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Facilities
Property facilities
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Free WiFi
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24-hour front desk
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Concierge service
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Wheelchair accessible
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Elevator
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Conference space
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Porter/bellhop
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Tours/ticket assistance
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Parking (limited spaces)
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Ecotours on site
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Playground on site
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Free valet parking
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Pool sun loungers
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Banquet hall
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Wheelchair-accessible public washroom
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Wheelchair-accessible pool
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Wheelchair-accessible on-site restaurant
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Bicycle parking available
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Well-lit path to entrance
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Discover the perfect blend of comfort and convenience at Hotel Los Aluxes, situated in the heart of Mérida.
Recreation Oasis: Dive into relaxation at our stunning outdoor pool, or explore nearby attractions via our complimentary bike parking.
Culinary Delights: Savor delicious Mexican cuisine at Aluxes, our poolside restaurant, and unwind with a drink at the bar/lounge after a fulfilling day.
Business and Comfort: With 155 air-conditioned rooms featuring modern amenities, a well-equipped business center, and flexible meeting spaces, we cater to both leisure and business travelers alike.
Your ideal getaway awaits; make your reservation today to secure an unforgettable experience at Hotel Los Aluxes!
- Pool access available from 7 AM to 10:30 PM.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
Property Policies
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Pets
Service animals are exempt from fees/restrictions
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Children and extra beds
No rollaway/extra beds available
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Check-in & Check-out
Contactless check-out is available
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Pets
Pet max weight (per pet) in kg is 10
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Parking
Parking height restrictions apply
Property policies
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Pets
Service animals are exempt from fees/restrictions
-
Children and extra beds
No rollaway/extra beds available
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Check-in & Check-out
Contactless check-out is available
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Pets
Pet max weight (per pet) in kg is 10
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Parking
Parking height restrictions apply
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Pets
Pets cannot be left unattended
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Pets
Pets allowed
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Pets
Pet max weight (per pet) in lb is 22
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General
Professional property host/manager
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Check-in & Check-out
Contactless check-in is available
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Children and extra beds
No cribs (infant beds) available
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Pets
Maximum number of pets per room 1
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Pets
Only dogs are allowed
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Pets
Service animals are allowed
Location
Guest Reviews
Run away! Mold fest. Grimey surfaces. Black streaks coming from air conditioning vent. Eight inches in mold on wall from floor in back of and next to bed. Bathroom mold thich and growing. General neglect of overall maintenance. Many other great hotels in merida at similar pricing. Run away from this one. I did.
The room had a foul smell, half a rolll of toilet paper, empty tissue container, 1 hanger, tv with garbled sound and intermittent to no digital images. I canceled my 12 day stay after the 1st day and was denied even a partial refund . Would not recommend
Going to Merida for a wedding ceremony was the long waited vacation I was looking for, and unfurtunatly started like a disaster.
Arrived in Merida by bus around 20h00 and went straight to the hotel. Check-in process was smooth, staff was ok, not rude but not super friendly, and the receptionist did not speak English at all, but I could manage with my little Spanish.
As soon as we get to the room, immediatly I wanted to leave. Pictures in the website very nice, but the room and the building where this room was located was in very poor condition. No hairdryed (picure of the website showing a hairdryer was removed after I complained), dirty blankets, broken bin, furniture damaged, no terrace, humidity, lock on the window broken.
I went right away to the reception and complaint. The face of the receptionist said everything, she didn't even apologize, no explanation she just asked to the colleague to show me another room. They showed me another room with the balcony, I asked the gentleman where are the outdoor chairs that appears in the pictures? He mentions they are all at the pool. They showed me another room, broken tub, among others. One worse than the other. After I inform the reception I was going to check-out from the hotel the following morning as I was too tired to move, they showed theyr best room - Lights where shivering, broken furniture, and didn't even stay more than a couple of minutes, otherwise I am sure I would find more. I complained and inform that I would sleep in my room that night, but would leave the next morning and demanded compensation for the 3 nights not used. The next morning no one could give me an answer, just to file a written complaint on email and to wait 30 bussiness days. More than a month have passed no one replies my emails or messages anymore. Just ignore. Very very bad. Do not recommend at all.
And on top of this they have 2 different breakfast: American breakfast, and a full buffett breakast. When I booked directly on their website it didnt even had the option to choose, out of curiosity (one of the few messages they have replied) I asked what is the difference between breakfasts as I found the american option very poor and would deffenetly prefer the other one. They reply that the full buffett breakfast is for the guests that book directly with them trought whatsapp or email. SO WHAT DO YOU CALL BOOKING DIRECTLY ON YOUR WEBSITE?? A THIRD PARTY??
Nothing makes sense. Breakfast was poor, rooms were poor, half of the staff didnt speak english and didnt smile. Luckely I was able to change hotel the next morning were I was very nicely treated, and all the staff were very friendly and helpfull.
Great hotel. Muy buen hotel
Lost they Quality
Floor not clean, bathrooms doesn't work, showers terrible, jacuzzi doesn't work and dirty.
Administration didn't resolve for a better room. They gave me similar.
Service in the restaurant Excellent. Excellent actitud . The Hotel its actually Diferent.
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This hotel was clean. Quiet and very friendly
was clean
Habitacion vieja, por el precio y ubicación, esperaba otra cosa
One of the worst hotels in Merida, building with no maintenance, no hot water. I need to ask for some basics like soap & toilet paper! The only good thing about the hotel is the swimming pool and its location. It used to be one of the best hotels in Merida 18 years ago but not anymore.
Tienen muy descuidado el hotel habitaciones igual nada higiénico alimentos peor
Bastante caro para lo que ofrece. Personal y atención de primera
During check-in, they just handover 2 water bottles and 4 coffee pods and a coffee kit right over the counter which is a courtesy from hotel. Basic courtesy is that these should have been placed in the room beforehand. Foul smell in the room. I had to go & tell reception, they then sent someone to apply room freshner. The hotel room is just shabby, no great cleanliness, mosquitoes around. Took a Junior Suite, but it has no telephone in the room to communicate with hotel desk. I had to go multiple times at reception for any requests I had. When I said, there is no phone, they said they are in process of changing. No glasses in the room, no TV remote either. Took the glasses & remote from reception. TV remote given was not working. They don't even give you a digital locker/safe to put your things. Bathroom fittings/accessories were missing. Most of the reception staff is not cordial, they hardly smile and have no politeness towards the guests. On Day2 evening, the passage where my my room was located had a horrible, foul smell like defecation as if some leakage had happened since 6 PM in the evening. Hotel staff was totally unaware of this, until I told them at 10 PM. Only after i told them, they checked and addressed it. Just waste of money for a Junior suite. Staying in this hotel is a pure waste of money. There are much better hotels in Merida Centro, this hotel is a strict NO-NO. My worst hospitality experience in Mexico in over a decade.
La estancia estuvo perfecta, la atención de la gente y su amabilidad de 10. Me encantó!!!
Muy confortable
Terriblemente viejo, sin mantenimiento, el desayuno continental huevo y frijoles a diario y te dan las sobras al otro día y eso provoca infecciones estomacales como nos pasó a muchos, se sale el agua de la tina . Lo único bueno es la ubicación y tan tan . Cerooo recomendable, ah tmb hacen eventos y no les importa el ruido que los puede hacer y mucho menos que te manden al bar a desayunar como apestado.
Very well located for our stay in Merida.
It was a nice experience. The area was clean! Only problem I had was no internet in my room.
Desayuno algo sencillo
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