Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Cockroach in the bathroom
Road works affecting location access

Categories

Cleanliness
8.11
Mentioned in reviews, though a cockroach was noted in the bathroom.
Service
9.08
Staff were described as friendly and helpful across multiple reviews.
Location
8.62
Overall good, with positive mentions but consultation on road works affecting access.
Room Quality
8.57
Rooms were generally regarded as clean and comfortable.
Amenities
8.6
Amenities like the pool and breakfast received positive feedback.
Value for Money
8.56
Value for the price was mentioned positively in reviews.
Food and Beverage
8.61
Breakfast choice varied and generally well-received.
Overall Experience
8.68
The target overall rating reflects a favorable sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:15

Property Description

Prime Location in UNESCO Heritage Site
Indulge in a luxurious stay at Royale Chulan Penang, conveniently located in the heart of George Town's UNESCO World Heritage Site.

Modern Amenities and Facilities
Relax by the outdoor swimming pool, keep fit at the fitness centre, or pamper yourself with a rejuvenating spa treatment. The hotel offers complimentary Wi-Fi, in-room entertainment, and concierge services for a seamless experience.

Delectable Dining Options
Savor a variety of local and Western dishes at the in-house restaurant, with special dietary meals available upon request. Enjoy the convenience of room service for a leisurely dining experience in the comfort of your room.

Book now and experience luxury and convenience at Royale Chulan Penang!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. In line with the Malaysia government’s decision to implement Sales and Service Tax (SST) of 6% effective 1st January 2022, this tax is not included in the room rate and must be paid upon check-in.
Guest must present the same credit card used to guarantee the booking when checking in / making payment at the hotel, hotel will not accept any third party credit card.

All of our guest rooms are equipped with a Bacfree water filtration system, ensuring clean and Halal drinking water directly from the tap for your comfort and convenience.
Please be informed that our spa is temporarily closed.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.6
Based on 5341 reviews
Cleanliness: 8.11
Service: 9.08
Location: 8.62
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
S
Sabina • couple • nl
10
Heerlijk verblijf
Pros:

Een erg fijn hotel met ontzettend vriendelijk en behulpzaam personeel. Vooral de locatie is geweldig: midden in het UNESCO gebied, waardoor je daar alles
Lopend kan doen.

Ontbijt is heerlijk, wij vonden vooral het lokale gedeelte perfect, maar er is genoeg aandacht voor de westerse eters.

Het zwembad is fijn om even bij te komen na een dag de stad en omgeving ontdekken!

De kamers zijn comfortabel, ik las ouderwets, maar wij vonden het juist sfeervol en zoeken geen straks hotel.

Wil je een fijn, comfortabel hotel met vriendelijk personeel met een goede uitvalsbasis? Dan is dit het perfecte hot!

Cons:

Niks

2026-09-20 • via Nuitee
D
DANIEL • extended_group • sg
9
2026-09-18 • via Nuitee
N
NURUL • couple • my
10
2026-09-18 • via Nuitee
J
JDTraveller • solo_traveller • es
9
Para descansar como un royal.
Pros:

Hotel muy bien ubicado. A un paseo de 10 minutos a Street Art o los Jettys. La habitación era muy amplia, la cama cómoda y se agradece el detalle de bienvenida con una selección de dulces de la infancia malaya. Además uno de los grifos del baño tiene agua filtrada y, por lo tanto, potable. Personal muy amable.

Cons:

En la zona del desayuno algunas mesas están muy pegadas por lo que resulta un poco desagradable. Parece que estás desayunando junto al resto de huéspedes, con sus conversaciones en tu oreja o su culo en tu cara cuando hay que levantarse. Y el wifi no llegaba con suficiente señal a la habitación.

2026-09-18 • via Nuitee
J
Josue García Cuesta • solo_traveller • es
10
Pros:

Bien ubicado, con restaurantes justo al lado geniales, limpio y comodo

2026-09-18 • via Nuitee
X
XIANZHI • solo_traveller • au
10
Cons:

Only wifi signal some time weak.It was perfect except this.

