The New Inn Hotel

Main problem was lack of preparedness. Had to ask for toilet paper as there was none in the bathroom. Then we had a kettle but no coffee/tea/milk in room. Problems that should not have arisen but were all resolved quickly. Steps to the shower made access extremely difficult for anyone suffering lack of mobility.

The hotel was lovely, Clean, warm and friendly. I ate in one evening and the food was excellent. Served promptly, hot and plentiful. My experience with the hotel was very good but my experience with hotels.com not good at all. I booked a pay on arrival at the hotel but 3 days beforehand the fee was taken from my bank account to pay a hotel with the same name, but 250 miles away. This led to my bank account being blocked and me being stranded away on holiday without access to my funds. The hotel are trying to help in this but it us the booking company at fault - and so far they have done absolutely nothing to help!

It’s nice

worst room ever! dirty and stained carpets, no soap or shower gel, dust and sticky surfaces. TV remote with leaked batteries, some random TV receiver on the floor but didn't work. Bed mattress ware bad to. Worst of all... between the windows and curtains there ware 20-30 fly's... got rid of them only to be awaken 5-6AM by another 20-30 fly's and a wasp.... and all this cost me £90!!!!! Had no other option but to stay as I arrived after 7PM and had to be on the road by 8 next day... food in the pub is not any better. had cheese burger over £10 and taste was similar to food from a food truck on a car boot market... I am looking on getting my money back or at least half. Shame as locals are really nice and friendly ppl.

it was a old pub its what i expected in the right area for us it was clean everything worked but needs up-dating but not to much staff and food was great loved it

I have no intrinsic idea why this 'hotel' is advertised on the Expedia website. The room was scruffy ('tired' is too kind a description), the skirting boards and carpets dirty, there was no soap or hot water. The bedding was stained. I left after one night. When I spoke with the landlord the following day, his use of the vernacular was astounding - not exactly Welsh Hospitality at its best! This establishment should be avoided at all costs. A total waste of money.

The owner was aggressive, swearing at us and staff, banging on our door like the police

The inn brought me home to Wales and was a shelter from a storm within a warm community. Dai will go above and beyond to care for his own and strangers. My room at the inn will carry memories, as I am sure is the experience for many. I could have won a walk up a mountain - another time. Thank you and your staff Dai:-)

old world charm, friendly staff. Good quality linen.

Comfortable, clean room; but ‘tired’ decoration and no milk/coffee ( but there was tea and sugar! ). No ‘complimentary’ soap/shampoo in the bathroom. Easy check in/out and friendly, helpful staff.

Very good location. Loveky staff.

Checked in. Walked out. Fireallarms disconnected. Dirty rooms and damp.

Very basic accomodation. No frills stay

beautiful setting and friendly host helpful and willing staff convenient to Bala wwithout the over inflated prices

I love the New Inn! Always feel so welcome and the beds are super comfy.

Quiet location, no local shop. Booked due to location inbetween tourist attractions. Staff friendly and helpful. Smoke alarm covered up. Door to bathroom opened inwards so not much room in very small bathroom, hot water tap only trickling, no clothes/ coat hangers. Someone tried handle of door whilst trying to sleep.

Great welcome by staff, great dinner, amazing room spot clean and mountain air breeze is lovely.. great stay..thank you.

Sadly I can’t say much positive. The wifi didn’t work (and there was no phone coverage). Not too much of a problem normally but we needed to drown out the incredibly loud party going on downstairs, including having on the piano… and general screaming! The TV also didn’t work so that was not an option either. Around 40/50 late teens, very drunk, and running up and down the stairs to the accommodation and shouting in the halls. The walls are so thin that we might as well have been in the party. The owner did offer to transfer us to a completely empty building (that was pretty unappealing on walking in) that he told us had no heating on. My daughter was terrified to move over and the rooms were not great, with beds jammed into small rooms (but I guess it was nice to offer to move us). Our room generally was pretty shabby, much like a bunkhouse but twice the price of the bunk houses I’d seen. When we left in the morning I couldn’t find anyone and the pub area was locked with the lights off… when I called to explain where we’d left the key (a fellow guest helped up to find the way out of the building) owner did say he was in the breakfast room, however nobody had mentioned a breakfast room and there was no indication there was one with the fellow guest saying he’d seen the owner leave. We got barely any sleep, had I been alone I’d have asked for my money back and slept in the car! Sorry, wish I could have a nice review.

NOT welcoming, shower inadequate, quite dirty. Pictures are deceiving. Could hear all conversations from other rooms. WiFi didn’t work Would not recommend

Stayed two nights, friendly pub with good food .
Staff were great, location fabulous.
Rooms were clean and good shower, mattress a little lumpy but overall great value for money would definitely use again.