Hotel Emerald Waters Classy

Hotels
9.4 (4311 reviews)
27-29 Gia Ngu Street , Hanoi , vn

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent hospitality
Clean and spacious rooms
Prime location
Delicious breakfast
Cons:
Hot water took a minute to come in one shower

Categories

Cleanliness
9.24
Rooms were very tidy and clean; positive sentiments regarding cleanliness.
Service
9.71
Staff were excellent, very hospitable and willing to assist with requests.
Location
9.75
Prime location in the old quarter, close to great places to eat and tourist spots.
Room Quality
9.2
Spacious rooms with good amenities, positive feedback about room comfort.
Amenities
9.23
Breakfast was good with a variety of options available.
Value for Money
9.19
Overall value and experience matched the expectations for a high-rated hotel.
Food and Beverage
9.24
Breakfast included a wide range of choices, with good comments from guests.
Overall Experience
9.61
Guests had a very positive overall experience, highlighting hospitality and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:42

Property Description

Luxurious Accommodation
Hotel Emerald Waters Classy offers chic and modern rooms with free WiFi, ensuring a comfortable stay for guests. Each room is equipped with essential amenities such as a flat-screen cable TV, safe, and minibar.

Convenient Location
Situated in Hanoi, the hotel is conveniently located near popular attractions like Ngoc Son Temple and Hoan Kiem Lake, allowing guests to explore the city with ease. With Noi Bai International Airport just 21 km away, travel convenience is guaranteed.

Relaxation and Leisure
Guests can unwind at the hotel's spa or enjoy a meal at the on-site restaurant. The 24-hour front desk, tour desk, and garden provide added convenience and relaxation options during the stay.

Experience luxury and convenience at Hotel Emerald Waters Classy. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 7 years old and over stay for VND 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 4311 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.75
Room Quality: 9.2
Amenities: 9.23
Value for Money: 9.19
Food and Beverage: 9.24
Overall Experience: 9.61
F
Floor • couple • nl
10
Ontzettend fijn verblijf. Zeker aan te raden!
Pros:

Erg schoon en luxe. Zeer groot bed. Fijne kamer met mooi inrichting. Lekker ontbijt met veel vers fruit en afwisseling in gerechten. Personeel was ontzettend behulpzaam. We werden steeds vriendelijk ontvangen als we terugkwamen. Geweldige locatie.

Cons:

-

2026-07-03 • via Nuitee
A
Anjuna • extended_group • ae
9
2026-07-03 • via Nuitee
S
SergiCea • solo_traveller • es
7
Nice location and staff
Pros:

Overall good

Cons:

Not so much. It would be nice to remodel the room.

2026-07-03 • via Nuitee
R
Rahel • family_with_children • il
9
Pros:

השירות היה ממש טוב והם היו נחמדים.

2026-07-03 • via Nuitee
M
Melissa • solo_traveller • au
10
Pros:

Very clean and comfortable. The staff were delightful and went out of their way to meet all of our needs.

Cons:

Everything was perfect.

2026-07-02 • via Nuitee
A
Anna maria • solo_traveller • es
8
Pros:

El personal, y especialmente Lucas y Jenie fueron excepcionales. Tuvimos un problema con la habitación y lo resolvieron al momento. Siempre con una sonrisa y con interes en ayudarte para una estancia perfecta.
La ubicación es perfecta.

2026-07-02 • via Nuitee
J
Joel • couple • gb
10
Pros:

Great location, very friendly and helpful staff

2026-07-01 • via Nuitee
A
Ahmad • extended_group • sa
10
Pros:

الغرف نظيفة وتعامل الموظفين رائعة جداً وخدومين الغرفة يتم تنظيفها يومياً

2026-07-01 • via Nuitee
H
HUI XI • couple • tw
10
離還劍湖跟其他景點都很近～
Pros:

飯店工作人員十分親切有禮

Cons:

Nope

2026-06-30 • via Nuitee
J
Juan • couple • co
10
2026-06-29 • via Nuitee
B
Bernadette • couple • au
8
2026-06-29 • via Nuitee
G
Geoff • solo_traveller • au
10
2026-06-28 • via Nuitee
W
WAN • couple • au
9
2026-06-28 • via Nuitee
S
Sarai • solo_traveller • es
10
Pros:

El hotel tiene una buena ubicación, es cómodo y está limpio, pero lo más destacable es el personal, se esfuerza al máximo para hacer tu estancia perfecta.

2026-06-28 • via Nuitee
J
Jack • couple • gb
10
2026-06-27 • via Nuitee
J
Joachim • solo_traveller • de
8
2026-06-27 • via Nuitee
R
RAJ SHEKHAR • family_with_children • sg
10
The staff is super friendly and extremly helpful
Pros:

It is in the heart of old quarters. Awesome stay

Cons:

Almost eveything

2026-06-27 • via Nuitee
J
Joachim • solo_traveller • de
8
Pros:

Sehr gute Lage mitten in der Altstadt. Nachts trotzdem ruhig. Restaurant im Hotel. Extrem höfliches und in allen Belangen hilfreiches Personal. Vor allem Ms. Claire hat alle unsere Anfragen sofort gelöst und Touren bzw. Fahrten organisiert.

2026-06-27 • via Nuitee
A
Aziz • couple • qa
9
Pros:

The staff were friendly, respectful, and always ready to help. Everyone was amazing, especially Ton, one of the best receptionists I’ve ever met. He was professional, welcoming, and made our stay even more enjoyable.

2026-06-26 • via Nuitee
G
Global Ug • solo_traveller • kr
10
2026-06-25 • via Nuitee