CHN Hotel Monterrey Santa Fe

Hotels
6.9 (552 reviews)
Zacatepec No. 100 Col. Valle Morelos , Monterrey , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Ubicación
La amabilidad del personal
Tranquilidad
Cons:
Sucio
Cucarachas
Falta de servicios

Categories

Cleanliness
4.79
Multiple reviewers mentioned issues with cleanliness, including cockroaches and dirty linens.
Service
9.26
Reviews highlighted positive treatment from staff, indicating good service.
Location
9.3
The location was frequently mentioned as a pro, particularly being close to the metro.
Room Quality
5.75
Mixed reviews on room comfort, with mentions of uncomfortable beds and issues with hygiene.
Amenities
6.78
Several reviews indicated a lack of basic amenities like hot water and coffee.
Value for Money
5.74
Many users felt the hotel was too expensive for the services and quality offered.
Food and Beverage
5.79
Comments describe limited and low-quality dining options.
Overall Experience
7.76
Despite frequent complaints, there were a few positive remarks about staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:01

Property Description

Convenient Location
Located just a 15-minute drive from Monterrey's city centre and right in front of Penitenciaria Metro Station, CHN Hotel Monterrey Santa Fe offers easy access to the city's attractions.

Comfortable Rooms
The rooms at CHN Hotel Monterrey Santa Fe are equipped with cable TV, a work desk, and a private bathroom with free toiletries, ensuring a comfortable stay for guests.

Convenient Amenities
Guests can enjoy 24-hour front desk service, a mini-market on site, tour desk assistance, luggage storage, and dry cleaning services at CHN Hotel Monterrey Santa Fe.

Book your stay at CHN Hotel Monterrey Santa Fe now for a convenient and comfortable experience in Monterrey.

Important information:

A deposit via bank transfer is required to secure your reservation (see Hotel Policies). The property will contact you with instructions after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MTY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.9
Based on 552 reviews
Cleanliness: 4.79
Service: 9.26
Location: 9.3
Room Quality: 5.75
Amenities: 6.78
Value for Money: 5.74
Food and Beverage: 5.79
Overall Experience: 7.76
A
Arboleyda Nava • family_with_children • mx
10
Pros:

Ubicación y limpieza

2026-03-10 • via Nuitee
L
Linda Mireya • extended_group • mx
9
2026-03-09 • via Nuitee
A
Antonio • extended_group • mx
10
Pros:

La limpieza

Cons:

Todo me gusto

2026-03-08 • via Nuitee
S
salinas • family_with_children • mx
8
2026-03-04 • via Nuitee
T
Torres • family_with_children • mx
10
Con.adre
Pros:

Nadamas justo lo qque necesitaba

2026-02-28 • via Nuitee
C
Carolina Monserrat • family_with_children • mx
10
2026-02-28 • via Nuitee
O
OSWALDO JOSUE • family_with_children • mx
4
2026-02-25 • via Nuitee
C
Carolina Monserrat • family_with_children • mx
10
2026-02-25 • via Nuitee
S
Salvador • couple • mx
7
Pros:

El desayuno bien, buena ubicacion

Cons:

talvez cambiar la alfombra, camas bien y buena atencion

2026-02-12 • via Nuitee
G
GUADALUPE • solo_traveller • mx
8
Pros:

La limpieza de la habitación.

Cons:

No hay estacionamiento

2026-02-09 • via Nuitee
L
lesly • solo_traveller • mx
1
Horrible
Pros:

nada

Cons:

Habia cucarachas en el baño, las sabanas sucias, los muebles viejos

2026-01-26 • via Nuitee
H
Hector Edgar Reyes Loredo • family_with_children • mx
10
Pros:

La atención y amabilidad del personal, las instalaciones muy limpias.

Cons:

La Sra que atiende la cocina de muy mal caracter

2026-01-22 • via Nuitee
J
JOSE LUIS • family_with_children • mx
9
2026-01-20 • via Nuitee
J
Jose • family_with_children • us
10
Muy bien
2026-01-20 • via Nuitee
J
Jose • family_with_children • us
9
2026-01-19 • via Nuitee
L
LAKSHAY ASHOK • extended_group • mx
3
Pros:

Rooms were spacious..

Cons:

We had problems with the flush and water supply and even after complaining to the staff. We did not get any help

2026-01-19 • via Nuitee
A
Alejandro • family_with_children • mx
3
Cons:

Desayuno fatal y de mal modo del personal me pusieron a elegir entre un vaso de jugo y una taza de cafe no se puede ser tan miserablecon una taza de cafe, la cama de la habitacion fatal amanecii con un dolor de espalda y con lumbalgia

2026-01-19 • via Nuitee
N
Noah • couple • mx
8
2026-01-18 • via Nuitee
L
Laura • family_with_children • mx
1
Cons:

La alfombra tenía un olor muy mal al entrar inmediatamente nos dimos cuenta ya que era un poco intenso el aroma, las llaves de la regadera no servían y el personal no te brinda muy buena atención, y al mismo tiempo no controla el comportamiento de los huéspedes ya que estaban haciendo mucho ruido y fue difícil descansar

2026-01-11 • via Nuitee
A
Angeles Olvera • extended_group • mx
10
Todo bien
Pros:

La tranquilidad.. amabilidad del personal

2026-01-07 • via Nuitee