Balaju Hotel & Suites

Hotels
8.9 (201 reviews)
Boulevard Manuel Avila Camacho 1371 , Veracruz , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Great location
Good value for money
Cons:
Smell of moisture
Bed firmness
Small TV in room
High breakfast prices

Categories

Cleanliness
8.31
Mixed feedback regarding cleanliness; cleanliness praised, but complaints about moisture smell in some rooms.
Service
9.28
Consistently positive feedback on staff friendliness and attention.
Location
9.32
Highly praised for its convenient location near attractions.
Room Quality
8.77
Some complaints about bed firmness and small TV, but overall good with nice views.
Amenities
8.8
Pool and other amenities appreciated, though some suggest improvements.
Value for Money
8.96
Generally good value mentioned, but slight concerns over breakfast costs.
Food and Beverage
8.61
Food is good but some reviewers noted small portions.
Overall Experience
9.18
Overall positive experience highlighted by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:08

Property Description

Stunning Views and Modern Comforts

At Balajú Hotel & Suites, immerse yourself in breathtaking views of the Gulf of Mexico and Veracruz city from the comfort of your room. The outdoor swimming pool offers a refreshing escape, while amenities like free Wi-Fi and free parking ensure a hassle-free stay.

Luxurious Room Features

Indulge in the modern conveniences of air-conditioned rooms equipped with flat-screen cable TV, a coffee maker, and a safety deposit box for your peace of mind. The private bathrooms add an extra touch of luxury to your stay.

Dining Excellence and Nearby Attractions

Savor a delightful mix of Mexican and international cuisine at Tilingo Restaurant and Bar, or explore the vibrant culinary scene in the port area. With the city center and airport just a short distance away, convenience is at your fingertips.

Ready to experience the perfect blend of comfort and convenience? Book your stay at Balajú Hotel & Suites now.

Important information:

Please note that breakfast is included only for adults. Children must pay an extra fee.

Continental breakfast consists of: coffee, bread, fruit and juice.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VER

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 201 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.77
Amenities: 8.8
Value for Money: 8.96
Food and Beverage: 8.61
Overall Experience: 9.18
C
CRISTIAN ABEL • family_with_children • mx
9
Pros:

el baño

Cons:

la tv muy pequeña y en el mueble

2026-01-20 • via Nuitee
A
América • family_with_children • mx
9
Agradable
Pros:

Muy limpio el lugar, tranquilo, excelente para la familia cerca de la playa y del centro, muy buena experiencia 👍🏻

Cons:

Los desayunos sirven muy poquito y las meseras no son muy amables eso fue lo único que no me gustó

2026-01-19 • via Nuitee
C
Carlos Yahir • extended_group • mx
8
2026-01-19 • via Nuitee
P
Preuss • family_with_children • mx
1
A medias y bien cobrado
Pros:

Cero comunicación.

Cons:

Ubicación

2026-01-19 • via Nuitee
A
Abelardo • couple • mx
10
Excelente opción para hospedarse en veracruz
Pros:

Muy buen hotel, instalaciones limpias personal amable, fue una buena estancia.

Cons:

un poco de olor a humedad en la habitación, tal vez eso podría mejorar.

2025-12-16 • via Nuitee
M
Mónica Alejandra • family_with_children • mx
10
Pros:

Mi habitación amplia bonita y que me proporcionaron una cuna para mí niño de 2 años todo perfecto me gustó mucho

Cons:

Todo bien

2025-12-10 • via Nuitee
C
Claudia Monserrat • family_with_children • mx
9
2025-12-09 • via Nuitee
A
Arce • couple • cr
6
2025-12-08 • via Nuitee
C
CRISTINA • family_with_children • us
7
Pros:

The staff.

Cons:

The beds and the shaky windows. We heard everything outside. If the beds were softer it would have been tolerable whether the windows were shaking or not.

2025-12-04 • via Nuitee
E
Estefany • family_with_children • mx
9
agradable
Pros:

La ubicación del hotel
los cuartos limpios
costo calidad

2025-11-18 • via Nuitee
C
Claudia Monserrat • family_with_children • mx
8
Pros:

La amabilidad del personal; la limpieza de las instalaciones; la ubicación del lugar; la atención en la aclaración de dudas e inquietudes, las cortesías que brindan por habitación, como agua y café.

Cons:

El ruido que provocaban unas especie de ventiladores o respiradores ubicados en la parte baja del hotel

2025-11-12 • via Nuitee
G
Gladys • family_with_children • mx
10
Pros:

La persona es la más amable que he visto! Mil gracias por su preocupación de que me sintiera agusto.

Cons:

Todo ok

2025-11-10 • via Nuitee
G
geras84 • family_with_children • mx
8
Un rango intermedio en relación al precio-calidad.
Pros:

Los alimentos son buenos y accesibles

Cons:

Había plumas de aves en la alberca. El horario de chekout es a las 12hrs cuando en la reserva dice a las 13hrs. Shampoo insuficiente para 2 personas

2025-11-01 • via Nuitee
P
Prado • family_with_children • mx
10
Pros:

La alberca y la atención

Cons:

Las camas un poco duras

2025-10-27 • via Nuitee
O
Omar • family_with_children • mx
7
2025-10-20 • via Nuitee
D
DIAZ GUZMAN • family_with_children • mx
8
Pros:

Su ubicación

Cons:

La cama...estaba muy dura

2025-10-17 • via Nuitee
V
valentina • partner
10
Pros:

:)

2025-10-05 • via Nuitee
D
Daniel Arturo • family_with_children • mx
10
2025-10-05 • via Nuitee
L
Lara • family_with_children • mx
8
Muy buena experiencia
Pros:

La ubicación fabulosa y un buen hotel con lo del precio

Cons:

Solo la alberca, la gente se mete con cualquier ropa.

2025-10-03 • via Nuitee
A
Alan • partner
10
Pros:

God

2025-10-02 • via Nuitee