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Facilities
Property facilities
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Free beach shuttle
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Family rooms
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Lift / Elevator
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Express check-in/check-out
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Face masks for guests available
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ATM/banking
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Shopping on site
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Free beach shuttle
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Fitness facilities (surcharge)
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Internet access
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Wine release events
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Reception hall
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Secured parking
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Bicycle-friendly property
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Experience comfort and style at Courtyard by Marriott Richmond Downtown. Each room is equipped with modern amenities including a TV, air conditioning, and complimentary WiFi. Relax in a cozy environment with a microwave and ironing facilities for your convenience.
Fitness Center and Meeting Facilities
Stay active during your stay with access to our fitness center. Whether you want to keep up with your workout routine or unwind after a busy day, our facilities are designed to meet your needs. Additionally, take advantage of our meeting facilities for your business or event needs.
Exceptional Service
Our 24-hour front desk is always available to assist you, ensuring a seamless and enjoyable stay. From check-in to check-out, our dedicated staff is committed to providing top-notch service to make your visit memorable.
Book your stay at Courtyard by Marriott Richmond Downtown now for a delightful and convenient experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and costs USD 32 per day.
Location
Guest Reviews
The property was ok. I didn't like the parking - I had to pay daily. :(
Poor Customer Service - I had to ask for Wi-Fi access and other items.
The staff was excellent and everything was very clean! We absolutely adored Ben and I thought it was very sweet that he remembered my daughter from the night before and asked about her dance competition. In fact, every staff member we talked to about why we were staying at the hotel asked how she did and wished her a happy birthday on Saturday!
I know we were in downtown Richmond, but I thought it was a bit expensive for a 2 night stay that didn't include breakfast or parking, not even complimentary coffee.
Location
Nothing to report.
Everyone was friendly and the hotel was clean
No comments ! Perfect
Beautifully appointed and updated. More luxurious than other Marriott locations I have stayed at.
N/a
Excellent customer service! Valet Staff was Outstanding! Especially, Ellius!
Valet service was terrific Trevon did a great job taking care of my car. I would definitely visit again. Hotel service was wonderful as well.
The hotel was having computer issues that day. I had booked a corner room with 2 queen beds. We checked in for our Corner Room, but were told there wasn't one available. The last available corner room had been given to another couple requesting a room upgrade. I was told the front desk person who did this was new and should not have done this in light of the computer issues. I was told by the supervisor, Catherine Bautista, we would be put in another 2 queen room and the first night would not be charged. We were also told we could have a complimentary breakfast at Starbucks the next morning. We were switched to a corner room for Saturday night. When we checked out on Sunday, not only was the room given to us for Friday night charged to our bill, but the charge was HIGHER than our corner room nightly charge AND all of the Starbucks items were charged to the room. I called Catherine Bautista several times and left messages asking for assistance as well as sent her an email on December 8, 2025 and none of this communication received a response. I was very disappointed and have been staying at the Quirk Hotel when in Richmond since this occurred.
Das Zimmer ist sehr gross und es war überaus sauber.
Das Hotel ist etwas in die Jahre gekommen. Klimaanlage war extrem laut.
It was clean and the outdoor space was great. It was close to restaurants.
The parking was a bit stressful. Parking in a lot down the street was ok.
Location, room layout and overall cleanness.
Breakfast is not what you expect from a 4 star hotel. Hardly any choice. Only 1 type of bread (white toast) that run out when we came and had to wait 10 minutes to get it filled up. No cheese or any premium ingredients to hope for; only industrial food. In light of this, spending $400 for 1 night appears on the high side.
The staff was amazing. The room was clean.
The room was definitely tiny, and had a view of an alley with overflowing trash. Fine for just 1 night though. The valet took 40 min to get our card.
I was staying in Richmond for two nights for business. It feels like a new hotel and a friendly staff. A few good restaurants within a short walk of the hotel
Fitness room is just okay
Nothing special about the hotel or stay...a few negatives
-No real value if a Platinum member...one free food item from their snack section
-No daily house cleaning
-The water bottle froze in their refrigerator overnight...told staff next morning who promised to fix it...happened again the 2nd night never fixed
An average stay
Easy booking, quiet, employees were fantastic and location.
Leaking toilet and wet spot on floor. The breakfast on the Courtyard side didn’t show up so we went to the Residence side for breakfast.
Everything
The fact that I did not go to sleep until 4 am because of the incredibly RUDE guests beside us were slamming doors, screaming, cursing to the tops of their lungs! I tried calling the front desk MULTIPLE times, however, nobody answered the phone one time!!
Also, the fact that a shuttle only runs from 7 am-7pm is crazy!
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