2026-09-18 • via Nuitee
M
MASITAH • family_with_children • my
10
Recomended gais.. i will check in again for my next trip.
Pros:

1. memenuhi kehendak i utk birthday trip for my husband n lil princess a precious moment with the surprise cake , Thank you Royal Chulan hotel.
2. Bilik yang bersih, kemas, tersusun dan yang penting ade sejadah juga disediakan.
3. Breakfast yang pelbagai dan sedap , recomended ye gais...
4. swimming pool luas dan staff yang jg swimming pool tu pun very friendly.
5. Best location coz dekat dengan semua, boleh jln kaki je klu rajin. ( time i gi tu ade keretapi sarong fest )

sSo far. Overall mmg terbaik... first entrace already get the best service with teh tarik n cake..tengQ again.

Cons:

Boleh tukar iron kepada steamer.

2026-09-18 • via Nuitee
N
Natalie • family_with_children • au
6
2026-09-18 • via Nuitee
P
Paula • couple • es
8
2026-09-17 • via Nuitee
A
Atsuko • couple • ch
9
2026-09-16 • via Nuitee
J
jarekp • solo_traveller • pl
9
Komfort, lokalizacja udany pobyt w George Town
Pros:

Komfort, wyjątkowe obfite I smaczne śniadania ( np jajka na 7 sposobów) w stlu lokalnymi I europejskim, basen dobry do pływania, obsługa. Możliwość zostawienia bagaży i wzięcie prysznica po check-out przed wyjazdem.

Cons:

Basen mógłby być czynny np do 10.PM aby można było popływać po powrocie z kolacji

2026-09-16 • via Nuitee
L
Lea • couple • sg
7
Cons:

The bed is uncomfortable, it was sunk in the middle.

2026-09-14 • via Nuitee
W
Wan Kamarul Faisal • solo_traveller • my
10
2026-09-14 • via Nuitee
S
Stephen • solo_traveller • au
7
Pros:

Location
Staff
Room

2026-09-13 • via Nuitee
D
David • couple • au
9
This hotel is excellent value for money - 4 star hotel at 3 star price. Good size clean room, good swimming pool, excell
Pros:

Outstanding value for money.
Good location within easy walking distance of sites.
Excellent buffet breakfast.
Good swimming pool.
Friendly, helpful staff.

2026-09-13 • via Nuitee
T
Thien • solo_traveller • sg
9
It’s convenient and value for money
Pros:

The hospitality of the staff

2026-09-12 • via Nuitee
J
Jean • couple • be
9
Had a wonderful stay ! Terima kasih
Pros:

Location is great, beautiful heritage building, friendly staff and price/what you get is top!

Cons:

Breakfast was okay, but can use abit more variation…

2026-09-12 • via Nuitee
2
2 Kişilik Aile • solo_traveller • tr
9
Pros:

Unesco dünya miraslarına çok yakındı. Yürüyerek şehirdeki tüm turistik yerlere gidilebiliyordu. Havuzuna girecek vaktimiz olmadı ancak güzel görünüyordu. Personelin ilgisi iyi idi. Kahvaltı beklediğimden iyi idi. Batılı Turistler için yiyecek çok şey vardı.

Cons:

Sadece 1 gün kaşık çatal ihtiyacımız oldu. Tahta kaşık ve çatala 5 MYR vermek zorunda kaldık.

2026-09-11 • via Nuitee
S
Sharon • couple • au
9
Very happy
Pros:

clean, authentic, friendly, nice food

Cons:

Nothing

2026-09-11 • via Nuitee
E
Erika • family_with_children • it
9
Pros:

La struttura in sé e la colazione

Cons:

Il fatto che non avessero un servizio di lavanderia interno all’hotel e che quindi non era possibile ricevere un servizio express (24 ore)

2026-09-11 • via Nuitee