Hotel Faustino Gran - Relais & Chateaux

Hotels
9.6 (679 reviews)
Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760 , Ciutadella de Menorca , ES
34-971-489191

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Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Area shuttle (surcharge)
Books
Boat tours on site
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful property
Cons:
Noise issues in rooms
Limited breakfast variety

Categories

Cleanliness
9.06
Some guests noted issues with room noise and pillow comfort.
Service
10
Guests praised the friendliness and helpfulness of the staff.
Location
10
The location was frequently mentioned as perfect and central.
Room Quality
9.56
Rooms were comfortable, but some had noise issues.
Amenities
9.56
Good amenities mentioned but some access issues noted.
Value for Money
9.56
Perceived as good value for a hotel of this quality.
Food and Beverage
9.06
Breakfast received positive notes but some complaints about variety.
Overall Experience
10
Overall positive experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:52

Property Description

Indulge in luxury at Hotel Faustino Gran - Relais & Chateaux, your serene escape in the heart of Ciutadella de Menorca.

Spa & Wellness
Pamper yourself at our exquisite spa, offering tailored massages, rejuvenating body treatments, and refreshing facials, ensuring a blissful retreat.

Culinary Delight
Savor Mediterranean cuisine at Faustino, our fine-dining gem, featuring an inviting garden view and alfresco dining, perfect for enjoying drinks at the bar/lounge.

Recreational Amenities
Take a dip in our 2 indoor and 2 outdoor swimming pools, unwind in the sauna, or stay connected with complimentary Wi-Fi, while our concierge services curate your local adventures.

Experience elegance and comfort like never before. Book your stay with us today!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAH

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

9.6
Based on 679 reviews
Cleanliness: 9.06
Service: 10
Location: 10
Room Quality: 9.56
Amenities: 9.56
Value for Money: 9.56
Food and Beverage: 9.06
Overall Experience: 10
M
Marco • couple • pt
9
Um belo hotel para uma curta estadia
Pros:

Hotel com muito estilo

Cons:

Quarto com excelente vista mas janelas muito pequenas.

2026-05-08 • via Nuitee
P
Pierre • solo_traveller • fr
10
Se sentir « en famille » dans un Relais et Chateaux, un tour de force accompli ici; une expérience unique
Pros:

Une qualité d’accueil, une décoration et une ambiance exemplaires

Cons:

Rien ! Tout était parfait

2026-05-06 • via Nuitee
I
Isabelle • family_with_children • fr
10
Top séjour!
Pros:

Super emplacement / Service incroyable / Literie de rêve

Cons:

Peut-être le fait de dormir dans un palais à côté du palais principal où l y a la piscine et le petit déjeuner (mais à 3 minutes à pied)

2026-05-05 • via Nuitee
M
Margarita Sofia • solo_traveller • es
10
El mejor hotel en Ciutadella Menorca !
Pros:

Las instalaciones son ideales !! Y el personal hace todo por que la experiencia sea inolvidable
Melissa… Juliana … Mark … Antonio ! Excelentes personas que me hicieron pasarse un finde de cumpleaños maravilloso

2026-05-04 • via Nuitee
C
ClaudeH • couple • fr
10
Hotel de charme remarquable .
Pros:

Le confort absolu dans un établissement de charme dans le centre historique de Ciutadella.
3 batiments anciens .Belles piscine.Petit SPA.joli jardin.
Service très attentionné et remarquable.Bon petit déjeûner.

Cons:

Le Spa est petit .Accès sur réservation

2026-05-03 • via Nuitee
J
jerome • couple • fr
10
Un très bel hôtel de charme dans le centre historique
Pros:

Le bâtiment ancien a un charme fou. L’hôtel est en plein dans la vieille ville et en même temps à côté du petit port.
Supers équipements (piscines chauffées ce qui est rare à Minorque, spa, sauna, hamam, etc)
Taille humaine sans trop de chambres, la directrice de l’hôtel Maïté veille aux petits soins.
Concierge Adria formidable réactif et avec de très bons conseils de restaurants.

Cons:

Rien.
Pour dire quelque chose je dirais que la douche du sauna a un débit trop faible.

2026-05-03 • via Nuitee
A
Alison • couple • gb
7
Pros:

Beautiful hotel in the centre of town. Easy walking distance to restaurants and shops

Cons:

BE AWARE of balcony rooms next to nightclub! We had booked a suite with a balcony - a special treat for a 60th birthday celebration trip. On the Saturday nights there was a nightclub with banging music all night from about 10.30pm until 5.30 am - RIGHT OUTSIDE OUR ROOM.
No sleep for us on our last night. We mentioned this to reception in the morning during check out, who promised to contact us by email - which they still have not done - appalling customer service.
In addition to this we were served cold poached eggs with our breakfast, and when we complained, they took them away and returned with a warm poached egg but the wrong order! This was made up to us by them providing us with a cheese board and fizz later the next day, as compensation.
The general manager tried very hard to provide good service but instead ended up being invasive. The majority of the rest of the staff was excellent though.

2026-05-02 • via Nuitee
M
Michel • couple • ca
10
2026-05-02 • via Nuitee
E
Emmanuel • couple • fr
9
2026-04-27 • via Nuitee
N
Nico • couple • es
10
2026-04-26 • via Nuitee
C
Christophe • solo_traveller • fr
9
2026-04-25 • via Nuitee
G
gregory • couple • gb
10
Manager and staff cannot do enough for you. Felt at home.
Pros:

Manger, staff, relaxed cool environment. Perfect.

2026-04-25 • via Nuitee
J
jaccques • couple • fr
9
2026-04-20 • via Nuitee
F
Franck • couple • lu
10
Localisé entre la ville piétonne et le port c’est du bonheur des la sortie de l’hôtel je recommande vivement
Pros:

Comme tout les relais et châteaux les emplacements sont exceptionnels et les lieux magnifiques

2026-04-20 • via Nuitee
A
Anne • solo_traveller • fr
10
Pros:

Lieu authentique et aménagé avec beaucoup de délicatesse au cœur d'une cité délicieuse.
La restauration est à la hauteur du lieu.

2026-04-20 • via Nuitee
A
Agnieszka • family_with_children • be
10
Ideal. We will keep the hotel among our best spots to come back to.
Pros:

All was perfect! Located in an old palace, with a beautiful outside dining space under the shades, it had one entry door to the old town and the other to the marina - so ideal. All staff was extremely helpful, attention-ate, anticipative and discreet at the same time - very personalised approach, which we appreciated a lot. Always there to answer all sorts of requests, questions and needs. Nice - even if small - spa place to hide and relax after a hike or strong sun with great massages.
The general manager of the hotel, Maïte, always around, brought a very human touch, made the stay even more special.

Cons:

I really can't think of anything....

2026-04-14 • via Nuitee
A
Agata • family_with_children • gb
10
2026-04-11 • via Nuitee
C
Carole • couple • fr
8
2026-04-10 • via Nuitee
B
Barbara • couple • it
8
2026-01-19 • via Nuitee
D
David • extended_group • gb
9
Pros:

lol

2026-01-19 • via Nuitee