Hotel Santa Lucia

Hotels
7.2 (630 reviews)
Paseo Huerfanos 779 , Santiago , CL
+56 2 2639 8201

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Laundry
Luggage storage
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Review Highlights

Pros:
Great location
Friendly staff
Comfy beds
Good breakfast spread
Cons:
Limited parking
Expensive breakfast
No spa services
Maintenance issues in rooms
Communication challenges with staff

Categories

Cleanliness
6.7
Mixed reviews on cleanliness, with some guests noting cleanliness as a positive aspect and others mentioning dust, rust, and lack of vacuuming in rooms.
Service
7.6
Service was generally appreciated by guests, with helpful and friendly staff mentioned frequently. However, some complaints about staff's English proficiency and clarity of communication.
Location
8.8
The hotel's prime location near key landmarks and city center was highly valued by guests, making it convenient for sightseeing and accessing transportation.
Room Quality
7.4
Mixed reviews on room quality, with compliments on comfy beds and well-cleaned rooms. However, some guests noted maintenance issues like rust, outdated facilities, and lack of blackout curtains.
Amenities
6
Satisfactory amenities with varied breakfast options, but some complaints about the lack of services like spa facilities and early check-in options.
Value for Money
6.3
Mixed feedback on the value for money, with some guests feeling the price was high compared to the services offered, especially concerning the worn-out facilities and lack of AC in rooms.
Food and Beverage
7.1
Breakfast and food services received positive feedback overall, although some guests wished for more variety and taste improvements.
Overall Experience
7.7
Most guests had a positive overall experience due to the great location, comfortable beds, and helpful staff, despite some shortcomings in cleanliness, amenities, and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-26 19:50

Property Description

Convenient Location
Located just a stone's throw away from Plaza de Armas subway station, Hotel Santa Lucia offers easy access to Santiago's key attractions.

Charming Accommodations
Experience a cozy stay in rooms adorned with wooden furnishings, each equipped with modern amenities like a TV, safety deposit box, and private bathroom.

Exciting Experiences
Indulge in traditional Chilean cuisine at the hotel's restaurant, sip on a variety of drinks at the bar, and explore the seaside and vineyards with the help of the tour desk.

Ready to immerse yourself in the heart of Santiago? Book your stay at Hotel Santa Lucia now for a memorable experience!

Important information:

If the guests are arriving after midnight and before 6:00 AM they have to ring the bell on the entrance on Huérfanos 779 to access the Hotel.


LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

7.2
Based on 630 reviews
Cleanliness: 6.7
Service: 7.6
Location: 8.8
Room Quality: 7.4
Amenities: 6
Value for Money: 6.3
Food and Beverage: 7.1
Overall Experience: 7.7
G
Guadalupe • family_with_children • ar
3
Muy descorteses. Muy mala atención en la recepción
Cons:

La atención. Cuando llegue dije Buenos Días y me respondieron con: "Identificación". Parecia que estabas entrando a migraciones. Una vergüenza.

2026-10-31 • via Nuitee
K
Kerly • couple • ec
10
2026-10-31 • via Nuitee
C
Cristóbal Rogel • family_with_children • cl
8
Buena calidad
Pros:

El desayuno bastante bueno

Cons:

Ruido de la calle durante la noche

2026-10-31 • via Nuitee
C
carodarti • family_with_children • ar
2
Pros:

La ubicación es cómoda con respecto al transporte.

Cons:

Es un hotel viejo y muy ruidoso. Es imposible dormir x el ruido que llega de la calle. Las instalaciones son viejas y poco mantenidas. El personal es poco profesional, la mucama entró sin llamar a la habitación a las 8 a.m.

2026-10-26 • via Nuitee
G
Geferts • family_with_children • cl
10
Pros:

Love the view.

Cons:

You have to take stairs for breakfast.

2026-10-25 • via Nuitee
E
Edgardo Vladimir • family_with_children • sv
7
Pros:

La tranquilidad que no se siente cuando salen o ingresan los huespedes

Cons:

Qmqie no tenga vistas

2026-10-24 • via Nuitee
I
Izaias • solo_traveller • br
8
ótima localização, conforto e custo benefício
Pros:

da localização

Cons:

do horário de café da manhã, que poderia ser um pouco mais cedo

2026-10-24 • via Nuitee
R
Roberto • solo_traveller • cr
10
2026-10-23 • via Nuitee
A
Alvarado • family_with_children • gt
8
Está bien si quieres ahorrar y solo necesitas la habitación para dormir.
Pros:

La atención en recepción

Cons:

El desayuno y la ubicación

2026-10-23 • via Nuitee
P
Pino Baeza • family_with_children • cl
10
exelente
Pros:

todo bien gracias

Cons:

parkin estaba un poco lejos

2026-10-23 • via Nuitee
S
Sharon • solo_traveller • cr
9
Excelente atención
Pros:

Todo
La comida 10/10

Cons:

Nada

2026-10-22 • via Nuitee
R
Rosana • family_with_children • br
9
Muito agradável
Pros:

Conforto

Cons:

Não ter frigobar nos quartos

2026-10-21 • via Nuitee
N
Nathaly • solo_traveller • br
10
Tranquila e sem problemas!
Pros:

Livre acesso ao hotel, perto do metrô (cerca de 15 min a pé), limpeza e atendimento muito bons, quartos confortáveis.

2026-10-21 • via Nuitee
A
alejandra • family_with_children • cl
8
muy agradable
Pros:

ubicación, limpieza, desayuno muy bueno, sin ruidos molestos

Cons:

la ducha un poco pequeña, se salia el agua

2026-10-20 • via Nuitee
G
Grimanessa • couple • cl
6
Pros:

El alojamiento es espectacular

Cons:

La ubicación de la pieza que daba a la calle y no se descansa por qué hay ruido toda la noche

2026-10-19 • via Nuitee
C
Cantón • family_with_children • ar
7
Pros:

Alojamiento céntrico, durante el día cerca de todo. En la noche, al cierre del comercio, se vuelve muy peligrosa la zona. Evitar.

Cons:

El estacionamiento está a tres cuadras del hotel. Está ubicado en la peatonal, pase Huérfanos, por lo que es imposible llegar en vehículo para descenso de equipaje. Zona muy concurrida durante el día, resulta muy difícil el tránsito en vehículo.

2026-10-19 • via Nuitee
S
Susanne • solo_traveller • ch
7
Bien situé
Pros:

Plein centre ville, bien pour explorer le centre historique.

Cons:

Les moquettes anciennes et sales dans la chambre.

2026-10-18 • via Nuitee
M
Mendez • solo_traveller • co
8
Buena
Pros:

La ubicacion es exclelente solo que los carros no pueden ingresar directamente por que la calle es peatonal, pero tiene muchas cosas cerca, restaurantes, cafeterias y comercio.

Cons:

Wifi es pesimo, se cae todo el tiempo para trabajo deben ajustarlo, no tienen un espacio de coworking para poder conectarse o trabajar y el restaurante lo cierran a las 11 am en punto. El desayuno de los dias que estuve no tenian 2 dias huevos. Adicionalmente necesitaba quedarme 1 noche mas y me quedaron de avisar si habria disponibilidad pero nunca me informaron y tuve que salir a buscar muy a tiempo.

2026-10-17 • via Nuitee
J
Janeth • family_with_children • ec
9
Excelente
Pros:

Todo muy bien, el desayuno excelente

Cons:

El check in es muy tarde.

2026-10-16 • via Nuitee
M
Martha E. • solo_traveller • mx
9
Pros:

La ubicación y el precio

Cons:

Diversificar el desayuno

2026-10-15 • via Nuitee