Quest Hotel Darmo - Surabaya by ASTON

Hotels
•
Quest
8.4 (155 reviews)
Jl.Ronggolawe 27 - 29 , Surabaya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great service
Comfy rooms
Good food
Cons:
Cleanliness issues
Minor defects in facilities

Categories

Cleanliness
7.74
Several reviews indicated issues with cleanliness, including dirty towels and sheets.
Service
9.21
Staff were described as exceptional and polite in multiple reviews.
Location
7.75
The location was mentioned as quiet and somewhat far from the market but not too far from the city center.
Room Quality
8.2
Rooms were generally described as cozy and comfortable, with some issues noted.
Amenities
8.23
Amenities were good but had minor defects and no refill of toiletries.
Value for Money
8.69
Overall perceived as good value, despite some issues.
Food and Beverage
8.74
Breakfast and food services received positive feedback.
Overall Experience
8.61
Mixed sentiment overall, but a favorable experience despite noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:20

Property Description

Modern Accommodation with Free WiFi

Located in the heart of Surabaya, Quest Hotel Darmo - Surabaya by ASTON offers cosy and modernly decorated rooms with free WiFi. The property is just a short drive away from major shopping malls and transportation hubs, making it a convenient choice for both leisure and business travelers.

Convenient Facilities and Services

Guests can enjoy amenities such as an outdoor pool, a fitness centre, and a tour desk for travel assistance. The hotel also offers massage treatments, dry cleaning, and business facilities for added convenience. Whether for work or relaxation, Quest Hotel Darmo has everything you need for a comfortable stay.

Delicious Dining Options

Indulge in a buffet breakfast and authentic Indonesian cuisine at the on-site restaurant, Crystal Cafe. For more dining choices, guests can explore nearby eateries just a few minutes away. Book your stay now and experience the best of Surabaya at Quest Hotel Darmo - Surabaya by ASTON.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.4
Based on 155 reviews
Cleanliness: 7.74
Service: 9.21
Location: 7.75
Room Quality: 8.2
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.74
Overall Experience: 8.61
K
Ka Wai • couple • hk
7
Don't expect much, value for money.
Pros:

Comfortable and clean bed and pillows. Live music in lobby and restaurant. Swimming narrow yet long. Seems like a choice of locals.

Cons:

Many minor defects in design and facilities, like chest blocking the way, bathroom having no lock, poor draining of bathtub, no refill of shower gel and shampoo, etc. But not as bad as said in other comments.

2026-01-19 • via Nuitee
R
Ramiro Israel • family_with_children • es
10
2026-01-10 • via Nuitee
R
Robert • extended_group • be
10
2026-01-06 • via Nuitee
A
Anita Djali • family_with_children • id
4
Sangat tidak rekomen utk menginap disini dgn hrg yg sdh saya bayarkan
Pros:

Lokasinya

Cons:

Handuk yang disediakan adalah handuk tidak layak pakai warnanya bukan putih lagi melainkan abu² alias kotor
Sepreinya juga sama kotor
Tidak ada sabun mandi
Pelayanannya lama
Pencahayaan kamar kurang

2025-12-31 • via Nuitee
D
deddy_dex35 • Solo travel
8
Comfy room
Pros:

Cozy room not spacious but comfy, clean bathroom, good service but unfortunately the location quite silent and dar from kini market but not too far to city central. Choose city view for recommendation.

2025-12-26 • via Tripadvisor
B
Brooke • family_with_children • au
10
Pros:

Great hotel, clean rooms, excellent breakfast and great pool facilities. The staff were exceptional, always polite and gping above and beyond. We will definitely be back again. Very impressed with Quest and their staff.

Cons:

Nothing

2025-10-15 • via Nuitee
G
Ghani • family_with_children • id
9
2025-10-08 • via Nuitee
J
Juwita Christ • extended_group • id
8
2025-09-08 • via Nuitee
A
Amaia • couple • es
8
2025-09-04 • via Nuitee
J
Joerizal • extended_group • my
8
Pros:

Clean

Cons:

Entrance to room door 505, lvl 5 always problem.

2025-08-28 • via Nuitee
P
Purwati • family_with_children • id
10
Pros:

Lantai atas nyaman

Cons:

Bathup g bisa kuras air, (macet)

2025-07-26 • via Nuitee
M
Marlies • family_with_children • nl
7
Pros:

Personeel heel lief en behulpzaam

Cons:

Gehorig

2025-07-14 • via Nuitee
R
Rahmat • extended_group • se
7
2025-07-14 • via Nuitee
C
Collin • family_with_children • sg
10
Pros:

The room size and the price

Cons:

The condition of drainage is not working well

2025-07-07 • via Nuitee
G
Gozali • young couple • id
8
Good and you’ll satisfied
Pros:

The price very affordable , comfortable, staff very friendly .

Cons:

Dark and not too clean for the room . I saw some hair from last customer before me.. but overall it’s good

2025-04-27 • via Nuitee
M
Meander59876088837 • Family
10
Nice place and good service, breakfast lots of choices, the room is good enough at a price
Pros:

Best location, at the center city but nice and comfortable, child friendly, There a swimming pool and gym, Food and beverages lots of choices. good service and helpful always smile too. The room is good enough. Theres many places around for eat.

2025-03-07 • via Tripadvisor
I
Ismail • young couple • my
8
Very good
2025-02-17 • via Nuitee
M
M • family with young children • sg
7
Good
2025-02-15 • via Nuitee
N
Nurul • young couple • my
8
Very good
2025-01-30 • via Nuitee
P
Pramod • review category business travellers • in
7
Good
Pros:

I like you avoid water plastic bottle in side room.

Cons:

While booking, I selected include breakfast, but when I reach hotel, come to know the breakfast is not included.

2025-01-26 • via Nuitee