Holiday Inn Express & Suites Ottawa East-Orleans by IHG

Hotels
•
Holiday Inn Express
8.6 (784 reviews)
500 Brisebois Crescent, Ottawa, Ontario , Ottawa , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean comfortable rooms
Good breakfast options
Cons:
Cleanliness issues
Staff shortages during busy times

Categories

Cleanliness
7.59
Some reviews indicated cleanliness issues, such as not receiving the booked room and reports of not enough staff overseeing areas.
Service
9.56
Numerous mentions of friendly and helpful staff, especially Alzira, contributed to the positive sentiment regarding service.
Location
8.6
Convenient location close to major amenities and visiting areas as noted in multiple reviews.
Room Quality
8.05
Rooms were generally spacious and well-maintained, though some guests mentioned they felt outdated.
Amenities
8.58
Amenities like breakfast were praised for variety and quality, though staff shortages were noted.
Value for Money
8.64
Generally consistent with the service and cleanliness rating; guests felt it was worth what they paid.
Food and Beverage
9.09
Positively reviewed for breakfast choices and attentive cafeteria staff.
Overall Experience
8.66
Guests reported satisfactory stays overall despite some concerns over cleanliness and service availability.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:58

Property Description

Convenient Location and Modern Amenities

Holiday Inn Express & Suites Ottawa East-Orleans offers a prime location near Highway 174 and the Shenkman Arts Centre. Guests can enjoy the convenience of an indoor pool, fitness areas, and a complimentary hot buffet breakfast each morning. Free WiFi and parking add to the overall guest experience.

Comfortable Rooms with Essential Features

Each air-conditioned room features a 42-inch HDTV, coffee machine, microwave, and mini fridge. Guests can also make use of the private bathroom with a hairdryer for added convenience.

Business and Leisure Facilities

The hotel boasts a 24-hour front desk, meeting rooms, and a business centre for guests' use. With the Place D'orleans Shopping Centre nearby and downtown Ottawa just a short drive away, this hotel caters to both business and leisure travelers.

Ready to experience comfort and convenience at Holiday Inn Express & Suites Ottawa East-Orleans? Book your stay now!

Important information:

Pool now open.

Please note, the correct GPS coordinates for this hotel are 45.481032, -75.512167. Simply typing in the address to your GPS system might lead you to a different location.

Exciting News: Renovation Announcement
The renovations at our property have been completed. We now offer newly renovated rooms to our guests,

This renovation will enhance our guest experience, allowing us to provide updated amenities and a refreshed look throughout the hotel. While we are excited about these improvements, we appreciate your understanding during this period.

We look forward to welcoming you back to our newly renovated hotel! If you have any questions or need assistance with your reservations, please feel free to contact us.

Thank you for your continued support!Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 784 reviews
Cleanliness: 7.59
Service: 9.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.64
Food and Beverage: 9.09
Overall Experience: 8.66
L
Lisa • family_with_children • ca
8
Pros:

The staff friendly- great breakfast-quiet atmosphere-

Cons:

I'd of liked a room with a nicer view

2026-02-09 • via Nuitee
T
tantine88 • family_with_children • ca
10
Pros:

Le dejeuner inclus

2026-02-09 • via Nuitee
L
Legault-St-Germain • couple • ca
10
2026-01-26 • via Nuitee
M
Michael • couple • ca
9
Very comfortable and great staff
Pros:

Staff and our room. Staff for breakfast were really nice and helpful.

Cons:

Nothing

2026-01-25 • via Nuitee
I
Ibrahim • couple • us
3
Pros:

Location

Cons:

Wasn’t clean, staff didn’t care, Netflix on tv but doesn’t, walls are super thin you can hear everything,

2026-01-24 • via Nuitee
S
saliha • couple • ca
8
J’ai bien apprécié
Pros:

J’ai adoré moi et mon mari

2026-01-19 • via Nuitee
L
Lorna • family_with_children • ca
7
Overall we’re happy and it’s a nice place to stay very affordable. Except the pool.
Pros:

I like the quiet location I meant far from the city .. very clean place and my kids comfortable. Overall we’re happy.

Cons:

The indoor pool it’s not I don’t like it’s just my 5 years old cannot swim because it’s quite deep for him it’s not that suitable for everybody especially if you have younger ones.

2026-01-19 • via Nuitee
M
Monique • family_with_children • ca
9
très bien! super!
Pros:

logement (chambre) très confortable, petits déjeuners très bien, piscine, personnel polis, courtois, répond en anglais et français.

Cons:

je ne sais pas

2026-01-19 • via Nuitee
G
Guy Michel • solo_traveller • ca
7
J'ai passé un bon séjour.
Pros:

Personnel d'accueil courtois, sympathique et prompt à aider.

Cons:

Deux lits dans une même chambre alors que j'ai mentionné être seul. J'aurais aimé avoir une chambre avec un seul lit. Le prix aurait peut être été différent ?

2026-01-19 • via Nuitee
H
Harmeet Singh • solo_traveller • ca
1
2026-01-19 • via Nuitee
D
David • solo_traveller • ca
8
Clean, comfortable hotel, attentive staff & hotel close to everything we required !
Pros:

Close to everything !

2026-01-19 • via Nuitee
T
tony • solo_traveller • ca
7
First night rate was not continuous
Cons:

Slow hot water

2026-01-18 • via Nuitee
J
Joe Joe • family_with_children • ca
9
Pros:

The room was cozy and clean. Breakfast was great

Cons:

I was surprised there were no bottle water in the mini fridge..

2026-01-16 • via Nuitee
R
Rawan • couple • ca
8
2026-01-15 • via Nuitee
R
Rosemarie • couple • ca
10
Pros:

Brand new hotel… everything was top notch

Cons:

Cancellation policy could be more flexible

2026-01-11 • via Nuitee
R
Robert • couple • ca
10
2026-01-07 • via Nuitee
O
Odile • family_with_children • ca
10
Était bien été 🫶
Pros:

Oui

Cons:

Le chauffage n’est pas bien réglé mais enfants le nez était bouché à cause de vent froid, pas pratique pour les enfants j’ai eu vraiment froid

2026-01-03 • via Nuitee
M
Meena • family_with_children • my
8
2026-01-02 • via Nuitee
C
Catherine • couple • ca
9
2026-01-02 • via Nuitee
T
Travel38559352505 • Couples
10
Super Friendly & Gluten-free options
Pros:

Had a great experience with Alzira, who was so friendly at breakfast and made sure to offer me gluten-free options, which made my morning! Thank you, Alzira! :) Rooms were clean and comfortable too.

2025-12-29 • via Tripadvisor