Morgans Hotel

Beautiful stylish hotel with excellent service & friendly staff. Excellent central location . Amazing breakfast.

Unventilated room with the same air since 1903 - no air conditioning and impossible to open windows. View of loading dock across street. We asked for a restaurant reservation, which they gave us. Only when we went to eat dinner, we discovered they have no restaurant! There are plenty of decent hotels in Swansea, avoid this one.

Thank goodness for air con! Stayed at Morgans during a heatwave. Clean, comfortable and cool :) Great location, helpful and friendly staff. Breakfast was superb. Shout out to Hayley on reception for the offer of food recommendations and all-round attentiveness.

Air conditioning was amazing in the townhouse. Loved the lounge bar. Great breakfast.

We booked an impromptu Sunday night stay here so we could have a night by the sea. Morgan’s far exceeded our expectations…both in quality of the hotel and the service! From the moment we arrived, Rhys on reception took care of us. A fantastic welcome followed by a fantastic suite. Parking was easy, furnishings and food high quality and the location is great. Brilliant job Morgan’s team - we’ll definitely be back!

Quiet, spacious room with comfortable bed and lovely large bath.

Prachtig historisch oud pand ( havenkantoor) met veel oude details. Zo zijn de kamers vernoemd naar schepen en hebben ze geen nummer. De ontbijtzaal is echt prachtig net als de bar op de begane grond. Het hotel zit op loopafstand van de haven waar veel restaurants en bars zijn.
Met de fiets kan je een prachtige tocht maken langs het kilometerslange strand.

Another great stay in Morgan’s Hotel; this time in the town house. Absolutely faultless, great staff, spotlessly clean room and splendid breakfast.

Absolutely everything. Couldn't fault 1 thing

We were one of 2 couples, one stayed in this room which was lovely adjacent to main hotel. I stayed in a suite in the main hotel which was stunning High ceilings, air con, huge bed, beautiful architecture, individual styled rooms, beautiful bathroom and fridge - just a gorgeous hotel with exceptional character. Great parking and choice to pay for breakfast if required is a great option. Staff lovely, friendly and helpful.

The location was amazing. Right in the heart of everything, but still quiet and peaceful. Friendly, welcoming atmosphere, everyone made me feel so comfortable.
I travelled on my own and never felt awkward or out of place.
The room in the main building was outstanding. Everything was perfect.
The staff were friendly, helpful, kind and very professional.
Breakfast was amazing, I ate like a queen.
The building has beautiful architecture and decor.
I honestly don't think this hotel could improve.
Thanks for looking after me.
I will be back!!

The staff were excellent, friendly yet professional and really helpful and considerate. The breakfast is delicious and the location is perfect for the city centre and the bay. The room was a good size with high ceilings, clean and air conditioned.

Really lovely hotel and amazing staff - thoroughly enjoyed my stay in Swansea - what fabulous people !!

Very friendly and welcoming staff. Rhys at Reception was so helpful, bar staff outstanding and the ladies who served breakfast couldn’t have been more caring.
Incredibly comfortable bed.
For such a grand building, the hotel itself is very simple and it works that way.

probably one of the worst stays in a very long time.

We stayed here last night, the hotel is in a good location and pretty well appointed. Could to with a bit of a refresh but really only in a small way. The room itself was large, well air conditioned and the bath room well equipped.

The problems started as I went to bed. The room was next to a disabled toilet and a staff entrance to the bar. there was a good amount of noise during the night and the bed had seen better days. The air con was under the bed itself which created a lot of additional noise.

Breakfast however was just a train wreck. we went in shortly after service opened,
firstly you MUST remember your room name, we didn't and that was a whole thing, resulting in my colleague having to go back to his room to check!

We waited some time to order and then simply sat.... and sat. The poor waitress tried her best to manage the situation by coming to us and apologising that the food was late. Telling us it would arrive in 5 minutes... it didn't. In all breakfast finally arrived just under an hour after we sat down. When it arrived it was really pretty poor (I say this as an ex breakfast chef myself).

But the icing on the cake was the check out. this was really a shock. We explained the frustration about the delays and the person on checkout said " I checked the system and it was 9 minutes from the ticket being raised to breakfast being delivered". This, of course, insinuates that the waitress was lying when she said we would have our food in 5 minutes.

When we said we had waited longer, he then said they would check the cameras.... CHECK THE CAMERAS!!!??? is it a police state??? I mean, I genuinely don't have a response to that... ESPECIALLY AT £330 A NIGHT!!!!

As we were trying to discuss it with the "checkout control officer", he basically argued with every point we made, so we just gave up and left.

This hotel relies heavily on technology, so much so, that seemingly, they have forgotten who pays for it.

If you stay here and you are asked how the stay was, just "mumble" and leave. We just saved you 15 minutes of your life ;-)

honestly, its a joke. being told that staff will "check the cameras" when we complained about the delay for breakfast is simply a unique approach to customer service!!

As we race to the border, we wonder how the towel police act? Hopefully we will be in another country when they find that I didn't neatly fold them and place them back on the towel rail in size order!!

Do they have cameras in my room???!!! for all I know they are reviewing the CCTV, I'm so glad I made up my address on the check in form.

Buildings, location, decor, comfort, toiletries, staff, value for money ( exceptional with discount) - all excellent.