Courtyard by Marriott Richmond Downtown

Hotels
•
Courtyard by Marriott
9 (544 reviews)
1320 East Cary Street , Richmond , us

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Great location
Cleanliness
Room quality
Cons:
Poor service
No free parking

Categories

Cleanliness
9.25
Cleanliness was highlighted positively in multiple reviews.
Service
7.75
Terrible customer service experience reported, especially regarding valet service.
Location
9.75
Great location in the city center appreciated by guests.
Room Quality
9.25
Spacious rooms and comfortable bedding noted positively.
Amenities
9.25
Amenities such as free parking and cleanliness were appreciated.
Value for Money
8.75
Concerns about no free parking for a high room price.
Food and Beverage
8.75
Breakfast options were limited, but quality was appreciated.
Overall Experience
9.25
Mixed experiences; several guests enjoyed their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:01

Property Description

Luxurious Accommodations
Experience comfort and style at Courtyard by Marriott Richmond Downtown. Each room is equipped with modern amenities including a TV, air conditioning, and complimentary WiFi. Relax in a cozy environment with a microwave and ironing facilities for your convenience.

Fitness Center and Meeting Facilities
Stay active during your stay with access to our fitness center. Whether you want to keep up with your workout routine or unwind after a busy day, our facilities are designed to meet your needs. Additionally, take advantage of our meeting facilities for your business or event needs.

Exceptional Service
Our 24-hour front desk is always available to assist you, ensuring a seamless and enjoyable stay. From check-in to check-out, our dedicated staff is committed to providing top-notch service to make your visit memorable.

Book your stay at Courtyard by Marriott Richmond Downtown now for a delightful and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 32 per day.

Location

Guest Reviews

9
Based on 544 reviews
Cleanliness: 9.25
Service: 7.75
Location: 9.75
Room Quality: 9.25
Amenities: 9.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
S
sandlake1 • couple • us
9
2026-04-15 • via Nuitee
S
Shpend • couple • ch
6
Pros:

Das Zimmer ist sehr gross und es war überaus sauber.

Cons:

Das Hotel ist etwas in die Jahre gekommen. Klimaanlage war extrem laut.

2026-04-06 • via Nuitee
M
Melissa • solo_traveller • us
8
It was clean and comfortable.
Pros:

It was clean and the outdoor space was great. It was close to restaurants.

Cons:

The parking was a bit stressful. Parking in a lot down the street was ok.

2026-04-05 • via Nuitee
K
Kari • couple • us
8
2026-04-02 • via Nuitee
P
Paolo Ennio • family_with_children • lu
4
Great hotel if you skip breakfast.
Pros:

Location, room layout and overall cleanness.

Cons:

Breakfast is not what you expect from a 4 star hotel. Hardly any choice. Only 1 type of bread (white toast) that run out when we came and had to wait 10 minutes to get it filled up. No cheese or any premium ingredients to hope for; only industrial food. In light of this, spending $400 for 1 night appears on the high side.

2026-03-31 • via Nuitee
M
Marylea • couple • us
8
2026-03-30 • via Nuitee
J
JACQUELINE • family_with_children • us
9
Clean, great location, excellent staff!
Pros:

The staff was amazing. The room was clean.

Cons:

The room was definitely tiny, and had a view of an alley with overflowing trash. Fine for just 1 night though. The valet took 40 min to get our card.

2026-03-30 • via Nuitee
A
AlcoholProf • Business • New York City, New York
6
An Average Stay in a Average Courtyard...no value for Platinum member
Pros:

I was staying in Richmond for two nights for business. It feels like a new hotel and a friendly staff. A few good restaurants within a short walk of the hotel

Fitness room is just okay

Nothing special about the hotel or stay...a few negatives
-No real value if a Platinum member...one free food item from their snack section
-No daily house cleaning
-The water bottle froze in their refrigerator overnight...told staff next morning who promised to fix it...happened again the 2nd night never fixed

An average stay

2026-03-26 • via Tripadvisor
J
Judith • extended_group • us
7
Great employees and location.
Pros:

Easy booking, quiet, employees were fantastic and location.

Cons:

Leaking toilet and wet spot on floor. The breakfast on the Courtyard side didn’t show up so we went to the Residence side for breakfast.

2026-03-19 • via Nuitee
S
Shameka • couple • us
9
2026-03-15 • via Nuitee
B
Brandi • family_with_children • us
8
It was a great hotel with super nice staff!
Pros:

Everything

Cons:

The fact that I did not go to sleep until 4 am because of the incredibly RUDE guests beside us were slamming doors, screaming, cursing to the tops of their lungs! I tried calling the front desk MULTIPLE times, however, nobody answered the phone one time!!

Also, the fact that a shuttle only runs from 7 am-7pm is crazy!

2026-03-14 • via Nuitee
M
Maria • family_with_children • us
5
Cons:

Too noisy

2026-03-11 • via Nuitee
J
Joseph • solo_traveller • us
9
2026-03-07 • via Nuitee
G
Greg • couple • us
8
2026-03-05 • via Nuitee
A
Allison • family_with_children • us
8
2026-03-02 • via Nuitee
J
jessicalpowell2 • Business • Tampa, Florida
10
Great hotel with great valet
Pros:

Cliff the valet guy was one of the best parts about this stay! Always had a smile on his face and was so friendly when I went to pick up my car each morning. The hotel rooms are nice as well.

2026-03-01 • via Tripadvisor
3
399nichellet • Family
10
Personal trip with family
Pros:

Our time here was very good and we enjoyed our stay ...special shout out to Cliff Harris who was both helpful and entertaining! Will definetly visit agian.

2026-02-09 • via Tripadvisor
B
bethrR9330ZS • Business
10
Amazing and fun!
Pros:

Cliff the valet was amazing! We danced outside and had a great time! He is a ray of sunshine! Go see him, hit it up with his comedy routine at the tobacco company but also come to the courtyard so you can see him there, too

2026-02-05 • via Tripadvisor
C
Connector49871298031 • Business
8
Great for my one night stay
Pros:

I stayed here for a night for a work trip. The front desk staff were nice and helpful with restaurant suggestions. My room was clean but I had to flush the toilet a few times for it to clear. Valet parking was located right at the front. Cliff, the valet attendant, was friendly and thoroughly explained the process for requesting your car.

2026-01-30 • via Tripadvisor
D
Departure46952381630 • Business
10
Great Stay and Staff!
Pros:

My short stay was great! Room was cozy and staff were so welcoming especially Cliff! Had a blast would definitely recommend!

2026-01-30 • via Tripadvisor