Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent, friendly and attentive staff
Prime beachfront location with great ocean views and proximity to Sian Ka’an
Beautiful, spacious bungalows and large rooms/bathrooms
Nice pool, restaurant and attractive garden/private beach seating
Family-friendly accommodation with large family cottages
Cons:
Large amounts of sargassum on the beach preventing swimming and causing a foul smell
Perceived poor value for money given price and level of finish
Isolated but severe room defects reported (rotted wood, leaks, black marks, scorpion)
Some maintenance issues (pool upkeep, aging buildings); breakfast not always included

Categories

Cleanliness
7
Multiple reviews cite unpleasant sargassum piled on the beach causing a foul smell and preventing swimming; one guest reported black marks, a leaking toilet and a scorpion in the room—overall cleanliness and beach hygiene are notable negatives.
Service
10
Repeated praise for very friendly, attentive and helpful staff; several reviews highlight excellent service that made stays special.
Location
9.8
Consistently praised: beachfront location, great ocean views and proximity to the Sian Ka’an reserve; location is a major positive despite the sargassum issue.
Room Quality
9.6
Many guests describe beautiful, spacious bungalows and large bathrooms; however one detailed negative report mentions rotting wood, cracks and poor construction—overall rooms are mostly very good but with occasional serious defects.
Amenities
9.2
Pool, restaurant, private beach seating and garden are noted as attractive features; a few remarks about pool maintenance and nearby abandoned cabins slightly reduce the score.
Value for Money
7.2
Several guests explicitly call out poor value for the price charged (too expensive for the level of finish and services), including one guest who felt the stay was a major disappointment relative to cost.
Food and Beverage
9.2
Limited direct commentary; restaurant is mentioned positively by some, though one guest noted no breakfast included for the price—overall F&B impressions are generally good but not heavily detailed.
Overall Experience
10
Despite the recurring beach/sargassum problem and some isolated severe room issues, the majority of reviews describe a very warm, charming stay with great staff, location and rooms — net experience is highly positive for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:52

Property Description

Beachfront Paradise in Tulum National Park

Thatched Cabins with Tropical Views
Experience the charm of colorful thatched cabins overlooking lush gardens or the sea. Each cabin boasts stylish décor with rustic accents, complete with mosquito nets, fans, and a private bathroom. Relax in a hammock on your balcony and soak in the serene surroundings.

Relaxation and Excursions
Indulge in massages and beauty treatments, or book a local excursion through the hotel's 24-hour reception. Let the staff assist with arranging airport transfers for a seamless travel experience. Explore the nearby Mayan ruins of Tulum or venture to the Sian Ka’an Biosphere Reserve.

Convenience and Comfort
With an open-air restaurant, free Wi-Fi, and a prime beach location, Zamas Hotel offers the perfect blend of convenience and comfort. Your beachfront retreat awaits – book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

9
Based on 373 reviews
Cleanliness: 7
Service: 10
Location: 9.8
Room Quality: 9.6
Amenities: 9.2
Value for Money: 7.2
Food and Beverage: 9.2
Overall Experience: 10
M
MARC • solo_traveller • es
9
Pros:

Proximidad a la playa.Zona costera repleta de restaurantes.Muy cerca de Ruinas Tumul.Equipo de recepcion y restauracion muy muy amables

Cons:

Salgazo en la playa pero no es culpa de ellos simo de la humanidad

2026-08-15 • via Nuitee
M
maud • family_with_children • fr
9
Parfait
Pros:

Une nuit au paradis , arrivée tardive et tout était prêt pour nous accueillir tout de même

Cons:

Rien

2026-08-10 • via Nuitee
C
Céline • family_with_children • fr
9
Un très bon séjour dans cet hôtel simple et chaleureux
Pros:

La localisation de l’hôtel, proche de la réserve naturelle de Sian Ka’an et la beauté des chambres

Cons:

Le fait de ne pas pouvoir se baigner dans la mer à cause des sargasses, mêmes si la Marina œuvrait d’arrache pied pour les enlever… Quelle tristesse !

2026-08-08 • via Nuitee
N
Nathalie • solo_traveller • fr
7
Rapport qualité prix non satisfaisant
Pros:

. L'emplacement en bord de mer, malheureusement gâché par la présence d'une quantité importante de sargasses (voir les points négatifs).
. La gentillesse du personnel

Cons:

. Rapport qualité prix peu satisfaisant.
. Nous occupions un bungalow familial en bord de plage. La qualité de la construction et l'aménagement sont trop sommaires pour un hôtel de ce prix.
. Absence de décoration.
. Les sargasses amoncelées sur la plage de l'hôtel (voir photo) qui, à l'inverse de certains autres, ne les nettoie pas. D'où l'impossibilité totale de profiter de la plage et une odeur pestilentielle.

2026-08-08 • via Nuitee
C
Christina • family_with_children • us
9
Pros:

Staff was amazing and extremely helpful. Paid attention to all the little details and made our stay extra special. Rooms were spacious and bed very comfortable. Great ocean view and excellent location right on the beach. Wish we stayed one more day just to enjoy the property.

