Courtyard by Marriott Richmond Downtown

Hotels
•
Courtyard by Marriott
9 (523 reviews)
1320 East Cary Street , Richmond , us

listing image 1
Show all photos
Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Great location
Cleanliness
Room quality
Cons:
Poor service
No free parking

Categories

Cleanliness
9.25
Cleanliness was highlighted positively in multiple reviews.
Service
7.75
Terrible customer service experience reported, especially regarding valet service.
Location
9.75
Great location in the city center appreciated by guests.
Room Quality
9.25
Spacious rooms and comfortable bedding noted positively.
Amenities
9.25
Amenities such as free parking and cleanliness were appreciated.
Value for Money
8.75
Concerns about no free parking for a high room price.
Food and Beverage
8.75
Breakfast options were limited, but quality was appreciated.
Overall Experience
9.25
Mixed experiences; several guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:01

Property Description

Luxurious Accommodations
Experience comfort and style at Courtyard by Marriott Richmond Downtown. Each room is equipped with modern amenities including a TV, air conditioning, and complimentary WiFi. Relax in a cozy environment with a microwave and ironing facilities for your convenience.

Fitness Center and Meeting Facilities
Stay active during your stay with access to our fitness center. Whether you want to keep up with your workout routine or unwind after a busy day, our facilities are designed to meet your needs. Additionally, take advantage of our meeting facilities for your business or event needs.

Exceptional Service
Our 24-hour front desk is always available to assist you, ensuring a seamless and enjoyable stay. From check-in to check-out, our dedicated staff is committed to providing top-notch service to make your visit memorable.

Book your stay at Courtyard by Marriott Richmond Downtown now for a delightful and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

9
Based on 523 reviews
Cleanliness: 9.25
Service: 7.75
Location: 9.75
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
J
Joseph • solo_traveller • us
9
2026-03-07 • via Nuitee
G
Greg • couple • us
8
2026-03-05 • via Nuitee
A
Allison • family_with_children • us
8
2026-03-02 • via Nuitee
J
jessicalpowell2 • Business • Tampa, Florida
10
Great hotel with great valet
Pros:

Cliff the valet guy was one of the best parts about this stay! Always had a smile on his face and was so friendly when I went to pick up my car each morning. The hotel rooms are nice as well.

2026-03-01 • via Tripadvisor
3
399nichellet • Family
10
Personal trip with family
Pros:

Our time here was very good and we enjoyed our stay ...special shout out to Cliff Harris who was both helpful and entertaining! Will definetly visit agian.

2026-02-09 • via Tripadvisor
B
bethrR9330ZS • Business
10
Amazing and fun!
Pros:

Cliff the valet was amazing! We danced outside and had a great time! He is a ray of sunshine! Go see him, hit it up with his comedy routine at the tobacco company but also come to the courtyard so you can see him there, too

2026-02-05 • via Tripadvisor
C
Connector49871298031 • Business
8
Great for my one night stay
Pros:

I stayed here for a night for a work trip. The front desk staff were nice and helpful with restaurant suggestions. My room was clean but I had to flush the toilet a few times for it to clear. Valet parking was located right at the front. Cliff, the valet attendant, was friendly and thoroughly explained the process for requesting your car.

2026-01-30 • via Tripadvisor
D
Departure46952381630 • Business
10
Great Stay and Staff!
Pros:

My short stay was great! Room was cozy and staff were so welcoming especially Cliff! Had a blast would definitely recommend!

2026-01-30 • via Tripadvisor
M
messiahp2026 • Solo travel
10
Amazing
Pros:

Hotel experience was amazing great food good food and hospitality the valet guy name angel was very respectful and kind will come back again.

2026-01-20 • via Tripadvisor
A
Austin • couple • us
9
2026-01-20 • via Nuitee
D
Donald • solo_traveller • us
10
A bit pricey, but a nice place to stay.
Pros:

The hotel is very nice, very clean, and a great location. Friendly and courteous staff. Check in was painless and easy

Cons:

The price. The pandemic is over. Stop with the bullshit high prices.

2026-01-19 • via Nuitee
P
Patrice • couple • us
10
Pros:

Freshly made breakfast burritos were excellent just didn’t have Salsa as the establishment was out.

2026-01-19 • via Nuitee
L
Lorraine • couple • us
10
Amazing stay!!!
Pros:

Very clean, great customer service.

Cons:

N/A

2026-01-19 • via Nuitee
J
Jameelah • couple • us
8
Pros:

The hotel was great.

Cons:

My car was broken into at the garage that was recommended. Because I booked through booking.com there was nothing the hotel could/would do. Meanwhile, others who also had their cars broken into were comped because they booked directly through Marriot.

2026-01-19 • via Nuitee
T
Teresa • couple • us
10
Our stay was very nice!
Pros:

The location was great!

2026-01-19 • via Nuitee
A
Andrew • solo_traveller • us
8
2026-01-19 • via Nuitee
C
Crystal • couple • us
8
2026-01-19 • via Nuitee
M
Megan • extended_group • us
5
Hotel room was nice, I did not sleep bc I was awoken to brawl going on outside shortly after starting to fall asleep. I
Pros:

It presented well. Really didn’t explore the hotel.

2026-01-13 • via Nuitee
T
Tau • family_with_children • us
10
2026-01-06 • via Nuitee
R
Raya • family_with_children • lv
9
Pros:

Very comfortable, staff was exellent. Location is very good

Cons:

The breakfast was poor

2026-01-05 • via Nuitee