CWD Hotel

The hotel staff service was very good,property itself needs a lot of maintenance,having said that we enjoyed our stay,language was a barrier,but we survived with google translate.

It's not good! Low Cost effectiveness. High Cost, Old Facility, Poor Food, But Good View, Not Good Wifi Speed

Suite room is quite spacious but sofa must be cleaned.
Breakfast is so poor that I usually go to buncha restaurant near the hotel even though I was given breakfast vouchers.

エクスペディア情報と違いがありすぎです

Chose this hotel because it was in the quiet area of West Lake. The rooms are very nice - but the breakfast was poor in terms of both choice and quality. They paid little regard to customer service and even could not supply a street map!.
It could be a fabulous hotel - the management needs a good 'shake up' and staff should be trained!!

Bascially, the hotel is so so. Staff is okay, not totally friendly but still good.
The room is a little old. Swimming pool is inside but not free for people living there.
The food is nice, both Vietnamese and western cuisine

The lake view from my room was excellent, Walking along the side of the lake whether in the day or night is refreshing.
However, the walkways are not condusive as access to the lake from the hotel especially with the heavy traffic.

The service was wonderful and the staff was splendid. While it was a little far from the main area of Hanoi, it was right by a wonderful lake lined with all sorts of cafes and delicious delights.

I like this hotel because their male receptionists were very helpful and professional. The breakfast buffet is fine. The only thing I find unusual is to find food at dinner time as it seems they don't serve dinner but am not sure because I didn't bother to ask. The location was confusing at the first time I arrived but since Vietnamese people are so helpful and with the lady I met on the plane who took care of me well I felt welcomed. I love my Hanoi travel experience all in all. The hotel room is clean and has a nice view of the lake and the people around the community here are so willing to help! I liked my stay here because I feel safe and taken cared of by the very nice gentleman staff at the reception. Thank you CWD and staff!

It's a government center for development and support of women in Vietname (or something like that)
The rooms need refurbishment as of 2017 but comfortable enough, very big and good views from the balcony to the lake.

별로 추천하고싶지않음
환대, 전날에 콜택시 예약 제시간오지 않음
사후관리 조치 미흡

The facilities are nice enough, great views of hanoi from the top floors. The cleaners and servers at breakfast were friendly however when I got locked out of my room a man at reception said he would open my room for $100usd, thats more than what it costs to stay there one night. After I refused several times he then said he would contact room service to open the door. A crap end to an otherwise okay stay.

要望したベットタイプが違い、フロントに申し入れたが言葉が通じず我慢した。
朝の食事も、品数・量が少なく８時過ぎに行くと無いものがあった。
２度目の利用はない。

The hotel look really old, the room is overall OK.

Good Point

1. They have balcony with nice sea view
2. Facilities/hotel room are clean.
3. The hotel staff is approachable and will assist you if you need anything.

Bad Point

1. The queen bed is really stiff and hard there is no cushion at all, you can feel every bed spring on the bed when you turn/move in bed.
2. The WiFi is unstable and slow, which is really frustrating.
3. The breakfast entitled buffet is daily repeated.

I gave a 3/5 star rating for this hotel, I think it can improve better.

Wifiがオープンなので時間によっては遅すぎて使い物にならない。あるはずのランドリー設備がない。客層が悪すぎ。掃除が適当で、使われた歯ブラシが普通においてあったり、朝食がショボすぎたり、フロントスタッフが英語を話せなかったり、お湯が出なかったり、建物は大きくても(古いです)、中身がスカスカって印象です。

ビジネスに使うと後悔すると思います。寝るだけと割り切って、格安で予約できれば使うホテルだと思います。

stayed here with my wife for a few days.
the location is a bit out of the city centre so not too convenient if you want to stroll around and visit the city (have to take taxi).
hotel is quite outdated and basic, with mold on the walls on places. big rooms, quite hard beds, simple breakfast and seems more tailored to local/domestic tourists. but the views (especially from the higher floors) are very nice. friendly and supportive staff

We stayed at CWD for 2 nights. The photos looked very good but they did not live up to expectations. The place was a dive right from the get go. It was difficult at first to determine if it was actually a hotel or a business. We didn't get any help with out bags on arrival and we found it very difficult to talk with the reception staff about our booking. The room was alright for the price but a bit beaten up. The bed was hard and we woke up sore in the morning. WiFi is very poor in the hotel and bedrooms. The TV works okay. The pool was a dive! The glass doors to the pool were cracked and falling apart. The pool was out of action as they were sanding the roof. I am very surprised that they were doing this work during their peak season. We were going to leave after the first night as we were really unhappy with the hotel however we decided to carry on with our booking. I was pretty shocked to find out that I needed to pay to use the gym. Overall we had a very poor experience at this hotel and wouldn't stay here again.

ホテル自体は古いですが、部屋も広く、西湖も見れて、値段の割に満足できました。ただ、今回泊まった部屋は、バスルームの変な臭いが部屋にこもりましたが、締切ることで対応できました。同じエリアの同レベルのホテルではいい方だと思います。

Nice view of lake, that's all. Good air con.

Have to walk 300 m to get food, if hungry, but only during the day. I arrived late, nothing to eat, not even in the hotel.

Maps have to be purchased.

If big tour group stays in hotel, breakfast will be a nightmare. No seats, no food. The staff do not replenish fast enough.

Not recommended unless you have no choice.

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