Best Western Plus Grand Manor Inn

Hotels
•
Best Western Plus
7.7 (222 reviews)
971 Kruse Way , Springfield , US
+1 541-726-4769

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Outdoor pool
Outdoor pool - seasonal
See all facilities

Review Highlights

Pros:
Comfortable beds
Spacious rooms
Convenient location (hospital/freeway/shopping)
Some professional/friendly staff
Updated/clean rooms noted by several guests
Free espresso / coffee options
Quiet and easy access
Cons:
Poor/limited breakfast quality (eggs, bacon, choices)
Slow or problematic coffee machine
Pool closed or unheated
Stained carpet / small cleanliness issues
Unfriendly or unhelpful front desk at times
Perceived overpriced / poor value
Broken ice machines / lack of ice
Limited common/meeting spaces

Categories

Cleanliness
7.2
Mostly reported as clean and spacious in several reviews, but a few mentions of stained carpet and small areas needing attention (guest cleaned bathroom wall). Mixed but generally acceptable.
Service
8.5
Mixed reports: some staff singled out as professional and helpful (named clerk), while others experienced unfriendly or unable-to-resolve front desk interactions; overall service is adequate with notable positive staff moments.
Location
9.2
Consistently praised for convenient location (close to hospital, freeway, shopping and restaurants); many guests found location a strong positive.
Room Quality
8.8
Rooms described as spacious, comfortable, nicely updated with good beds and seating; some reports of dim lighting and occasional stains but overall room comfort was a frequent positive.
Amenities
6
Several amenity issues reported: pool closed by health department or unheated, broken ice machines, limited public/meeting spaces and lack of complimentary bottled water—amenities were a notable weakness.
Value for Money
6.4
Perceived as overpriced by some guests (one cited high nightly rate) and 'average' for the price given breakfast/amenity shortcomings; value seen as below expectation.
Food and Beverage
7.5
Food receives mixed feedback: multiple complaints about breakfast (salty/dry eggs, thin bacon, limited choices, slow coffee machine) yet some guests praised the breakfast variety and free espresso — overall uneven but serviceable.
Overall Experience
8
Overall stays were generally satisfactory with guests noting comfort, cleanliness and convenient location; recurring issues (breakfast quality, some service lapses, amenities) tempered otherwise positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Accommodation
Experience the epitome of comfort and style at Best Western Grand Manor Inn, located just 6 km from Eugene. Our spacious rooms are equipped with modern amenities to ensure a relaxing stay for our guests.

Complimentary WiFi
Stay connected with our complimentary WiFi service available throughout the property. Whether you're here for business or leisure, you can enjoy seamless internet access during your stay at Best Western Grand Manor Inn.

Convenient Location
Situated only 15 km from Mahlon Sweet Field Airport, our hotel offers easy access for travelers. Explore the vibrant city of Springfield and its surrounding areas with the convenience of a central location.

Book your stay at Best Western Grand Manor Inn now for a truly unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: EUG

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 222 reviews
Cleanliness: 7.2
Service: 8.5
Location: 9.2
Room Quality: 8.8
Amenities: 6
Value for Money: 6.4
Food and Beverage: 7.5
Overall Experience: 8
M
Melissa • couple • us
10
2026-10-21 • via Nuitee
N
Nico Vilgiate • family_with_children • us
6
An average place to stay priced exorbitantly.
Pros:

The eggs were just terrible for the free breakfast. They were way too salty and the toaster did not work. We also had a clogged drain in our sink and for $450 a night. This was just way too expensive for the above.

2026-10-19 • via Nuitee
K
Kathleen • solo_traveller • us
9
Pros:

We enjoyed our stay very much. Thank you so much.

