Sortis Hotel, Spa & Casino, Autograph Collection

Hotels
Autograph Collection
8.6 (557 reviews)
Obarrio calle 56 y 57 , Panama City , pa

Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Helpful staff
Great location
Comfortable rooms
Cons:
Overcrowded breakfast
Inconsistent food quality
Slow reception process

Categories

Cleanliness
8.35
The hotel is very clean and the cleaning staff was on time.
Service
9.15
The staff was awesome, very helpful, and attentive.
Location
9.15
The hotel is in a good location and easy to get around.
Room Quality
8.55
Rooms are comfortable and well maintained.
Amenities
8.65
Facilities like the pool and spa are excellent.
Value for Money
8.55
Generally a good value, though some areas can be improved.
Food and Beverage
7.65
Food quality varied; breakfast was overcrowded with limited replenishment.
Overall Experience
8.75
Overall a good experience with some areas needing attention.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 10:41

Property Description

Luxurious Stay in Central Panama City

Outdoor Pool and Casino: Enjoy a refreshing dip in the outdoor pool or try your luck at the on-site casino for a thrilling evening.

Spa and Fitness Centre: Relax and rejuvenate at the spa or stay active at the fitness centre, ensuring a well-rounded experience during your stay.

Convenient Location: With Plaza Obarrio Shopping Centre nearby and the seafront just a short distance away, you'll have easy access to entertainment and shopping options.

Experience the best of Panama City at Sortis Hotel Autograph Collection. Book now for a memorable stay!

Important information:

Please note that there is a valet parking fee of USD 3 per use.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: PTY

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 557 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 8.55
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 7.65
Overall Experience: 8.75
3
338careenm Friends getaway
10
Nice workers they are helpful and nice.
Pros:

Carolina was very helpful and Gustavo and Lewis, we love them.

2026-04-11 via Tripadvisor
6
625tiarac Solo travel
10
Best Masseuse, Betzy!
Pros:

Had the BEST massages with Betzy! Had both a Swedish and Deep Tissue massage and they were WONDERFUL. Betzy is truly a professional and I look forward to returning for her services. 🙏🏾

2026-04-06 via Tripadvisor
E
Escape21636818142 Family
10
Thumbs up for Sortis Panama City!
Pros:

This hotel is the place to stay in Panama City, Panama. From Lyann at check in who was super warm, welcoming and hospitable......to Ivan who booked us several dinner recommendations, massages and a tour to the beach. This hotel has a lot to offer and a great staff. We will definitely return on our next trip to Panama.

2026-04-03 via Tripadvisor
W
william solo_traveller br
10
2026-03-26 via Nuitee
A
A6052WDmilenab Solo travel
10
Betzy
Pros:

Great massage and attention, the place is clean

2026-03-25 via Tripadvisor
D
Dr. Jairo couple cr
10
2026-03-23 via Nuitee
K
Ken couple ca
8
Cons:

Cleaning staff inconsistent.

2026-03-21 via Nuitee
T
Tom solo_traveller us
9
2026-03-19 via Nuitee
J
jahvels2026 Solo travel
10
Best massage
Pros:

I went alone. It was very calm and welcoming. The staff is very friendly and easy to communicate with. They treat you very well. Ask for Betsy she's top tier. Hands very soft

2026-03-17 via Tripadvisor
D
De león couple pa
10
2026-03-16 via Nuitee
J
Jaime couple es
8
Pros:

Casino, restaurantes, piscina

Cons:

Limpieza de las habitaciones muy mejorable

2026-03-15 via Nuitee
C
chadbB9773IJ Family
10
Look forward to breakfast with Viviana every day.
Pros:

Excellent service, very polite!

2026-03-11 via Tripadvisor
Y
Yanisleidis solo_traveller de
10
2026-03-08 via Nuitee
E
ebedeeb Couples Washington, Michigan
10
Pool, location, staff an A+
Pros:

We have been treated so well by all the staff! Ivan the concierge has been very helpful and welcomed us to a cocktail happy hour 1 evening in the garden bar. Luis has been so kind and friendly while serving a great drink. The room is beautiful. Good location short walk to via Argentina. Nice casino and sportsbook. I was worried that location would be too far away from balboa. It’s a $2.50 uber ride or short 20 minute walk to cinta costera . Love this property!

2026-03-06 via Tripadvisor
C
CARLOS couple co
9
2026-03-06 via Nuitee
J
johnkJ9416IF Friends getaway Fonthill, Pelham, Ontario
2
Stay away
Pros:

Stay away from this money vacuum hotel..manager tells me if l gamble l get free drinks..played on machines for over 1 hour no waitresses and no drinks.

Plus they took a tax on your winnings
There are better places in Panama

2026-03-05 via Tripadvisor
C
Cesar bula family_with_children co
9
2026-03-05 via Nuitee
N
Neil couple ca
9
Fantastic, would recommend and definitely return. Had everything I wanted in a hotel.
Pros:

Very entertaining, great food, great staff.

Cons:

Light switches were confusing. Shower head was small in comparison to large shower space

2026-03-05 via Nuitee
E
EricaHoney Couples Suffolk, Virginia
2
Don't recommend at all
Pros:

At this hotel for four nights and paid over $1,000, so I expected a certain level of cleanliness and upkeep. Unfortunately, the room did not meet even basic standards. Upon arrival, the room did not appear to have been properly cleaned. There were noticeable cleanliness issues that made the stay uncomfortable and disappointing. Moldy shower corners, brown stains on washcloths, stained surfaces, dirty fingerprints on leather headboards, etc. See attached pics. 🫩 For a property charging these rates, attention to detail and proper housekeeping/maintenance should be a priority.
Cleanliness is one of the most fundamental expectations when booking a hotel, and it was disappointing that this was not met upon check-in.
I hope management takes this feedback seriously and improves housekeeping standards, because the location and concept of the hotel have potential. However, based on this experience, the value did not match the price paid. Management did change my room but it was just okay, cleanliness wise. I went across the street to the store to purchase Lysol cleaning spray to wipe down everything and give me piece of mind. Needless to say, I'm pretty disappointed but will make the best of it. Wouldn't recommend or return.

Although, I haven't used it yet. The pool and spa area are beautiful, though.

2026-03-04 via Tripadvisor
S
S8932AJyannl Solo travel
10
ThThe Sortis offers the best massage and Spa experince of Panama City !
Pros:

The Spa of the Sortis always offert a great experience. The place is spacefull, elegant and warm. The staff is welcoming, attentive, always ready to facilitate.
Today I had the 1 hour Fulll Body Massage. It was excellent! Relaxing and adapted to my needs to relax the musckes after the gym trainings all week. The massage space, the rituals and the massage practices are very professional an high quality.
The spa zone with its hot dry sauna, the hammam, the hot bathes, the relaxing zone are all spacious, with soft natural light and great confort and service.
And, the pool is one of the rare pool in Panama City where you can really swim!
I recommend it to anyone visiting Panama City or living in Panama City !

2026-02-27 via Tripadvisor