Casa Zafiro Hotel - Adults Only, Mérida

Hotels
Calle 52, 411-D , Mérida , mx

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Garden
Laundry
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Nice place, would recommend
Centrally located
Free parking
Cons:
Pool cleanliness issues
No 24h reception
Additional costs for extra food items

Categories

Cleanliness
7.59
The pool was not clean during the stay, which negatively impacted the perception of cleanliness.
Service
9.56
Standard quality for this hotel tier.
Location
9.6
Centrally located accommodation providing convenient access.
Room Quality
9.55
Standard quality for this hotel tier.
Amenities
9.58
Availability of free parking, though no elevator or 24h reception.
Value for Money
9.54
Good overall value considering the central location.
Food and Beverage
8.59
Continental breakfast included, but additional costs for other items.
Overall Experience
9.56
Overall a pleasant stay, with some caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:37

Property Description

Luxury Accommodation with Modern Amenities

Outdoor Pool and Smart TVs
Indulge in relaxation by the outdoor pool or unwind in your room equipped with a 55-inch smart TV for your entertainment needs.

Convenient Location and Exceptional Service
Located near popular attractions like Montejo Avenue and Merida’s Cathedral, our hotel offers free WiFi, a garden, and a bar for your enjoyment. Enjoy exceptional service with facilities like a tour desk and complimentary parking.

To experience luxury and convenience in Merida, book your stay at CASA ITALIA LUXURY GUEST HOUSE now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MID

Location

Guest Reviews

Cleanliness: 7.59
Service: 9.56
Location: 9.6
Room Quality: 9.55
Amenities: 9.58
Value for Money: 9.54
Food and Beverage: 8.59
Overall Experience: 9.56
J
J-A F • solo_traveller • us
8
Pros:

Big comfortable room with great pool and garden view

Cons:

Bathroom water pressure wasn't great and location is not one of the more scenic in the Centro Historico neighborhood

2026-08-12 • via Nuitee
I
Isabel Cristina • family_with_children • mx
9
Muy bueno el servicio en general. Trato muy amable y ambiente reconfortante.
Pros:

Desayuno ligero, sano y bueno.
Ubicacion accesible al centro.

Cons:

Una de las sábanas estaba manchada al parecer de orín, se solicitó su cambio y no sucedió.

2026-08-12 • via Nuitee
M
Mehrnoosh • couple • de
10
2026-08-09 • via Nuitee
E
Evelyn • couple • mx
7
2026-08-04 • via Nuitee
F
Florian • couple • it
10
2026-07-25 • via Nuitee
N
Nancy • solo_traveller • us
9
Staff excellente y muy amigable y servicial
Pros:

El personal es muy amable y siempre dispuesto ayudar. Muy servicial! Felicidades!!

Cons:

El
Precio es un poco elevado. Nunca tuve agua caliente ni en la regadera ni en el lavamanos. Les dije un par de veces y me dijeron que si lo
Había. Nunca salió el
Agua caliente. En la regadera al
Final salió un poquitito tibia, pero no. En el
Lavamanos jamás.

2026-07-24 • via Nuitee
A
alvelais • extended_group • mx
7
Era cómodo y la recepcionista muy amable pero no regresaría
Pros:

La cama era cómoda

Cons:

El aire acondicionado sonaba mucho y te dan un rollo de papel cuando nosotras éramos 3 que ni un día nos alcanzó y el desayuno incluido deplano solo un poquito de fruta y un café es todo creo que debió haber algo más de variedad

2026-07-23 • via Nuitee
A
Angela • extended_group • us
7
the property leaves a lot to desired
Pros:

Staff

Cons:

location and needs to be remodel not a luxury place as you stated in the website maybe 3 stars or less

2026-07-10 • via Nuitee
S
Sofia • couple • mx
10
Maravilloso
Pros:

Una excelente opción para hospedarse en Mérida. El hotel es muy bonito, con un ambiente tranquilo y acogedor. Las habitaciones son cómodas, todo está muy limpio y la atención es excelente

2026-06-26 • via Nuitee
M
María Fernanda • solo_traveller • mx
10
Pros:

Trato excelente! Y la limpieza ni que decir, excelente espacio para descansar, sin duda alguna volvería a ir.

2026-06-25 • via Nuitee
L
Lexzh22 • couple • mx
10
Excelente hotel
Pros:

Excelente hotel en Mérida. Muy bonito, cómodo y tranquilo, con una ubicación ideal para disfrutar de la ciudad.

2026-06-25 • via Nuitee
M
Monsi • couple • mx
10
Excelente servicio, instalaciones limpias y personal muy amable. ¡Muy recomendado!
Pros:

Excelente experiencia. El hotel cuenta con instalaciones limpias y cómodas, personal amable y atento, y un ambiente muy agradable. La ubicación es excelente y el servicio superó nuestras expectativas. Sin duda, volveríamos a hospedarnos aquí. ¡Muy recomendado!

Cons:

Todo estuvo excelente

2026-06-25 • via Nuitee
K
Karen • solo_traveller • mx
10
Pros:

Un hotel hermoso, muy limpio y tranquilo. Ideal para descansar, con excelentes instalaciones y un ambiente muy agradable.

2026-06-25 • via Nuitee
E
Elisabeth • couple • fr
10
2026-06-03 • via Nuitee
T
Tomás • couple • mx
7
2026-05-08 • via Nuitee
D
Dustin • couple • us
10
Pros:

Amazing service, really friendly people and beautiful hotel.

Cons:

Nothing, can't wait to return.

2026-05-05 • via Nuitee
S
STEFANOS • couple • gr
10
2026-04-20 • via Nuitee
W
wafa • couple • gb
6
2026-04-04 • via Nuitee
P
Pascal • solo_traveller • de
10
2026-03-24 • via Nuitee
T
Tony • couple • gb
1
Ended up in a damp smelly room
Pros:

Looked nice

Cons:

Things can go wrong what matters is how it is dealt with.

When we returned to the hotel to check in we were told they could not honour our booking because there was a problem with our room. I wonder if they had over booked

We were told we would be transferred to a sister hotel

Instead of being equivalent, it turned out to be a very ordinary city hotel nothing like the one we had paid for. Our room, the last left, was damp and smelly

They even expected us to pay for our own taxi.

To top it all they did not organise the full breakfast we were promised so we were left to argue with payment

The real test of a business is how they deal with customers when they have made a mistake

This hotel made it clear they did not care

2026-03-24 • via Nuitee