Peppers Marysville

Hotels
•
Peppers
8.6 (1343 reviews)
32-42 Murchison Street , Marysville , au

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Some maintenance issues
Limited dining options
Complaints about noise

Categories

Cleanliness
8.24
Most reviews mention cleanliness positively, but a few indicate some areas need maintenance.
Service
9.21
Staff are frequently described as friendly and accommodating.
Location
9.25
The location is consistently noted as a strong positive aspect.
Room Quality
8.7
Rooms are generally found clean and comfortable, but some complaints about specifics like noise levels.
Amenities
8.23
Amenities are mentioned as good, but there were complaints about limited options.
Value for Money
8.19
Some reviews felt the price was high relative to the size and amenities.
Food and Beverage
8.24
Buffet breakfast praised, but some found the restaurant offerings inadequate.
Overall Experience
8.71
General positive feedback with occasional negative comments addressed well by management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:41

Property Description

Tranquil Base for Yarra Valley Exploration
Escape to Peppers Marysville, just 90 minutes from Melbourne, and immerse yourself in the natural wonders of the Yarra Valley. Explore Yarra Ranges National Park and Lake Mountain before unwinding by the pool or savoring delightful dishes at Andiamo.

Holistic Wellness Experience
Indulge in our new Wellness Spa with holistic treatments using Australian botanicals, a sauna, lap pool, sun terrace, and gym. Rejuvenate your body and mind in the serene surroundings of Peppers Marysville.

Cyclist-Friendly Amenities
Cyclists will appreciate our dedicated bike zone catering to road, mountain, and gravel trail exploration in the picturesque Marysville region. Embark on cycling adventures and discover the beauty of the surroundings.

Book your stay at Peppers Hotel and Conference Centre Marysville for a perfect blend of relaxation and adventure.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Complimentary unlimited WiFi per device is available at 512MB per second. Faster speeds are available for an additional charge of $9.95 for up to 4 devices.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for AUD 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1343 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.71
K
Krisztina • solo_traveller • au
10
2026-05-01 • via Nuitee
S
Sudesh • family_with_children • au
8
2026-05-01 • via Nuitee
G
Garry • couple • au
6
Peppers
Pros:

Convenient location

Cons:

Room was too small
No room service for meal
No complimentary biscuits
No cutlery

2026-04-30 • via Nuitee
A
Angela • couple • au
7
Pros:

The bed and pillows were unbelievably comfortable!

Cons:

The restaurant closed before 7pm, just before we arrived, there were no snacks in the room and unfortunately nothing open in town.

2026-04-30 • via Nuitee
T
Takeda • solo_traveller • au
10
Pros:

Very helpful, friendly staff. The room is larger than usual and comfortable.

2026-04-28 • via Nuitee
P
Peter • couple • au
8
2026-04-28 • via Nuitee
V
Vicky • solo_traveller • au
10
Pros:

Fantastic scenery and location
Exceptional service
Very clean

2026-04-26 • via Nuitee
J
Jason • family_with_children • au
5
Service problems common place here
Pros:

Location and comfortable beds

Cons:

Carpet dirty. Was charged for sofa bed which I pre paid for… sofa bed I paid for wasn’t made until 8pm when prompted by us. Housekeeping burst into the room and turned lights on at 9am while kids still asleep at n second room, hadn’t checked out yet. Last stay, a friend paid for a gift bottle of wine which wasn’t given to us until we asked after checkout. So basically, poor attention to detail and guests not put first.

2026-04-26 • via Nuitee
H
Heinjus • couple • au
8
2026-04-25 • via Nuitee
• couple • au
10
2026-04-24 • via Nuitee
M
Melanie • family_with_children • au
6
2026-04-18 • via Nuitee
B
bonesi • Family • Melbourne, Victoria
6
Great looking outside
Pros:

Well, check-in was easy. Strange layout of rooms lucky
they have lifts. Big carpark behind with easy access.
Room had twin beds for king singles very tiny. Very comfy good mattress as for Donna's ?. Plenty of tea and coffee, fridge ok. Black out curtains. A large walk-in shower. Breakfast was good even though you had to walk outside to access the restaurant. We ate in the restaurant two nights, and the second night was ok for cocktails, but the entree was not good, very soggy. We visited the Duck Pub for lunch. Turn left a short walk.
A treat for kids is the lolly shop. A few Cafes close early.

