Hotel Emerald Waters Classy

Hotels
9.4 (4457 reviews)
27-29 Gia Ngu Street , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Excellent hospitality
Clean and spacious rooms
Prime location
Delicious breakfast
Cons:
Hot water took a minute to come in one shower

Categories

Cleanliness
9.24
Rooms were very tidy and clean; positive sentiments regarding cleanliness.
Service
9.71
Staff were excellent, very hospitable and willing to assist with requests.
Location
9.75
Prime location in the old quarter, close to great places to eat and tourist spots.
Room Quality
9.2
Spacious rooms with good amenities, positive feedback about room comfort.
Amenities
9.23
Breakfast was good with a variety of options available.
Value for Money
9.19
Overall value and experience matched the expectations for a high-rated hotel.
Food and Beverage
9.24
Breakfast included a wide range of choices, with good comments from guests.
Overall Experience
9.61
Guests had a very positive overall experience, highlighting hospitality and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:42

Property Description

Luxurious Accommodation
Hotel Emerald Waters Classy offers chic and modern rooms with free WiFi, ensuring a comfortable stay for guests. Each room is equipped with essential amenities such as a flat-screen cable TV, safe, and minibar.

Convenient Location
Situated in Hanoi, the hotel is conveniently located near popular attractions like Ngoc Son Temple and Hoan Kiem Lake, allowing guests to explore the city with ease. With Noi Bai International Airport just 21 km away, travel convenience is guaranteed.

Relaxation and Leisure
Guests can unwind at the hotel's spa or enjoy a meal at the on-site restaurant. The 24-hour front desk, tour desk, and garden provide added convenience and relaxation options during the stay.

Experience luxury and convenience at Hotel Emerald Waters Classy. Book your stay now for an unforgettable experience.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.4
Based on 4457 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.75
Room Quality: 9.2
Amenities: 9.23
Value for Money: 9.19
Food and Beverage: 9.24
Overall Experience: 9.61
H
Hogan • solo_traveller • au
10
Pros:

Very quiet and extra comfortable bed
Very well situated for a quiet day or a fun filled night.
Staff are extremely helpful and nothing was a problem for them
They have a tour desk and restaurant on site and breakfast included
All guests are treated with the utmost respect
Thanks guys for a fantastic stay

Cons:

All good

2026-09-19 • via Nuitee
C
Christopher • extended_group • gb
10
Fantastic
Pros:

Fantastic location, close to all the restaurants and nightlife, but far enough away to not be disturbed by any noise. Impressive variety at breakfast, which put many larger hotels to shame. Absolutely exceptional staff, they were so friendly and helpful, really making us feel at home.

2026-09-19 • via Nuitee
L
Lee Kwan • couple • gb
9
Very pleased with our stay and would visit again.
Pros:

Excellent location, right in the middle of it all. Good value. Excellent, friendly and helpful staff all around. Put a smile on our faces.

Cons:

TV was rather old and we couldn’t find any channels. Perhaps batteries in the remote control were dead. We didn’t need the tv so it was fine.

2026-09-19 • via Nuitee
C
Christian • solo_traveller • pl
10
2026-09-17 • via Nuitee
C
Claire • solo_traveller • ie
8
Great location
Pros:

I liked the location a lot - very central for the Old Quarter and the bedrooms are nice. I actually stayed twice in 2 weeks - first when I arrived in Hanoi and just before I left. The staff there are so friendly and helpful - it feels like they really want you to enjoy your stay. The 2nd bedroom i stayed in was nicer than the first but there was nothing particularly wrong with the first one. They have a great laundry service which we needed and arranged an early morning car for me to the airport which I appreciated.

Cons:

The breakfast was fine but I stayed in multiple places over the two weeks and I thought this one was one of the less pleasant ones. The options are not great and they don't seem to replenish as when we came down after 8 a few times most of the items are gone. And oddly my first stay we were offered a variety of options (eggs and pho) to order fresh but the 2nd time there was nothing offered, just the buffet. Perhaps they only cook extras on the weekends?
One thing I thought was strange - we left a tip on the last day for the accommodation staff in the bedroom then went to check out. The staff member who usually carries out the luggage: porter was told to go check the room ( I presume to ensure we hadn't left any damage? ). The receptionist asked me to pay for the laundry and airport transfer but I had paid it the previous evening. Id left the receipt in the room so my son took the key and went and got the receipt. He noted that the money had been taken from the room at this point (just before 6am)i just hoped the tip would go to the accommodation staff as they did such a great job every day. It wasn't even much - i just thought it was a bit odd.

