Smiths Hotel

This was a last minute booking to see a gig at the ovo hydro. They overcharged at £162 for a night. The hotel was very run down, bald dirty carpets, curtain pole falling off wall, bed uncomfortable and smelly. En suite was dated and unclean. A 2 star rating is very over exaggerated.

Good place near the uni

I spoke to a member of staff about the issue and was informed that it would qualify for a refund I am awaiting same.

Just learned from expedia that the property will not refund me for suspected bed bugs in room. They were in all three beds and crawling on the walls.Unfortunately we did not discover them until after 5am (the following morning of our 1 night stay). I showed this immediately to the staff who was at reception- they saw them on the wall and they said “we do no usually get bed bugs in this room”. They did suggested that if I contacted the people I booked with I should be able to get a refund.
I would really like some advice on this matter- the hotel is saying that they would only honor the original cancellation policy and apparently my room was non - refundable. Should this apply if there is an issue with your room/ stay?

Single room in basement. No toilet. Small. Looked Dirty. Definitely not worth £90 for Saturday 1 night.

Bed bugs everywhere in all the rooms

Room was very small, couldn't acess the toilet because the bed was on the way, no water

The TV did not work in the room I was staying.

Ive been staying there every time im in Glasgow for about 20 years and have found no reason to not stay there , always comfortable with a lovely breakfast in the morning. Thanks

I expected basic board due to what I paid,so that was fine. The problem I had was the room was cold,the radiator wasn't on and l could not get it to work.Also the window could do with replacing and maybe cushion the sides of the bed or make it stable

Great location, minutes away from Kelvingrove park. Buses virtually outside the hotel, great for getting into the centre. Friendly staff and a good value breakfast.

The carpet was dirty heading up to the room, the smell of smoke in the corridor, so people are smoking in their rooms (the fire alarm system clearly not working), damp smell in the bedroom, bait box for mice by the window, condensation and mould around the window, white stains on the bed sheets, mould on the ceiling above the shower, hairs on the toilet pan, dust on the tv, random dirty chair and carpets . . . the list could go on.

After complaining to them and Booking.com, they refuse to refund, despite all these unacceptable conditions. Then the hotel records you as a 'no show'. It's a bit silly of them to do so, considering the alarming number of CCTV cameras inside the property.

It's so interesting to read how many people have also experienced an awful stay at this hotel, it's a surprise people still stay there. I had the worst experience I've ever had in a Glasgow hotel, and I stay weekly in different venues for work each week. I will never stay in this hotel again mainly because of how rude and ignorant the receptionist was. You are not allowed to raise a complaint about this hotel, otherwise they just decide to cancel your booking and tell you to leave the hotel!! I booked for 2 nights when there was a big Glasgow football game on, so they inflated the prices for the 2 nights, but the room I was given is normally about £35/40 and with a separate bathroom, and a shower upstairs, I wouldn't have normally booked this. When I paid £65 for both nights, I presumed it would be fine. I have paid less than this in other hotels and never had such a horrific room. The kettle 'blew up' twice, the element was charred and ancient and caused smoke in my room, so you would think you could open the window to rectify this - no, it was jammed shut. The room was no bigger than a prison cell, and felt like one, as there were stains on the walls and the sink kept blocking. I struggled to sleep due to the smoke which triggered my asthma, and overall I had the worst night. I couldn't speak to any manager the next day, so I checked out and phoned that morning to complain and seek an alternative room. Upon arrival after work, I was happy to accept the alternative room without seeing it as anything was better than the tiny single space the night before! However, as soon as I said I wanted to discuss how bad the room was the previous night, and the fact that the price paid was not acceptable, the receptionist suddenly started to verbally argue with me, and basically told me to leave the hotel. I was therefore a single female, with no accommodation, having paid for 2 nights, and told to go leave with no care for my welfare. I was due to attend an event that night, and the stress of this was terrible. I complained to booking.com but basically had to find alternative accommodation at 6pm on a Thursday night in Glasgow. I have no doubt, that as with every bad review on here, the hotel management immediately blame the guests and try to claim that we are at fault, which is very disappointing. Perhaps if they took the care the think about basic customer service skills, they wouldn't have so many negative reviews. If you don't complain, they seem to leave you alone. Avoid at all costs.

I booked two nights at the hotel. I checked in and I didn't like the room so I checked out early and didn't stay for the second night. The lady in reception Hena confirmed that the hotel will refund the second night. I was surprised they cancelled my reservation as a No Show and refused to refund any money. It is not only that, it is how they responded to us, how rude the reply was. I was not expecting 5 star hotel and I was in Glasgow for a medical conference. Worst experience ever. Very rude. Not to mention the hideous room I wouldn't let my dog stay in for one night.

First the positives: great area, an overall helpful staff and a surprisingly good breakfast.

Now the negatives. The place was old, unmaintained and in bad condition. The biggest issue was that it was on the third floor (no elevator, of course) and stiflingly hot during our stay there (no air conditioner, of course). There was also a weird, inexplicable knocking sound from the roof (sometimes aggressively, sometimes less so) every evening at the same time. Because the room had only one window, which was on the slanted roof, we couldn’t see what it was.

Not a good place at all. Though you are paying less than other places in the area, I would avoid it altogether. Weird hotel. Bad value for your money.

Beds were awful. They were visibly saggy. They looked like they should belong in a room rented by the hour. There was a bad smell in the hallways. Location was nearby bars and restaurants.

Absolutely vile.

Single room is extremely small - just enough width for a bed making getting in and out of it difficult.

Bedding had not been changed and staff very disinterested when this was mentioned - though did offer to change room - however by that point i had ended up changing bedding myself.

Dining room was empty and in darkness at breakfast time - Staff looked surprised when i went down for breakfast so i took that as a bad omen and decided not to risk it

lively little place to stay - was the cheapest place we could find.

Have stayed in hundreds of hotels. Friendliest Staff were here. Such nice, kind, genuine people. I owe them a lot. Good access for city. I thought the room was fine. I hold quite a lot of affection for this place as the staff were like family to me at a hard time in my life.
I miss the breakfasts. They were great.

Decent breakfast, comfortable & clean single room. Shared bathroom, not ensuite.

Friendly staff. Good vending machine for drinks & snacks.

This place is very out dated, the shower was leaking, beds are very uncomfortable, you can hear everything from the next room even people talking to each other , the boiler is so noisy we couldn’t sleep