Hampton Inn & Suites Portland/Vancouver

The breakfast was decent, but no bacon was a big let down. The hot tub is out of order indefinitely. I couldn't switch to a different location in actual Portland in the same chain. Manager not around so couldn't cancel or get refund. Booked this location by mistake, wanted the one in Portland. No real help available despite also going through booking.com customer service. Everyone I asked for help to change location threw up their hands and said "third party app"and blamed their systems for being inadequate". I got tossed back and forth between hotel front desk and booking.com customer service. If staying in Vancouver, other hotels like Best Western nearby are half the price with working hot tubs and closet to better restaurants. As a Hilton rewards member and a loyal booking.com user, this was an expensive disappointment. 60 cab ride from downtown Portland just to get to this hotel. "Portland" is a real misnomer.

Our office booked it for an employee. Our employee was asked for the credit card used to book. He told them to charge the card on file and was told that it was not possible. This resulted in Chaos.

Pillows were all too soft and no where to charge USB, but those are minor issues.

We shouldn't have had to pay for parking after already spending so much. I didn't know about this added fee. The pool was very dirty.

We had trouble checking in. We were not told when booking that there would be construction going on in the hallway and being woken up by the workers scraping the floors and vacuuming the dust from the carpet they were pulling. Had an employee, Im assuming housekeeping open are door two hours before check out time, which I had gone back to sleep and my 9 yr old was in there with me and someone opened our door. Scared both of us. If they had knocked we couldn't hear due to all the noise in the hallway. Had we known this information prior to booking, we wouldn't have booked where they were going to be tearing up carpet and have all the noise starting in the morning. As far as the room, walking in it looked descent, but as soon as my daughter and I each sat on each of the beds, they scooted, felt like they weren't very sturdy, just kind of odd. The shower head had no pressure, so rinsing was a pain. I'm glad we brought our own blankets cause the blankets were itchy material and just not pleasant. It just overall was not a good experience, Also the parking fee is comical to me. I pay to stay at hotel, where should I park my vehicle? I would think in the parking lot of where I'm staying, so to be told I was going to be charged to park there is just absurd. Will never stay there again. Unsure about booking through third party as well, some of the information should have been in the booking information. Construction going on is a big thing to inform guest about prior to them showing up and being told.............................

The gravy at breakfast. A complimentary tooth brush would have been nice as I realized quickly I forgot to pack mine.

Waited almost an hour at check in. Room not ready.

if ever renovated in the future, attention to sound-proofing would be a strong choice. -- i had been driving over 12 hours and so i would have fallen asleep no matter what, but, whereas in some places i can crash out quickly, it took longer for my mind to relax because I could hear the neighbor's tv, and pretty clearly. i could also hear them in the morning when i woke up.

temp in the little business center was quite high.

i hope that the staff are very fairly compensated -- even without tips...

Noisy room next to us, kept us up until about 2:30am with loud music and yelling

The pool was a nice temperature, but the hot tub felt too hot to actually submerge up to the neck in. I wasn’t able to get in beyond sitting on the steps. I typically like very hot water, so I feel like maybe it was just too hot, or maybe the pool room was too warm?
The bottom of the pool and hot tub need to be redone badly. They are cracking and chipping and discolored.
The carpeting in the hallways along the walls could be improved upon.
I felt like the eggs at breakfast were too salty, but that’s very subjective.
The bed frames were very noisy. We had 2 teens in 1 bed, and my husband, myself, and our 5 year old in the other. The noise the beds made from people rolling over kept me awake.

The room was not thoroughly cleaned. The shower and floors still had dark hair all over! My daughter and I have blonde hair and it was there when we first walked in to get settled. Makes it hard to relax, wondering if the room was actually disinfected. :(

Not much

i had no dislikes of anything , everything was great will be a returning customer forsure!