Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Cockroach in the bathroom
Road works affecting location access

Categories

Cleanliness
8.11
Mentioned in reviews, though a cockroach was noted in the bathroom.
Service
9.08
Staff were described as friendly and helpful across multiple reviews.
Location
8.62
Overall good, with positive mentions but consultation on road works affecting access.
Room Quality
8.57
Rooms were generally regarded as clean and comfortable.
Amenities
8.6
Amenities like the pool and breakfast received positive feedback.
Value for Money
8.56
Value for the price was mentioned positively in reviews.
Food and Beverage
8.61
Breakfast choice varied and generally well-received.
Overall Experience
8.68
The target overall rating reflects a favorable sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:15

Property Description

Prime Location in UNESCO Heritage Site
Indulge in a luxurious stay at Royale Chulan Penang, conveniently located in the heart of George Town's UNESCO World Heritage Site.

Modern Amenities and Facilities
Relax by the outdoor swimming pool, keep fit at the fitness centre, or pamper yourself with a rejuvenating spa treatment. The hotel offers complimentary Wi-Fi, in-room entertainment, and concierge services for a seamless experience.

Delectable Dining Options
Savor a variety of local and Western dishes at the in-house restaurant, with special dietary meals available upon request. Enjoy the convenience of room service for a leisurely dining experience in the comfort of your room.

Book now and experience luxury and convenience at Royale Chulan Penang!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. In line with the Malaysia government’s decision to implement Sales and Service Tax (SST) of 6% effective 1st January 2022, this tax is not included in the room rate and must be paid upon check-in.
Guest must present the same credit card used to guarantee the booking when checking in / making payment at the hotel, hotel will not accept any third party credit card.

All of our guest rooms are equipped with a Bacfree water filtration system, ensuring clean and Halal drinking water directly from the tap for your comfort and convenience.
Please be informed that our spa is temporarily closed.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per stay.

  • Children and extra bed policy

    Children of any age are allowed.
    Adults stay for MYR 130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 4811 reviews
Cleanliness: 8.11
Service: 9.08
Location: 8.62
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
J
James • family_with_children • gb
10
Pros:

Lovely comfortable hotel. Great room with large comfortable bed and lovely pool area although be aware the pool is between 2 buildings so when we were there got the sun from about 9.30am till 3.00pm. The breakfast was great and with a really good choice but very busy. The highlight was the lovely staff who were so helpful, polite and professional.

Cons:

Nothing although please note this is a dry hotel, so no alcohol is served.

2026-02-14 • via Nuitee
E
Eleonora • couple • it
8
Ottimo per 4 notti
Pros:

Ben organizzata, servizi e accoglienza sempre disponibili, colazione varia e ottima, struttura architettonicamente piacevole, piscina piacevole

Cons:

Le finestre non potevano essere aperte , l’aria era un po’ pesante, consiglio uso di sanificatori o purificatori di aria

2026-02-14 • via Nuitee
S
Shuling • extended_group • tw
10
Pros:

服務好，地點好

2026-02-14 • via Nuitee
S
Srajan • family_with_children • in
10
Pros:

Heritage property
Clean and Spacious Rooms
Amenities

2026-02-13 • via Nuitee
S
Safii • family_with_children • my
8
2026-02-13 • via Nuitee
A
Amila • family_with_children • my
7
Great vacation but a bit disappointed with toilet
Pros:

The space provided is quite good

Cons:

The bathroom. I think the fan inside the toilet not working so it took time to dry and the floor in the toilet are not built for the water to proper flow out of the drain which end up with the toilet room flooded with water. Please provide more door mat or towel for floor.

2026-02-13 • via Nuitee
K
KS • couple • in
10
We found it the perfect place to stay
Pros:

Centrally located

Cons:

Nil

2026-02-13 • via Nuitee
R
Rosli • couple • my
10
Awesome
Pros:

Ambient freshness nice hotel lobbt perfume

Cons:

Comfy bed and pillows

2026-02-12 • via Nuitee
J
jose antonio • family_with_children • ar
10
Pros:

Ubicación excelente, cuartos espaciosos, tiene una linda piscina. Sus desayunos son muy muy buenos.

Cons:

Todo estuvo muy bien

2026-02-12 • via Nuitee
A
Adham • couple • my
9
2026-02-12 • via Nuitee
M
Martina • extended_group • de
9
Tolles Hotel um Georgetown zu erkunden
Pros:

Tolle zentrale Lage , schönes Zimmer , gute Betten , sehr freundliche Mitarbeiter , vielfältiges Frühstück und schöner Pool zum abkühlen

Cons:

Es gab nichts zu bemängeln

2026-02-12 • via Nuitee
N
nicky • couple • gb
8
Very central and very quiet in the room apart from the AC.
Pros:

Beautiful room. Lovely breakfast. Good pool

Cons:

Not quite as clean as we’d have liked. House keeping not up to scratch.
AC very noisy

2026-02-12 • via Nuitee
R
Ratnawati • family_with_children • my
10
Treated like royalty
Pros:

The Family suite was grand and lovely 😍

Cons:

Breakfast offering could improve

2026-02-12 • via Nuitee
N
Nadia Fahira Binti • couple • my
9
2026-02-11 • via Nuitee
A
Agnieszka • family_with_children • pl
10
2026-02-11 • via Nuitee
N
Nor Firdous • family_with_children • my
8
Good experience & amazing breakfast❤️
Pros:

Old hotel but perfect experience for short stay, location is walking distance to attractions

Cons:

All is good

2026-02-11 • via Nuitee
C
Cuihua • extended_group • cn
9
2026-02-10 • via Nuitee
N
Nancy • extended_group • se
7
Pros:

Bra frukost med mycket att välja. Rymliga rum

2026-02-10 • via Nuitee
N
Nurul Izzati • solo_traveller • my
10
2026-02-10 • via Nuitee
Z
zdenko • family_with_children • hr
8
Very comfortable accomodation and good service.
Pros:

Excellent service.

Cons:

Had to put towels on the floor by the shower cabin because water was pouring out through the closed cabin door.

2026-02-09 • via Nuitee