Best Western Plus Genetti Wilkes Barre

Hotels
•
Best Western Plus
8.8 (570 reviews)
77 E Market St , Wilkes-Barre , us
+1 570-823-6152

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and comfortable rooms
Good breakfast
Cons:
Noise issues
Insects in the room
Dated decor
Limited variety in breakfast options

Categories

Cleanliness
8.3
Reviews mention clean rooms, but some had concerns about lack of insulation and a roach.
Service
9.3
Consistently praised staff performance and professionalism.
Location
9.3
Conveniently located near Kirby Center and appreciated by several guests.
Room Quality
8.3
Rooms are clean but some reviews mention issues with noise and dated decor.
Amenities
8.8
Facilities were good but a few amenities were noted as lacking.
Value for Money
9.3
Guests considered the hotel a great value for their stay.
Food and Beverage
8.3
Breakfast and restaurant food received mixed reviews, with some suggestions for improvement.
Overall Experience
8.8
Overall positive experiences with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:45

Property Description

Luxurious Accommodation
Best Western Plus Wilkes Barre Center City offers pet-friendly accommodation with free WiFi and cozy seating areas in select units. Enjoy the convenience of in-room coffee machines and complimentary toiletries for a comfortable stay.

Dining and Recreation
Indulge in seafood and steaks at Oyster restaurant or unwind with a drink at the on-site bar. Guests can bask in the sun on the terrace or take a refreshing dip in the seasonal outdoor pool, adding a touch of relaxation to your stay.

Convenient Amenities
Benefit from free private parking and the option of airport shuttle service for seamless travel arrangements. Explore the Sundry shop for any essentials you may need during your visit.

Book now for a delightful stay at Best Western Plus Wilkes Barre Center City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Sat, May 29, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVP

Location

Property Accessibility

Total Disability Score: 42.14
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
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Guest Reviews

8.8
Based on 570 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 8.3
Amenities: 8.8
Value for Money: 9.3
Food and Beverage: 8.3
Overall Experience: 8.8
S
Stacy • family_with_children • us
10
Hospitality at its Best!
Pros:

I can't say enough about this hotel. Even though it's an older property, it's very well maintained and the rooms are more comfortable than many of the newer hotels. The breakfast crew does an outstanding job in the beautiful dining room, with freshly prepared hot breakfast food and a large variety of options for dietary needs. The staff (shoutout to Chris) was super accommodating, welcoming and on top of everything. I just don't experience this kind of service elsewhere, so it is a place I'll keep going back to when I'm in the area. They know the meaning of hospitality!

2026-08-24 • via Nuitee
J
Juan • couple • us
10
Overall great 👍
Pros:

Staff cleaness and property was great

Cons:

Pool was clean and staff was amazing

2026-08-23 • via Nuitee
M
Michelle • family_with_children • us
10
2026-08-17 • via Nuitee
S
Syou-Chin • couple • us
9
2026-08-13 • via Nuitee
P
Pieper • solo_traveller • us
8
2026-08-11 • via Nuitee
T
Tiara • couple • us
10
Pros:

I loved the pool and the staff was very nice and the food was great especially breakfast

Cons:

I feel like the furniture coulve been better in the king size rooms

2026-08-10 • via Nuitee
A
Allison • family_with_children • us
4
2026-08-06 • via Nuitee
8
806suzanner • Couples • Mooresville, North Carolina
8
Need to update features
Pros:

Hotel is clean. Disappointed that when we made reservation with THE BEST WESTERN they told us that there was two restaurants on property. Last time we stayed there it was a first class hotel and amazing fine dining restaurant. When we arrived to check in, there is NO restaurant at all and many of the outstanding features that the hotel had at one time are gone. When I called the BEST WESTERN CUSTOMER SERVICE they said "oops guess the hotel doesn't update its info." Seems like a minor issue but I am recovering from an injury and can't walk far. Downtown parking is very limited. Aside from not having what they advertise, the hotel was fine.

