City Express by Marriott Monterrey Norte

Hotels
•
City Express
7 (221 reviews)
Carretera a Nuevo Laredo No. 21521 , Monterrey , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff (multiple mentions; Ricardo singled out)
Excellent / convenient location for travelers
Comfortable for short stays / restful for transit
Air conditioning worked well
Cons:
Reception unresponsive and billing not sent to guests
Poor cleanliness: missing towels, rooms not very clean
Room problems: small beds, poor pillows, small TV, humidity smell, inconsistent hot water
Price increases / poor value for money
Occasional power outages reported

Categories

Cleanliness
4
Multiple guests reported poor cleanliness: missing towels, odors of humidity in rooms, and general 'not very clean' comments.
Service
9.5
Generally praised staff (several comments about friendly staff and an excellent employee, Ricardo), but there are isolated but important issues with reception responsiveness and billing not being sent.
Location
10
Multiple reviews highlight excellent location and suitability for travelers (convenient for Monterey/Laredo transit).
Room Quality
4.5
Several complaints about room issues: very small beds when a larger bed was expected, poor pillows, small TV, lack of ventilation, and inconsistent hot water.
Amenities
8
Basic amenities like air conditioning were reported to work well, but guests noted missing towels, small TVs, and hot water inconsistency; overall basic amenities present.
Value for Money
5
Guests commented that the room price increased and the hotel did not feel worth the cost in some cases ('really not worth what was paid').
Food and Beverage
7
No mentions of food or beverage in the reviews; assigned the target overall rating.
Overall Experience
8
Mixed but generally positive experience driven by helpful staff and great location; hampered by cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 05:21

Property Description

Modern Hotel with Top Amenities

Convenience at Your Fingertips
Enjoy free WiFi, satellite TV, and a well-equipped private bathroom during your stay at City Express Monterrey Norte. Take advantage of services like dry cleaning, ironing, and free transfers, all designed to make your stay stress-free.

Stay Fit and Productive
Keep up with your fitness routine at the on-site fitness centre, and stay productive with faxing, photocopying, and meeting facilities available. The 24-hour front desk ensures all your needs are met promptly.

Explore Nearby Attractions
Located close to Plazas Outlet and Monterrey International Airport, City Express offers easy access to key attractions. Don't miss out on exploring State Nature Reserve Cerro del Topo Chico and Subway Aeropuerto during your stay.

Book your stay now at City Express Monterrey Norte for a memorable and convenient experience.

Important information:

Please note that 2 children under 12 years old are welcome to stay in existing beds if the fit per room is not exceeded.

When booking more than 9 rooms, different policies and additional supplements may apply. Please contact the property to check group policies.

Please note that a maximum of 1 dog is allowed, and the property can only allow dogs with a maximum weight of 15 kilos. All requests to accommodate dogs are subject to confirmation by the property, and extra charges apply.

If you need to stay near the 'Northern Private International Airport' and wish to experience the attractions of 'Monterrey' during a business or leisure trip, City Express by Marriott Monterrey Norte is ready to welcome you.
In the morning, fuel up with a complimentary American-style breakfast and stay on top of your workout routine in our fitness center.
If you need to venture out, ask about our complimentary transportation service, which covers a 10-mile radius.
Take advantage of the strategic location and proximity to Monterrey's industrial parks, such as Salinas Victoria or Cienega de Flores, and attend to your business commitments.
If you are wondering what to do in Monterrey during your spare time, we recommend visiting the racetrack or the Cerro del Topo Chico Nature Reserve.
Staying at City Express by Marriott Monterrey Norte will allow you to enjoy all the amenities and have a unique experience during your stay in the Sultana del Norte.

Please note that renovation work will be carried out at the property until June 30th, 2025, during the following times:
- Monday to Friday: from 10:00 to 18:00
- Saturdays: from 10:00 to 14:00
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: MTY

Location

Guest Reviews

7
Based on 221 reviews
Cleanliness: 4
Service: 9.5
Location: 10
Room Quality: 4.5
Amenities: 8
Value for Money: 5
Food and Beverage: 7
Overall Experience: 8
N
Nelba luz • couple • mx
10
Pros:

Excelente

2026-08-27 • via Nuitee
F
Frank • solo_traveller • de
7
2026-08-14 • via Nuitee
Y
Yaressi • family_with_children • mx
8
2026-07-17 • via Nuitee
J
Jose • family_with_children • us
10
Very good place to stay for a day or two while traveling thru Monterey.
Pros:

The property was clean and the staff was very welcoming. The employee Ricardo was excellent!!!

Cons:

Nothing.

2026-07-06 • via Nuitee
M
Magdalena • extended_group • pl
7
Cons:

No contact with reception. They're not responding to messages. I haven't received the bill for our employees' stay.

2026-07-06 • via Nuitee
S
Sandra • couple • ch
7
2026-07-04 • via Nuitee
S
Sandra • couple • ch
7
2026-07-04 • via Nuitee
P
Pablo alberto • couple • mx
10
2026-06-27 • via Nuitee
C
Chapa • solo_traveller • mx
8
Pros:

El clima funcionaba muy bien

Cons:

Tuve que pedir toallas no había en mi habitación
La tele es muy pequeña
El agua caliente nunca me salió completamente caliente

2026-06-16 • via Nuitee
J
Juan Carlos • solo_traveller • mx
10
2026-06-09 • via Nuitee
A
Adriana • solo_traveller • mx
7
2026-05-25 • via Nuitee
F
Florencio • couple • us
10
2026-05-05 • via Nuitee
A
Agustin • solo_traveller • mx
9
Cons:

AUN NO ME HAN MANDADO MI FACTURA A [email protected]

2026-05-01 • via Nuitee
K
Kevin • solo_traveller • mx
7
Very short stay but did the job for
Pros:

Staff really friendly

Cons:

Not very clean

2026-04-15 • via Nuitee
J
Jasel Vensabel • couple • mx
10
Cómoda
Pros:

Todo

Cons:

Nada

2026-04-03 • via Nuitee
A
Ana Luisa • family_with_children • mx
7
Lo único bueno es un descanso de paso para ir a Laredo
Pros:

Pues es un descanso para ir a Laredo. El hotel la señorita de la tarde muy mala cara . Tal vez estaba de malas.

Cons:

Las almohadas pésimas. Los cuartos no tienen ventilación por lo que huelen a humedad

2026-03-31 • via Nuitee
D
Del • couple • us
8
2026-03-23 • via Nuitee
C
Cervantes • solo_traveller • mx
5
No recomiendo
Pros:

Ubicacion

Cons:

La cama muy pequeña cuando en la reserva dice cama grande , había solo una toalla , 4 veces se nos fue la luz , realmente no vale lo que se pagó

2026-03-18 • via Nuitee
S
Sena • family_with_children • mx
8
2026-03-06 • via Nuitee
C
Carmen • family_with_children • mx
9
Pros:

La ubicación es excelente para mi actividad.

Cons:

Subió mucho el costo de la habitación para el tipo de hotel que es.

2026-02-24 • via Nuitee