Excellent Service Suites at Times Square

•NOT A HOTEL! BOOK AT YOUR OWN RISK

•Unclear instructions that upon arrival you would need to call the "agent" for your room.

•Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number.

•The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in.

•Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes)

•Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm.

•We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.

Room was dirty sheet was dirty etc don't book here I will never

old furniture, but the view is good.

부킷빈땅에 위치하여 시내가 가깝고 잘란알로가 바로옆에 있어 좋았습니다
쇼핑몰도 같이 있어 좋았고 방도 넓고 깨끗하고 전망도 좋았습니다
아이들과 놀기에 수영장등 편의시설 또한 좋았습니다

ありがとうございます、親切に部屋の内装も教えて頂きありがとうございます。
また利用したいと思います。

Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.

서비스가 정말정말 별로였습니다. 타임스퀘어에 있어서 위치도 좋고 뷰도 좋았지만 가구나 방상태는 노후한 편입니다.
같은 건물에 서비스드 레지던스와 호텔이 같이 있는거라고 하던데, 시큐리티 아저씨도 저희한테 왜 이 레지던스로 예약을 했냐고,
모든 사람이 나갈 때마다 컴플레인한다고 하던데 저도 하게 되네요.
처음에 갔을 때 연락받아서 온 관리인이 룸키를 하나만 주고 디파짓 현금으로 내고, 이것저것 설명해주고 그런 건 다 멀쩡했는데
와이파이 이름이랑 비번을 안가르쳐줘서 전화를 했는데 그것도 잘못된 걸 가르쳐줬었고, 다시 연락했을 때는 10번을 걸어도 전화를 안받고 문자도 답장이 없어서
근 이틀동안 와이파이 없이 살았습니다. 거기다 수영장을 이용할 수 있다고 해서 갔는데 서비스레지던스 이용객을 안된다고 하더라구요.
시트도 타월도 안갈아주고 침대는 스프링이 오래되서 그런지 삐그덕거리는 걸 넘어서 스프링 뾰족한 부분이 나와 있었어요.
여튼 정말 별로였습니다.

I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.

First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all

Very Bad

Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .

very nice hotel,close to the shopping complex
n the room very safe,silent n clean..i like the hotel

ホテルと思ったら、アパートメントで、鍵で開かなくなって大変な思いを何度かした。
部屋の掃除も行き届いてなく、ポットも汚くて使用不可。
洗面台も、水が溜まって、なかなか流れていかず‥
部屋の広さと、４１階でロケーションだけはよかった。
次回は、泊まらない。

掃除がこない
ｗｉｆｉが部屋によって電波が届かない

The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed.

But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day.

The manager Karim really was a great guy who really looked after us!

Vary bad
no service at all
Too dirty
no staf
taxi drivers don't know it
not hotel

Good location, easy to get food, lots of store around. only the room cleanliness need to improve

This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.

I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.

it was a nice trip ,there is big shopping mall at the hotel , the view was great
and the stuff was so kind