WoodSpring Suites Abilene

Everything

I could go on and on about the negatives of this hotel. If you insist on seeing for yourself, my condolences. Otherwise, please pay more (yes, even more, I know Abilene hotels are outrageously expensive) and stay somewhere you will feel safe, at least get a cup of coffee in the morning, a clean toilet, a quiet room, an elevator that works properly, floors that don't leave your socks sticky and black, no broken down not running cars in the parking lot, the smell of vomit mixed with something just as nauseating in the main hall, new and disgusting stains and wet areas just outside the exit door in the back, debris everywhere, rowdy up before the crack of dawn data center workers blasting their truck radios at ear damaging decibels, and a staff that smiles and doesn't care. Why should they? The entire tone of the place is bleak. I was too tired and stupid to move on, and they have a no refund policy once you book. Oh, and I had to sign a 2 page form of nonsense that included notations about people being injured. Lovely.

The staff could be more friendly and less bitchy the cleanliness could have been a lot better the floor I stayed on smelled like weed and piss as soon as u stepped out of the elevator

The place was unclean. The fridge itself was enough not to touch. I guess I was disappointed because I travel for work and for 130 a night I usually get a best western plus that is always very clean and friendly. This place was a spot I will never stay at again.

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Our first room had no curtains on the windows. No security latch on the doir, no bathroom door, no shower curtain, the stove top was just sitting out of the insert on top of the counter with expised live electrical wires. There were no nightstands to place our things on.

The management was awful and rude and unprofessional and liars. It was the dirtiest and most ghetto hotel we have ever been to. And the manager Alex harassed me on my phone until I woke up so she could go off on me for nothing. The elevators don’t work and it’s so nasty and bugs everywhere and the smell was horrid all over.

The elevators broke at some point from my check-in... I didn't leave my room at all for any reason when I checked in... No one notified me of this inconvenience, just a sign on the wall... I went straight to bed because I had a flight to catch early (3am) the next morning. Around 2am, I took the stairs to see if i could open the elevator from the 2nd floor to bring down all of my heavy bags. I got stuck in the elevator and had to wait 30 mins to get someone to let me out, causing me to lose my 1st Uber driver. Once I was out of the elevator, I had to drag all of my heavy bags down the stairs. Then, after calling my 2nd Uber driver and trying to leave my room keys to check-out (Staff was not available nor on site). The 2nd driver drove off!!

I am furious at this point!!! Woodspring Staff did not inform me of this inconvenience at all! They could have called and even stuck a notice under my door, but they never notified me. They only stuck a piece of paper on the wall near the elevator!!! I was stuck in the elevator, and I lost 2 Uber drivers and lost money due to this inconvenience! I am seeking reimbursement for this inconvenience as well! I traveled too far, and I've lost too much money to have this happen to me!!!

I've called several times to speak with upper management about this matter, but no one has returned my calls to resolve this inconvenience.

It smelt like marijuana smoke in the lobby and the elevator smelt bad