Crystal Crown Hotel Petaling Jaya

Hotels
7.3 (730 reviews)
No. 12, Lorong Utara A, Off Jalan Utara , Petaling Jaya , my

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious and clean room
Good location
Comfortable bed
Cons:
Staff attitude issues
Cleanliness problems
Outdated facilities
Insufficient amenities

Categories

Cleanliness
6.63
Several reviews mention cleanliness, but issues with cleanliness noted such as foul-smelling bedspreads and smelly towels.
Service
6.6
Multiple complaints about staff attitude and service timeliness indicate issues with service quality.
Location
8.64
Positive remarks on the location being convenient for meetings and nearby attractions.
Room Quality
7.59
Rooms were described as spacious and clean, but some mentions of outdated facilities.
Amenities
6.62
Lack of basic amenities like kettles and limited toiletries noted; feels below standard.
Value for Money
7.58
Some reviews expressed that the hotel is worth the money for certain aspects, though some comforts were lacking.
Food and Beverage
7.13
There were mixed feelings about food; while some enjoyed the food experience, others found it average.
Overall Experience
7.6
Overall experience varied with some having pleasant stays while others faced issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:37

Property Description

Modern Rooms & Free Wi-Fi:
Enjoy modern rooms with wooden flooring and stay connected with complimentary Wi-Fi during your stay.

Outdoor Swimming Pool & Dining Options:
Relax by the outdoor swimming pool and indulge in a variety of dining options offered at the hotel.

Convenient Facilities & Free Parking:
Take advantage of facilities like the business and fitness center, along with complimentary perks such as 24-hour reception and free public parking.

Book your stay at Crystal Crown Hotel Petaling Jaya now for a memorable experience!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 3 years old stay for free when using an available cot.
    People 7 years old and over stay for MYR 85 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 730 reviews
Cleanliness: 6.63
Service: 6.6
Location: 8.64
Room Quality: 7.59
Amenities: 6.62
Value for Money: 7.58
Food and Beverage: 7.13
Overall Experience: 7.6
J
James LAI Chia Yang • family_with_children • sg
8
Pros:

All OK.

Cons:

No complaints

2026-03-07 • via Nuitee
J
James LAI Chia Yang • family_with_children • sg
8
Pros:

All OK.

Cons:

No complaints.

2026-03-07 • via Nuitee
J
James LAI Chia Yang • family_with_children • sg
8
Pros:

All OK

Cons:

No complaints

2026-03-07 • via Nuitee
J
James LAI Chia Yang • family_with_children • sg
8
Pros:

Everything good. Recommended to friends.

Cons:

No complaints at all.

2026-03-07 • via Nuitee
J
James LAI Chia Yang • family_with_children • sg
8
Pros:

All OK.

Cons:

No complaints

2026-03-07 • via Nuitee
J
James LAI Chia Yang • family_with_children • sg
8
Pros:

All OK

Cons:

No complaints

2026-03-07 • via Nuitee
K
Kurt • solo_traveller • sg
7
nice quiet place where I can go for massage and gym to workout. but i scare not clean at the mass ct
Pros:

rooms are clean and tidy. quiet. but too isolated from nearby malls or food sources. swimming pool is clean and nice. gym is nice.

Cons:

no suppers. morning nasi lemak, chicken too soft, rice too hard and not enough peanuts. lunch not appealing. not much offering of meals. no icecream or chendol. massage centre too dark and old so i don't dare to go in. gym not well equipped. weights are all old and almost broken. need to change.

2026-03-05 • via Nuitee
W
Wan Yazairi • couple • my
8
2026-02-14 • via Nuitee
W
Wan Yazairi • couple • my
8
2026-02-14 • via Nuitee
Таня-Василина • extended_group • ru
9
Нам все понравилось и цена адекватная. Рекомендую другим туристам для работы и отдыха
Pros:

Номер для двоих очень удобный, кровати удобные, постельное белье и полотенца понравились. Утюг и гладильная доска на самообслуживании рядом с номером. Персонал вежливый. Завтраки не входили в наше бронирование. Завтракали и ужинали по месту рабочей командировки

Cons:

Иногда была прохладная вода в душе

2026-02-13 • via Nuitee
D
DAT • solo_traveller • au
6
Above average but could be better
Pros:

Very clean/spacious room
Modern bathroom

Cons:

No complimentary toothbrush/toothpaste or ear cleaning buds
15th Floor wifi terrible
Analog TV - please upgrade to the 21st century

2026-02-13 • via Nuitee
S
smaryam789 • solo_traveller • my
8
Pros:

Comfort and room size.

Cons:

No Wifi.

2026-02-10 • via Nuitee
Ольга • couple • ru
5
Cons:

Очень плохой WiFi

2026-02-10 • via Nuitee
G
Galina • extended_group • ru
10
Рекомендуем
Pros:

Понравилось все,соотношение цены и качества,рекомендуем,куллер на 2 этаже,бассейн,два ресторана,завтрак вкусный ,много фруктов,заселили уже в 11 часов

2026-02-10 • via Nuitee
G
Gulmira • couple • kz
9
Pros:

Завтраки, постель;

Cons:

Туалетная комната. Душ

2026-02-10 • via Nuitee
Крупко • family_with_children • ru
10
2026-02-09 • via Nuitee
H
Harbant Singh • solo_traveller • my
6
2026-02-09 • via Nuitee
M
Muhammad Taufiq • couple • my
4
Mmmmmm…
Pros:

Location good. Room service is good. Housekeeping ia good and fast.

Cons:

Parking is a hassle. No lift from basement parking. Gym equipment is faulty and not maintained. Front desk did not properly put the note that i already paid for late check out. That i need to come down & re valid the room card and show the receipt. It should have been noted from the beginning. The iron prepared at outside the room is not function properly.

2026-02-08 • via Nuitee
K
Kiyofuji • couple • jp
7
2026-01-31 • via Nuitee
S
Shahera • family_with_children • my
10
2026-01-30 • via Nuitee