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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Hiking
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Lift / Elevator
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Laundry
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Luggage storage
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Cycling
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Airport shuttle
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Bar
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Fax/photocopying
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Tour desk
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Horse riding
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Car hire
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Canoeing
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Sauna
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Dry cleaning
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Breakfast in the room
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Diving
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Massage services
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Windsurfing
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Packed lunches
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Games room
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Snorkelling
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Spa/wellness center
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Babysitting/child services
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Valet parking
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Hammam
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Airport shuttle (additional charge)
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Kid meals
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Snack bar
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Indoor pool
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Wine/champagne
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Sun umbrellas
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Fruits
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
Review Highlights
Categories
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Property Description
Luxurious Historical Palaces
Faustino Gran Relais & Chateaux presents a unique opportunity to stay in 3 palaces dating back to the 16th, 17th, and 18th centuries, showcasing Ciutadella's rich historical heritage. Each room is distinct, offering a variety of views and categorized for different preferences.
Spa Retreat and Culinary Delights
Indulge in a 5-star spa experience featuring a hammam and sauna, promising relaxation and rejuvenation. The hotel's Faustino restaurant caters to diverse dietary needs, serving exquisite Mediterranean cuisine alongside buffet and à la carte breakfast options.
Convenient Amenities and Prime Location
With 24-hour reception, private parking, and free Wi-Fi, guests can enjoy seamless service throughout their stay. Situated near Menorca Cathedral and the airport, Faustino Gran Relais & Chateaux offers a perfect blend of luxury and accessibility.
Experience the allure of history and luxury at Faustino Gran Relais & Chateaux – book your stay now for an unforgettable getaway.
When booking more than 4 rooms, different policies and additional supplements may apply.
A deposit may be required at the property.
Location
Guest Reviews
Helpful staff
It's a beautiful historic hotel in the heart of the city. Therefore obviously pools will be smaller. Concierge fantastic and management v good. Great restaurant and general advice - they're there on hand from early to late. Rooms very comfortable and lovely bathrooms
Not much to be honest.
Acogedor, buen servicio
Cerraban la calle de acceso por las noches
Very nice hotel, ideal location as next to port, cathedral, center of old town
Concierge service was outstanding
Quarto limpo e bom
Barulho dos quartos. Mudei tres vezes
Staff muito junior. Pareciam jovens de ferias em menorca
Hotel lindo, os passarinhos dormem no jardim do hotel!!
Estava com um grupo grande de amigos, e pagamos o mesmo valor e alguns como eu ficamos em um quarto minúsculo, pelo menos deveria ter uma diferença de tarifa. A cozinha fecha e se quiser comer entre 15 hs e 20 hs não tem refeição para servir. Saímos cedo para pegar o voo o hotel não tinha um funcionário de plantão para ajudar com as malas….
Amazing breakfast, swimming and spa facilities.
Our room was lovely but had very little natural light and air flow. Despite the air con, it was very humid and our wet swimming gear would not dry.
charme original hors du temps
L’emplacement en ville très pratique dans le centre-ville de ciutadella .
Jolie chambre, jolie décoration ,
Peu de service un peu dommage manque de serviette à la piscine .
restauration : emplacement
place au niveau piscine / manque de cendriers : défaut réassort mini bar
Beautiful, calming setting, great pool in the Bishops’s House building, great location and friendly staff
If I was being super fussy the design of the shower meant the entire bathroom got soaked!
Faustino Gran is a beautiful hotel in an exceptional location, right in the heart of Ciutadella. If you want to stay within walking distance of the old town, restaurants, shops and the harbor, the location is truly hard to beat. The property itself is charming, beautifully designed and full of character.
The staff overall were extremely friendly and welcoming, and the concierge team deserves a special mention.
That said, considering the price point and the positioning of the hotel, there were several details that fell below our expectations. Some of the in-room amenities felt surprisingly basic for a hotel of this level, even something as simple as the quality of the toilet paper felt noticeably below what you would expect from a luxury property.
The pool areas were another disappointment. Although there is more than one pool, they are quite small and were consistently crowded throughout the day during our stay. It was difficult to find a sense of space or privacy, which took away from the relaxing atmosphere we expected.
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