Best Western Plus Genetti Wilkes Barre

Hotels
•
Best Western Plus
8.6 (443 reviews)
77 E Market St , Wilkes Barre , US
+1 570-823-6152

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent breakfast
Friendly, helpful staff (e.g., Simone, Chris)
Great downtown location / walking distance
Clean property and comfortable beds (for many guests)
Secure onsite parking
Pool and pet-friendly options
Cons:
Occasional cleanliness issues (dirty rooms, hair, worn furniture)
No on-site restaurant/bar
Limited power outlets in rooms
Occasional maintenance/TV issues leading to room moves
Some guests feel price could be lower

Categories

Cleanliness
8
Generally reported as very clean by many guests, but a few reviews noted dirty rooms, hair in the bathroom, and worn/banged-up furniture—mixed cleanliness.
Service
9.2
Consistently praised: multiple shout-outs to front desk staff (Simone, Chris) and breakfast/dining staff for friendly, helpful, and attentive service.
Location
9.2
Frequently described as a great downtown location—walking distance to restaurants, shops, river promenade, venues and perceived as safe and convenient.
Room Quality
8.2
Rooms are often comfortable and quiet, but some guests reported squeaky beds, damaged furniture, and maintenance issues—overall slightly above average.
Amenities
8.2
Strong breakfast offering, clean pool and secure parking are positives; however, lack of an on-site restaurant/bar was noted by several guests.
Value for Money
8
Perceived as good value given service and location, though a few guests commented the price could be a bit lower.
Food and Beverage
9.2
Breakfast repeatedly praised (ample, high quality, breakfast crew highly regarded); F&B is a standout feature.
Overall Experience
8.8
Many guests reported an excellent stay and willingness to return thanks to location and service; a minority of room/TV or cleanliness issues temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Luxurious Accommodation
Best Western Plus Wilkes Barre Center City offers pet-friendly accommodation with free WiFi and cozy seating areas in select units. Enjoy the convenience of in-room coffee machines and complimentary toiletries for a comfortable stay.

Dining and Recreation
Indulge in seafood and steaks at Oyster restaurant or unwind with a drink at the on-site bar. Guests can bask in the sun on the terrace or take a refreshing dip in the seasonal outdoor pool, adding a touch of relaxation to your stay.

Convenient Amenities
Benefit from free private parking and the option of airport shuttle service for seamless travel arrangements. Explore the Sundry shop for any essentials you may need during your visit.

Book now for a delightful stay at Best Western Plus Wilkes Barre Center City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Sat, May 29, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVP

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
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Guest Reviews

8.6
Based on 443 reviews
Cleanliness: 8
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.2
Value for Money: 8
Food and Beverage: 9.2
Overall Experience: 8.8
P
Patrick • couple • us
10
It was great
Pros:

The breakfast buffet was awesome!!!

2026-10-30 • via Nuitee
S
Sally • couple • us
10
Nice hotel in a nice area of Wilkes Barre, PA
Pros:

Very clean, close to the venue we were going to. Close to restaurants and bars.
Nice area.

Cons:

N/A

2026-10-29 • via Nuitee
D
Don • couple • us
9
Perfect in every way
Pros:

This property was immaculate!! Perfect room, comfortable and quiet. Breakfast was ample. Many choices . The staff couldn’t do enough for you. Excellent stay!!

2026-10-29 • via Nuitee
A
Aaron • family_with_children • it
9
2026-10-28 • via Nuitee
C
Charlene • couple • us
8
2026-10-25 • via Nuitee
B
Ben • couple • us
8
2026-10-20 • via Nuitee
L
Lisa • family_with_children • us
10
Pros:

The hotel was in a great location for our visit. The staff was friendly and helpful and room and the rest of the hotel were very clean.

Cons:

Would have liked if there was a restaurant/lounge on site, but there was a lot of restaurants to choose from that were within a few minutes walk of the hotel

2026-10-19 • via Nuitee
O
OLGA • couple • us
9
Excellent breakfast, great location
Pros:

Excellent breakfast (almost of pre-covid level), great location at city center and close to river promenade, quiet area. historical ambience.

Cons:

--

2026-10-16 • via Nuitee
T
Traveler1 • solo_traveller • us
10
Wonderful and safe!
Pros:

Everything was great, starting and ending with Simone at the front desk; she is A+, excels in customer service and far exceeds any expectations. Her colleagues are also very nice and courteous. Location is great, in the heart of downtown, walking distance to everything (stores, movie theater, restaurants, pharmacies, parks, etc.). Very good continental breakfast located in a breakfast/dining room that is spacious and nice. The room was clean, the beds were comfortable, there was a good selection of channels, parking was available inside the property, I felt very secure, easy to enter and exit, noticed a bus terminal across the street, also walking distance to college. On top of everything, being able to stay with my dog was the best part. I would be happy to return to this hotel.

Cons:

NA

2026-10-15 • via Nuitee
L
Lun Wang • family_with_children • us
8
Cons:

Front desk

2026-10-14 • via Nuitee
J
John • family_with_children • us
3
Pros:

The room was very dirty furniture was all banged up the bed squeaked everytime you would move. Hair all over the bathroom and the bed the heat kept blowing cool air set at 69

Cons:

Everything

2026-10-13 • via Nuitee
K
Katsuji • solo_traveller • us
8
2026-10-13 • via Nuitee
K
KIM • couple • us
8
2026-10-13 • via Nuitee
J
Jody • couple • us
9
2026-10-12 • via Nuitee
M
Michael • couple • us
9
2026-10-10 • via Nuitee
T
The Blakney’s • solo_traveller • us
8
Pleasant. Welcoming. Fairly quiet even though in the heart of the city.
Pros:

Breakfast was good. Pretty standard for a hotel with no bar or restaurant. Liked the secure parking. Staff was especially welcoming and concerned about my needs.

Cons:

Not enough plugs by end tables or desk to plug in connectors. Plugs outdated for laptop, tablet, and phone charging.
Odd to have ice bucket in the bathroom.

2026-10-09 • via Nuitee
M
Michelle • family_with_children • us
10
2026-09-15 • via Nuitee
T
Tambra • solo_traveller • us
8
Cons:

The TV didn't work so we got moved at 9 in the evening.

2026-09-10 • via Nuitee
L
LINDA • solo_traveller • us
7
2026-09-10 • via Nuitee
W
William • family_with_children • us
9
2026-09-10 • via Nuitee