Courtyard by Marriott Richmond Downtown

Hotels
Courtyard by Marriott
9 (584 reviews)
1320 East Cary Street , Richmond , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Cleanliness
Room quality
Cons:
Poor service
No free parking

Categories

Cleanliness
9.25
Cleanliness was highlighted positively in multiple reviews.
Service
7.75
Terrible customer service experience reported, especially regarding valet service.
Location
9.75
Great location in the city center appreciated by guests.
Room Quality
9.25
Spacious rooms and comfortable bedding noted positively.
Amenities
9.25
Amenities such as free parking and cleanliness were appreciated.
Value for Money
8.75
Concerns about no free parking for a high room price.
Food and Beverage
8.75
Breakfast options were limited, but quality was appreciated.
Overall Experience
9.25
Mixed experiences; several guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:01

Property Description

Luxurious Accommodations
Experience comfort and style at Courtyard by Marriott Richmond Downtown. Each room is equipped with modern amenities including a TV, air conditioning, and complimentary WiFi. Relax in a cozy environment with a microwave and ironing facilities for your convenience.

Fitness Center and Meeting Facilities
Stay active during your stay with access to our fitness center. Whether you want to keep up with your workout routine or unwind after a busy day, our facilities are designed to meet your needs. Additionally, take advantage of our meeting facilities for your business or event needs.

Exceptional Service
Our 24-hour front desk is always available to assist you, ensuring a seamless and enjoyable stay. From check-in to check-out, our dedicated staff is committed to providing top-notch service to make your visit memorable.

Book your stay at Courtyard by Marriott Richmond Downtown now for a delightful and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

9
Based on 584 reviews
Cleanliness: 9.25
Service: 7.75
Location: 9.75
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
M
MORVANT solo_traveller fr
8
Perfect location in downtown Richmond
Pros:

Well located

Cons:

A bit expensive

2026-08-13 via Nuitee
K
Karin solo_traveller de
3
Internet
Pros:

Das Zimmer war Sauber Frühstück war gut

Cons:

Kein Internet im Hotel Es gab zwar Internet vom Hotel aber im Zimmer und auch sonst im Hotel kam leider nichts an
Schade

2026-08-04 via Nuitee
T
Tony couple us
10
We had a wonderful experience.
Pros:

Location was excellent, parking was great. Lots of places to walk to. Hotel was very clean and pleasant.

Cons:

Nothing

2026-08-02 via Nuitee
C
Christopher extended_group us
10
2026-08-02 via Nuitee
K
kardashr Solo travel Haymarket, Prince William County, Virginia
6
There are probably better places to stay in Richmond
Pros:

Room is fine location is good - parking absolutely outrageous and frustrating as it is contracted with an outside company and so the hotel takes no responsibility.
Breakfast was awful.

2026-07-26 via Tripadvisor
A
Anthony solo_traveller us
10
2026-07-23 via Nuitee
K
KCfromKCNY Couples New York City, New York
8
Perfect stop
Pros:

Stayed here on our way to Myrtle Beach. Extremely clean, comfortable beds and great staff. Plenty of places to eat in the area. The perfect stop in Richmond .

2026-07-20 via Tripadvisor
A
andrealI1402PI Family
10
Wonderful Hotel
Pros:

The location, the cleanliness and the efficiency of this hotel was splendid. In particular, an employee by the name of Emma was fantastic.

2026-07-10 via Tripadvisor
A
Andrea couple us
9
Pros:

Great location, friendly staff, clean

2026-07-03 via Nuitee
H
H4020JSkarlam Solo travel
10
This might be the best service I’ve experienced
Pros:

This was my first time at this hotel, I did valet service and I think the valet guys name was Arkeem, he was very pleasant, efficient and I actually felt like he cared about my car. I’ve been to several other hotels in the downtown Richmond area and this one had to be the nicest! Thanks for a great stay!

2026-06-29 via Tripadvisor
1
154jajat Couples
10
Couples mini vacation
Pros:

Hotel was excellent & the valet did amazing job specially Mr. Arkeem above & beyond will definitely will be coming back.

2026-06-29 via Tripadvisor
S
shanisew2026 Solo travel
10
Enjoyable
Pros:

The hotel was amazing and will come back again. Thank you to Arkeem !!

2026-06-29 via Tripadvisor
C
cynthiac960 Family Chula Vista, California
10
I arrived late but the staff was very helpful as I was exhausted
Pros:

The one thing that stood out the most was how clean the rooms were and the friend ness of the staff.

2026-06-29 via Tripadvisor
L
libertyl75 Family
10
Top notch valet service
Pros:

we had a wonderful stay, but one of the highlights was the valet service. I especially want to recognize Jonas who went above and beyond during our visit he was always friendly, greeted us with a smile, and was incredibly quick to bring our car around. He also took the time to answerour questions and made us feel welcome every time we came and went. It’s employees like him who make a great hotel experience even better thank you Jonas for your outstanding service

2026-06-29 via Tripadvisor
T
Tharrington couple us
10
Definitely returning
Pros:

The location was great -- we could walk to everything. Parking was close-by, and the lobby was easily accessible.

Cons:

The Wi-Fi was weak. Not really a dislike, but it definitely could be upgraded.

2026-06-24 via Nuitee
J
Jeanne M solo_traveller gb
10
Super comfy stay
Pros:

The bed was super comfy, the room, the towels were super sift, the room was spacious and the bathroom products smelled beautiful

Cons:

Wish I could have stayed longer

2026-06-22 via Nuitee
X
X3427QLjeffs Family Richmond, Virginia
10
Perfect
Pros:

Great service, my favorite place to stay in Richmond!

2026-06-16 via Tripadvisor
S
Savan solo_traveller us
10
2026-06-15 via Nuitee
B
Barbara solo_traveller us
8
2026-06-13 via Nuitee
J
Jimmy solo_traveller us
8
Very nice place, just need a little maintenance but
Pros:

It was clean and secure. All staff were very friendly.

Cons:

The bathroom light flickered and was not working as it should. The door to the desk where the refrigerator was located was hanging off the hinge and the bed was hard and not comfortable

2026-06-11 via Nuitee