Pets allowed

Facilities

Arcade/game room
Free WiFi
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Shopping on site
Bicycle rentals nearby
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful pool
Cons:
Bugs in the room
Dated facilities
Breakfast not included

Categories

Cleanliness
8.26
Some complaints about bugs in the room and dated facilities.
Service
9.73
Staff was super friendly and attentive. Guests highlighted positive interactions.
Location
9.27
Great location outside the busy areas, allowing for a private experience.
Room Quality
8.22
Rooms were well-appointed but dated; small size noted.
Amenities
8.75
Amenities include a private beach and a restaurant, though some issues with the pool.
Value for Money
8.71
Generally perceived as good, though additional costs for breakfast were mentioned.
Food and Beverage
8.26
Compliments on the food, although breakfast isn't included in the room price.
Overall Experience
9.23
Overall positive experiences with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:23

Property Description

Indulge in a seaside retreat at Zamas Hotel, where comfort meets enchanting natural beauty.

Relaxation Awaits
Treat yourself to rejuvenating massages, body treatments, and soothing facials. Our wellness services are designed to ensure you unwind and recharge during your stay.

Culinary Delights
Savor international cuisine at the stunning beachfront restaurant, Que Fresco, where you can enjoy ocean views while feasting on delightful dishes and refreshing cocktails.

Comfort and Convenience
Our air-conditioned guestrooms feature modern amenities, including laptop-compatible safes and daily housekeeping, allowing you to settle in and enjoy your experience without any hassle.

Escape to paradise today and secure your unforgettable stay at Zamas Hotel!

Important information:

  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.8
Based on 326 reviews
Cleanliness: 8.26
Service: 9.73
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.26
Overall Experience: 9.23
M
Manon • family_with_children • fr
9
Endroit superbe, j’y retourne avec plaisir !
Pros:

Un endroit calme, familial, idéal pour se reposer et confortable pour les enfants. Le personnel est extrêmement gentil et les réceptionnistes supers pour nous donner des conseils.

Cons:

La cuisine du restaurant est correct mais ne vaut pas les prix, nous sommes allés manger ailleurs. Même si le personnel est adorable.

2026-04-14 • via Nuitee
C
Claire Oceane • family_with_children • lu
10
Wonderful place
Pros:

The staff, the location and the food !

2026-04-11 • via Nuitee
S
S • family_with_children • ca
9
Great rooms and pool.
Pros:

Beds were very comfortable.
Patio area with loungers and hammocks was excellent.
All hotel staff were friendly and very accommodating.
Nice pool area. Wel kept grounds.

Cons:

Food and drink prices at restaurant were rather high.
Beach was full of sargassum.

2026-04-08 • via Nuitee
D
Dror Katzman • couple • il
6
2026-04-04 • via Nuitee
H
hardeep • family_with_children • gb
9
Great hotel amazing staff
Pros:

Gorgeous property with nice tulum features and on the beach

Cons:

The pool was across the road

2026-04-04 • via Nuitee
S
Sarah • solo_traveller • us
10
2026-03-26 • via Nuitee
J
Julie • family_with_children • dk
8
Fint hotel og venligt personale, men ærgerligt med tanget på stranden.
Pros:

Flotte hytter med det man skal bruge.

Cons:

Der var desværre meget tang da vi besøgte stedet, s det var ikke muligt at bade ved stranden. Det virker til at bugten er meget udsat når det kommer.

2026-03-16 • via Nuitee
F
Fiona • couple • gb
9
2026-03-15 • via Nuitee
O
Ozolina • family_with_children • lv
7
2026-03-15 • via Nuitee
M
Michael • couple • us
10
Pros:

First of all, Daniel from the front desk absolutely made our trip on his own! So helpful and gull of great info! Great location and wonderful room! Porches in jungle rooms are huge and so are the bathrooms!

2026-03-14 • via Nuitee
L
Lissa • solo_traveller • us
10
Lovely Beachfront Spot!
Pros:

Beautiful quiet location, and outstanding food in the restaurant! Wonderful staff!

2026-03-02 • via Nuitee
M
Mariana • couple • nl
9
Cozy hotel by the beach
Pros:

I loved the location at the beach. The bed was super comfortable. Sleeping with the sound of the sea was amazing.

Cons:

Everything was good.

2026-02-28 • via Nuitee
N
Nina • family_with_children • us
10
2026-02-27 • via Nuitee
S
Sasha • family_with_children • us
10
Daniel and staff were awesome! Set us up with taxis when we needed, and very welcoming.
Pros:

Absolutely beautiful and loved the design, architecture of the rooms. The safe was great and easy to use, we had all the things, towels, coffee, water, the comfiest beds and pillows out of all
The locations we went to. Also had extra blankets in the room, which none of the other places offered.

Cons:

Nothing.

2026-02-27 • via Nuitee
J
jean-philippe • family_with_children • fr
9
2026-02-23 • via Nuitee
E
EastCoastTravels • Family
10
Boutique boho beach vibes
Pros:

Stopped for lunch after a morning exploring the Tulum ruins. Was a beautiful spot to sit out by the ocean and enjoy a meal. Boutique boho beach vibes, great food and amazing views. Wish we had known about this hotel sooner as we might have stayed here instead. The surrounding village shops are also cute to explore

2026-02-22 • via Tripadvisor
I
Imed • family_with_children • fr
8
2026-02-22 • via Nuitee
J
Julia • couple • us
10
2026-02-22 • via Nuitee
G
Georgina • couple • gb
8
Beautiful pool area and comfortable rooms, but not much beach
Pros:

Beautiful pool and garden area - we spent lots of time relaxing there. The rooms are well equipped, spacious and very comfortable. The restaurant area has lots of games you can play. Staff were friendly and responsive.

Cons:

The beach is way smaller than it looks in the photos (which means if there’s sargasson you can’t really get in the sea) and it’s right by the road. This meant we ended up paying to use a different beach. For that reason I think the price is a bit high, there are better value hotels in the north end of Tulum (part of the national park) with proper beaches.

2026-02-22 • via Nuitee
C
chrisgG3912CD • Couples
10
Ocean enjoyment.
Pros:

My wife and I stayed for the weekend during our time at Na’atik Language and Culture Institute in Felipe Carrillo Puerto. The staff at the hotel was friendly and welcoming. We also appreciated their patience with our Spanish. The restaurant on the property is right on the beach and we ended up having most of our meals there. We did two trips with Mexidivers whose office in on the hotel property. I would return again.

2026-02-16 • via Tripadvisor