Crowne Plaza Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8 (4832 reviews)
Domingo Diaz Avenue, Tocumen , Tocumen , PA

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Very close to the airport and regular shuttle/transfer
Friendly and attentive staff
Strong buffet and breakfast options
Excellent hotel gym
Comfortable beds reported by several guests
Free morning coffee/sandwiches/pastries mentioned
Cons:
Moldy/musty smell and reports of mold in rooms
Loud and old air-conditioning systems disturbing sleep
Outdated rooms, worn mattresses and maintenance issues
Perceived poor value for money / overpriced
Shower drainage problems in at least one room
Isolated unhelpful staff response to in-room problems

Categories

Cleanliness
6
Multiple guests reported mold and a musty/schimmelly smell coming from the air-conditioning and at least one moldy room that triggered allergies; a few other guests explicitly called rooms clean, but the mold reports are significant.
Service
9.3
Staff is frequently described as friendly, attentive and helpful (airport transfer, attentive reception); isolated report of an unhelpful receptionist about AC noise, but overall service sentiment is strongly positive.
Location
9.9
Consistently praised for proximity to the airport and regular shuttle/transfer service; location is repeatedly called a primary advantage.
Room Quality
6.5
Several mentions of outdated rooms, worn/overly soft beds, poor shower drainage and loud air-conditioning; some guests found beds comfortable, but overall room condition is below expectations.
Amenities
8.4
Gym receives very strong praise ('one of the best in LATAM'), plus buffet and shuttle services are positives; older air-conditioning systems and related noise reduce the amenity score.
Value for Money
6.5
Multiple guests felt the hotel is overpriced for the quality provided (explicit complaint about $230/night not matching standards), so price-quality perception is weak.
Food and Beverage
8.9
Buffet and dinner/breakfast offerings are repeatedly praised (guests enjoyed the buffet and dinner); a few minor notes about billing/prices but general F&B sentiment is positive.
Overall Experience
8.5
Overall stay is generally positive thanks to location, service, gym and food, but negatively affected by cleanliness issues, noisy/old AC and outdated room condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:39

Property Description

Convenient Location & Shuttle Service
Crowne Plaza Airport is ideally situated just 200 meters from Tocumen International Airport, offering a free shuttle service for added convenience.

Comfortable Rooms with Amenities
Relax in spacious rooms with a cozy seating area and enjoy in-room entertainment with a TV. The rooms are equipped with a coffee machine for your convenience.

On-Site Bar & Dining
Unwind and socialize at the on-site bar where guests can enjoy a variety of snacks and beverages.

Experience comfort and convenience at Crowne Plaza Airport. Book now for a delightful stay!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PTY

Location

Guest Reviews

8
Based on 4832 reviews
Cleanliness: 6
Service: 9.3
Location: 9.9
Room Quality: 6.5
Amenities: 8.4
Value for Money: 6.5
Food and Beverage: 8.9
Overall Experience: 8.5
L
Liubov • extended_group • ru
6
Номер только окнами во двор!
Pros:

Трансфер, близость, утром бесплатно предлагается кофе, сэндвичи и булочки. Супер напор воды в душе. Удобная кровать, подушки.

Cons:

Адски шумно, берите номер окнами во двор. Все устаревшее.

2026-10-31 • via Nuitee
C
CARLA • family_with_children • gf
8
2026-10-31 • via Nuitee
V
VANESSA • family_with_children • br
10
2026-10-30 • via Nuitee
V
Victor • couple • co
10
2026-10-30 • via Nuitee
R
Rafael • couple • us
4
2026-10-30 • via Nuitee
I
Igor • couple • ru
10
2026-10-30 • via Nuitee
S
Silvina • solo_traveller • ar
10
2026-10-29 • via Nuitee
M
Marcio Rogerio • couple • br
10
Excelente opção
Pros:

Tudo de bom

Cons:

Apenas uma observação em relação ao banheiro do 324, que a água do chuveiro empoçava e não ia em direção ao ralo para poder secar

2026-10-28 • via Nuitee
D
Diego • solo_traveller • ec
10
EXCELENTE LUGAR
Pros:

todo

Cons:

nada

2026-10-28 • via Nuitee
M
Monika • couple • ve
9
Pros:

Me encantó la cena bufet

2026-10-28 • via Nuitee
O
Olivier • solo_traveller • fr
8
2026-10-28 • via Nuitee
J
Janina • solo_traveller • de
9
Need a gym? This is your spot!
Pros:

One of the best hotel gyms in latam so far and very comfy beds

Cons:

Pretty expensive for latam standards

2026-10-28 • via Nuitee
S
Stuart • family_with_children • gb
7
2026-10-26 • via Nuitee
T
Torres • solo_traveller • ar
4
Pagué para descansar una noche y no logré descansar
Pros:

Desahogue bueno excelente atención

Cons:

Por la noche no podía dormir por el ruido del aire acondicionado, llamé a recepcionista, su respuesta fue: busque el botón de apagado...obviamente que no tocaría ese ni ningún aparato que no conozco. Es responsabilidad del HOTEL solucionar el problema. La respuesta me pareció una falta de respeto. No tengo precisión de hora, ocurrió entre las 23hs y una de la mañana del domingo.

2026-10-26 • via Nuitee
P
Pamela • family_with_children • gt
8
2026-10-25 • via Nuitee
Z
Zaneta • family_with_children • is
5
2026-10-25 • via Nuitee
C
Christian Leonel • family_with_children • ar
10
Pros:

Excelente ubicación, instalaciones y servicio

2026-10-24 • via Nuitee
V
Vargas • solo_traveller • hn
10
Encantada !!!
Pros:

Encantada! Solo me hospedé una noche , súper cerca del aeropuerto si alguien se queda haciendo escala . Las instalaciones cómodas, limpio pero sobre me sorprendió gratamente la amabilidad de todo el personal ( anteriormente he viajado a Panamá y la mayoría de las personas no son muy amables)

2026-10-24 • via Nuitee
L
lourdes • couple • co
8
2026-10-24 • via Nuitee
D
DIEGO • couple • br
1
2026-10-23 • via Nuitee