Monte Serrat Hotel

Hotels
7.9 (3493 reviews)
R Bittencourt,130 , Santos , br

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Limpeza
Café da manhã variado
Funcionários atenciosos
Cons:
Custo alto
Problemas com equipe de recepção
Localização ruim

Categories

Cleanliness
7.04
Several reviews highlight issues with cleanliness and hygiene, including dirty rooms and complaints about pests.
Service
8.01
Mixed sentiments noted; while some describe the service as good, several complaints about rude staff and poor reception experiences impact the overall rating.
Location
7.05
Negative experiences mentioned regarding location for beach access and overall environment.
Room Quality
8.5
General satisfaction with room comfort and amenities, though some rooms need minor repairs.
Amenities
7.53
Complimentary services are noted, but certain amenities like the restaurant service faced criticism.
Value for Money
7.99
Perceived good value for the price, despite some concerns about high costs for location.
Food and Beverage
8.54
Breakfast service received praise, though there are concerns about the lunch/dinner service and availability.
Overall Experience
8.51
Overall satisfactory experience with some notable drawbacks; however, the return of customers indicates a generally positive perception.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:08

Property Description

Luxurious Amenities

Monte Serrat Hotel, centrally located in Santos, offers a range of luxurious amenities for a comfortable stay. Enjoy the games room with an Xbox, billiards, and a movie theatre.

Business and Event Facilities

With 2 event rooms and a well-equipped business centre, including computers and a printer, Monte Serrat Hotel is perfect for both business and leisure travelers.

Deluxe Accommodations and Dining

Relax in air-conditioned rooms with a flat-screen TV, minibar, and private bathroom. Wake up to a delicious breakfast buffet and savor regional and international cuisine at the hotel's restaurant.

Experience luxury and convenience at Monte Serrat Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

Location

Guest Reviews

7.9
Based on 3493 reviews
Cleanliness: 7.04
Service: 8.01
Location: 7.05
Room Quality: 8.5
Amenities: 7.53
Value for Money: 7.99
Food and Beverage: 8.54
Overall Experience: 8.51
A
Alessandra • couple • br
10
2026-06-26 • via Nuitee
G
Gil • solo_traveller • br
1
Experiência Péssima
Pros:

Somente do café da manhã

Cons:

Estacionamento apertado pra entrar
Cama de solteiro muito pequeno e desconfortável
Chão empoeirado
Cabeceira da cama empoeirado
Janelas emboloradas
Teto do banheiro embolorado
Experiência péssima

2026-06-24 • via Nuitee
A
Andrea • solo_traveller • br
7
Pros:

Localização

Cons:

Tudo estava conforme esperado

2026-06-23 • via Nuitee
K
Katia rosana da silva • solo_traveller • br
7
Pros:

Bom, cafe bom. Podia melhorar no cuzcuz.. rs tava so a farofa.

2026-06-23 • via Nuitee
D
Daniela • couple • br
8
Muito bom Hotel no Centro Historico de Santos
Pros:

Da limpeza, cortesia da equipe, da Localizaçao para quem quer um hotel no centro historico de Santos td perfeito !

Cons:

Nada a Declarar

2026-06-22 • via Nuitee
C
Cintia • couple • br
4
2026-06-21 • via Nuitee
E
Emerson Barbosa • solo_traveller • br
5
Pros:

Recepção

Cons:

Barulho no quarto

2026-06-21 • via Nuitee
V
Vanessa • solo_traveller • br
10
2026-06-21 • via Nuitee
F
Fabio • solo_traveller • br
6
2026-06-20 • via Nuitee
R
Roberto • solo_traveller • br
10
2026-06-20 • via Nuitee
R
Renato • solo_traveller • br
10
2026-06-17 • via Nuitee
S
SHEYLLA Fernanda • solo_traveller • br
9
Pros:

Quarto
bem limpinho e ótimo café da manhã.

2026-06-16 • via Nuitee
F
Fábio • solo_traveller • br
10
Pros:

Bom atendimento, chuveiro com água quente bem gostoso. Café da manhã delicioso e bem diversificado.

Cons:

Colchão um pouco judiado, tava bem mole. Ar condicionado necessitando limpeza. Só isso. O resto estava ótimo

2026-06-16 • via Nuitee
C
Carvalho • solo_traveller • br
10
Pros:

Acesso e Recepção top!!!
Quanto amplo e bem limpo.
Café e atendimento muito bom!!
Recomendo

2026-06-16 • via Nuitee
M
MAURICIO • solo_traveller • br
9
Pros:

Praticidade para a necessideade.
Custo beneficio adequado.

2026-06-16 • via Nuitee
M
Melanie • extended_group • br
10
2026-06-15 • via Nuitee
M
Marli • solo_traveller • br
10
Pros:

Gostamos de tudo, o café da manhã é muito bom, bastante opções, atendimento bom

Cons:

Nada a reclamar

2026-06-15 • via Nuitee
T
Talita • couple • br
10
Perfeita
Pros:

Atendimento, limpeza e comida maravilhosa!

2026-06-15 • via Nuitee
H
Henrique • couple • br
10
2026-06-15 • via Nuitee
C
CARLOS A M SOUZ • solo_traveller • br
10
Pros:

Ok

Cons:

Ok

2026-06-15 • via Nuitee