idoop Hotel Lombok

Hotels
Independent
7.2 (48 reviews)
Jl Swara Mahardika No. 883, Mataram, Lombok, 83121 , Mataram , ID

Facilities

Full-service spa
Newspapers in lobby (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
OK on a budget
Cons:
Dirty rooms
Service issues
Noisy location
Outdated buildings
Limited amenities

Categories

Cleanliness
2.5
Guests repeatedly mentioned cleanliness issues, including dirty sheets, towels, mold in rooms, and a smoky smell.
Service
5.6
Service received mixed reviews, with some guests praising the friendly staff and others encountering issues with wait times and requests.
Location
5.8
While the hotel's proximity to key landmarks and public transport was appreciated, some guests found the noisy location annoying.
Room Quality
4
Guests mentioned multiple room quality issues, such as outdated buildings, small rooms, lack of views, and maintenance needs like renovating and laundering curtains.
Amenities
5
Amenities received mixed feedback, with positive mentions of the comfortable beds but negative comments on limited parking and lack of appealing facilities like a spa.
Value for Money
4
Some guests felt the price was not justified by the services offered, citing outdated facilities and limited amenities.
Food and Beverage
5.7
Food and beverage services were criticized for small selections, lack of a bar at the restaurant, and complaints about breakfast.
Overall Experience
6.3
Reviews for the overall experience varied, with some guests having positive experiences while others highlighted issues with various aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 06:58

Property Description

Discover a serene getaway at idoop Hotel Lombok, where comfort meets convenience in the heart of Mataram.

Indulgent Spa Experience
Pamper yourself at our luxurious spa, offering revitalizing massages, serene body treatments, and refreshing facials designed to melt away your stress.

Gourmet Dining Options
Savor delectable meals at our on-site restaurant or indulge in our 24-hour room service. Don't miss out on our delightful buffet breakfast, available daily from 7:00 AM to 10:00 AM.

Convenience at Your Fingertips
Stay connected with complimentary high-speed Wi-Fi, benefit from concierge services, and enjoy our well-equipped business center. A roundtrip airport shuttle is also available for a hassle-free travel experience.

Book your unforgettable escape at idoop Hotel Lombok today!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LOP

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.2
Based on 48 reviews
Cleanliness: 2.5
Service: 5.6
Location: 5.8
Room Quality: 4
Amenities: 5
Value for Money: 4
Food and Beverage: 5.7
Overall Experience: 6.3
G
Ghulam family
2
Pros:

I have booked n request for double bed two room but they give me single bed n vary poor costumer service

2019-12-21 via Nuitee
K
Kenneth
6
Not for Habitation
Pros:

Hotel idoop hmmm what can i stay Hotel looked good from a distance but getting inside the Lobby was a bit scary after the Earth Quakes in this area. The Hotel was totally unsafe and Dangerous due to 3 Quakes and lots of Damage to the structure. Now in saying all of this as I was about to check in and talking to staff who were Extremely Helpful and pleasant to help us in anyway they could and tried their best to give as much assistance as they were able to But Hotel was not habitable ---after extensive repairs maybe ok

2018-08-16 via Nuitee
R
Ronally
10
Pros:

Nyaman, aman, eksotik, ruangan tidur nya kecil tapi pas sesuai kebutuhan..

2018-02-19 via Nuitee
N
Noorap
6
Huono palvelu
Pros:

Hotelli mainostaa kuskin vuokrausta ja kuitenkaan kertaakaan ei onnistuttu sitä saamaan luvatulla hinnalla. Palvelu huonoa, huoneet ok. Englanti heikkoa. Aamupala ok.

2018-02-01 via Nuitee
A
Ade
8
Tetap Maksimal di saat peak season
Pros:

Selain kamarnya yang bersih dan cukup untuk berdua, pelayanan staffnya sangat maksimal. Padahal kami menginap di saat liburan panjang.

2017-09-24 via Nuitee
R
Risky
8
Hotel Bagus di Lombok
Pros:

Hotelnya bagus dengan pelayanan maksimal dan memuaskan. Terimakasih sudah upgared kamar kami

2017-09-24 via Nuitee
V
Verified traveler
6
Pros:

天井の点検口が外れていたり、シャワールームのドアが一部壊れていて、トイレが水浸しになったりして、設備面では不満があった。スタッフは皆、親切に一生懸命に応対してくれるので、総合的には価格に見合った、またはそれ以上の良いホテルだと思います。

2017-09-07 via Nuitee
T
Toshinori
6
朝食がひどい
Pros:

スタッフの対応はよかったのですが、なんせ朝食が種類少なくて味もいまいち。一日でほかのホテルに移りました。

客室の設備は充分だったので素泊まりなら次回利用してもいいかも、と感じました。

2017-08-24 via Nuitee
S
Sandy
4
Dirty room
Pros:

Dirty walls in the bathroom and room itself (can see splashbacks and brown marks), security box doesn't work, and the smoke alarm has been detached. Whilst the bed looked clean, the fact that all the other things around the room were still dirty made me question the overall hygiene of the room.