2026-09-17 • via Nuitee
J
Jane • solo_traveller • au
10
Pros:

All the staff were great. Jennie, travel consultant, went above and beyond. Front office staff were also very helpful. Housekeeping staff always had a smile on their face.
The location is great, walking distance to many places.
The addition of a mattress topper to the bed was no problem.
Good selection at breakfast and the evening were also very good.

2026-09-16 • via Nuitee
R
Russell • couple • au
10
2026-09-15 • via Nuitee
J
Joelene • solo_traveller • au
10
Pros:

Ruby and Jenni were amazing, so friendly helpful and accommodating. The food was lovely, the tours they arranged were fantastic and the small things like moving my bags to my next accommodation place were so much appreciated.

2026-09-14 • via Nuitee
C
Cullen • couple • ie
9
Very attentive and helpful staff!
Pros:

The hotel was a little dated but the bedroom was spacious and the bed was comfortable. Excellent location and on a quieter street.

Cons:

N/a

2026-09-13 • via Nuitee
R
Regina • solo_traveller • au
9
Comfortable Stay
Pros:

Hotel was located in a quietier area of the Old Quarter, just a few streets away from Hoan Kiem Lake. The hotel was comfortable and clean but the highlight of our stay was the staff. They were all so warm, welcoming and very attentive. Special thank you to Jennie for looking after our family during our visit.

2026-09-13 • via Nuitee
V
Vladimir • solo_traveller • us
10
Great location, clean rooms, friendly staff!
Pros:

This hotel is a hidden gem in Hanoi! Located in the heart of the Old Quarter, it’s surrounded by the city’s vibrant culture and energy. The rooms are clean and comfortable, the Wi-Fi is fast, the breakfast is excellent, and the staff are exceptionally polite and attentive. What’s more, the prices are very competitive. What more could you ask for?

2026-09-13 • via Nuitee
E
Eugene • couple • us
10
Wonderful experience at this boutique hotel!
Pros:

Breakfast was excellent. Staff was attentive and always helpful. Room was wonderful. Location was very convenient. We would love to stay again!

2026-09-12 • via Nuitee
H
Humphrey • solo_traveller • us
10
Great stay
Pros:

Great

Cons:

Nothing

2026-09-11 • via Nuitee
K
Keesha • solo_traveller • ca
9
Great value for money
Pros:

Courteous and helpful

Cons:

Breakfast option was limited

2026-09-09 • via Nuitee
I
Iker • couple • es
8
2026-09-09 • via Nuitee
L
Lepra32 • family_with_children • ar
9
Pros:

Breakfast was great in their cossy restaurant. Very nice

Cons:

Buses don't reach that area, so we had to walk with luggage. Otherwise all good

2026-09-09 • via Nuitee
C
Claire • solo_traveller • ie
9
Pros:

The staff are all lovely. The hotel location is ideal for the old quarter. Close to everything and loads of great restaurants close by. The room was comfortable- the hotel had a great laundry service.

2026-09-09 • via Nuitee
D
Düpont • solo_traveller • de
10
Tolles Hotel für den ersten Aufenthalt in Hanoi
Pros:

Sehr gute Lage im Old Quarter, trotzdem sehr ruhig. Wir hatten ein Zimmer mit Fenster zur Straße raus, aber haben kaum etwas vom Lärm der Stadt gehört.
Sehr freundliches Personal und gutes Frühstück.
Da die Straßen rund ums Hotel während unseres Aufenthaltes für größere Autos gesperrt waren (Wochenende/Feiertag), mussten wir zu den Transfers ein paar Minuten laufen, was für uns aber kein Problem war.

2026-09-08 • via Nuitee
L
Laura Ester • couple • it
10
2026-09-08 • via Nuitee
A
Andrew • couple • au
10
Excellent stay, with special thanks to Jennie and Mike for making everything so easy — highly recommend!
Pros:

The hotel was clean, comfortable and in a great location. The staff were also genuinely friendly and helpful, which made the stay even better. I especially appreciated how smoothly everything was handled when we arrived at 2:00 AM. special thanks to Jennie and Mike for making everything so easy — highly recommend!

Cons:

Nothing

2026-09-08 • via Nuitee