Holiday Inn Express & Suites Ottawa East-Orleans by IHG

Hotels
•
Holiday Inn Express
8.6 (866 reviews)
500 Brisebois Crescent, Ottawa, Ontario , Ottawa , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
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Review Highlights

Pros:
Friendly staff
Clean comfortable rooms
Good breakfast options
Cons:
Cleanliness issues
Staff shortages during busy times

Categories

Cleanliness
7.59
Some reviews indicated cleanliness issues, such as not receiving the booked room and reports of not enough staff overseeing areas.
Service
9.56
Numerous mentions of friendly and helpful staff, especially Alzira, contributed to the positive sentiment regarding service.
Location
8.6
Convenient location close to major amenities and visiting areas as noted in multiple reviews.
Room Quality
8.05
Rooms were generally spacious and well-maintained, though some guests mentioned they felt outdated.
Amenities
8.58
Amenities like breakfast were praised for variety and quality, though staff shortages were noted.
Value for Money
8.64
Generally consistent with the service and cleanliness rating; guests felt it was worth what they paid.
Food and Beverage
9.09
Positively reviewed for breakfast choices and attentive cafeteria staff.
Overall Experience
8.66
Guests reported satisfactory stays overall despite some concerns over cleanliness and service availability.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:58

Property Description

Convenient Location and Modern Amenities

Holiday Inn Express & Suites Ottawa East-Orleans offers a prime location near Highway 174 and the Shenkman Arts Centre. Guests can enjoy the convenience of an indoor pool, fitness areas, and a complimentary hot buffet breakfast each morning. Free WiFi and parking add to the overall guest experience.

Comfortable Rooms with Essential Features

Each air-conditioned room features a 42-inch HDTV, coffee machine, microwave, and mini fridge. Guests can also make use of the private bathroom with a hairdryer for added convenience.

Business and Leisure Facilities

The hotel boasts a 24-hour front desk, meeting rooms, and a business centre for guests' use. With the Place D'orleans Shopping Centre nearby and downtown Ottawa just a short drive away, this hotel caters to both business and leisure travelers.

Ready to experience comfort and convenience at Holiday Inn Express & Suites Ottawa East-Orleans? Book your stay now!

Important information:

Pool now open.

Please note, the correct GPS coordinates for this hotel are 45.481032, -75.512167. Simply typing in the address to your GPS system might lead you to a different location.

Please note the upcoming renovation at our property, Holiday Inn Express Ottawa East – Orleans (YOWOR)

From March to April 2026, the hotel will close our 2nd floor for guestroom renovations. During this time, we are dedicated to providing excellent service and will take extra care to ensure our guests’ experience is not compromised.

Display dates: February 26, 2026 to April 30, 2026.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YOW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 866 reviews
Cleanliness: 7.59
Service: 9.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.64
Food and Beverage: 9.09
Overall Experience: 8.66
G
Gabriel • extended_group • ca
8
2026-06-03 • via Nuitee
S
Saeed • solo_traveller • ae
8
2026-06-03 • via Nuitee
A
Angelita • extended_group • pr
8
En general fue una buena experiencia, llegamos tarde en la noche y la chica de recepción fue muy amable y atenta , la ha
Pros:

Fue una experiencia buena

Cons:

El lugar del desayuno , algo incómodo para la cantidad de personas

2026-05-30 • via Nuitee
W
Waaseskun • family_with_children • ca
10
2026-05-29 • via Nuitee
F
Fabiana • solo_traveller • ca
10
Pros:

Le confort de la chambre et la courtoisie et symphatie des emplyés, surtout les mesdames qui organisent le déjeuner.

2026-05-29 • via Nuitee
F
Fabiana • solo_traveller • ca
10
2026-05-29 • via Nuitee
P
Pamela • solo_traveller • ca
10
2026-05-29 • via Nuitee
P
Patrick • solo_traveller • ca
9
Pros:

Le déjeuner complet. La grandeur de la chambre. Les deux téléviseurs.

Cons:

Le bruit dérangeant de l'appareil de climatisation/chauffage.

Une machine à café spécialisée serait appréciée pour le déjeuner buffet.

2026-05-28 • via Nuitee
G
Glen • extended_group • ca
9
2026-05-27 • via Nuitee
M
MEKOLISZN • solo_traveller • ca
8
Super place !!!!
Pros:

Le lit était très confortable..

Cons:

Le chien qui était à côté, il a beaucoup japper

2026-05-26 • via Nuitee
S
Susan • couple • ca
8
Pros:

Serving staff at breakfast really hustled to keep everything available, always with a smile! Good choices from cereal to cooked options and bread and pastries.

2026-05-26 • via Nuitee
M
Maria Glaisielyn • couple • ca
9
Pros:

Bed super comfy, the room was big and clean. Staff were nice

2026-05-25 • via Nuitee
C
Cole • family_with_children • ca
3
It was okay, but I will never travel back to Ottawa because of the rude people
Pros:

Staff were accommodating, great location. Food was great.

Cons:

Extremely rude people all around

2026-05-25 • via Nuitee
K
Kelly • couple • ca
10
2026-05-23 • via Nuitee
T
Taina • extended_group • us
4
2026-05-22 • via Nuitee
C
Christian • couple • ca
10
2026-05-21 • via Nuitee
H
Heather • solo_traveller • us
9
2026-05-21 • via Nuitee
D
Dominique • family_with_children • ca
8
Great location, spacious rooms
Pros:

Clean hotel with spacious rooms.

Cons:

Breakfast was a little chaotic — had to wait a long time for coffee and utensils etc. only two girls working but could’ve used more staff in the breakfast area since it was the long weekend and seemed busier.

2026-05-19 • via Nuitee
M
martine • family_with_children • ca
10
2026-05-17 • via Nuitee
C
Christian • couple • ca
9
2026-05-15 • via Nuitee