2026-08-07 • via Nuitee
J
Jannie • family_with_children • dk
1
Do not book this hotel
Pros:

It’s nice next to the ocean. That is the only positive point

Cons:

Do not go there. It is not a 4star hotel. Premises are shabby. Looks like there has been a flodding of the room with black marks everywhere. Wood in the hut was rotten and there were cracks everywhere in walls ceilings and floors. Our toilet was leaking, the electricity went out 4 times our first night and there was a giant scorpion in our room. We did not to want to stay here with our 6 year old girl and they said they would refund 3 nights out of 4. They did not. We payed a 1000 US dollars for this. Do not go there. (We travelled a lot and this is the biggest hotel scam we met)

2026-08-07 • via Nuitee
S
Stephane • solo_traveller • fr
8
2026-08-05 • via Nuitee
M
Morgane • solo_traveller • fr
5
Les sargasses rendent cet hôtel sans intérêt
Pros:

Les chambres étaient magnifiques, la piscine jolie

Cons:

La quantité de sargasses empêchant la baignade et nuisant a la vue depuis le bar. Pas de petit dejeuner inclus pour le prix...

2026-08-05 • via Nuitee
F
Fernando • family_with_children • de
10
Great place and awesome stay despite the algae at the beach
Pros:

The location, the cottages, the pool, the restaurant and the friendliness of the staff

Cons:

The beds were awesome!, the cottage I got was great for our family

2026-08-03 • via Nuitee
S
simonetta • couple • ch
10
Wunderbar war‘s!
Pros:

Sehr nettes Personal. Tolle Lage. Schöne Bungalows.

2026-08-03 • via Nuitee
A
Aurore • family_with_children • be
9
Super séjour dans ce petit hôtel plein de charme
Pros:

Très belle chambre dans le magnifique jardin et très proche de la piscine. Très grande salle de bain. Personnel très accueillant et sympathique. Jolie plage privée avec plein de tables/transats/fauteuils pour boire un verre ou manger un bout. Hélas pas possible de se baigner car beaucoup de sargasses mais ce n’est évidemment pas la faute de l’établissement. Nombreux restaurants et petites boutiques aux alentours et un 7/11 bien pratique en face.

Cons:

Il manquerait une table haute et 2 chaises supplémentaires sur la terrasse.

2026-08-03 • via Nuitee
P
Philippe • family_with_children • fr
8
2026-08-03 • via Nuitee
M
Marie-Chantal • family_with_children • fr
7
Pros:

La vue sur la mer et l’amabilité du personnel.
La chambre était très grande.

Cons:

Établissement vieillissant qui aurait besoin d’un coup de frais. La cabina voisine semblait à l’abandon. La piscine était mal entretenue.
Autre point mais pour lequel l’hôtel n’y est pour rien : l’odeur nauséabonde des sargasses stockées juste à côté. Prix trop élevé pour les prestations proposées.

2026-07-23 • via Nuitee
M
Marjolein • solo_traveller • be
9
Mooie en rustige locatie aan strand
Pros:

Mooie locatie
Groot familiehuisje met 2 aparte kamers
Vriendelijk personeel

Cons:

Jammer van het zeezwier dat heel de kust teistert. Maar de accommodatie deed wel zijn best om strand min of meer proper te houden.

2026-07-08 • via Nuitee
V
Victor • solo_traveller • mx
9
2026-06-25 • via Nuitee
N
Nicole • solo_traveller • us
9
Pros:

We loved the staff

2026-06-23 • via Nuitee
J
Jade • couple • ca
10
Perfection
Pros:

Everything. This place was beautiful. Staff were so friendly and helpful, the room was magnificent, and location was perfect. I’d found this place by accident, as I’d booked elsewhere and the place was not up to standards. They were so accommodating to take us in, we ditched the other place completely, and never looked back.
Look forward to staying here again now that we’ve caught the Tulum vibe.

Cons:

A cute little racoon stole my last cookie haha

2026-06-23 • via Nuitee
M
Maddymoo1953 • Friends getaway • Dublin, County Dublin
10
Perfect First Visit
Pros:

Time has slipped by since our holiday in Tulum. I intended doing a review of Zamas Hotel long before now, but better late than never.
I was with two friends and we stayed for three weeks in one of the apartments across the road from the hotel which was perfect. We had 2 beds in the living space and a gorgeous en suite bedroom upstairs which had a very spacious balcony with a sea view. There were also two balconies off the living space. The kitchen was very well equipped although we only used it for breakfast. There were excellent supermarkets a short taxi spin away, so if one wanted, you could make much more use of the kitchen.
We loved the little beach beside the hotel and although the sargassum started to come in towards the end of our trip, we were always able to swim for most part.
We had dinner several times in the restaurant and generally had lunch there most days. It never disappointed.
What stood out for us were the staff. They were all very friendly and efficient. Daniel and Fernando went above and beyond in helping us book trips, buses back to the airport as we all left at different times and made lots of suggestions of where to go and what to do during our stay.
It was our first time in Tulum and staying in Zamas really helped make our stay very memorable.

2026-06-18 • via Tripadvisor
N
Natalia • solo_traveller • ca
10
2026-06-17 • via Nuitee
J
Josephine • family_with_children • se
10
2026-05-23 • via Nuitee