Neptune Hotel

Rude staff, horribly unclean room, check in took 45 minutes because no one was there for 20 then they couldn’t find my reservation for another 25. Bullet holes in the wall, building is falling apart. Bathroom was disgusting and the whole place smelled like cigarettes. No sheets just a comforter than probably isn’t washed. Absolutely horrible.

First of all no parking,,,,rooms have no heat and who in their right mind would be sharing a bathroom in a motel we're homeless people usually are the next one clients

They rejected us due to our animal service!

Good

This place was filthy. Floor was sticky, doorknob was slimy. Shared bathroom didn't have soap and the shower curtain was dingy and held on by rusty curtain holders. Everything smelled bad. The doors had physical metal keys and the locks seemed easily jimmied. We did not feel safe in this hotel and didn't even stay the night. Do NOT stay here.

Location was great but just about everything else was not

I would not recommend this hotel. We woke up to mice in the room!

It was very dirty and gross, there were mice in my room and it had a very bad odor. DON’T RECOMMEND IT AT ALL.

They didn't receive me at the hotel, they said it was full and they didn't respect the reservation.

I don't understand why expedia lists this hotel when it's such a terrible hotel. Even so, New York is crazy about the hotel industry, and I hate New York!

Definitely no good

Absolutely horrible

Rooms & hallways were tiny, had one bathroom for each floor (not mentioned in booking), heat didn't work in room. When we told front desk, their response was "well look how you're dressed. Put on a coat"
charged us a $20 cash deposit to get key (not mentioned in booking).
Entire building looking like it hadn't been cleaned ever.

There was blood and burn holes all over the bed

It was definitely the worst experience I've ever had in a place to stay. I am usually the person who doesn't care at all where to sleep, but this place I just couldn't. It was dirty and stinks the whole place. Our room had electrical wires all around, the fire detector was broken (so people could smoke in the room), it smells like smoke everywhere, the carpet has never been clean in year, there was infiltration bubbles on the wall, the bed smelled so bad, the one mirror on the room was broken and exposed, there was an attick entrance inside the room (we don't know if was still an entrance), the door barely locked, you could clearly hear people talking on the other rooms. The pictures on the website are completely different from what I've seen while I was there, and I captured everything on camera to have proof. If you can, do not stay here ever. Even if you don't care for a super clean place. This place is over limits. We didn't even stayed. We went into the room, almost threw up with the smell, sat for a minute, got our stuff and left. It was impossible to be there.

This is not a hotel!!! The room was filthy and so were the bathrooms that everyone shares

Terrible hotel. I entered late at night and the front door was open with no security at all. There was someone in the street outside injecting themselves with drugs. When I was trying to check-in, the person came in asking to use a toilet in the hotel. The hotel then allowed that person to use a toilet which is one made available for guests in the hotel who don't have en suite rooms. The hotel refused to accept any card payments and demanded cash upon check-in. The reception area was filthy and furniture there was falling apart. I could not have stayed in this place even if they were paying me to be there. The reception person was completely unhelpful and only interested in watching sport on his phone. I left as soon as I was able to. I suggest you completely avoid this hotel. This is not an experience I expected to find on Hotels.com and It was a very distressing experience to have to find somewhere at the last minute late at night instead of staying here.

i dont like anything about this property

The inside of the building is like a haunted house..

Disaster