Hilton Garden Inn Benton Harbor

Hotels
•
Hilton Garden Inn
8.4 (317 reviews)
1300 Cinema Way , Benton Harbor , US
+1 269-926-5000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Lovely staff
Convenient location
Cons:
Cleanliness issues
Misleading advertising on room capacity
Poor food and beverage quality

Categories

Cleanliness
8.39
Poor cleanliness noted with stains on sheets and hair found in the sink and shower.
Service
9.99
Staff were described as lovely, though there were some service issues.
Location
10
Convenient location to freeway and close to amenities, highly rated.
Room Quality
8.35
Issues with room setup and lack of space for promised occupancy.
Amenities
7.88
Lack of coffee and major differences between advertised and actual amenities.
Value for Money
7.34
Dining room policies and actual room quality do not justify the high room rates.
Food and Beverage
6.89
Complimentary breakfast lacked basic items and was criticized.
Overall Experience
8.38
Mixed experiences with several complaints overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:51

Property Description

Luxurious Amenities and Convenient Location

Nestled just a short drive away from Lake Michigan, Hilton Garden Inn Benton Harbor offers a perfect blend of luxury and convenience. Each room is equipped with modern amenities including a 42-inch flat-screen TV, microwave, fridge, and coffeemaker. Unwind in the indoor pool or maintain your fitness routine at the on-site fitness center.

Delicious Dining Options

Indulge in delectable American cuisine at The Garden Grille, serving breakfast and dinner. Whether you're starting your day with a hearty meal or unwinding with a delicious dinner, the restaurant has you covered.

Nearby Attractions

Explore the nearby Curious Kids’ Museum, Silver Beach, and 12 Corners Vineyards for a fun-filled day out. With free WiFi, meeting facilities, and complimentary parking, Hilton Garden Inn Benton Harbor ensures a hassle-free stay.

Book now for an unforgettable experience at Hilton Garden Inn Benton Harbor!

Important information:

Please note that the Bar is currently closed and that the swimming pool and hot tub are temporarily under maintenance!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBN

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 317 reviews
Cleanliness: 8.39
Service: 9.99
Location: 10
Room Quality: 8.35
Amenities: 7.88
Value for Money: 7.34
Food and Beverage: 6.89
Overall Experience: 8.38
J
Jacquelyn • couple • au
8
2026-09-14 • via Nuitee
S
Sue • couple • us
9
2026-08-27 • via Nuitee
S
Sharon • couple • us
10
2026-08-25 • via Nuitee
7
72melyn • Couples • United States
8
Easy, Quiet, Clean hotel
Pros:

This hotel is in an area with a bunch of other hotels, so it feels safe and convenient off the highway. About a 10-minute drive to downtown St. Joe's area but it is an easy drive. Hotel was very clean and quiet despite the mid of the day fire alarm pull. Breakfast is not impressive but there are a lot of other places nearby.

2026-08-23 • via Tripadvisor
P
Pat • couple • us
8
2026-08-20 • via Nuitee
T
thomasrW6454UO • Family
10
Family Stay with everything we needed
Pros:

Autumn corrected the billing issue as soon as it was brought to her attention. Room was nice and public space was well maintained.

2026-08-19 • via Tripadvisor
R
Robert • couple • us
8
Hilton Garden Inn is OK place to stay
Pros:

The location is easy to find as it is just off the interstate. It's hard to get away from the traffic noise on the interstate, even on the other side of the hotel.

Cons:

The room rate was very high for this type of hotel.

2026-08-18 • via Nuitee
3
315maeganm • Family
2
Terrible and not worth it
Pros:

2 hour delay in checking in, rude staff.

2026-08-14 • via Tripadvisor
D
denniseO9103OX • Family
6
Not worth the price, not a safe location.
Pros:

Our room was clean no issues there, Nice lobby, staff friendly for the most part. No breakfast included. Food at restaurant was decent (we ate dinner one night). Gym ok, pool very small and not heated. This area where the hotel is was Ghetto! Don't go out after dark. Not worth the price. Should not use the Hilton name. Nothing like the Hilton standards.

2026-08-10 • via Tripadvisor
A
Anthony • couple • us
1
Disappointing for the price.
Pros:

Property was in decent location

Cons:

Had to pay for breakfast that was a rip off. And don’t fall for the scam of drinking the two bottle waters on the counter. I’m a Hilton honors member and still charged me 6 bucks for two Great Value waters. Every other Hilton I’ve stayed at are free. Never came to make beds or change towels and we were there for five days. Had to go to front desk and bring old towels with you if you wanted new ones. Pool was gross so cloudy couldn’t see the bottom. Trash was over flowing at all the entrances. And the elevator smelt like soured trash

2026-07-21 • via Nuitee
J
Joaquin • solo_traveller • us
8
Great place ! I’ve already been there 2 times and I’ll definitely book there next year.
Pros:

Very nice and clean

Cons:

Looked fine to me

2026-07-15 • via Nuitee
S
Sandra • couple • us
6
It was just ok not great.
Pros:

Location

Cons:

There is no longer continental breakfast which we were not made aware of, and the bed was so uncomfortable along with the pillows.

2026-07-13 • via Nuitee
R
Rhonda • extended_group • us
10
It was nice just a little expensive
Pros:

Everything was good

Cons:

Nothing

2026-07-12 • via Nuitee
K
Krebs • couple • us
1
I will not ever be coming back to this hotel. We stayed here over the Fourth of July weekend and most of the town had lo
2026-07-09 • via Nuitee
D
daniela • family_with_children • us
1
Terrible will never stay again!
Pros:

Hotel had no power for 2 days. Not happy that we had to go and stay 2 nights at 2 different hotels. Costed me more then i expected. Waiting on my refund fpr the 2 night stay that we didn't even end up ising the room.During power lost no emergency lights were on in the stairway. Definitely need more up.to code especially during a storm emergency.

Cons:

Lost power and no generator was used to bring power to the whole building.

2026-07-06 • via Nuitee
S
Stacey • solo_traveller • us
10
Pros:

Everything about it the hotel room was nice and I enjoyed my stay the staff were also very nice 🙂

Cons:

Nothing

2026-06-16 • via Nuitee
L
Luis • couple • us
10
2026-06-01 • via Nuitee
G
Goligoski • couple • us
10
Would definitely stay here again!
Pros:

The location was perfect for our needs. The Front Desk staff were OUTSTANDING … friendly, helpful and accommodating.

2026-05-30 • via Nuitee
V
Voyage26646852395 • Couples • Indianapolis, Indiana
6
Check your bill after checkout
Pros:

The hotel is nice. Evening staff were very friendly and helpful. The day staff seemed a bit untrained. We were overcharged one extra day. It took multiple phone calls with Hilton and our credit card company to try to get this fixed. We are still waiting on the refund.

2026-05-27 • via Tripadvisor
D
diamend • solo_traveller • us
10
Everything was great
Pros:

Everything was great

2026-05-03 • via Nuitee