The hotel breakfast was decent. Choices of fried rice, chicken, stir fry veg, tempeh & tofu, juice, coffee, tea, fruit (which was papaya during our one night stay) and toast. Eggs can be ordered from the staff.

2017-07-27 via Nuitee
M
Michael
6
Pros:

stayed for 1 night only on our way to Gili Trawangan, the hotel is simple and minimalist because they don't provide many facilities. The main concern for me is they need to pay more attention for the cleanliness of the hotel especially the bedding. During my stay the bed sheets & pillow covers had some stains which for some people might find this unpleasant. The breakfast was simple but tasty.

2017-07-06 via Nuitee
D
Daniel
10
Recomendado
Pros:

Muy buena.

2017-06-16 via Nuitee
Y
YIYOUNG
6
Pros:

마타람몰에서 가까움. 시설은 괜찮음. 환풍기를 통해서 오는지는 모르겠으나 담배연기가 잔잔하게 계속나서 공가 쾌적하지 못함. 옆방 티비소리가 내방에서 튼것마냥 잘들림. 길리가기전 하루 묵는정도로만 딱임.

2017-03-31 via Nuitee
O
Octavia
10
Hotel yang nyaman
Pros:

Hotel nya bersih dan nyaman. Lokasi strategis.

2017-03-24 via Nuitee
Y
yoon
8
마타람
Pros:

위치는 마타람 중심부로 찾기 어렵지는 않음. 호텔은 현대식으로 오래되지 않았으나, 객실은 조금 부족함이 있음. 저렴한 가격을 찾는 여행객에게는 추천할만함. 조식은 간단하게 제공되며 다른 부대 시설은 없음.

2017-03-21 via Nuitee
V
Verified traveler
4
酒店評價
Pros:

酒店設備略微簡陋、冷氣完全唔凍、隔音設備有點差,以及房間有陣陣怪味。食物一般、唯一只能讚的是職員服務態度好。

2017-03-11 via Nuitee
V
Verified traveler
2
A truly awful experience...
Pros:

This is an honest account of my stay at iDoop, it is very negative but is important for other travellers to read.

I booked to stay here for 3 nights, I chose it because of it's location and the photos made it look like a reasonable place to stay for a few days.

When I arrived the main lobby was dirty and had a weird smell, the staff checking me in were very rude with one male member particularly having a bad attitude.

I went to my room, the corridor leading up to the room was dark and dingy, it looked very aged and again there was a strange smell.

The room was truly shocking. Out of my over 10 years of using hotels.com this has been the worst hotel I have ever stayed in. The room was filthy, it was humid and the air con nevertheless worked. The window looked out to the inside of the hotel. There were cigarette burns around the room. The floor had dirt marks on it and there was. Lot of dirt everywhere. The bathroom was vile, the shower was caked in yellow body fat and there was lime ale around the shower head. There's was a strong smell of dampness.

I checked out immediately and stayed in the Hotel Santika instead which was a million times better.

I would they recommend you avoid this hotel and book somewhere else either Hotel Santika or Favehotel which appear to be of better quality.

2017-02-22 via Nuitee
V
Verified traveler
8
Cheap and clean
Pros:

simple and clean hotel for a night's stay

2017-02-05 via Nuitee
B
Barbara
8
Bon Hôtel dans la capitale
Pros:

Hôtel très correct, offrant un bon confort et un excellent rapport qualité prix. Personnel avenant et sympathique. Mais ça ne vaut pas la peine de loger dans la capitale....

2017-01-05 via Nuitee
C
Charlotte
4
Ingen kunde engelska
Pros:

En stark jordbävning väckte oss på morgonen. Folk skrek och evakuerade. Dock fick vi inte reda på någon info eller liknande från personal, ingen kom heller och sa att det var säkert att gå in igen. Eftersom jag skulle resa vidare ville jag veta om det var säker men personalen bara skratta åt en och sa att det gick på dålig engelska. Inte bra!

2017-01-04 via Nuitee
J
Jani
8
Quick stay
Pros:

Very lovely stay for a couple of days. I wouldnt recommend the city itself, since it is kinda boring and ugly.

2016-11-29 via Nuitee