Hotel Santa Lucia

Hotels
7.2 (376 reviews)
Paseo Huerfanos 779 , Santiago , cl

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
Shuttle service (additional charge)
Public Bath
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfy beds
Good breakfast spread
Cons:
Limited parking
Expensive breakfast
No spa services
Maintenance issues in rooms
Communication challenges with staff

Categories

Cleanliness
6.7
Mixed reviews on cleanliness, with some guests noting cleanliness as a positive aspect and others mentioning dust, rust, and lack of vacuuming in rooms.
Service
7.6
Service was generally appreciated by guests, with helpful and friendly staff mentioned frequently. However, some complaints about staff's English proficiency and clarity of communication.
Location
8.8
The hotel's prime location near key landmarks and city center was highly valued by guests, making it convenient for sightseeing and accessing transportation.
Room Quality
7.4
Mixed reviews on room quality, with compliments on comfy beds and well-cleaned rooms. However, some guests noted maintenance issues like rust, outdated facilities, and lack of blackout curtains.
Amenities
6
Satisfactory amenities with varied breakfast options, but some complaints about the lack of services like spa facilities and early check-in options.
Value for Money
6.3
Mixed feedback on the value for money, with some guests feeling the price was high compared to the services offered, especially concerning the worn-out facilities and lack of AC in rooms.
Food and Beverage
7.1
Breakfast and food services received positive feedback overall, although some guests wished for more variety and taste improvements.
Overall Experience
7.7
Most guests had a positive overall experience due to the great location, comfortable beds, and helpful staff, despite some shortcomings in cleanliness, amenities, and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-26 19:50

Property Description

Convenient Location
Located just a stone's throw away from Plaza de Armas subway station, Hotel Santa Lucia offers easy access to Santiago's key attractions.

Charming Accommodations
Experience a cozy stay in rooms adorned with wooden furnishings, each equipped with modern amenities like a TV, safety deposit box, and private bathroom.

Exciting Experiences
Indulge in traditional Chilean cuisine at the hotel's restaurant, sip on a variety of drinks at the bar, and explore the seaside and vineyards with the help of the tour desk.

Ready to immerse yourself in the heart of Santiago? Book your stay at Hotel Santa Lucia now for a memorable experience!

Important information:

If the guests are arriving after midnight and before 6:00 AM they have to ring the bell on the entrance on Huérfanos 779 to access the Hotel.


LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 15 per day.

Location

Guest Reviews

7.2
Based on 376 reviews
Cleanliness: 6.7
Service: 7.6
Location: 8.8
Room Quality: 7.4
Amenities: 6
Value for Money: 6.3
Food and Beverage: 7.1
Overall Experience: 7.7
C
Christian • family_with_children • de
7
2026-02-28 • via Nuitee
Y
Yanira • family_with_children • cl
8
2026-02-28 • via Nuitee
R
rosa • extended_group • es
6
Convenient
Cons:

Els matalassos dels llits eren massa tous i molt soroll dels cotxes del carrer. Les finestres poc aïllades

2026-02-28 • via Nuitee
R
Reynaldo • solo_traveller • cl
9
2026-02-27 • via Nuitee
K
Kevin • family_with_children • ca
6
Pros:

Convenient location

Cons:

It can get sketchy after dark, pickpockets everywhere on the street

2026-02-27 • via Nuitee
I
Iván • solo_traveller • cl
10
Pros:

La atención y el servicio que entrega

2026-02-27 • via Nuitee
O
Omayra Manríquez • family_with_children • cl
9
2026-02-27 • via Nuitee
J
jose manuel • family_with_children • ar
6
X UN DIA ACEPTABLE
Pros:

UBICACION BUENA PERO ZONA ROJA, DESAYUNO MUY BUENO,RUIDO NO ME ALTERO

Cons:

LA DISTRIBUCION DE LAS HABITACIONES ME TOCO PISO 3 Y 5 A NINGUNO LLEGABA EL ASCENSOR???

2026-02-26 • via Nuitee
K
Katerinne Lorena • couple • cl
5
2026-02-26 • via Nuitee
M
Manfredo • family_with_children • ar
9
Pros:

La atención sobre todo de la recepcionista Claudia. Ha Sido lo mejor

Cons:

Nada, solo podrían modernizar un poco el baño y poner cepillo para el inodoro. Pequeñas cosas

2026-02-26 • via Nuitee
N
Nievas • family_with_children • ar
8
Pros:

Buena ubicación y buen deayuno

2026-02-26 • via Nuitee
F
florencia alvarez • family_with_children • uy
5
2026-02-26 • via Nuitee
P
pelegrin • family_with_children • ec
8
Pros:

Situación excelente, personal muy amable y atento.

Cons:

Instalaciones limpias y asadas pero no muy nuevo.

2026-02-25 • via Nuitee
G
Gladis • family_with_children • cl
10
2026-02-25 • via Nuitee
K
Katina • extended_group • cl
8
2026-02-24 • via Nuitee
K
Katina • extended_group • cl
8
2026-02-24 • via Nuitee
R
Riveros • couple • cl
9
2026-02-24 • via Nuitee
P
Priscilla • couple • cl
7
Buen hotel para estadía pasajera
Pros:

Buen desayuno y todo limpio

Cons:

Los alrededores son un oscuros para transitar de noche

2026-02-24 • via Nuitee
K
Katina • extended_group • cl
7
2026-02-24 • via Nuitee
D
Demian • family_with_children • ar
10
Todo genial
Pros:

Habitación y desayuno

Cons:

Nada

2026-02-23 • via Nuitee