Chessington Resort Hotel

Hotels
8.2 (144 reviews)
Leatherhead Road, Chessington, England, KT9 2NE , Chessington , GB

Facilities

Fitness facilities
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Family-friendly
Unique animal-themed experience
Cons:
Slow service
Need for room renovations

Categories

Cleanliness
7.98
The hotel is clean and well kept, but some rooms are showing signs of wear.
Service
8.45
Check-in staff and hotel staff were helpful and friendly, though some delays in service experienced.
Location
8.49
Great location within the park for early access to attractions.
Room Quality
7.94
The Aztec Monkey Wanyana view room was nice, but could use little touches and renovations.
Amenities
8.47
The pool is a lovely bonus, though booking the splash pool in advance is necessary.
Value for Money
7.93
Price is fair, but certain rooms did not meet expectations for the cost.
Food and Beverage
7.98
Restaurant options are good but limited for vegetarians.
Overall Experience
8.35
Overall, a fun place to stay with many great aspects, though there are some improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:10

Property Description

Experience an unforgettable stay at the Chessington Safari Hotel, where adventure meets comfort!

Recreational Delights
Dive into relaxation with our indoor pool, hot tub, and sauna – the perfect retreat after a day of exploring. Enjoy family fun at our arcade/game room while keeping connected with complimentary wireless internet access.

Culinary Experiences
Savor delectable Modern European cuisine at our on-site Safari Bar and Grill, featuring a delightful bar/lounge and serene garden views. For a more casual bite, visit our cozy coffee shop/cafe.

Business and Event Facilities
Host successful meetings with access to our well-equipped conference center and three versatile meeting rooms. Take advantage of our business center and express check-out for a hassle-free experience.

Don’t miss out on this exceptional getaway – book your stay at Chessington Safari Hotel today!

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.2
Based on 144 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 8.35
J
Janet family_with_children ie
9
2026-05-16 via Nuitee
T
Tanya family_with_children gb
7
Pros:

Was ok

Cons:

Things didn’t work

2026-05-14 via Nuitee
W
Williams solo_traveller gb
6
Pros:

Early access to the park

Cons:

Beds were uncomfortable

2026-05-11 via Nuitee
T
Teresa family_with_children gb
10
2026-05-10 via Nuitee
A
allen family_with_children gb
6
2026-05-09 via Nuitee
K
Kelly family_with_children gb
8
Great stay would recommend we had a lovely time but wouldn’t rush back to visit
Pros:

The property was perfect location room were big and cleanish .
You had to book for pool which was a pain we got in but when we swam the pool was not busy so people must book and not cancel .
Also get towels from reception or take your own if you get from pool they charge and if you don’t stay in a themed room they charge £3 per person per swim

Cons:

There wasn’t must organisation between pool area and restaurant with reception tbh

2026-05-05 via Nuitee
T
Tom solo_traveller gb
3
Very tired and dilapidated
Pros:

Reasonably cost effective.

Cons:

Sauna and steam room were not working even after a recent service. Quality of the food is below average. Beds are of average quality. The general aesthetic is becoming drab and very tired.

2026-05-05 via Nuitee
S
Sharon family_with_children gb
7
Not like it used to be
Pros:

We have stayed here a few times but unfortunately it’s really gone downhill, rooms were not very clean in corners especially bathroom, communal area carpets need a good clean, and the cups and plates at breakfast were very dirty, you really had to search to get clean! Such a shame

2026-05-05 via Nuitee
A
Amy family_with_children ie
10
Best holiday for the kids
Pros:

The hotel and rides

Cons:

Very little

2026-05-04 via Nuitee
R
Richard couple gb
8
Very good hotel for visiting the park.
Pros:

Perfect location at the park with view over safari area. Clean and comfortable, ideal for family of four.

Cons:

Nothing to dislike given the nature of the accommodation - beware families booking via booking.com are unable to pre-book some amenities (e.g., pool) and booking on site also complicated.

2026-05-04 via Nuitee
V
Valerie family_with_children gb
7
Convenient location with amazing views but shabby and noisy
Pros:

Location, views,

Cons:

Rooms were very shabby, reception didn’t answer the phone when we had a problem.

2026-05-02 via Nuitee
P
Peter solo_traveller gb
5
Not worth the money
Pros:

Location

Cons:

Stuck in a room right out the way. Woken up by noisy people at 4am. Drink prices are more expensive than London prices.

2026-04-30 via Nuitee
J
Jane family_with_children gb
6
The hotel was convenient for the park and adequate.
Pros:

Breakfast was very good with a selection to cater for all tastes.

Location of the hotel is excellent in relation to the park facilities.

Cons:

I think for the price of the room , little extras such as a few biscuits or de caf tea bags for example would make a difference. The pillows were quite firm but that is purely personal.

2026-04-30 via Nuitee
B
Bianca solo_traveller nl
7
Leuk thema hotel
Pros:

Fijn hotel net buiten Londen.
Voor ons was dit een overnachting op doorreis naar Londen.
Erg goed ontbijt!
Restaurant met uitkijk op de 'savanne' met dieren is wel erg leuk!

Cons:

Prijs / kwaliteitverhouding van het eten is ver te zoeken. Eten is flink prijzig en je krijgt erg weinig en kwaliteit is oke.
Dat is jammer want in omgeving is niet veel keuze.

2026-04-28 via Nuitee
R
Robin solo_traveller gb
7
2026-04-23 via Nuitee
A
Alfredo solo_traveller gb
7
Pros:

Normal

Cons:

Na

2026-04-22 via Nuitee
K
Kiran solo_traveller gb
9
2026-04-22 via Nuitee
J
jane solo_traveller gb
10
Pros:

A safe place to stay as a female business traveller, always very clean, comfy beds ,lots of towels, hot shower etc ..good breakfast and super friendly staff ...

2026-04-22 via Nuitee
J
Jordan family_with_children gb
8
Great for family’s
Pros:

Perfect for families

Cons:

Had a slight smell of blocked drainage in the bathroom in the morning

2026-04-21 via Nuitee
S
Shahzad family_with_children gb
8
Excellent, repeat if get chance
Pros:

Location
Staff
Room size
Affordability

Cons:

Drinking water not provided.
Iron size and quality

2026-04-20 via Nuitee