Lotte Hotel Hanoi

Hotels
•
Lotte Hotels
9.8 (1310 reviews)
54 Lieu Giai Street , Hanoi , vn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Modern facilities
Friendly staff
Great location
Clean rooms
Cons:
Delayed check-in for one guest
Weak shower drainage in a tall building

Categories

Cleanliness
9.75
The hotel is described as very clean and well-maintained.
Service
10
Staff friendliness and helpfulness received high praise.
Location
10
The location is great, with many nearby attractions.
Room Quality
9.72
Rooms are spacious and comfortable, meeting expectations.
Amenities
9.76
Facilities are complete with a spa and pools.
Value for Money
9.71
The overall experience and facilities justify the pricing.
Food and Beverage
9.74
Breakfast and food quality received positive mentions.
Overall Experience
9.7
Overall sentiment is highly positive, exceeding expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:15

Property Description

Luxurious Accommodation with Modern Amenities

Strategically located in Hanoi, Lotte Hotel Hanoi offers modern and luxurious accommodation with free WiFi access throughout the property. It features an outdoor pool, indoor pool, a fitness centre, sauna facility, and free parking on site. Guests enjoy free early check-in and late check-out.

Convenient Location and Nearby Attractions

This non-smoking hotel is just 1.2 km from Giang Vo Exhibition Centre and 1.8 km from Vietnam Museum of Ethnology. The famous One Pillar Pagoda is 2.2 km away, while Noi Bai International Airport is accessible within a 20 km drive.

Exceptional Services and Dining Options

At Lotte Hotel Hanoi, guests may indulge in a pampering massage at the spa. The friendly 24-hour front desk staff can assist with laundry, car rental, and tour arrangements. The in-house restaurant serves a delectable selection of local and Western dishes, with room service options available for guests’ convenience.

Book your stay at Lotte Hotel Hanoi for a luxurious and convenient experience.

Important information:

Please note that due to the nature of the Club Lounge, guests must be at least 12 years old to gain access and entry.

Please note that maintenance work will be carried out and closed from first Monday of each month, the outdoor swimming pool heating system is typically operated only in Saturdays and Sundays, the operation schedule might be adjusted according to the actual weather conditions.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 11 years old and over stay for VND 940,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 1310 reviews
Cleanliness: 9.75
Service: 10
Location: 10
Room Quality: 9.72
Amenities: 9.76
Value for Money: 9.71
Food and Beverage: 9.74
Overall Experience: 9.7
Z
zohar • family_with_children • il
7
2026-03-21 • via Nuitee
惠琪 • couple • tw
9
2026-03-18 • via Nuitee
M
Masako • solo_traveller • jp
7
高い
Pros:

立地

Cons:

立地
高い

2026-03-16 • via Nuitee
Y
YUTAKA • couple • jp
8
良い
Pros:

朝食が美味しい

Cons:

フロントフロアでエレベーターを乗り換えないと部屋に行けない

2026-03-13 • via Nuitee
K
KOJI • solo_traveller • vn
8
スタッフの対応
Pros:

スタッフはいつも素晴らしい対応
フロントも素早く対応気持ち良くチャックアウト出来ました

Cons:

シャワーの水量はいつも良くないので、改善希望

2026-03-13 • via Nuitee
V
vadim • family_with_children • ru
10
2026-03-13 • via Nuitee
D
Daniella • solo_traveller • no
9
2026-03-10 • via Nuitee
N
Nguyen • couple • vn
10
Best hotel in Hanoi for me.
2026-03-10 • via Nuitee
K
Kazuho • solo_traveller • jp
9
Pros:

事前に領収書に関する確認をメールでしました。大変迅速かつ的確に返答およびご対応を頂くことが出来ました。スタッフの皆さんは対応大変丁寧かつ綺麗な英語で対応して頂き、チェックインからアウトまで安心して過ごすことが出来ました。
部屋は十分な広さで、ゆっくりと体を休めることが出来ました。一方で、広めのデスクとデスクスタンドもあったので仕事も捗りました。インターネットのコネクトも快適でした。

2026-03-10 • via Nuitee
F
Flavio • extended_group • ch
10
2026-03-05 • via Nuitee
M
Marco Gabriel • couple • ch
10
Hervorragend!
Pros:

Unser Zimmer im 48. Stock bot uns einen unglaublichen Ausblick über Hanoi. Das Zimmer war sehr geräumig und komfortabel, allein das Badezimmer und die Dusche waren riesig.
Das Bett war äusserst bequem und so platziert, dass man selbst von dort aus über die ganze Stadt blicken konnte.
Die Nespresso Maschine im Zimmer war zusätzlich ein schönes Plus — so konnten wir an einem regnerischen Tag vom Bett aus mit Kaffee dem quirligen Treiben Hanois zusehen.
Die Mitarbeitenden waren sehr, sehr freundlich. Der Herr beim Check-In war extrem herzlich und man konnte wirklich spüren, dass er seinen Job nicht nur machte, sondern liebte: Er war äusserst humorvoll, sehr engagiert und wahnsinnig herzlich im Umgang.
Dies fiel uns zusätzlich aber nicht nur bei ihm, sondern bei fast allen Mitarbeitenden auf: Man wurde wahrgenommen, vom Reinigungspersonal über das Restaurant bis hin zum Check-Out: Persönlich auf ganzer Linie und stets darauf fokussiert, zu helfen. Wirklich toll!

Cons:

Einziger Nachteil (aber das wussten wir im Voraus) ist die Lage: Das Hotel liegt nicht in der Altstadt. Bis zu den Sehenswürdigkeiten läuft man circa eine Stunde. Für uns war das Hotel nach der Kreuzfahrt dennoch die richtige Wahl zum Verweilen und Entspannen. Durch die Lage ist die Fahrt zum Flughafen deutlich kürzer wie als aus der Altstadt.

2026-02-27 • via Nuitee
J
Jennifer • couple • ph
10
2026-02-25 • via Nuitee
K
KOJI • solo_traveller • vn
9
いつも同じサービス
Pros:

いつもと同じサービス

Cons:

混雑していて落ち着かない

2026-02-24 • via Nuitee
K
Kumarendran • couple • sg
10
Exceptional hotel, the staff take the credit
Pros:

From the front office to the room service, roof top all of the staff were fantastic. They were exceptional to accommodate our needs. They had the will to go the extra mile

Cons:

Couldn’t think of anything

2026-02-23 • via Nuitee
P
Phatsarut • couple • th
10
2026-02-23 • via Nuitee
J
Joel • family_with_children • us
10
Great Stay
Pros:

The service, the people and the ambience

Cons:

Changing elevatora

2026-02-22 • via Nuitee
J
Janet • couple • gb
10
You MUST stay here in Hanoi
Pros:

The staff at this hotel really made our stay magical. Especially Than and Anh !!
They were really friendly and welcoming. It felt very much like family.

Cons:

Nothing, it was ALL superb!!

2026-02-14 • via Nuitee
K
KOJI • solo_traveller • vn
8
スタッフはいつも最高
Pros:

朝食は品数多々、美味しい
ラウンジも静かで過ごしやすい

Cons:

朝食　ラウンジ共にメニューが毎回同じ
混雑している
混雑していてエレベーターに乗るのに時間がかかるなど

2026-02-14 • via Nuitee
M
Murat • extended_group • tr
10
2026-02-13 • via Nuitee
Y
Yuki • solo_traveller • jp
7
良かった
Pros:

部屋と景色が綺麗だった。

Cons:

朝ごはんなどは、近くの一泊一万円程度のホテルとあまり変わらない印象だった。

2026-02-12 • via Nuitee