Sugbutel Family Hotel Cebu powered by Cocotel

Hotels
•
Independent
6.8 (21 reviews)
S. Osmena Boulevard, North Reclamation, Cebu City, Cebu, 6000 , Cebu , PH
63-32-2328888

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Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Porter/bellhop
See all facilities

Review Highlights

Pros:
Great location near bus terminal
Cons:
No mention of cleanliness

Categories

Cleanliness
1
No mention of cleanliness, rated low to contribute to total of 0.
Service
1
Standard quality for this hotel tier.
Location
1
Located next to the north bus terminal, 1 minute walk to it.
Room Quality
1
Standard quality for this hotel tier.
Amenities
1
Standard quality for this hotel tier.
Value for Money
1
Standard quality for this hotel tier.
Food and Beverage
1
Standard quality for this hotel tier.
Overall Experience
1
Overall experience affected by low scores in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 15:43

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access and make use of the banquet hall for special events.

Dining and Room Service
Indulge in delicious meals at the restaurant or opt for room service during limited hours. Breakfast is available for a fee.

Featured Amenities
Benefit from complimentary wired internet access, a business center, and express check-in services.

Make yourself at home in one of the 47 air-conditioned rooms, all equipped with flat-screen TVs and complimentary wireless internet. Located in Cebu's North Reclamation Area, Sugbutel Family Hotel is just minutes away from SM City Cebu and Magellan's Cross. Book now for a comfortable and convenient stay.

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CEB

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Social distancing measures are in place

See all policies

Location

Guest Reviews

6.8
Based on 21 reviews
Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Maelle • extended_group • fr
6
2025-10-17 • via Nuitee
M
McTelil • family_with_children • sg
5
Fair. Staffs are perfect.
Pros:

Location.

Cons:

Heater not working
Aircon takes time to cool
Moldy dirty toilet

2025-09-28 • via Nuitee
A
Anne Marjorie • solo_traveller • us
7
2025-09-04 • via Nuitee
E
Earken • couple • ph
8
2025-06-24 • via Nuitee
J
Joceyl Mae • couple • ph
10
2025-06-23 • via Nuitee
R
Roxanne • couple • ph
8
2025-06-19 • via Nuitee
A
alexandru
10
Pros:

located next to the north bus terminal, 1 minute walk to it.

2025-06-19 • via Nuitee
E
ELVIRA • family_with_children • ph
6
It was good for the money though.
Pros:

Near SM mall and port.

Cons:

The shower was not functioning well, every time I turn it on, both the showerhead and the faucet release water. And the lavatory sink was clogged so I was not able to use it, as it did not drain the water..

2025-06-19 • via Nuitee
P
Petr • couple • ru
7
Pros:

It was clean, also not far from the cm of the shopping center

Cons:

It was too noisy, motorcycles were constantly honking and driving fast

2025-06-04 • via Nuitee
R
Richard Ian • solo_traveller • gb
8
2025-03-28 • via Nuitee
R
Robert • family_with_children • de
4
Pros:

Beim Namen "Family Hotel" erwartet man irgendwie mehr für Familien. Es ist ein einfaches Hotel. Das Personal ist freundlich und hilfsbereit. Die Ausstattung ist minimalistisch, das Frühstück typisch für die Philippinen - Reis mit Fisch. In einem Raum der eher an eine Kantine erinnert. Hochstühle gibt es natürlich auch nicht. Selbst ein Glas Wasser kostet 2 PHP. Late Check Out ist möglich - kostet aber die halbe Zimmermiete.

2025-03-05 • via Nuitee
J
Joannes Paula • family_with_children • ph
6
2025-02-14 • via Nuitee
C
CK21 • extended_group • de
8
For one night isn’t BAD…
Pros:

The staff war friendly and helpful.

Cons:

They don’t have breakfast

2025-01-29 • via Nuitee
Y
Yvon • solo_traveller • ca
8
Idéal pour une nuit ou deux avant de prendre l’autobus
Pros:

L’hôtel est situé à proximité du terminus d’autobus nord

Cons:

Odeur d’égout dans la chambre

2025-01-25 • via Nuitee
E
Elena • family_with_children • ru
10
Удобный и чистый отель!
Pros:

Отель расположен недалеко от торгового центра, где много магазинов и огромный фуд корт. До пирса нужно брать такси - 5-7 минут, до аэропорта 30 минут. В номере чисто и тихо! Кровати удобные. Персонал очень приветливый, нам очень помогли, объяснили что и где находится и как добраться. Нам все понравилось!

2025-01-25 • via Nuitee
S
Steven • solo_traveller • us
7
2025-01-05 • via Nuitee
J
Jordi • family_with_children • es
7
Pros:

Buen hotel para pasar la noche si tienes que coger el ferry al día siguiente
Personal muy amable

Cons:

Todo ok

2024-12-28 • via Nuitee
S
simon • family_with_children • fr
5
2024-11-11 • via Nuitee
M
Ma. Shiela
2
Pros:

No AC

2024-11-01 • via Nuitee
C
Carmen • family_with_children • es
4
Pros:

Botellas de medio litro de agua.

Cons:

Humedad, olor horrible, sin ventanas, bichos en el baño, ruidos del ascensor, de otras habitaciones y de las tuberías. La colcha daba muchísimo calor y tuvimos que dormir con el aire encendido y tapados.
A la ducha le faltaba la puerta.
Bastante mala experiencia.

2024-10-15 • via Nuitee