2026-08-05 • via Tripadvisor
C
Cora • solo_traveller • us
10
2026-08-02 • via Nuitee
M
Marcel • couple • us
9
2026-08-02 • via Nuitee
M
Mary Ann • couple • us
9
Great price, front desk staff helpful and friendly. Beds were super comfy . Definitely stay here again.
Pros:

Very clean, beds were comfortable and very close to the Kirby Center

2026-08-02 • via Nuitee
P
paultotravel • Solo travel • Elmira, Finger Lakes, New York
8
Above my expectations!
Pros:

I recently stayed for several nights at Genettis Best Western Hotel in WilkesBarre, PA. My daughter had just delivered my first grandchild last week…
I must say I was very impressed with my stay in every way! Check in was smooth, Harold took care of this process. He also made it a point to ask me anytime we made eye contact throughout my stay if my room was up to my expectations. A King size bed as I had requested. Incidentally, it was very much so! The room was a nice size and very clean, the mattress was very comfortable and room temperature was perfect! The bed had quite a selection of pillows to choose from so I had no problem finding that perfect one! There was plenty of ice in the ice machines.
I even had the opportunity to use the pool twice! Very nice I must say… clean, perfect temperature and the pool area was tastefully landscaped.
The breakfast buffet was outstanding and have to say I was very impressed with Lisa, the manager and chef of the restaurant really spoils everyone! She is such an awesome asset to the restaurant!
I even had the opportunity to meet and have a conversation with Mr Gus Genetti himself. I couldn’t help but notice his enthusiasm for pleasing his guests.
I will definitely be looking forward to my next return visit, hopefully very soon!

2026-07-22 • via Tripadvisor
J
John • solo_traveller • us
7
The bed was comfortable, I slept well and went on my way.
Pros:

The staff was cordial and very professional and efficient. The hotel was easy to find. The breakfast was well cooked and served. The bed was comfortable.

Cons:

The facility in general is looking rundown. There was a piece broken out of the wall panel in the elevator. The cabinet in my room that houses the fridge and microwave, etc. was rotting away at the base. The carpets look a bit shabby. All the paint is looking old and dingy and maybe that shade of yellow is a mistake. The staff did really well with what they have to work with but the general presentation of the hotel is, as I said, rundown. The tile work seems new and looks good but apart from that, I don't think anything has been renovated in a very long time.

2026-07-21 • via Nuitee
M
Michael • extended_group • us
8
Good central location, clean an a good value..
Pros:

Great location walking distance to many restaurants. A bit old but clean, comfortable rooms. Quiet and breakfast ok. Parking was easy and overall it was a good value.

Cons:

It is an older hotel with a tiny bathroom. Otherwise everything was fine and I would stay there again.

2026-07-18 • via Nuitee
M
Michele • couple • us
10
2026-07-18 • via Nuitee
R
Richard • couple • us
9
Great value
Pros:

Friendly staff, easy pre check-in, clean room, comfortable pillows and bed, good early breakfast, helpful nice hostess. Great value.

Cons:

Someone scratched our new vehicle while parked in their parking lot. In the City Center, a bit noisy late at night outside.

2026-07-12 • via Nuitee
B
Bresnak • solo_traveller • us
8
2026-07-12 • via Nuitee
H
Helen • couple • us
7
Hotel nice and comfortable but free breakfast lacking
Pros:

Breakfast was very limited and little to no variety

Cons:

Beef up breakfast menu

2026-07-11 • via Nuitee
P
Patsy • extended_group • us
8
it was decorated for the 250th fourth of July...very nice
Pros:

it was great

2026-07-09 • via Nuitee
B
Beth • solo_traveller • us
8
Pros:

Staff were friendly and helpful

Cons:

It was a little pricey, but that was due to the excellent performer at the Kirby Theater.

2026-07-09 • via Nuitee