Best Western Plus Ottawa City Centre

Hotels
•
Best Western Plus
8.2 (1252 reviews)
1274 Carling Avenue , Ottawa , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Good location
Cons:
Poor breakfast quality
Issues with amenities
Parking challenges

Categories

Cleanliness
7.91
Specific sentiment from text: 'La chambre était excellemment propre', though some mentions of issues with noise and maintenance.
Service
8.88
Specific sentiment from text: 'Staff at the restaurant were very friendly and helpful', also positive experiences with Front Desk staff.
Location
8.42
Specific sentiment from text: 'Very near the family that we were visiting', though concerns about parking.
Room Quality
8.37
Specific sentiment from text: 'The room was clean and the beds were comfortable.'
Amenities
7.4
Specific sentiment from text: 'No pool' and issues with breakfast services, indicating lower satisfaction.
Value for Money
8.36
Specific sentiment from text: 'Price point seems a bit high' but some positive mentions of quality-price relationship.
Food and Beverage
6.91
Specific sentiment from text: 'Breakfast: Very poor', indicating a lower rating due to poor breakfast service.
Overall Experience
9.38
Overall positive experience despite some shortcomings, with willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:48

Property Description

Eco-Friendly Hotel with Top Amenities

Luxurious Rooms with Modern Features

Convenient On-Site Dining Options

Experience comfort and convenience at Best Western Plus Ottawa City Centre. With a fitness centre, outdoor pool, and complimentary WiFi and parking, your stay is sure to be stress-free.

Indulge in the modern amenities of each room, complete with a flat-screen TV, refrigerator, and coffee machine. Upgrade to rooms with a microwave and Smart TV for added convenience.

Savor delicious meals at the on-site restaurant, offering breakfast, lunch, and dinner options.

Located near major attractions like Carleton University and Parliament Hill, and with a 24-hour front desk and meeting facilities, Best Western Plus Ottawa City Centre is the perfect choice for your next stay. Book now for an unforgettable experience.

Important information:

Pre-paid credit cards, cash and debit cards are not accepted as a valid form of payment at check-in. A bank issued credit card is required at check-in.

Please note: Any room/rate with "breakfast included" includes breakfast for each paying adult, and 1 child per paying adult aged 11 and younger.

There is no capacity for extra beds (cots, rollaways) in the rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Thu, Oct 16, 2025 until Tue, Jun 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 1252 reviews
Cleanliness: 7.91
Service: 8.88
Location: 8.42
Room Quality: 8.37
Amenities: 7.4
Value for Money: 8.36
Food and Beverage: 6.91
Overall Experience: 9.38
S
Stacey • solo_traveller • ca
8
Good value, clean, quiet, friendly staff, convenient to Carleton and Queensway.
Pros:

The staff were very friendly and helpful. The room was clean and spacious. It had a nice sitting area - two comfortable arm chairs, and a comfortable and useful office chair and desk. The outlets were convenient to access for laptop and phone charging. The room had a small fridge for drinks or food. The room and bathroom were very clean, and the carpet and bedding and furniture were quite modern / new. The bathroom looked a bit dated, but well maintained. The bed was a bit firmer than my preference, but otherwise just fine. I appreciated the room still had an alarm clock. Many are starting to remove them. The TV was a smart TV that allowed you to use your own login credentials for the popular streaming services (Netflix, Disney+, etc.), as well as regular TV. There was a vending machine on the floor I was on, that had amenities / accessories / health items (tech chargers, cough drops, etc.) and an ice machine. The room

I pre-paid for the breakfast for the two days I was staying at the hotel. It was reasonable, and provided a smaller subset of the full a la carte menu, I had the two-egg, toast, meat (ham, sausage, or bacon), and hashbrowns option both days. It came with coffee, tea, or juice. It was a good start to the day.

I was in Ottawa to attend an event at Carleton. The hotel was a 10 minute drive / taxi / Uber to campus. Very convenient. It was also easy to jump on the Queensway to get downtown, or elsewhere in Ottawa.

Cons:

Beds were a bit firm for my preference.

2026-03-26 • via Nuitee
P
Peers • family_with_children • be
6
Onhygiënisch hotel
Pros:

Ligging

Cons:

Lawaai verwarming en niet hygiënisch

2026-03-23 • via Nuitee
B
Bassem El Ghaoui • family_with_children • lb
9
Cons:

In room coffee could be better

2026-03-23 • via Nuitee
N
Natalia Orrala Vera • family_with_children • gb
10
Great hotel
Pros:

Very comfy beds, spacious rooms with toiletries and everything we needed for our stay. Although there were set options for breakfast, the staff was able to offer gluten free toast instead of the regular which was great for me as a coeliac. Free parking is included.

Cons:

Nothing

2026-03-23 • via Nuitee
N
Nicole • couple • ca
9
Confortable, bonne qualité de l’air et bon rapport qualité/prix.
Pros:

Bonne qualité de l’air (absence de tapis). Calme. Lits confortables. Propre. Chauffage/climatisation silencieux.

Cons:

Le café pourrait être meilleur (c’est bien sûr une question de goût).

2026-03-22 • via Nuitee
D
Diane • family_with_children • ca
7
We were there for 1 night, it was fine
Pros:

Location

Cons:

Too much noise throughout the night. People slamming doors and run up and down the hallway. The room was on the 1st floor, seems like something like that would have been addressed? Instead, another occupant in a different room asked them to keep it down

2026-03-22 • via Nuitee
C
Crites • family_with_children • ca
8
was what was required
Pros:

met our expectations. we were there for only one night as needed

Cons:

the weather

2026-03-22 • via Nuitee
X
Xu • family_with_children • ca
7
2026-03-21 • via Nuitee
F
Freia • couple • de
8
Gerne wieder
Pros:

Alles bestens

2026-03-21 • via Nuitee
P
Peter • couple • ca
10
Will go again to this hotel if we need to go to Ottawa again
Pros:

The room was very clean and beds were comf0rtable
Breakfast was great so much nicer then the average hotel style breakfast.
I

Cons:

No complains what so ever

2026-03-19 • via Nuitee
M
Marisol • solo_traveller • ca
8
2026-03-15 • via Nuitee
H
hoàng • couple • us
10
2026-03-14 • via Nuitee
R
Rene • family_with_children • at
10
2026-03-14 • via Nuitee
J
Jingjing • family_with_children • ca
10
2026-03-14 • via Nuitee
A
Amanda • solo_traveller • ca
9
Pros:

Clean facilities friendly staff

Cons:

Location was a bit challenging for someone who is not a city driver

2026-03-08 • via Nuitee
2
237lovepreets • Business • Hamilton, Ontario
10
Best service ever.
Pros:

Sherry is the very best with all other staff. I feel like home everytime I'm here.

2026-03-06 • via Tripadvisor
1
148terip • Couples
8
February business
Pros:

Very clean updated rooms. Housekeeping staff very nice. Excellent location close to hospitals and Algonquin College but far from downtown. Just off the highway so good for late evening check-in. Quiet area. Good food at a very reasonable price and good and very efficient restaurant staff

2026-02-28 • via Tripadvisor
M
Mario • family_with_children • ca
9
2026-02-28 • via Nuitee
B
Brule • family_with_children • ca
10
2026-02-28 • via Nuitee
M
Melanie Aviles • family_with_children • ca
7
Pros:

Staff was very helpful and friendly

2026-02-26 • via Nuitee