Best Western Plus Goulburn

Hotels
•
Best Western Plus
9.2 (1314 reviews)
77 Lagoon Street , Goulburn , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service
Spacious rooms
Convenient location
Comfortable beds
Cons:
Issues with cleanliness in some areas
Uncomfortable pillows
Personality of some staff
Limited lounge space

Categories

Cleanliness
9.01
Cleanliness is generally noted as high, though some reviews mention room-related issues.
Service
9.48
Service received positive remarks, particularly mentioning staff like Jackie providing excellent assistance.
Location
9.52
Location is frequently praised for its convenience and proximity to amenities.
Room Quality
8.97
Rooms are described as spacious and well-equipped, but some critiques mention comfort issues.
Amenities
9
Amenities such as breakfast and EV chargers receive positive feedback.
Value for Money
9.46
Positive reviews suggest that the stay is worthwhile for the facilities offered.
Food and Beverage
8.51
Breakfast received acclaim, but some reviews did not mention food experiences.
Overall Experience
9.68
Overall experiences are largely positive with highlighted customer service and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:19

Property Description

Luxurious Accommodation
Best Western Plus Goulburn offers modern and comfortable rooms with free WiFi and satellite TV. The hotel's convenient location provides easy access to shops and dining options, making it an ideal choice for travelers.

Dining and Entertainment
Guests can enjoy delicious meals at Cascades Restaurant & Bar, open for breakfast, lunch, and dinner. The Atrium Lounge is perfect for relaxing with a drink or a cup of coffee throughout the day.

Relaxation and Leisure
Unwind in style with some rooms featuring a spa bath or a balcony. The hotel also offers free parking and is just a short drive away from popular attractions like Goulburn Brewery and 'The Big Merino'.

Book your stay at Best Western Plus Goulburn now for a memorable experience!

Important information:

Please note the full amount of the reservation will be charged at the time of booking.

Please note that there is a 1% charge for Visa & Mastercard and a 2% charge for American Express & Diners cards.

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Please note that the full amount of the reservation is due before arrival. will send a confirmation with detailed payment information. After full payment is taken, the property's details, including the address and where to pick up the keys, will be sent to you by email.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CBR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 30 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 1314 reviews
Cleanliness: 9.01
Service: 9.48
Location: 9.52
Room Quality: 8.97
Amenities: 9
Value for Money: 9.46
Food and Beverage: 8.51
Overall Experience: 9.68
R
Rachael • family_with_children • au
10
2026-03-07 • via Nuitee
K
Kristy • family_with_children • au
7
Pros:

spacious rooms, nice bathroom

Cons:

Little expensive for the area

2026-03-07 • via Nuitee
S
Scott • family_with_children • au
8
It was what we needed. Just required easier parking.
Pros:

Clean and tidy

Cons:

Parking was too full.

2026-03-05 • via Nuitee
M
Matthew • family_with_children • us
10
2026-03-02 • via Nuitee
N
Natasha • couple • au
10
Lovely place room very clean staff very lovely and breakfast was really good
Pros:

Very clean

2026-03-01 • via Nuitee
S
Steve • couple • au
8
Convenient location
Pros:

Quiet

Cons:

Mattress too soft

2026-03-01 • via Nuitee
R
Ruth • family_with_children • au
6
Pros:

Location

Cons:

We were not warned that their loft room have the bedroom upstairs and bathroom downstairs. Totally unsuitable for seniors!!!

2026-03-01 • via Nuitee
K
Katrina • family_with_children • au
8
Pros:

Like full kitchen

2026-02-28 • via Nuitee
I
Ian • solo_traveller • au
3
2026-02-28 • via Nuitee
C
Chrissie • family_with_children • au
10
2026-02-23 • via Nuitee
M
mrmteee • Family
10
Couldn’t be better
Pros:

Clean, spacious and all around comfortable for a family of 5. Thank you!

2026-02-22 • via Tripadvisor
E
Etienne • family_with_children • au
8
2026-02-22 • via Nuitee
E
Evonn • family_with_children • au
8
Overall it was comfortable.
Pros:

Really good air conditioning and room was specious

Cons:

The shower water leaked into the toilet area. Ended up going to the toilet with a pudde of water around the toilet. Not pleasant. Had to use towels to wipe up the water.

2026-02-22 • via Nuitee
9
974linnn • Family
10
Will come back!
Pros:

Pleasant stay. Spacious and clean room. Lovely reception.

2026-02-15 • via Tripadvisor
C
Chani • family_with_children • au
9
Pros:

Comfortable rooms and beds. The pillows are definitely the best in Australia 😊 Debbie and the other staff are extremely friendly and efficient. Breakfast was delicious and good value for money.

Cons:

The second room shower wasnt the greatest and the aircon in either room aren't that strong.

2026-02-12 • via Nuitee
J
Jade • family_with_children • gb
8
2026-02-11 • via Nuitee
S
Simon • couple • au
8
2026-02-11 • via Nuitee
J
Jack • couple • au
10
2026-02-09 • via Nuitee
S
Sharon • extended_group • au
9
2026-02-09 • via Nuitee
A
Anastasia • couple • au
10
2026-01-31 • via Nuitee