Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Cleanliness issues
Staff service inconsistency

Categories

Cleanliness
8.05
Multiple reviews mentioned issues like mold and uncleaned areas, indicating poor cleanliness standards.
Service
9.02
Some negative experiences were reported regarding staff response, but overall, some guests found the staff to be friendly.
Location
10
Many reviews praised the convenient location, highlighting it as a major positive aspect.
Room Quality
8.56
Rooms were described as comfortable by some but with issues regarding booking discrepancies and noise levels.
Amenities
8.51
Reviews pointed out limited amenities and maintenance issues like noise from the pool pump.
Value for Money
8.04
Many guests felt the hotel did not provide good value for the price paid, especially considering the mentioned issues.
Food and Beverage
9
Breakfast was rated positively by some, but there were mentions of limited food options.
Overall Experience
10
Despite various issues, some guests had an enjoyable experience, particularly praising specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:53

Property Description

Charming Vietnamese-style Accommodation
Silk Queen Hotel offers a charming stay in Hanoi with tastefully furnished rooms and free WiFi. Explore nearby attractions like Ngoc Son Temple, St Joseph’s Cathedral, and Hoan Kiem Lake.

Modern Amenities
Each room at Silk Queen Hotel features air conditioning, a minibar, and a flat-screen TV. Enjoy the convenience of the 24-hour front desk, fitness centre, and business centre.

Authentic Dining Experience
Indulge in Vietnamese cuisine at the buffet restaurant or opt for room service. With friendly staff and a range of services, Silk Queen Hotel ensures a memorable stay in Hanoi. Book now for an unforgettable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for VND 414,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 967 reviews
Cleanliness: 8.05
Service: 9.02
Location: 10
Room Quality: 8.56
Amenities: 8.51
Value for Money: 8.04
Food and Beverage: 9
Overall Experience: 10
I
Isabelle • family_with_children • fr
8
2026-03-14 • via Nuitee
A
Andrea • family_with_children • gb
10
Pros:

Really lovely staff, so helpful, close to everything in the old quarter

2026-03-13 • via Nuitee
C
Clemens • couple • de
9
Toller Aufenthalt in Ha Noi
Pros:

Sehr empfehlenswertes Hotel an der quirligen Hang-Gai-Ha-Straße 100 in idealer Lage zwischen Altstadt und französischem Viertel: Wir hatten ein schönes großes und vor allem ganz ruhiges Zimmer im 6. Stock mit Blick auf eine kleine Parallelstraße. Der schöne Hoam-Kiem-See und mit ihm das Wasserpuppentheater und die "Night Marked Street" (freitags und samstags Abend) sowie die katholische Kathedrale und die berühmte "Trai Street" liegen um die Ecke, den Literaturtempel, das Kriegsgefängnis und das Ho-Chi-Minh-Mausoleum erreicht man zu Fuß nach 20-30 Minuten und die wunderschöne Tran Quoc Pagode am Westsee nach 40 Minuten - man kann sich natürlich auch mit der Rikscha oder dem Stadtrundfahrbus (Startpunkt Nordufer des Hoam-Kiem-Sees) fahren lassen. Sehr freundliches und hilfsbereites Hotelpersonal, exzellents Frühstück (Buffet nach vietnamesischer oder europäischer Art). Viele kleine Läden und Restaurants sind überall in der Nähe. Wir kommen gerne wieder!

2026-03-13 • via Nuitee
J
Julie • extended_group • nz
8
Would definitely stay again
Pros:

Location and beds were very comfortable and rooms clean. Great staff

Cons:

Not applicable

2026-03-12 • via Nuitee
S
Stephanie • extended_group • gb
4
Ok
Pros:

Location. Room was a good size for 3 people. Comfortable beds. Breakfast good

Cons:

Reception staff arguementative
Charged us for ‘washing’ sheet and duvet cover. Also charged for some bottles of water. Mould and dirty grouting in bathroom. Old fashioned shower in bath which easily flooded floors

2026-03-11 • via Nuitee
G
Gerd • couple • de
1
Voll überteuert-Fenster zum Lichtschacht mit Gitterstäben wie im Gefängnis nach 1 Nacht abgereist!
2026-03-10 • via Nuitee
J
Johannes • couple • nl
8
Goed verblijf op een centrale plaats
Pros:

De ligging

Cons:

Een beetje clean.

2026-03-09 • via Nuitee
M
Meabh • extended_group • ie
10
2026-03-09 • via Nuitee
J
jennifer et michel • family_with_children • fr
10
Pros:

Très bien

2026-03-06 • via Nuitee
J
jennifer et michel • family_with_children • fr
10
Pros:

Hotel bien placé,personnel très gentil
Chambre propre et grande

Cons:

Rien à signaler

2026-03-06 • via Nuitee
L
Lukasz • family_with_children • pl
8
2026-03-06 • via Nuitee
J
jennifer et michel • family_with_children • fr
10
Pros:

Très bien placé et bel établissement 👍

Cons:

Ras

2026-03-06 • via Nuitee
S
Sylvia • family_with_children • fr
7
Quelques points à revoir mais très bonne situation
Pros:

L'emplacement de l'hôtel est parfait. Proche du vieux quartier, rue très animée avec beaucoup de commerces.
Le personnel est très sympathique et réactif.
Le lit et oreillers sont confortables.

Cons:

La climatisation n'était pas optimale, les finitions de la chambre n'étaient pas parfaites pour le tarif payé (eau froide parfois sous la douche, lumières ne fonctionnaient pas sur la terrasse, des petites fissures sur les murs...)

2026-03-01 • via Nuitee
J
Jodie • family_with_children • nz
10
Pros:

Great staff, great location, great breakfast, great air con. We ended up rebooking on our return to Hanoi after a trip to Sapa. Highly recommend.

2026-03-01 • via Nuitee
W
william • solo_traveller • gb
6
I would give it a miss, suite was ok at best but not worth price
Pros:

Location

Cons:

I reported a problem with the toilet in the first hour. They said it was fixed but was broken for full stay.

2026-02-28 • via Nuitee
C
Claude • couple • ca
10
2026-02-24 • via Nuitee
S
SZMIEDTOO • family_with_children • fr
10
Pros:

L'emplacement est idéal et l'hôtel est calme et très agréable. Le personnel est charmant et toujours disponible.

2026-02-22 • via Nuitee
R
Reza • family_with_children • no
8
Pros:

Profasionality of Staff, smiling and helping.

Cons:

Could make it more clean

2026-02-22 • via Nuitee
P
Paul • solo_traveller • au
9
Great Hotel close to everything
Pros:

Great staff, door staff always smiling
Room clean and tidy, great bed and pillows

Cons:

The only thing we don’t like is there wasn’t a walk in shower

2026-01-31 • via Nuitee
D
Doğan • family_with_children • tr
9
Pros:

Konumu harikaydı. Her önemli yer yürüyüş mesafesinde. Etrafında yemek yemek için her bütçeye hitap eden çok sayıda mekan var. Yakınında cuma, cumartesi ve pazar günleri açılan çok büyük bir sokak pazarı bulunuyor. Göle yaklaşık 100 metre mesafede. Çalışanlar çok ilgili, güler yüzlü. Otel tertemiz.

Cons:

Kahvalyı konusunda birçok otelle yarışır ancak peynir, zeytin bağımlısı biri olarak eksik kaldı. Yine de aç kalmanız mümkün değil.

2026-01-30 • via Nuitee