Holiday Inn Express & Suites Monroe by IHG

Hotels
•
Holiday Inn Express
7.9 (211 reviews)
1687 North Dixie Highway , Monroe , US
+1 704-774-1779

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Convenient location near park/family
Generally good breakfast and coffee for many guests
Some guests reported very clean, comfortable rooms
Cons:
Cleanliness issues reported (mold, dirty rooms, stained carpet)
Room maintenance problems (broken curtains, noisy fridge, HVAC issues)
Pool closed/not available to guests
Parking/lot safety problems due to trucks occupying spaces
Breakfast items missing or cold; occasional shortages (body wash, orange juice)

Categories

Cleanliness
6.8
Mixed but notable cleanliness problems reported: dirty room after first night, mold/grout issues around tubs, stained carpet and questionable shower caulking despite other guests calling rooms very clean.
Service
10
Generally very positive service mentions: multiple reports of friendly, helpful staff (front desk staff called out by name and praised). A few isolated service lapses (flippant staff about charges, slow help with tub) but overall staff friendliness is a strong highlight.
Location
9
Location repeatedly praised (close to family, near park). Some parking/lot safety issues due to trucks occupying spaces, but the hotel's siting was seen as convenient.
Room Quality
6.5
Mixed room quality: some guests found rooms clean and nicely sized, others reported broken curtains, noisy mini-fridge, hard beds, HVAC cooling issues, jet tub problems and need for repairs/updates.
Amenities
7.2
Amenities mixed: breakfast options and coffee appreciated by several guests, but pool repeatedly closed, hot chocolate and some breakfast items unavailable, and occasional shortages (body wash).
Value for Money
7.6
Value perceptions varied: some felt the stay was acceptable for the price, but unexpected charges/payment issues and room repair needs lowered perceived value for some guests.
Food and Beverage
7.4
Breakfast and F&B had positives (good breakfast noted by several), but complaints included cold items, limited orange juice, missing staples (bacon/gravy) and occasional shortages.
Overall Experience
8.7
Overall mixed but leaning positive: strong staff friendliness and some very clean, comfortable stays contrasted with maintenance, cleanliness and amenity availability problems for other guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Accommodations
Holiday Inn Express & Suites Monroe offers comfortable rooms equipped with modern amenities such as a cable TV, microwave, and refrigerator. The private bathrooms feature a bath or shower, along with a convenient hairdryer.

Convenient Facilities
Guests can enjoy access to an indoor pool and a fitness centre during their stay. The hotel also provides a 24-hour front desk and complimentary parking for added convenience.

Nearby Attractions
Located in Monroe, the hotel is in close proximity to Maumee Bay State Park Golf Course, Toledo Museum of Art, and Toledo Zoo. With Detroit Metro Airport just 31 km away, exploring the area is easy for guests.

Experience comfort and convenience at Holiday Inn Express & Suites Monroe. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DTT

Location

Guest Reviews

7.9
Based on 211 reviews
Cleanliness: 6.8
Service: 10
Location: 9
Room Quality: 6.5
Amenities: 7.2
Value for Money: 7.6
Food and Beverage: 7.4
Overall Experience: 8.7
B
Brookelyn • couple • us
1
2026-10-24 • via Nuitee
T
Troy • family_with_children • us
7
Little mixed on my review
Pros:

The room was fine

Cons:

Over 30 spaces that are used for parking were taken by 3 semi trucks with full trailers. They leave about 20 spaces for actual people using the hotel. We had to park next door which felt unsafe. There were also 10 MDot employees trucks in the lot and they were drinking in the lot. When we first pulled in a guy was on the bench smoking a blunt and drinking a tall can of beer. That should never happen. Like tell them to go for a walk, legal state or not don't smoke in front of the building.

2026-10-16 • via Nuitee
G
Gina • family_with_children • us
6
Pros:

I liked The location. The staff was very friendly.

Cons:

My room was not clean after 1st night. I told housekeeping to come back an hour later because we were getting ready in my room for a wedding . After I got married I came back to a dirty room and a plugged up bathtub. I also didn't like that, They did have orange juice for two mornings that I'd stayed. And some of the breakfast was cold.

2026-10-13 • via Nuitee
T
Teresa • extended_group • us
9
Pros:

Staff is very friendly
Great options for breakfast

2026-09-14 • via Nuitee
T
Tommy • couple • us
10
2026-08-26 • via Nuitee
J
Jenkins • solo_traveller • us
10
Pros:

Everything this place was the best so far. Short distance to the park. Breakfast was great, rooms clean & nice size.

2026-08-20 • via Nuitee
C
Charla • solo_traveller • us
10
Cons:

No pool available.

2026-08-12 • via Nuitee
L
Logsdon • solo_traveller • us
9
2026-08-09 • via Nuitee
P
Preston • couple • us
8
2026-08-08 • via Nuitee
C
Cook • solo_traveller • us
8
2026-07-20 • via Nuitee
M
Marlee • family_with_children • us
1
2026-07-20 • via Nuitee
K
Kimberly • solo_traveller • us
10
2026-07-20 • via Nuitee
A
Ashantae • family_with_children • us
10
nice, comforting, no complaints
Pros:

very clean and makes you feel comfortable

Cons:

n/a

2026-07-13 • via Nuitee
D
David • solo_traveller • us
10
2026-07-11 • via Nuitee
B
breeves94 • solo_traveller • us
4
Better than nothing I guess
Pros:

Coffee available in the lobby was nice, and the breakfast was better than I expected

Cons:

The room wasn't cleaned properly even AFTER having to wait an extra hour (check in was 3 and we weren't able to get into our room until 4:10). Had issues with our jet tub and over 40 minutes of the staff pretty much not caring, we finally figured it out by ourselves. The room is in need of serious repairs/updates. Broken window curtains, the shower was gross with bad caulking and what looked like possibly mold growing, stained carpet etc. The ONLY reason we didn't leave was because we had no other options. Bad storms causing power outages left us with no other choice but to stay.

2026-07-06 • via Nuitee
E
Earl • solo_traveller • us
1
2026-07-02 • via Nuitee
J
Jami • solo_traveller • us
6
2026-06-29 • via Nuitee
C
Cheryl • solo_traveller • us
10
2026-06-25 • via Nuitee
D
Dennis • family_with_children • us
4
It was ok, Just not what we're used to with all of the other HIE hotels we've stayed at
Pros:

Staff was super friendly and helpfull.

Cons:

No gravy for the biscuits, nor bacon like all other HIE hotels have. They stated they were out until the following Wednesday. No Hot Chocolate in the lobby that my kids absolutely love, and all other HIE hotels have. They said no-one drinks it so they just no longer order any. Pool was not accessible but they let us go to the hotel next door for the kids to swim. Beds we're super hard. A/C only cooled half of the room so the other half was really warm. And the mini fridge was super loud and sounded like an espresso machine running all night. I stay in HIE hotels almost exclusively and we absolutely love them that's why we stay there, so all of these complaints are way out of the norm.

2026-06-25 • via Nuitee
H
hwy43 • Family
10
The cleanest friendliest & most comfortable stay.
Pros:

We’re from Mississippi and came to visit family. This Holiday Inn Express was one of many we’ve stayed at while traveling but it also was one the cleanest and friendlier. Laurie at the front desk was awesome!! Staff serving breakfast was also great. Highly recommend. Will be back.

2026-06-14 • via Tripadvisor