
S
Shane • family_with_children • au
9
2026-05-04 • via Nuitee
T
thomas • couple • au
10
Excellent
Pros:

Location

Cons:

Nothing

2026-05-01 • via Nuitee
J
Jo-Ann • solo_traveller • au
7
Pros:

The staff were fabulous and accommodated my request for early check in which I really appreciated. The restaurant downstairs was great and the location was perfect. I would happily stay again.

2026-05-01 • via Nuitee
T
Tamara • solo_traveller • au
8
2026-05-01 • via Nuitee
K
Kim • couple • au
7
Good location. Pricey.
Pros:

Great location.

Cons:

Very small room for the price. Toiletries not restocked. Luckily I packed some of my own.

2026-04-29 • via Nuitee
D
Dean • family_with_children • au
10
2026-04-29 • via Nuitee
N
Nancy • extended_group • au
10
Top accommodation. Clean and today. Very friendly staff.
Pros:

Great location and excellent value.

Cons:

Very satisfied with everything!

2026-04-28 • via Nuitee
B
Brad • couple • au
7
2026-04-28 • via Nuitee
T
Tigreerwarren • Friends getaway
10
A great stay
Pros:

We were warmly welcomed on arrival. Rooms were immaculate. Will definitely return next trip.

2026-04-26 • via Tripadvisor
M
Mcfadden • solo_traveller • au
10
2026-04-26 • via Nuitee
A
Aaron • solo_traveller • au
10
2026-04-26 • via Nuitee
B
Breana • couple • au
8
2026-04-25 • via Nuitee
C
Cecilla • family_with_children • au
8
Pros:

Location

Cons:

Dishwasher broken. Limited undercover car parking.

2026-04-21 • via Nuitee
W
Wilkie • family_with_children • au
10
Friendly, well-equipped, comfortable, great location
Pros:

Very well-equipped room. Restaurant had large meals and were very tasty. Staff were very friendly, polite and responsive. Asked for extra pillows and laundry detergent - received within the hour. Beds were super comfortable (even the sofa bed was good). Central location was fantastic also. We will return :)

2026-04-21 • via Nuitee
P
Paul • family_with_children • au
8
Overall acceptable
Pros:

Good close central location

Cons:

Room cleaning could have been better

2026-04-21 • via Nuitee
S
Sandra • solo_traveller • au
8
2026-04-21 • via Nuitee