Citadel Hôtel

Hotels
5.5 (96 reviews)
28 rue Royale , Calais , fr

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Fax/photocopying
Currency exchange
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good position for ferry
Charming room decor
Cons:
Room quality very poor
Uncomfortable bed and bedding issues

Categories

Cleanliness
3.83
Room was not clean; no toilet tissue and dirty towels reported.
Service
8.3
Standard service quality reported; however, some operational issues were noted.
Location
7.84
Good position for ferry indicated; however, not worth the price.
Room Quality
3.29
Room not as described; uncomfortable bed and poor condition.
Amenities
3.82
Minimal amenities provided, including no television and inadequate bathroom.
Value for Money
4.28
Overpriced for the condition of the room and quality of service.
Food and Beverage
6.33
Not mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
6.3
Reported experiences suggest dissatisfaction; overall stay not recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:35

Property Description

Convenient Location
Located next to the Calais ferry terminal and just 400 meters from the train station.

Comfortable Accommodation
Neutral-toned rooms with LCD TVs and private bathrooms with free toiletries.

Complimentary Amenities
Enjoy free Wi-Fi access throughout the property and a buffet breakfast served daily.

Book now for a relaxing stay at Citadel Hôtel, perfectly situated to explore Calais and its surroundings.

Important information:

Please note that a prepayment is required for stays of 3 nights and more.

Guests arriving outside of reception opening hours will be sent the access codes via email.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LIL

Location

Guest Reviews

5.5
Based on 96 reviews
Cleanliness: 3.83
Service: 8.3
Location: 7.84
Room Quality: 3.29
Amenities: 3.82
Value for Money: 4.28
Food and Beverage: 6.33
Overall Experience: 6.3
C
Cécile • family_with_children • fr
4
Très décevant.
Cons:

Rue très bruyante dans une chambre non isolée. Les communs sont sales et à l’abandon. La literie est peu confortable. Le combiné salle de bain/toilettes est spartiate. C’est trop cher pour ce que c’est.

2026-08-12 • via Nuitee
M
Martin • couple • dk
1
Only an option if you desperately need a place to sleep and absolutely nothing else is available.
Pros:

….we were able to arrive in the middle of the night.

Cons:

The room was filthy, smelly, one old towel for two people, no soap - bathroom, you don’t want to know. Appeared like a rent by the hour room.

2026-08-03 • via Nuitee
H
Holden • solo_traveller • gb
5
Pros:

Great location. Lovely friendly staff.

Cons:

Not very clean in corridors and room door wouldnt lock from inside. Very noisy outside during the night.

2026-07-22 • via Nuitee
I
Ingrid • solo_traveller • se
8
2026-07-09 • via Nuitee
W
Wale • couple • nl
10
2026-06-05 • via Nuitee
F
Faraz • solo_traveller • de
9
Pros:

Top Location

2026-05-29 • via Nuitee
M
Mussie • couple • nl
10
Het is heel mooi hoetel en aardige mensen.
Pros:

Het is heel mooi hoetel en aardige mensen

2026-05-29 • via Nuitee
Z
Zamir • extended_group • fr
10
Pros:

J'aime beaucoup il est très gentil

2026-01-19 • via Nuitee
E
Elizabeth • couple • gb
2
This maybe cheap but I couldnot recommend anyone to stay there.
Pros:

Good position for ferry

Cons:

Room was not as described or pictured. Curtains had holes in them. Bed the most uncomfortable I have ever slept in. No television. Bathroom like a cubicle, shower over toilet.

2025-09-06 • via Nuitee
V
van de Walle • couple • be
2
Pros:

Niets

Cons:

Triestige kamer en douche. 190 euro voor deze locatie is veel te veel.
De bijkomende hoofdkussens stonken enorm.

2025-09-03 • via Nuitee
C
Corinna • solo_traveller • de
8
Pros:

Charmant eingerichtetes Zimmer
Nettes Personal
Einfacher Check-in

Cons:

Dusche war defekt, aber guter Dinge, dass der Besitzer nach meinem Hinweis Reperaturen getätigt hat.

2025-08-28 • via Nuitee
L
Lee • couple • gb
1
Don’t do it
Pros:

Nothing

Cons:

No toilet tissue in the room
No clean towels
One dirty towel and empty soap bottle in the room
Uncomfortable mattress

2025-07-06 • via Nuitee
A
Abdulwahid • young couple • iq
5
Passable
2025-06-18 • via Nuitee
L
Laura • young couple • gb
6
Good stay
Pros:

Great location and pet friendly

Cons:

No shower gel/soap, no bins in the room, no tissues/toilet paper

2024-08-20 • via Nuitee
M
Mervyn • young couple • gb
1
Bad
2024-08-12 • via Nuitee
R
Rio • young couple • be
1
Bad experience
Cons:

Sheet pillow quilt were smelly. Room was small and unclean. However the price was high. Bathroom was also very small, and there was no shampoo, hairdryer, towel. Hot water was enough just for one person.

2024-05-21 • via Nuitee
S
Sara • family with young children • gb
7
Very trustworthy.
Pros:

We managed to leave behind a valuable article.
Saïd, the manger was absolutely fantastic at helping us to get it back to England. Thank you so much, Saïd, we so appreciate your efforts.

2023-10-13 • via Nuitee
D
De • young couple • fr
3
Poor
Pros:

The hotel was in a nice área.

Cons:

There were bedbugs.

2023-10-09 • via Nuitee
A
Arne • young couple • de
7
Good
Pros:

The Hotel is just in the town center, the room was clean and well equipped.

Cons:

The bathroom is just one of these shower-toilets, where everything gets flooded. Due to some party in town it was very loud outside until early morning, and the windows weren't very soundproofing.

2023-08-22 • via Nuitee
Тucha • family with young children • ua
10
Exceptional
2023-08-20 • via Nuitee