Metro Residences Hotel

Hotels
Independent
6.6 (43 reviews)
9, Ruelle Casimir, Charrier, Cap-Haitien, HT 1110 , Cap-Haitien , HT

Facilities

Express check-out
Nightclub
Free WiFi
Terrace
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Television in common areas
Nightclub
See all facilities

Review Highlights

Pros:
Affordable
Helpful staff
Cons:
Poor breakfast
Difficult to find hotel

Categories

Cleanliness
5.49
Bad experience with room decor and discomfort due to mosquitoes and humidity.
Service
8.46
One staff member was ok, but overall reactions were somewhat mixed.
Location
5.5
Difficulties in finding the hotel, incorrect phone number.
Room Quality
5.95
Room was creepy, AC issues, poor lighting.
Amenities
6.98
Lacked basic amenities like air conditioning and good internet.
Value for Money
7.44
Affordable but had considerable issues reducing perceived value.
Food and Beverage
5.49
Very poor breakfast and no dining facilities.
Overall Experience
7.46
Mixed feelings about the stay, some positive aspects, but significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:28

Property Description

Recreation Amenities and Services
Enjoy a nightclub and terrace with complimentary Wi-Fi, concierge, and wedding services.
Dining and Drinking Options
Dine at the Sky Bar with garden views or enjoy room service and the poolside bar for your favorite drinks.
Special Features and Services
Express check-in and check-out, dry cleaning, airport shuttle (surcharge), and free parking.
To book a luxurious stay at Metro Residences Hotel in Cap-Haitien and enjoy its impressive amenities, please make your reservation now.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAP

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Accessibility

    No elevators

  • General

    Staff wears personal protective equipment

  • General

    Property is cleaned with disinfectant

See all policies

Location

Guest Reviews

6.6
Based on 43 reviews
Cleanliness: 5.49
Service: 8.46
Location: 5.5
Room Quality: 5.95
Amenities: 6.98
Value for Money: 7.44
Food and Beverage: 5.49
Overall Experience: 7.46
J
Jemson
2
Pros:

No wifi, no phone services, no Restaurant and nothing close.

2025-10-05 via Nuitee
M
Murielle
10
Pros:

Vraiment bien très propre très class

2025-10-03 via Nuitee
J
Jhonny
2
Pros:

Bad experience, they didn’t give key for my room. Unfortunately, I lost 2 envelopes one had $ 2000 us, the other one $500 us. I wanted to buy something to eat, they told me don’t worry about my stuff, I could go to buy. Arriving home, when the money owner came to take it, I didn’t see it in my bag.

2025-09-25 via Nuitee
S
Siegfried
4
Pros:

Didnt really llke it! Very poor Breakfast.
No dining facilities!

Staff wasn't really sympathetic. Only one was ok

2025-09-19 via Nuitee
S
Stephanie
10
Pros:

Very nice place I had an amazing night and the staff were amazing

2025-09-10 via Nuitee
Y
Yvette family
2
Pros:

The room decor very creepy. They turn off the AC in the middle of the night. Mosquitoes, humidity. Very uncomfortable to sleep.

2025-09-08 via Nuitee
J
Jonathan
10
Pros:

Great place

2025-09-05 via Nuitee
M
Marcel
2
Pros:

Does not have a minimum.

2025-08-30 via Nuitee
K
Kareen
2
Pros:

We could not find the hotel, we tried the phone number and it did not work. In the description it says that the hotel is 7 min away from airport. Noone in the area had heard of it. I had to book another hotel

2025-08-19 via Nuitee
P
Peterson B
6
Pros:

Poor light in the room. Bad internet signal . They need to upgrade their tech equipment

2025-08-13 via Nuitee
G
Guebolle
4
Pros:

Air conditioning wasn’t provided like it was mentioned in the facility

2025-08-10 via Nuitee
N
Naomie
8
Pros:

Ils ont tambouriné ma porte pr apporter le dejeuner l. Bien que j’apprecie effort mais ca m’a vraiment sursauté . Sinon bon emplacement et tranquille

2025-08-07 via Nuitee
A
Angeline partner
10
Pros:

I highly recommend this place. It is very affordable, you get serve breakfast, the staff is very nice and helpful. I really enjoyed my stay there. I will definitely stay there again.

2025-08-01 via Nuitee
M
Marcseau
2
Pros:

No good

2025-07-28 via Nuitee
R
Romon
8
Pros:

Cooked food for guest

2024-11-14 via Nuitee
D
Diela partner
6
Pros:

I like it it’s clean and quiet
I didn’t like the part of no TV and no A/C
Furthermore they told me they didn’t cook after I paid for my breakfast online at last they brought me something to eat before I left

2024-08-10 via Nuitee
B
Bessie Anastha family
4
Pros:

Could have done much more. Paid for breakfast but I was served what I could purchase on the street.

2023-11-08 via Nuitee
G
geraldine
6
A diamond chip in the rough
Pros:

This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality
His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room
The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street.
I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.

2021-07-18 via Nuitee
V
Verified traveler
10
Pros:

Great

2021-07-01 via Nuitee
V
Verified traveler
10
Nice Hotel
Pros:

It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian

2021-06-03 via Nuitee