Residence Inn by Marriott Richmond Downtown

Hotels
•
Residence Inn
8.8 (166 reviews)
14 South 14th Street , Richmond , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Accommodating staff
Good location
Cons:
Poor breakfast quality
Inadequate housekeeping

Categories

Cleanliness
8.15
Complaints about dirty glassware and lack of timely housekeeping.
Service
9.99
Accommodating staff and very helpful hotel personnel.
Location
9.66
Central location close to restaurants and attractions.
Room Quality
9.11
Spacious rooms with comfortable amenities.
Amenities
8.64
Gym was clean and well-maintained, but some amenities lacking.
Value for Money
8.1
High price relative to the quality offered.
Food and Beverage
7.65
Breakfast options were poor and low quality.
Overall Experience
9.12
Overall a pleasant stay with some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:14

Property Description

Modern Accommodations
Residence Inn by Marriott Richmond Downtown offers stylish rooms equipped with essential amenities like free WiFi, a TV, and a refrigerator. The private bathrooms are stocked with complimentary toiletries and a hairdryer, ensuring a comfortable stay.

Convenient Facilities
Guests can maintain their fitness routine at the hotel's fitness centre or enjoy a relaxing BBQ at the on-site barbecue facilities. Additionally, ironing facilities are available for added convenience during your stay.

Prime Location
Situated near key attractions like the Greater Richmond Convention Centre and the Museum of Confederacy, this hotel provides easy access to notable landmarks. With Richmond International Airport just 10 km away, travel convenience is guaranteed.

Book your stay at Residence Inn by Marriott Richmond Downtown for a seamless blend of comfort and convenience.

Important information:

Please note, pets are permitted with a surcharge. Guests must contact the hotel directly for details and approval ahead of their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

8.8
Based on 166 reviews
Cleanliness: 8.15
Service: 9.99
Location: 9.66
Room Quality: 9.11
Amenities: 8.64
Value for Money: 8.1
Food and Beverage: 7.65
Overall Experience: 9.12
O
Omar • couple • us
9
2026-01-15 • via Nuitee
R
Ronald • couple • us
2
Don’t stay here!
Pros:

Location; front desk staff was friendly

Cons:

The room was dirty. We asked that the dirty parts we saw be cleaned while we were at dinner during our one night stay. It was not done. Later, when setting up the fold out sofa we found a whole area of the carpet that had not been vacuumed. Breakfast was supposed to start at 6:30. At 6:45, it was only partially set up with oatmeal that had not been thoroughly cooked. When I asked about this, I was told, “it was working 3 days before, as if that explained anything. I spoke to a person, who introduced himself as the operations manager and listed the above complaints. Regarding the breakfast, he said they were serving it in a new space. He pointed out the old space - which was farther from the kitchen- so again a meaningless explanation. I asked for a partial refund. He said he would check out the room and get back to me. He never did. When I called for him, I was told that I needed instead to speak with the front desk manager. She indicated that she could put points in my account, but since I don’t travel often, I told her that wasn’t very meaningful. She said she would seek guidance about a partial cash refund from upper management and would return my call or email me within 2 days. She never did. I called one more time and left a message that she never returned.

2026-01-07 • via Nuitee
C
cheryl
8
Pros:

Great location

2025-10-06 • via Nuitee
K
KClili03 • family_with_children • us
10
I love staying in Marriott Hotels
Pros:

My family arrived early from out of state the reception let us in earlier than expected check in hours. Very accommodating staff. I used the gym it’s clean and well maintained with towels and water.

Cons:

None

2025-09-29 • via Nuitee
W
William • family_with_children • us
10
Great stay, great hotel, great staff
Pros:

Location, close to restaurants, bars, clean and comfortable.

2025-09-16 • via Nuitee
C
Cherrydale • family_with_children • us
7
2025-09-13 • via Nuitee
E
Elizabeth • solo_traveller • us
10
2025-09-05 • via Nuitee
M
Martina • extended_group • it
7
Pros:

Great staff.

Cons:

Sofa bed was old and uncomfortable.

2025-08-31 • via Nuitee
L
leonardo
6
Sufficiente
Pros:

Buona posizione nel downtown di Richmond. Camera ampia e spaziosa, ben attrezzata.
Pulizia della camera non effettuata tutti giorni, ma uno si e uno no (se si sta due notti la camera non viene quindi pulita).
Colazione pessima, con pochissima scelta e di bassa qualità e brick di latte scaduti. Assenza di un parcheggio o di una convenzione con parcheggi vicini, salvo servizio valet ma molto costoso (fortunatamente c’è un public parking a 5 minuti a piedi al costo di 15$ ogni 24h). Prezzo molto alto rispetto a quanto offerto.

2025-08-28 • via Nuitee
S
Sandra • family_with_children • de
8
Super Lage für einen Stopover
Pros:

zentrale Lage

Cons:

Kein Safe vorhanden

2025-08-27 • via Nuitee
N
Natalie • solo_traveller • us
10
2025-08-18 • via Nuitee
A
avraham • family
10
Pros:

Hotel dtaff very helpful. A pool or playground for children would be perfect.

2025-08-17 • via Nuitee
L
Lisa
10
I will be back
Pros:

Everything was really wonderful. The breakfast bowl, the Starbucks coffee,absolutely perfect way to start the morning. Bed was super comfy and water temperature for shower was great. The area was great, so many good restaurants to walk too

2025-08-11 • via Nuitee
T
Thomas • couple • fr
9
Pros:

L'emplacement au centre ville historique, l'amabilité du personnel, la qualité des équipement (cuisine).

Cons:

Tout était bien.

2025-08-11 • via Nuitee
B
Brittany • couple • us
10
Cozy and convenient
Pros:

I liked the convenience of the location and the size of the room. I also liked that it had a fridge and microwave so we could make our own food.

Cons:

I didn't like having to pay for parking, we also had a hard time giving our Doordarsher directions to the hotel even though they used GPS, we also had a note that said there was free breakfast but we could only find the breakfast bar which you had to pay for

2025-08-09 • via Nuitee
A
Alena
10
Pros:

Very nice, clean and well kept hotel. Comfortable bed

2025-08-09 • via Nuitee
V
Verified traveler
10
Pros:

Great stay, very clean, spacious room. Very pleasant all around with friendly customer service. Breakfast didn’t accommodate for allergies. Lots of cross contamination. Had to go elsewhere for food.

2025-07-28 • via Nuitee
E
Elizabeth • friends
10
Pros:

Great place for our one night stopover.

2025-07-26 • via Nuitee
M
Monika • family_with_children • us
9
Nice building, breakfast needs improvement
Pros:

Nice good-sized room, good location, nice facilities

Cons:

Breakfast was not very creative or good

2025-07-13 • via Nuitee
J
Jean
6
Pros:

I spent 5 nights at this property and had to ask repeatedly for Housekeeping services. Dirty glassware in the cabinet and greasy fingerprints on the cabinets. They finally arrived on my 4th night after my third request. Suddenly, items that should have been there from the beginning, arrived (hand soap, for example). The breakfast food was below par (fake eggs) and very limited for GF customers. I won’t stay there again (was visiting family in the city).

2025-07-07 • via Nuitee