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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private parking
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Wheelchair accessible
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Salt-water pool
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Staff adhere to local safety protocols
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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CCTV in common areas
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Prime Location in UNESCO Heritage Site
Indulge in a luxurious stay at Royale Chulan Penang, conveniently located in the heart of George Town's UNESCO World Heritage Site.
Modern Amenities and Facilities
Relax by the outdoor swimming pool, keep fit at the fitness centre, or pamper yourself with a rejuvenating spa treatment. The hotel offers complimentary Wi-Fi, in-room entertainment, and concierge services for a seamless experience.
Delectable Dining Options
Savor a variety of local and Western dishes at the in-house restaurant, with special dietary meals available upon request. Enjoy the convenience of room service for a leisurely dining experience in the comfort of your room.
Book now and experience luxury and convenience at Royale Chulan Penang!
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. In line with the Malaysia government’s decision to implement Sales and Service Tax (SST) of 6% effective 1st January 2022, this tax is not included in the room rate and must be paid upon check-in.
Guest must present the same credit card used to guarantee the booking when checking in / making payment at the hotel, hotel will not accept any third party credit card.
All of our guest rooms are equipped with a Bacfree water filtration system, ensuring clean and Halal drinking water directly from the tap for your comfort and convenience.
Please be informed that our spa is temporarily closed.
A deposit may be required at the property.
Location
Guest Reviews
Lage, Komfort, Pool
Très belle chambre, bonne literie
Gentillesse du personnel et prévenant
Bien placé
Très bon petit déjeuner avec du choix
Bonne connexion wifi
Pas de bruit chambre bien insonorisée
Food
Nothing
The room was very well equipped and spacious enough for 4 adults. Satisfied with overall experience and stay. Location was smack in the historical area of Georgetown. Loved it.
Although we checked in late on Friday and checked out on Sunday..our request for late check out was partially allowed albeit only for half an hour. That was a bit of a bummer.
Excellent staff. Ms Ling was friendly and super helpful. Loved the lollies.😉 Couldn't fault anything. Thank you.
Very comfortable room, good breakfast very nice staff good location. No alcohol available in the hotel, but alcohol can be brought in
Malay music at breakfast, but this this is very small matter, as the restsurant was very comfortable and the food good, no pork products available.
The location was great, the staff were fabulous and the breakfast buffet (namely the dosa and roti canai) was very good. Spacious rooms. When we informed of our early departure (before breakfast buffet was available), the staff arranged for a simple breakfast pack for us to takeaway at checkout - that gesture and initiative is highly commendable and much appreciated.
The property is starting to show its age, with paint on walls flaking and gym equipment starting to rust (although they still worked fine). Our room phone was also not working.
Staff were kind and the room was immaculately clean when we arrived. Not too far to walk to the main tourist areas. There was a good variety of foods at breakfast.
The attic suites are built into the eaves and have noisy air vents going all of the time. Housekeeping didn’t come to refresh our room during our stay without multiple reminders and eventually came early evening. So busy at breakfast that there was a queue of people waiting just to get seated for 20 minutes. The bath in the room was unusable due to very high sides and the (wonky) tap not allowing any cold water to mix with the hot. I suspect a lot of the issues would be sorted with better staffing levels. Email from parent company requesting feedback was answered but no response from them. Disappointing
Close to verything
Staff cold
Room, staffs, breakfast
Breakfast and location but did not have a scale to check the luggage weight just spend RM 25 and buy a scale.
No scale was available to check weight of our luggage. nSpend RM 25 to buy a scale
The staff were friendly, facilities were exactly as described. Salt water pool is lovely. Breakfast was amazing- so many options and variations daily. We loved the roti in particular, highly recommend. Location is pretty good, some good restaurants nearby, I'd highly recommend Jason Nyonya House for dinner and Fat Tiger for refreshing drinks in Lebuh Bishop. Having the water filter tap is great.
Nothing
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