Hotel Sophia

Hotels
6.7 (1737 reviews)
277 King Street , Melbourne , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Good value for money
Cons:
Poor customer service
Noisy early mornings
Limited breakfast options

Categories

Cleanliness
7.16
Reviews mention the room being very clean.
Service
5.13
Negative sentiment regarding check-in experience and rude reception staff.
Location
8.17
Central location is frequently praised across reviews.
Room Quality
6.62
Rooms are described as comfortable but some reports of small size.
Amenities
6.15
Basic amenities were mentioned, but breakfast and Wi-Fi were criticized.
Value for Money
8.61
Comments suggest good value for budget accommodation.
Food and Beverage
5.66
Breakfast options criticized as poor compared to local cafes.
Overall Experience
6.13
Overall feedback indicates a mixed experience with some commendable aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-19 04:15

Property Description

Prime Location in Melbourne CBD

Hotel Sophia, just a stone's throw away from Southern Cross Railway Station, offers the perfect blend of convenience and luxury. Situated in the heart of Melbourne CBD, guests can easily explore nearby attractions such as Etihad Stadium, Docklands, and the iconic Queen Victoria Market.

Modern Amenities and Comfortable Accommodation

The air-conditioned rooms at Hotel Sophia are equipped with all the essential amenities including a refrigerator, tea/coffee maker, and satellite TV. With a focus on guest comfort, each room also features a safety deposit box, ironing facilities, and a spacious work desk.

Dining and Entertainment Options

Indulge in a culinary experience at The Golden Age Restaurant, serving buffet breakfast and Greek-inspired cuisine. Unwind at the bar with a selection of beers and wines while enjoying the jukebox and large flat-screen TVs.

Experience the best of Melbourne at Hotel Sophia - Book your stay now!

Important information:

Please note that guests are required to present a valid credit card upon check in.

Please note that there is a nonrefundable 2% charge when you pay with a Visa, American Express or Mastercard credit card.

- Guests' ID will be photocopied at check inPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 4 years old stay for AUD 30 per person per stay when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.7
Based on 1737 reviews
Cleanliness: 7.16
Service: 5.13
Location: 8.17
Room Quality: 6.62
Amenities: 6.15
Value for Money: 8.61
Food and Beverage: 5.66
Overall Experience: 6.13
B
Bryan • solo_traveller • au
10
Pros:

I liked that you have the option of buffet kind of breaky and the location is inside the cbd. Very good.

Cons:

The beds were two small beds together so I always prefer one bed for 2 people.

2026-04-12 • via Nuitee
M
Manfred • solo_traveller • de
6
Pros:

Gute Lage in der Innenstadt, Frühstück verfügbar und auf Nachfrage schon ab 6 Uhr

Cons:

Wifi ging nicht, Kein Personal am Empfangsschalter

2026-04-11 • via Nuitee
S
Simone Lee • solo_traveller • de
9
Well located, comfortable room that was perfectly OK for a single night stay in the city
Pros:

Breakfast was included and provided a good start to the day. Hotel is well located in the CBD area.

Cons:

Pods didn't seem to fit the coffee machine that was provided, so couldn't make myself a coffee. Interior is not very new.

2026-04-10 • via Nuitee
W
Wayne • family_with_children • au
5
Pros:

Location

Cons:

Noisy room above crossing!
Breakfast and coffee cold

2026-04-09 • via Nuitee
J
Jackson • couple • au
2
2026-04-09 • via Nuitee
P
Paul • solo_traveller • de
1
Cons:

BETRÜGER- sie haben meine Unterkunft storniert und mein Geld behalten. Zudem mehr Geld als der Booking Betrag

2026-04-08 • via Nuitee
J
Jennifer • family_with_children • au
7
Pros:

Great location close to Southern Cross Station.

Cons:

Extremely noisy traffic directly outside my room, until after 2am.

2026-04-07 • via Nuitee
A
Anna • couple • at
5
2026-04-07 • via Nuitee
K
Krystie lee • family_with_children • au
7
Pros:

They were lovely owners

Cons:

Not comfortable.

2026-04-06 • via Nuitee
H
Harry • couple • gb
10
2026-04-05 • via Nuitee
G
gemma • couple • au
5
My experience at the hotel wasn't great. Our room was near the highway, so there were lots of cars passing by. I als
Pros:

near southern cross and queen victoria market.

Cons:

noisy

2026-04-05 • via Nuitee
R
Ranald • couple • au
8
Loved staying right in the CBD and close to waterfront
Pros:

Great location and facilities

Cons:

We knew the bathroom was in a separate room but it wasn’t a show stopper

2026-04-04 • via Nuitee
D
Danny • family_with_children • au
5
Not shown $45+ Card fee during booking
Pros:

Comfortable bed. Good bathroom space

Cons:

The reason why I gave a 5/10 instead of a 7/10, when I made the booking the advertised rate was $460+, however the very next day I got charged $500+. This was also charged 2 weeks before the check-in date.

On the invoice at the bottom a $45 card fee was tagged on which is ridiculous! Feels like a scam as card fees are also non refundable and I have free cancellation within 24 hours according to my booking.

Aside from this rooms are dated. Corridors leading into rooms are very narrow and have steps making it difficult with luggage. Better value for money elsewhere if including the added sneaky fee

2026-04-03 • via Nuitee
T
tosiya • solo_traveller • jp
3
Cons:

毎日のベッドメイキングがなかった。
wifiがつかいづらい。繋がりにくい。
洗面台の蛇口の水が止まらない。

2026-04-02 • via Nuitee
A
Anu • solo_traveller • au
8
2026-04-02 • via Nuitee
L
Leah • couple • cn
10
2026-03-29 • via Nuitee
N
Nikos • family_with_children • cy
10
2026-03-29 • via Nuitee
Y
Yuki • solo_traveller • au
8
Overall good
Pros:

Location

Cons:

While walking the hallway, I could hear someone watching TV.

2026-03-29 • via Nuitee
J
Jenna • solo_traveller • de
7
Lage top, Zimmerservice top, Personal sehr freundlich,
Pros:

Die Lage

Cons:

Rezeption selten besetzt, Frühstück sehr mickrig, ziemlich alt

2026-03-21 • via Nuitee
S
Syed Umair • solo_traveller • au
7
2026-03-21 • via Nuitee