Hotel Sophia

Hotels
6.7 (1873 reviews)
277 King Street , Melbourne , au

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Good value for money
Cons:
Poor customer service
Noisy early mornings
Limited breakfast options

Categories

Cleanliness
7.16
Reviews mention the room being very clean.
Service
5.13
Negative sentiment regarding check-in experience and rude reception staff.
Location
8.17
Central location is frequently praised across reviews.
Room Quality
6.62
Rooms are described as comfortable but some reports of small size.
Amenities
6.15
Basic amenities were mentioned, but breakfast and Wi-Fi were criticized.
Value for Money
8.61
Comments suggest good value for budget accommodation.
Food and Beverage
5.66
Breakfast options criticized as poor compared to local cafes.
Overall Experience
6.13
Overall feedback indicates a mixed experience with some commendable aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 04:15

Property Description

Prime Location in Melbourne CBD

Hotel Sophia, just a stone's throw away from Southern Cross Railway Station, offers the perfect blend of convenience and luxury. Situated in the heart of Melbourne CBD, guests can easily explore nearby attractions such as Etihad Stadium, Docklands, and the iconic Queen Victoria Market.

Modern Amenities and Comfortable Accommodation

The air-conditioned rooms at Hotel Sophia are equipped with all the essential amenities including a refrigerator, tea/coffee maker, and satellite TV. With a focus on guest comfort, each room also features a safety deposit box, ironing facilities, and a spacious work desk.

Dining and Entertainment Options

Indulge in a culinary experience at The Golden Age Restaurant, serving buffet breakfast and Greek-inspired cuisine. Unwind at the bar with a selection of beers and wines while enjoying the jukebox and large flat-screen TVs.

Experience the best of Melbourne at Hotel Sophia - Book your stay now!

Important information:

Please note that guests are required to present a valid credit card upon check in.

Please note that there is a nonrefundable 2% charge when you pay with a Visa, American Express or Mastercard credit card.

- Guests' ID will be photocopied at check inPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 4 years old stay for AUD 30 per person per stay when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 1873 reviews
Cleanliness: 7.16
Service: 5.13
Location: 8.17
Room Quality: 6.62
Amenities: 6.15
Value for Money: 8.61
Food and Beverage: 5.66
Overall Experience: 6.13
V
Verity • solo_traveller • nz
7
Pros:

Location. Easy walk to airport bus, city centre
Reasonable breakfast

Cons:

No bell at reception and no way to get hold of anyone.
Very very low pressure in basin taps but shower OK.

2026-07-04 • via Nuitee
J
Joseph • solo_traveller • au
8
2026-07-01 • via Nuitee
N
Neadine • solo_traveller • au
6
Pros:

It was close to Spencer Street Station for transport to airport

Cons:

Noise from the surrounding streets

2026-06-30 • via Nuitee
I
Irene Umba • solo_traveller • mw
6
Pros:

Location was good and it was clean, even the shared facilities

Cons:

The staff were not nice. After checking out I asked to access to WiFi to track my Uber ride and the guy refused which I found just unnecessarily rude and mean.

2026-06-29 • via Nuitee
S
Sarah Doyle • solo_traveller • au
8
Pros:

Convenient location

Cons:

The desk isn’t always staffed if you are wanting store your bags early before check in, but they could have had a staff shortage at the time

2026-06-29 • via Nuitee
A
Adrian • solo_traveller • au
7
2026-06-28 • via Nuitee
Y
YU WEN • solo_traveller • tw
10
2026-06-27 • via Nuitee
C
CycleTourer • solo_traveller • au
7
Pros:

For the price, the hotel is fine. No real creature comforts, but it is good enough for somewhere to sleep.

2026-06-27 • via Nuitee
P
Priscila Abril • couple • ar
1
Cons:

El personal era muy antipático y te trataban mal, siendo los propios dueños los que atendían, uno de ellos es un hombre mayor que no te dice ni buen día cuando lo saludas, se puede observar que no esta apto para el puesto. La habitación era demasiado pequeña, no correspondía con las fotos que había en la pagina. Cuando hablamos con el personal para cambiar de habitacion porque era muy pequeña, nos dijeron que eran asi las habitaciones y que las que eran mas grandes estaban ocupadas, cuando claramente se podía ver en el hotel que no habia gente. Nos sentimos estafados, porque en realidad las habitaciones que muestran en las fotos no existen. El desayuno es pobre, y de noche se escuchaban muchos ruidos en la calle. No leí los comentarios antes de alquilar y me arrepiento, espero que alguien pueda leer este y pensar dos veces antes de alquilar en este hotel.

2026-06-23 • via Nuitee
N
Naae • couple • kr
4
Pros:

위치

Cons:

창문으로 소음이 심해서 편히 잠들 수가 없었어요

2026-06-22 • via Nuitee
N
Navdeep • solo_traveller • in
6
Pros:

Location

Cons:

Breakfast

2026-06-22 • via Nuitee
M
Mark • solo_traveller • au
9
2026-06-22 • via Nuitee
S
Sharon • solo_traveller • au
6
Was ok for 1 night stay
Pros:

Good location
There was Shampoo / conditioner supplied

Cons:

There were no mirrors in the bathroom or bedroom
to do make up
Not very well sound proof
If your a light sleeper don’t book here
Late night revellers are loud near this hotel
Didn’t get much sleep Zzz

2026-06-21 • via Nuitee
T
Tony Purdon • family_with_children • au
9
Fabulous overnight stay, close to transport and the CBD.
Pros:

Spacious clean room with a comfortable bed, coffee and tea facilities and a clean bathroom. The location was handy to the Southern Cross railway station. The staff were excellent and I had dinner chatting with the owner of the property. The included breakfast was great; a good selection on offer. The in house wine bar and food offering for the evening meal was excellent.

Cons:

I couldn't make the pod coffee maker work at all. However, they might also be my inadequacies. Additional power outlets would have been handy as I travelled with a grandson and we needed extra charging.

2026-06-21 • via Nuitee
Z
Zac • solo_traveller • au
1
Worst hotel in 278 hotel bookings over 8 years.
Pros:

Not alot, locations ok.

Cons:

No early check in, made everyone wait till exactly 2pm, then seemed upset everyone turn up at exactly 2pm.

The bed was made of 2 different beds, both different softness, it was 2 different levels.

The wifi doesnt work

Its kinda dirty and needs major renos, holes in walls and rotting wooden cabinets.

They wouldnt take rubbish from the room

The level of noise that penetrates the rooms is insane.

The aircon/heat pump barley work.

Please dont stay here untill they change managment, and spend some money on the venue, your litterally better off with a tent under a bridge with an air mattress (comparable)

2026-06-21 • via Nuitee
A
Atelini • couple • au
10
2026-06-19 • via Nuitee
B
Brian • solo_traveller • au
10
Pros:

The staff were very accommodating with my needs. And my security deposit was refunded immediately, thank you very much.

Cons:

The lighting in the room and the bathroom were poor.
Needed to be a bit brighter, especially in the bathroom.

2026-06-18 • via Nuitee
M
Michael • couple • au
8
Easy access after hours ,clean comfy bed at a good price. I liked talking to an actual person have stayed at places wher
Pros:

Great location.

2026-06-18 • via Nuitee
C
Corina N Greg • extended_group • au
10
Excellent
Pros:

Central location great value

Cons:

Couldn’t work coffee machine

2026-06-18 • via Nuitee
M
Monique • solo_traveller • au
7
Hotel Sofia June 2026
Pros:

Clean, friendly, good location.

Cons:

Cramped spaces, thin walls (heard everything!)

2026-06-18 • via Nuitee