Cons:

Nothing

2026-10-07 • via Nuitee
T
Toni • couple • us
9
2026-10-07 • via Nuitee
C
Cathie • solo_traveller • us
5
It served it's purpose.
Pros:

The room seemed to be kept up

Cons:

It was a dark room with dark grey walls and the over head light very dim. The carpet appeared to be stained in spots, which made one think it needed to be cleaned... The check in person was not friendly, probably wanted to be anywhere else. For the price of the room I would expect employees to wear a uniform, or logoed shirts, at least have a more professional appearance.

2026-09-19 • via Nuitee
N
Nicholas • family_with_children • us
10
2026-09-09 • via Nuitee
C
Carole • couple • us
9
Pros:

Location to the hospital.

2026-08-25 • via Nuitee
2
216judya • Family • Jersey, Channel Islands
6
Ok- nothing to do
Pros:

We were here for the U20 World Athletics Championships. Eugene wouldn’t be my first choice to visit. On arrival the man could only find one of the two rooms that had been booked despite them being on the same booking. This took three hours to sort out. The poor guy had no answers for anything and had to go back to his manager to answer everything. He really shouldn’t be on the desk if was unable to resolve problems. After a seven hour drive it was the last thing we needed.
The breakfast was off poor standard. Limited choice and the same every day. We were here for five nights and ended up skipping breakfast the last couple of days. There is no where in the hotel to meet friends. You only had the pool area during the day so we ended up at the bar in Denny’s each night.
The rooms were spacious and had two double beds which was very welcome. The maid only came in once whilst we were there.

2026-08-21 • via Tripadvisor
P
Peter • family_with_children • de
10
2026-08-20 • via Nuitee
M
Mark • solo_traveller • us
8
2026-08-10 • via Nuitee
A
Ariel • family_with_children • us
6
adequate, but not ideal
Pros:

the room was good, clean and spacious. Comfortable bed, nice couch and desk. I liked the self serve coffee machine

Cons:

the pool was closed by the health dept and that's one of the main reasons I chose this hotel was the access to a pool, the breakfast opened late and wasn't very good.

2026-07-25 • via Nuitee
J
John • solo_traveller • us
9
Very quiet and easy access to the freeway, shopping and restaurants. I would stay there again.
Pros:

Satisfying. The gravy could’ve been a little hotter, but there’s a microwave.

Cons:

I wouldn’t say that I didn’t like anything. There’s always room for improvement. The best way to do that is to walk into the room as a guest wood and look for things that need cleaning. Small things make a difference to a guest. If something‘s not clean, it makes them wonder about the rest of the room. I cleaned the wall in the bathroom with just a wet washcloth and made a huge difference. It wasn’t a very big area, but it was very noticeable. I did take pictures if they allowed me to post.

2026-07-23 • via Nuitee
R
Robin • couple • us
9
Very nice stay
Pros:

Very comfortable beds, great breakfast.

Cons:

Wished they gave free water bottles

2026-07-06 • via Nuitee
K
Ken • solo_traveller • us
8
2026-07-06 • via Nuitee
A
Andarene • couple • us
10
2026-07-03 • via Nuitee
G
Gil • solo_traveller • us
10
Pros:

The Clerk at the Deck was excellent and professional...
Her name was Destiny

2026-06-30 • via Nuitee
K
Kay • solo_traveller • us
10
2026-06-28 • via Nuitee
9
917wk • Couples
6
Not the best
Pros:

Very average hotel. Breakfast was weak - paper thin bacon and dry powdery eggs. Coffee machine takes forever and people need to wait in line for one 8 oz cup of coffee. The coffee machine is a big step backwards.

2026-06-27 • via Tripadvisor
A
Andrea • family_with_children • us
9
Enjoyed our stay. Would return.
Pros:

Very comfortable. Nicely updated, clean, spacious room, decent breakfast and nice staff.

Cons:

Only complaint that the outdoor pool was not heated and too cold to enjoy, even in summer.

2026-06-23 • via Nuitee
S
Sabrina • solo_traveller • us
10
2026-06-17 • via Nuitee