2026-04-17 • via Tripadvisor
E
Elizabeth • couple • au
7
2026-04-14 • via Nuitee
M
Michael • extended_group • au
8
Great staff in a beautiful location
Pros:

Outstanding staff

Cons:

Going outside in the rain to access ths dining room

2026-04-13 • via Nuitee
N
Noreen • couple • au
7
Nice hotel, great location. Not sure I'd recommend it as a must place to stay given our exper
Pros:

Didn't have breakfast. Great location

Cons:

The bathroom was for wheelchair access, hence hand towel and shelving was positioned at lower level. We didn'tbook a room with these facilities.
The fridge was turned off and bottom of fridge was full of water .
The pool was not clean.
Need clear signage showing floor level and exits. Frustrating and challenging for guests.

2026-04-11 • via Nuitee
V
Vishnu • family_with_children • au
10
Pros:

Clean room, courteous staff, good facilities

Cons:

The parking is a bit of a hike from the room

2026-04-10 • via Nuitee
N
Nabendu • extended_group • au
8
2026-04-10 • via Nuitee
• couple • au
9
2026-04-10 • via Nuitee
M
Mariah • extended_group • au
5
Not the best...
Pros:

We really liked the idea of seeing a new town we had not visited before and supporting a community - one who rebuilt itself after such a disaster.

We also liked the idea of a pool (even though it is actually quite cold, small and not maintained with leaves in it), the gym (also small), the sauna, the tennis court and walk to other restaurants.

Cons:

We complained about the noisy fridge in our room that made it hard to relax or sleep, and even after we mentioned it, nothing was apparently done, and no one followed up.l to tell us if the looked at it. At checkout, the receptionist told me they get this feedback a fair bit and I should have unplugged it.

There was rubbish left at the pool which isn’t a great look.

The most frustrating part was the restaurant on our last night. We arrived at 6:57pm expecting to have dinner like we had at the start of our stay, only to be told it had closed at 6:45pm. Incredibly early - when we checked in we were told 8pm.

Apparently we were meant to notice a tiny sign at reception. Whats worse, we were at the restaurant 1 hour earlier with no clear signs.

We were then told to go find somewhere else… in a town where there was one other option.

And seeing the chef at the pub wasn’t great. When I complained, it's clear this chef is a know issue based on her reaction.

For a brand like Accor, which talks so much about hospitality and guest experience, this felt completely off. There was just no sense of care or awareness from the staff. Joy in hospitality is everything, and it was missing at almost all levels.

This isn’t just a booking to us but it seems that it is all that is cared for. For us, it was a family holiday, and the people who help bring the holiday to life are everything.

Based on this experience, I’d suggest choosing elsewhere.

2026-04-08 • via Nuitee
M
mariahc401 • Family • Sydney, New South Wales
6
Truth is, this place is disappointing.
Pros:

Truth is, this place is disappointing.

We travel a lot, and honestly this was a really disappointing stay — especially on the last night.

We really liked the idea of seeing a new town we had not visited before and supporting a community who rebuilt itself after such disaster.

But… the service 🥺🥺🥺

We also liked the idea of a pool (even though it is actually quite cold, small and not maintained with leaves in it), the gym (also small), the sauna, the tennis court.

We complained about the noisy fridge in our room that made it hard to relax or sleep, and even after we mentioned it, nothing was apparently done and no one followed up.l to tell us if the looked at it. There was rubbish left at the pool which isn’t a great look.

The most frustrating part was the restaurant on our last night. We arrived at 6:57pm expecting to have dinner like we had at the start of our stay, only to be told it had closed at 6:45pm. Incredibly early - when we checked in we were told 8pm.

Apparently we were meant to notice a tiny sign at reception. Whats worse, we were at the restaurant 1 hour earlier with no clear signs.

We were then told to go find somewhere else… in a town where there was one other option (which we were very grateful for!)

And seeing the chef at the pub wasn’t great.

For a brand like Accor, which talks so much about hospitality and guest experience, this felt completely off. There was just no sense of care or awareness from the staff. Joy in hospitality is everything, and it was missing at almost all levels.

This isn’t just a booking to us but it seems that it is all that is cared for. For us it was a family holiday and the people who help bring the holiday to life are everything.

Based on this experience, I’d suggest choosing elsewhere.

2026-04-07 • via Tripadvisor