Citadel Hôtel

Hotels
5.5 (89 reviews)
28 rue Royale , Calais , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Fax/photocopying
Currency exchange
Non-smoking throughout
Staff adhere to local safety protocols
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Contactless check-in/check-out
See all facilities

Review Highlights

Pros:
Good position for ferry
Charming room decor
Cons:
Room quality very poor
Uncomfortable bed and bedding issues

Categories

Cleanliness
3.83
Room was not clean; no toilet tissue and dirty towels reported.
Service
8.3
Standard service quality reported; however, some operational issues were noted.
Location
7.84
Good position for ferry indicated; however, not worth the price.
Room Quality
3.29
Room not as described; uncomfortable bed and poor condition.
Amenities
3.82
Minimal amenities provided, including no television and inadequate bathroom.
Value for Money
4.28
Overpriced for the condition of the room and quality of service.
Food and Beverage
6.33
Not mentioned in reviews, assumed standard quality for this hotel tier.
Overall Experience
6.3
Reported experiences suggest dissatisfaction; overall stay not recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 19:35

Property Description

Convenient Location
Located next to the Calais ferry terminal and just 400 meters from the train station.

Comfortable Accommodation
Neutral-toned rooms with LCD TVs and private bathrooms with free toiletries.

Complimentary Amenities
Enjoy free Wi-Fi access throughout the property and a buffet breakfast served daily.

Book now for a relaxing stay at Citadel Hôtel, perfectly situated to explore Calais and its surroundings.

Important information:

Please note that a prepayment is required for stays of 3 nights and more.

Guests arriving outside of reception opening hours will be sent the access codes via email.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LIL

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

5.5
Based on 89 reviews
Cleanliness: 3.83
Service: 8.3
Location: 7.84
Room Quality: 3.29
Amenities: 3.82
Value for Money: 4.28
Food and Beverage: 6.33
Overall Experience: 6.3
Z
Zamir • extended_group • fr
10
Pros:

J'aime beaucoup il est très gentil

2026-01-19 • via Nuitee
E
Elizabeth • couple • gb
2
This maybe cheap but I couldnot recommend anyone to stay there.
Pros:

Good position for ferry

Cons:

Room was not as described or pictured. Curtains had holes in them. Bed the most uncomfortable I have ever slept in. No television. Bathroom like a cubicle, shower over toilet.

2025-09-06 • via Nuitee
V
van de Walle • couple • be
2
Pros:

Niets

Cons:

Triestige kamer en douche. 190 euro voor deze locatie is veel te veel.
De bijkomende hoofdkussens stonken enorm.

2025-09-03 • via Nuitee
C
Corinna • solo_traveller • de
8
Pros:

Charmant eingerichtetes Zimmer
Nettes Personal
Einfacher Check-in

Cons:

Dusche war defekt, aber guter Dinge, dass der Besitzer nach meinem Hinweis Reperaturen getätigt hat.

2025-08-28 • via Nuitee
L
Lee • couple • gb
1
Don’t do it
Pros:

Nothing

Cons:

No toilet tissue in the room
No clean towels
One dirty towel and empty soap bottle in the room
Uncomfortable mattress

2025-07-06 • via Nuitee
A
Abdulwahid • young couple • iq
5
Passable
2025-06-18 • via Nuitee
L
Laura • young couple • gb
6
Good stay
Pros:

Great location and pet friendly

Cons:

No shower gel/soap, no bins in the room, no tissues/toilet paper

2024-08-20 • via Nuitee
M
Mervyn • young couple • gb
1
Bad
2024-08-12 • via Nuitee
R
Rio • young couple • be
1
Bad experience
Cons:

Sheet pillow quilt were smelly. Room was small and unclean. However the price was high. Bathroom was also very small, and there was no shampoo, hairdryer, towel. Hot water was enough just for one person.

2024-05-21 • via Nuitee
S
Sara • family with young children • gb
7
Very trustworthy.
Pros:

We managed to leave behind a valuable article.
Saïd, the manger was absolutely fantastic at helping us to get it back to England. Thank you so much, Saïd, we so appreciate your efforts.

2023-10-13 • via Nuitee
D
De • young couple • fr
3
Poor
Pros:

The hotel was in a nice área.

Cons:

There were bedbugs.

2023-10-09 • via Nuitee
A
Arne • young couple • de
7
Good
Pros:

The Hotel is just in the town center, the room was clean and well equipped.

Cons:

The bathroom is just one of these shower-toilets, where everything gets flooded. Due to some party in town it was very loud outside until early morning, and the windows weren't very soundproofing.

2023-08-22 • via Nuitee
Тucha • family with young children • ua
10
Exceptional
2023-08-20 • via Nuitee
B
Biswajit • young couple • gb
6
Pleasant
2023-08-12 • via Nuitee
W
Williams • family with young children • gb
8
Great place to experience Calais.
Pros:

Friendly. Adjoining room great for family.

Cons:

Not the hotel's fault, but noisy at night with revellers in the street.

2023-08-04 • via Nuitee
S
Stephen • family with young children • gb
10
Great location and a great place to stay, comfortable beds and helpful and welcoming owner.
Pros:

The rooms were both comfortable and clean.

Cons:

The hot water was a little hit and miss as to whether it came on or not.

2023-06-26 • via Nuitee
J
Jack • young couple • nz
10
Exceptional
2023-06-24 • via Nuitee
E
Erickmacgon • young couple • mx
10
Exceptional
Pros:

everything was awesome, 10 of 10

2023-06-07 • via Nuitee
M
Martin • solo traveller • gb
5
cheap and cheerful.
Pros:

Very friendly welcome.
I just needed somewhere to rest my head overnight so didn’t need anything fancy.
Room was clean/warm. Cheap and cheerful sums it up. Literally five min walk to train station. Plenty of restaurants nearby.

Cons:

Again totally get what you pay for.

1. No hot water at 6am for shower.
2. No towels in room.

2023-06-04 • via Nuitee
A
Alex • group • gb
9
Calais stay sorted
Pros:

Room was very clean and beds were comfortable. Receptionist was exceptionally nice, having remember me checking into another hotel in Calais pre-covid. Basically as central as you can get for Calais - if you need to park, you can for free a short walk away (on the other side of the square).

Cons:

Really minor point - no soap in bathroom. All we needed was a bar - other lower star hotels tend to provide this.

2023-05-24 • via Nuitee