Monte Serrat Hotel

Hotels
7.9 (3344 reviews)
R Bittencourt,130 , Santos , br

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Limpeza
Café da manhã variado
Funcionários atenciosos
Cons:
Custo alto
Problemas com equipe de recepção
Localização ruim

Categories

Cleanliness
7.04
Several reviews highlight issues with cleanliness and hygiene, including dirty rooms and complaints about pests.
Service
8.01
Mixed sentiments noted; while some describe the service as good, several complaints about rude staff and poor reception experiences impact the overall rating.
Location
7.05
Negative experiences mentioned regarding location for beach access and overall environment.
Room Quality
8.5
General satisfaction with room comfort and amenities, though some rooms need minor repairs.
Amenities
7.53
Complimentary services are noted, but certain amenities like the restaurant service faced criticism.
Value for Money
7.99
Perceived good value for the price, despite some concerns about high costs for location.
Food and Beverage
8.54
Breakfast service received praise, though there are concerns about the lunch/dinner service and availability.
Overall Experience
8.51
Overall satisfactory experience with some notable drawbacks; however, the return of customers indicates a generally positive perception.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:08

Property Description

Luxurious Amenities

Monte Serrat Hotel, centrally located in Santos, offers a range of luxurious amenities for a comfortable stay. Enjoy the games room with an Xbox, billiards, and a movie theatre.

Business and Event Facilities

With 2 event rooms and a well-equipped business centre, including computers and a printer, Monte Serrat Hotel is perfect for both business and leisure travelers.

Deluxe Accommodations and Dining

Relax in air-conditioned rooms with a flat-screen TV, minibar, and private bathroom. Wake up to a delicious breakfast buffet and savor regional and international cuisine at the hotel's restaurant.

Experience luxury and convenience at Monte Serrat Hotel. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

Location

Guest Reviews

7.9
Based on 3344 reviews
Cleanliness: 7.04
Service: 8.01
Location: 7.05
Room Quality: 8.5
Amenities: 7.53
Value for Money: 7.99
Food and Beverage: 8.54
Overall Experience: 8.51
J
Juarez • solo_traveller • br
10
Pros:

Tudo bom inclusive restaurante

2026-04-25 • via Nuitee
C
Cleiton • solo_traveller • br
10
Pros:

Adorei o quarto e todo hotel.

2026-04-25 • via Nuitee
A
Alves • solo_traveller • br
6
2026-04-25 • via Nuitee
P
Priscila • solo_traveller • br
9
2026-04-24 • via Nuitee
G
Gabriel • extended_group • br
7
Fora a cama foi mt bom
Pros:

Quarto limpo, ótimo banheiro, elevador rápido

Cons:

Cama, solicitei 1 quarto com cama de casal, mas estavam duas de camas de solteiro juntas

2026-04-23 • via Nuitee
P
Palladino Ciro • family_with_children • it
5
2026-04-23 • via Nuitee
R
Ronaldo • couple • br
8
2026-04-23 • via Nuitee
D
Diógenes • solo_traveller • br
7
Atendeu a necessidade
Pros:

Localização

Cons:

O quarto poderia ser mais confortável

2026-04-23 • via Nuitee
S
santos • solo_traveller • br
6
Pros:

Custo benefício.

Cons:

Estacionamento estreito, e sujo cheio de dejetos de gato.

2026-04-23 • via Nuitee
J
José Carlos Bordieri • solo_traveller • br
6
Pros:

Café da manhã

Cons:

Banheiro em péssima condição

2026-04-23 • via Nuitee
Z
Ze Neto • family_with_children • br
8
Ótima, porém bem longe da praia.
Pros:

Muito bom, completo.

Cons:

Localização

2026-04-22 • via Nuitee
C
Cesar Alberto • solo_traveller • co
7
Pros:

Ubicación perfecta siempre estuvieron prestos a ayudar. Recomendado

2026-04-22 • via Nuitee
F
Fernando • couple • br
10
2026-04-22 • via Nuitee
M
Magalhães • family_with_children • br
8
Fomos super bem recebidos e assistidos.
Pros:

Atendimento, café da manhã muito bom

Cons:

Quase não tinha canais de tv funcionando

2026-04-22 • via Nuitee
A
Aerton • solo_traveller • br
8
2026-04-21 • via Nuitee
A
Aline Silva Lima • family_with_children • br
9
muito bom
Pros:

localização

Cons:

Restaurante fecha cedo e abra tarde

2026-04-20 • via Nuitee
R
Renan • couple • br
10
Pros:

Tudo ok recomendo

2026-04-20 • via Nuitee
M
Monica Tenorio • family_with_children • br
9
Estadia muito agradável.
Pros:

Atendimento e cortesia excelentes na recepção, refeitório e serviço de limpeza. Quarto e banheiro espaçosos e arejados.
Café da manhã e refeições bem servidos e com variedade. Deslocamento fácil para outros pontos da cidade.

Cons:

Nenhum item a citar.

2026-04-20 • via Nuitee
S
Sampaio Moura • solo_traveller • br
7
2026-04-19 • via Nuitee
W
Willian • couple • br
10
2026-04-19 • via Nuitee